Mdcarpentryworkshop Avis 

Not recieved my gate yet.

We made an order. Nothing arrived for a month.. then after considerable pressure from
Ourselves a single gardengate of 70cm arrived. We had ordered a 3 metre double gate ie two gates of 150cm which was 6 foot high
We are trying to get our refund.
It is impossible to get the phone answered
No one responds on the odd occasion you manage

This was first contact... 5th August
Hello,

I have ordered 2, 4 foot garden gates from you (order no: 6349 date; 29th July 2026).

Have received 1 gate (not the 2 I ordered) the gate was dropped in front of my house and is 6 foot tall!
Not 4 foot as ordered!

Please can you arrange collection of the wrong size gate and confirm when I should expect delivery of the 2 four foot gates I have ordered please.

I have left a voicemail too, as there was no answer when I called. Please can someone contact me as soon as possible regarding this. Thank you.

2nd contact... 10th August

Hello MD Carpentry,

Please may you respond to my email and voicemail I have left you.

It's been over 5 days and haven't heard from you.

Please let me know when my 2 four foot gates will be delivered and when you are going to collect this six foot gate that I did not order?

Thank you.

Please respond as soon as possible.

Have had no communication at all from MD Carpentry... even though they are very active on their social media!!!

Wrong priorities!!!

Poor customer service!!!

It's the custom that is keeping you going!!! Taking customers money, sending wrong or no orders at all!!!
Just poor business!!!

Delivery took nearly 4 weeks to arrive, Lack of communication of order progress and had to chase response on several occassions. At time of order website showed 7 to 10 days, which is clearly not correct. Delivery company used only dropped one gate until i said there should be two which was in the van. On inspection workmanship is not best, over cut to style, rough edges and fraying where timber cut, generally needs a clear up and sand over prior to protection coating. Not joinery quality in summary (I know joinery quality as work in construction industry) thankfully unlikely to have to approach them again

Like most of the recent reviews my experience with MD Carpentry has been terrible.

I placed an order on the 22nd of June with the website stipulating 8-10 days delivery. When I didn’t hear anything I called and was told it was going to be dispatched on the 13th of July to be delivered any day that week; I asked for this to be changed to the week after as I would be away, and i was told a note was made of this.

I then get an email on the 13th of July saying the gate has been dispatched, however two weeks later there was still no sign of the gate and no one was answering the phone. I sent a letter citing my consumer rights to a refund if an item is not delivered within 30 days of the order; there’s been no response to this email, so another 2 weeks later I have had to dispute the payment through my bank to get a refund.

I would advise anyone who’s waiting on an order to just ask AI to write you an email requesting a refund after 30 days citing your consumer rights, and be done with this company. It’s genuinely baffling how they don’t seem to care that their company is getting bad reviews and from reading their responses there is not a single apology, rather finding excuses or denying peoples claims. All of us saying we have had emails ignored can’t be lying.

What a terrible company!!! I order some driveway gates on the 1st July for a 5-10 day delivery. By the 15th they did not arrive so I phoned and asked them why, I got the usual response of short staff, busy, problems in the shop etc ect and was told I would get them between 20th and 27th July. Still they did not arrive so I phoned again demanding a refund as I needed them before a certain day…a lady called Sarah phoned me back and said she had contacted the workshop and they would be made and despatched on the Thursday for delivery Friday and guess what no gates obviously they are shut at the weekend and then they turned up on Monday morning. I had people waiting to fit them on Saturday as per the agreement ( which I got in writing) so I had to pay £50 as they had cancelled another job to be at my house.. I have sent 3/4 emails explaining this saying the least they could have was reimburse me the £50 so far I have heard nothing!!! A rotten company to the core😡😡😡

Had a refund processed email, queried it politely as had nothing about issues. Got a very short reply „ Item not currently in stock“

No apology not even signed. That is the epitome of bad customer service.

worst company ever bought gates via amazon. didnt deliver on time, no apology or updated delivery schedule

Paid for and placed order waiting 2 weeks and no item received and in the meantime increased the price. Stay well clear no customer service, no reply to emails and no delivery of goods. Will never use again

I wish there was 0 stars and also a joint review for B&Q and this company , B&Q took my money , after a week I got my gates are on their way message , that was 2 weeks ago . Should have arrived yesterday and they didn’t .
I’ve asked B&Q for a refund as a date for delivery was set and they told me they needed to email the company first , I never bought from the company I bought from B&Q and have a receipt from B&Q , it will take 48 hrs to acknowledge from the company.
1 : B&Q don’t understand consumer rights act .
2 MD Carpentry ltd are absolutely useless please avoid !

If you read this, please don't use them.
I ordered my gate over two weeks ago; I'm trying to get hold of customer care to receive a reply saying (Hi really sorry we had staff from the office go and it a right mess and i will get the new office staff to sort this tomorrow for you. Thanks, Martin). I don't even know what it means.
Bottom line: still waiting for the gate to arrive.

Ordered one of their garden gates, communication was good giving me realistic delivery date. Very pleased with the product, well made at a competitive price. I would use again.

Absolutely appalled by the service I’ve received after ordering gates through B&Q on 22 June.

The advertised delivery time was 8–10 working days, and on 29 June I received an email saying my order had been dispatched. Fast forward four weeks, and I still have no gates.

I’ve spent weeks going back and forth with customer service, only to receive poor communication and, in some cases, one-line email responses that have done nothing to resolve the issue. I was also promised a 10% refund as a goodwill gesture, but unsurprisingly, that hasn’t materialised either.

This delay has cost me more than just time. I had tradesmen booked to install a new fence and hang the gates, but because they never arrived, the work couldn’t be completed. As I have young children and dogs, I had no choice but to temporarily put up an old gate from our previous fencing just to keep my garden secure. I’ll now have to pay another call-out fee for the tradesmen to return and finish the job.

Four weeks on, I’m still waiting, I’m out of pocket, and I’m incredibly disappointed by the complete lack of customer care.

I’ve now reached the point where I’ll be contacting my credit card provider to request a chargeback, as I’ve lost all confidence that this issue will be resolved.

I expected far better from B&Q and the supplier. This has been one of the worst customer service experiences I’ve had.

The gates took 6 weeks to arrive when the estimated delivery time was just 1 week. We kept being promised delivery next week as there was an issue in production. I had a client waiting the whole time, which put me in a very difficult and embarrassing position.

When the gates finally arrived, they were so badly twisted that under normal circumstances I would have refused to fit them. However, because my customer had already been kept waiting for so long, I had no choice but to install them.

The quality of the gates is extremely poor, and the whole experience was very disappointing. I would not recommend this company based on the delays, poor communication, and unacceptable product quality.

We were promised 10% refund when the gates finally arrived but so far no refund.

I ordered a double set of driveway gates as they advertised next day delivery, to say I was disappointed with the delivery time was an understatement. It took nearly two months to finally get my gates, bearing in mind the money was taken from my account nearly two months previose. I had to send several emails requesting a delivery date. The emails we're answered quickly but not really to my time frame. The gates were delivered wrapped in plastic on unwrapping them it was very obvious the quality of the workmanship was very poor, areas of the gates had not been nailed with several of the T&G boards dropping out, timbers fitted with just one nail causing the gates to twist, but the worst being they were not a matching pair each gate had been constructed differently. I contacted customer support and was given a 20% refund and fixed the errors on the gates myself, this is why I have given two stars instead of one as the costomer services were quick at getting back and also giving me a 20% refund. On saying that I do not think I should have paid anything due to the such poor workmanship. I had intended purchasing a further two matching garden gates but obviously re thought this and would never purchase a set of gates from MD Carpentry services again.

It took a while to be delivered once ordered approximately 14 days . Once I looked at the gate looked good however looked closer and one of the vertical boards in the gate was out of line which left a gap so you can look through. Timber was good

I haven’t received my gates! I ordered them weeks ago and still no delivery, I did have a spoof delivery but still nothing!?!

Communication is poor - delays to delivery (still waiting having placed an order over 1 month ago) Disappointing so far - can’t comment on the quality as not received it yet!