Mdcarpentryworkshop Avis 

Never received my gate and not getting a response from emails

Ordered a gate paid for it,it never arrived after several weeks ,at first the company answered my communication then the email adress they provided no longer worked.

I have not received the hinges and locks which I have paid for! I have emailed and phoned but no reply. I would like a refund for the missing items please. Order number 6657.
Thank you.

Still trying to get an update on delivery - communication at best non existent - extremely disappointing

AVOID AVOID AVOID
How I wished I read reviews before ordering a gate. Their website said '5-10 working days' for delivery. By the 12th day came I sent an email requesting information and when the gate would be delivered. This email was answered promptly, explaining that they were very busy and there would be a delay, but I would receive the gate 4-5 weeks from order date. I accepted this as I was in no hurry. They also that the website would be updated to reflect the new delivery times. This coming Friday, 25/09, will be 5 weeks. I emailed them on Monday for an update, and to say I would cancel the order and request a full if they could not guarantee delivery by Friday. This email has gone unanswered. I phoned them this morning, 23/09, only for the answer phone to pick up, I'm told to leave a message, then told that the mail box is full, and then cut off. If you want a gate AVOID AVOID AVOID this company and go elsewhere.

I bought & paid for a gate in early August & was told you was busy & expect delivery by 2nd week September. We are nearly in October & no gate. Tried calling 50 times & cant leave message because answer phone is full. Emailed a couple of times & no answers. Totally disappointed.

This has got to be the worst customer experience I’ve ever had. Never trust this company. Gate ordered 5 weeks ago, still not got it. No answer from them on the phone and they stopped replying to my emails. I’ve since looked at all other reviews and everyone is pretty much the same. Avoid like the plague

Never deal with this outfit absolutely shocking orders driveway gates in July had endless empty promises no communication if you ring they don’t answer finally got a refund via b&q in September don’t know how they get any business

Been waiting over 2 months for a gate. Hardly any communication from the company and totally unable to get through on phone. Still waiting a refund after 2 weeks.
Terrible customer service. Avoid!

I ordered garden gates via B&Q as a third party seller. The gates were ordered on 1st July and was initially told it was a 1-2 week wait time. After back and forth, I was told it was 4-5 weeks. It has now been 11 weeks and I still have not received my order with no update or communication from the company.

For the sake of your sanity, avoid like the plague. I believe they may no longer be trading, even though their site remains live.

I placed an order on 23rd July 2026 (#6262 if somebody from MD is reading this). At the time of ordering, the website stated a turnaround time of roughly two to three weeks. I only received the gate on 2nd September after chasing multiple times for an update, only to be told "it's our busiest period" - if that is the case, update the website to manage customer expectations.

To make matters worse, the gate arrived without the hinges and latch that were ordered with it. When I called, a lady that I spoke to claimed that "sometimes they fall off in transit" and promised: "We'll get a replacement set sent out straight away, should be there on Friday." That was two weeks ago. Still no sign of the parts.

Multiple emails have gone completely ignored. Calling the office now goes straight to an answerphone which announces that the mailbox is full. It looks very much like they have shut up shop without bothering to tell paying customers.

Whilst the gate itself is of reasonable quality, the service is abysmal - if you get any service at all.

UPDATE: I contacted my bank today to request a chargeback for the missing item, which they did pretty much straight away; however, what I found even more interesting - my bank advised that the payment taken was set up as a recurring payment. Absolutely ridiculous and, dare I say, criminal behaviour.

Ordered gates from them at the start of august with a delivery date of 1-2 weeks on B&Q, told by B&Q that the item was dispatched on the 7/08/26 and this was not the case.

Messaged mdcarpentry for update on the 13th as still no delivery was then told (for the first time, no previous comms that it would take this long) that turnaround is 4-5 weeks.

20th of august I got an update with a link to a courier service that had my order information, however still no delivery so chased on the 30th to be told that it would be delivered for the week ending 11th september and the courier would get in touch with me. When speaking to the courier they confirmed they didnt have the item and were lauching an investigation, went back to MD carpentry with this information asking for them to verify that the item was even made and they said no it wasnt made as on the 10/09/26.

Finally had enough and requested refund on 10/09/26, chasing this for any response on the 14th and the 15th to no avail. Went directly to B&Q and theyve refunded now.

Awful company that just gives you constant run arounds.

This rating is 1 star too many.
Ordered a gate on 27 July. Website said 5-10 days delivery. Chased repeatedly by phone and email only to be eventually told that this was their busy time of year and could expect to wait 4-6 weeks. After a lot more chasing I was told to expect delivery and confirmation of actual delivery date in the 6th week - 11th September. September 17: No confirmation, no gate, no response to repeated emails and voicemails. Their voicemail box is now full - presumably with the angry bile and vitriol of other customers like me.
AVOID! AVOID! AVOID!

Ordered gates on August 12th and got told 4 weeks from order to delivery and still waiting. Have sent numerous emails since first contact and tried calling but no response whatsoever

Do not use this company. I had a lucky escape! I ordered through B&Q and they failed to deliver. They are SO rude.
Eventually B&Q refunded. Relief.
It's an awful company.

Worst experience I've ever had avoid this company at all costs. Scam website and awful carpentry looks like a 10 year old has made the gates very poor quality

Appalling

Have taken my money 30 days no gates no comms nothing.
Don't answer the phone don't reply to emails.
Will be going to a fraud investigation via my bank for starters.

AVOID DO NOT USE THESE PEOPLE

I ordered through b and q as a verified seller. All i can say is apalling company. They claimed to usually despatch within two days. After 7 weeks and many e mails my delivery arrived. Only one of a pair arrived. I was assured other half would be with the courier last week but it wasnt. I chased them on monday. No response so today i have spoken to b and q who have issued me a refund. All i can say is do not deal with MD Carpentry unless you want to be let down

I have unfortunately not received my order of a garden gate and so far have not been able to contact the company.
Having contacted the delivery firm they have not received the item for delivery.
I would like this sorted out if possible.

Ordered a gate on the 4 august to be delivered in the 17 august through b and q. It is now the 15th September . I have sent several emails. Finally I contacted b and q asked to cancel the order. I now have to wait for m d carpentry to return my £93.99. I am totally disgusted