Mdcarpentryworkshop Avis 

Ordered driveway gates on 14th April and was told delivery would be 21-25April - stayed home , didn’t arrive. Then told delivery would be 25-28April-stayed home, didn’t arrive. Then told will definitely be delivered on 6-7 May - stayed home didn’t arrive again . Infact I was actually sent a message on 24th April saying that my gates had been dispatched yet another lie ! Phoned them today asked about delivery again and was told it would be next week now, when I said I wanted a definite date I was told they needed to speak with the “ team” and I would be called back That never happened instead they cancelled my order ? They are a total shambles my advice is don’t bother shop elsewhere.

I ordered a side gate, over a month ago on 03/04/26. It still hasn't arrived. I have had two dates for an ETA and both have been and gone. Still no news where my gate is! No update or anything!
I would not recommend purchasing here.
Steve

Delivery late , no notice of which day , part of delivery missing , door delivered no latch set sent

I initially called to speak to MD Carpentry about a bespoke front garden gate. They were very helpful told us to select a gate size and then send over the exact measurements. Delivery 7 to 14 days. I’ve now followed up twice and was initially told sorry busy due to Easter and bank holidays. Ok so then waited and called again for an update on the delivery of my gate. I spoke to a lady who advised the gate was picked up by the courier on Friday along with brackets and lock I also ordered. Initially I was advised delivery week of the 2nd and upon calling on Friday the lady told me it’s out and will be delivered Tuesday and for the inconvenience she’d credit me 10% of the order …. It’s now Wednesday 6th and no delivery of the gate or brackets or lock and no communication from MD Carpentry ….

Waited weeks for these to be delivered. For them to confirm a date, so I’ve moved the contractor and then just had an email notification of a cancellation refund requested by the buyer which I did NOT. Terrible terrible company AVOID AT ALL COSTS!!!!!

There were several issues we faced with this company, not least their poor customer service. When we called, it went to voicemail, but unable to leave a message as their voicemail box was always full. They delivered half the order on time, then had to chase the remainder. Was promised a percentage refund as a concession, but it never materialised. Done use this firm, they really are appalling.

The gates were delivered weeks late and they are nothing like the web site very shoddy workmanship
Do not buy the drive gates zero out of 10 from me

I ordered a gate nearly a month ago that I am yet to receive. I had no updates from them at all and had to chase them constantly. All they said was that they're experiencing delays and it is being processed. I phoned them today and was told that they would phone me back with an update. No phone call came and when I tried to call them, it went straight to an answer phone which told me there was no more room for messages. Absolutely terrible customer service, I would not recommend them at all.

Honestly I’m really happy with my doors, they fit perfectly and are exactly what I was looking for.
Customer service was quick with email replies throughout. I recommend

Solid gates and great customer service, I truly recommend!

Lovely and strong gate!
I strongly recommend

just a heads up really.
the gates you order will not look like the glossy web site pictures.
my gate arrived put together with any bits and pieces that came to hand. i have no idea what other reviewers are talking about. the gate is terribly made, not symmetrical, gaps everywhere, pins coming through missed batten, gaps, screw holes and rough wood.
just be aware that the pictures are nothing like what you’ll receive.
the website says handmade craftsmanship.. what a joke

Shocking experience from delivery to return. Ordered 3.6m x 1.8m driveway gates via B and Q. Terrible quality of wood, shoddy workmanship and nothing like images on site. Basically looked like fence panels with supports attached at back. Requested a return or substantial deduction of initial cost to be refunded. Customer service were curt, rude and didn’t care at all. Would not pick up so we had to return to B and Q. They were not impressed as do not normally accept large items back from 3rd party sellers. Also agreed gates were not good. End of the day not a good look for B and Q to sell sub standard products.
** Having read your reply to this review it is laughable how different your ‘tone’ is on this platform. There was certainly no apology in our exchange of messages following delivery. You were curt, verging on arrogant . I have no need to further contact you as we have had our refund thanks to B&Q.

Very well made , good service and staff helpful

Beware - this is a dodgy company! I bought a gate from them using B&Q marketplace. I immediately contacted them for a refund or replacement as the gate was so poorly put together it couldn't be used - whole panels not nailed together. And damaged in multiple places. After weeks of emails, the company have been trying to negotiate a partial refund of 30% then 50%. After B&Q getting involved and telling them they had to give a full refund, they said they would, only if we paid a 90 pound fee for collecting the faulty item or driving it myself to B&Q. B&Q have confirmed that even if I could drive the item to their store, that they will not accept it as it needs to be taken back by MD carpentry. I will now be going to the small claims court.

The driveway gates are sturdy, built well, and will certainly do the job. They're a little rough at the edges, where sawn wood has not been planed/smoothed down, needing a touch-up from us. Their couriers delivered with no problems.

Needed my gates urgently and delivery was quick! They did not disappoint.
I’m very happy

My custom size gate fits perfectly!!
They delivered exactly what I needed.
Customer service was quick with replies too. I recommend

needed a specific sized garden gate and got what i ordered, couldnt be happier.

From start to finish, the service was excellent. The door fits perfectly and feels very well made, and any questions I had were answered promptly. It’s clear they know what they’re doing—highly recommended if you want quality and peace of mind.