Mdcarpentryworkshop Avis 

We ordered a swan necked gate and after several weeks of waiting it arrived. In the meantime we had contacted Md carpentry as we had not expected this time frame. They were fairly easy to contact and luckily we were in no hurry so happy to wait. When the gate was finally delivered it was well packaged. The gate itself is well made and solid. However it was not a swan neck with the shape only just noticeable - it looks more like a mistake has been made on the normal curved shape gate. We contacted with photos but they replied that as the gates are handmade they do vary with what's shown on their website. I understand that but this bears no resemblance at all to the website images. In addition to this there are some random holes along the edge of the gate. Finally, the bars are made of pvc which I am quite happy with. However there is writing of some sort of manufacturer details imprinted on one of the bars which spoils the look. Overall disappointed and will not be ordering from this company again.

I am a fully qualified joiner of 50yrs experience and have never seen such shoddy workmanship. The gate was thrown together with poor quality materials and the finish was non existent. I also had to wait 6wks for delivery when the website said 5 to 10 days. All the guff on the website about quality did not apply in this case. The gate was vastly overpriced for what it was. Very disappointed!

Overall, a good experience.
Thank you.

Terrible, coming up to 3 months and half a gate, terrible customer service. A fortnight after told them only half delivered and they can't be bothered to even confirm they'll send the other half! The gate was also wrong style so essentially got nothing

We ordered 1 roll of chestnut fencing, looked really nice so ordered 1 more then another 5 Thank you

Very poor quality of workmanship.
Blunt blade used to cut rough joints staples through wood .
Very poor finish.
Go elsewhere or pick one you can see.

A garden gate was ordered via B&Q marketplace on the 14/7/26 estimate estimated delivery date was the 22nd - 27/7
15/7 email to them to ask for a confirmation of Day only to be told that the estimated date now was the 17th- 19th of August
This was because they had a problem in their warehouse and that they would be them paying out compensation of 10%
16/7 emailed again to confirm delivery to be 22-27/7
B&Q emailed them to ask them to confirm delivery
22/7 I got email saying all their office staff had left and they were getting replacement staff the next day and apparently it was a real mess
23/7 they emailed saying delivery would be the 3/8
8/8 another email from me saying they have to contact me
9/8 email from them saying they will contact me on the Monday
10/8 chased them again as no contact
11/8 email saying my order was up loaded on 7/8 to the system and would take 4-5 weeks
14/8 B&Q refunded me
15/8 they said they would not pay compensation promised
21/8 email from a different company steel and Sap Ltd / MD carpentry saying that as I’ve had a refund they will not compensate and as far as they’re concerned, it’s closed
Absolutely awful Company awful service absolute waste of time would never recommend

DO NOT USE.
Along with so many other disappointed customers I have to say this is one of the worst companies I have ever dealt with. Ordered items were delayed and fragmented and clearly overpriced. On arrival the quality is shockingly poor. One gate looked like it had been made with used pallet wood.
I have tried to return items and get a full refund but 4 months later and dozens of emails and telephone calls still not received despite promises and clearly untruths.
The company is dysfunctional and clearly has no regard for customer service or satisfaction. They now do not answer any emails or telephone calls. I fail to understand how they can still be trading.
I would advise anyone to steer well clear and go elsewhere. Better quality may be got at local DIY/garden centres at much less cost.

Customer service , no reply to emails , no one answered the phone and did not get back to me after leaving a message. Delivery took four weeks. Gate was okay but not perfect.

Delivery date not met. Poor to no communication initiated by them. When the gate eventually arrived they had sent the wrong design (cheaper design). I eventually got them to collect the incorrect gate four days ago and they agreed to a full refund. Refund not received to date. I would not recommend.

Gate came damaged ...the top metal on gate arrived rusty ...took 6 weeks to get gate even though they said on website allow 10 days for delivery ...took another month for them to collect ...and another 5 weeks to get a refund ....never again

Wrong gate sent after 3 weeks. Still waiting a month later for a refund and gate to be collected.

I saw a facebook advert selling pedestrian garden gates, at a very reasonable price, very near to me. I messaged to check the gates were still available and verify the price. I got a very quick reply via Messenger - Yes they were, and the price was confirmed. We drove over in our lunch hour, and Shane met us in the car park and showed us the selection of gates available. He explained they were all bespoke gates that had either not been collected or had been returned - this was very much a gain for us!
We looked through 7 or 8 gates and found one that suited us in both style and size. Shane was very helpful with that and carried the gate to our car. We drove away very happy customers! I'd recommend popping in if you want a quick friendly helpful service.

AVOID AVOID AVOID. Terrible company, very rude. I spent weeks of emails and phonecalls to get a refund for damaged goods that I turned away at the door. Staff are rude and very unprofessional. Please go elsewhere.

Ordered a gate through Amazon and they em saying it was despatched 2 days later. MD Carpentry states 2 weeks from order. I chased delivery date after 2 weeks and they said there is a 4 week delivery date so after 4 weeks I kept chasing MD with no reply. I got fed up with waiting so I cancelled my order and got full refund. Fortunately I ordered through Amazon otherwise I think I would have had problems with MD Carpentry.
Ordered gate through another supplier and got delivery within 3 days.

Having ordered gates on 7th July I recieved an email stating they would be delivered on the 21st July. They did not arrive. I chased and was advised the email was sent by B&Q in error. It would be 3 to 4 weeks for delivery from when I ordered. Then told 4 to 5 weeks and we would be told a couple of days before of delivery time etc. We are at the five week point and and as there was no sign of the gates I thought I would chase at the end of the week. UPDATE: Yesterday, whilst I was at work, my wife messaged me to say they had arrived. Got home and found only one gate had arrived and the quality was poor. Having belatedly looked at the reviews the issues with non-delivery and poor quality are common themes. I have messaged B&Q and asked if they have seen the reviews, The website says they do look at reviews to ensure quality. I would suggest not as MD are they still selling through B&Q. I have asked for the item to be returned and a full refund. I will see what happens.

If I could rate this company zero I would, firstly the item I ordered was very late in arriving, this is after two phone calls where I was clearly lied to about the expected delivery date. Secondly when the gate arrived it was exceptionally bad quality, extremely poorly made and undersized. Thirdly I have contacted the company regarding the return of the item and requesting a full refund but I am still waiting for a response, I would strongly recommend that nobody uses this company, they state on their website customer care and expert craftsmanship, this very clearly isn’t the case, I will be talking with my card provider regarding a refund

Update 14th August 15.35pm. Having been in touch via B&Q's verified sellers contact page, I have now been able to cancel my order and get a refund. My first message to MD had asked for clarification on delivery date... the reply was back in 3 hrs and I would have to wait 4 or 5 weeks minimum. Bearing in mind that this is not a custom gate but a standard one off the shelf so to speak and my house goes on the market before the delivery date. My second message therefore asked to cancel and have a refund. I am probably less patient than some of the people on here. (I paid and ordered a garden gate via B&Q 1st August fully aware that the estimated delivery time was 10th - 13th August. 7th August email from B&Q saying that the order had been dispatched, and today 14th August still nothing. I cannot raise the company by phone or email.) I have amended my star rating but I still consider this a relatively poor service having to wait for something off the shelf that other suppliers can supply in less than a week.

This company sold me damaged fencing so i refused delivery and emailed them. After blocking my emails they sent the same fencing back to me. I'm now going through trading standards and my bank as fraud. YOU WILL NOT GET YOUR MONEY BACK OFF THIS COMPANY

Ordered a gate from them 7 weeks ago now... still no sign of it (imagine my shock reading all the other reviews).

I've had to proactively message them to chase multiple times and I just receive empty apologies and it'll be another 1-2 weeks each time.

It would be quicker to learn carpentry and make one myself at this rate.

Not holding my breath that I actually get what I ordered or that's it's good quality.

Go literally anywhere else.