Today I needed the services of Green Power engineer DALE. He was very polite and had a very good knowledge of mobility scooters, I explained the problem I had with my scooter which I only just over a... Voir plus
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Lisez les avis des autres
Just had the first fault of any kind on my falcon scooter repaired after three and a half years of happy travelling. While here the engineer also gave my scooter a good look over and reported everythi... Voir plus
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My Green Power mobility scooter had an annual service today which was carried out by Green Power. Their engineer (John) was very polite and professional with a good sense of humour. John road tested... Voir plus
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John came today to fix my battery light, he was very polite, explained what had happened and very friendly. He knew exactly what was wrong and answered and questions I had professionally. If anything... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Established in 2012, Green Power has grown to be ones of the UK's leading brands within the mobility scooter industry. Our mobility scooters offer innovative mobility solutions for you and your loved ones. We pride ourselves on the extraordinary service we provide which has come from providing high quality, reliable and durable electric mobility scooters and electric bicycles to our valued customers for over a decade. Due to our extensive experience, we have learned to design unique models to match the varying needs of our customers.
Coordonnées de contact
Portrack Grange Road, TS18 2PH, Stockton-on-Tees, Royaume-Uni
- 01134900379
- info@MobilityPower.co.uk
- www.mobilitypower.co.uk
4,6
Excellent
2 k avis
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A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Andy was Very professional
Andy was Very professional, polite and helpful.
He Respected my product and explained everything to me. Made sure I was comfortable & confident on my scooter.
Explained all the paperwork
Extremely pleased with my scooter and the service from Andy
14 août 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your fantastic review. We’re delighted to hear that Andy was professional, polite and helpful, and took the time to make sure you felt comfortable and confident with your new scooter. We’ll be sure to pass your kind feedback on to him. Thank you for choosing Green Power Mobility.
Paul delivered my mobility scooter…
Paul delivered my mobility scooter explained how everything worked answard a few questions I asked him all in all top drawer man thanks paul
14 août 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your lovely review. We’re delighted to hear that Paul provided such a great service, taking the time to explain everything and answer your questions. We’ll be sure to pass your kind words on to him. Thank you for choosing Green Power Mobility.
Mixed feelings
The product is excellent and the delivery driver superb.However,it took 3 weeks to deliver and the staff on the phone were completely unhelpful.It was only when I was allowed to speak to a manager that delivery was arranged.
27 juillet 2026
Réponse de Green Power Mobility
Thank you for taking the time to leave your feedback. We’re pleased to hear that you’re happy with the scooter and that the delivery driver provided an excellent service.
Our Customer Care Advisors always do their best to assist customers and resolve any queries they can. However, our advisors do not directly arrange or book delivery schedules, so some delivery queries need to be passed to the relevant team. We’re glad that, on this occasion, a manager was able to assist and get the delivery arranged for you.
We appreciate your patience and are pleased that you are now happy with your purchase.
Many thanks,
Customer Care Team
Well worth the 5* Iam very happy with…
Well worth the 5* Iam very happy with my Mobility scooter. I rang green power up a few times and the people I spoke to was very helpful and friendly over the phone. This is the 2nd time that I have bought from Green power and it most probably would be the last. Thank u so Much to the Green power mobility team for my purchase I really love it
14 août 2026
Avis spontané
Réponse de Green Power Mobility
Thank you so much for your fantastic 5-star review. We’re delighted you’re so happy with your new scooter and that our team have been helpful throughout. We really appreciate you choosing Green Power Mobility for a second time and will be sure to pass your kind words on to Alan. Thank you for your continued support.
Happy with the experience
Happy with the experience, only a couple of niggles, website states 5 - 8 days delivery from order was actually 14 days secondly upon delivery was advised only one key, if i ordered a new one layer on would be charge £ 90 for key and barrell and also engineer charge for call out to fit, however delivery driver already had my spare key and would only cost me £30 if i bought it there and then. Felt a little wrong for me other than that handover was good driver was pleasant and explained the workings
14 août 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your honest and detailed feedback. We’re pleased to hear that you were happy with the handover and that our driver was pleasant and took the time to explain how everything worked.
We’re sorry to hear about the delays with delivery and the confusion regarding the spare key and associated costs. We appreciate you raising this with us and will ensure your feedback is passed on to the relevant team. Thank you for choosing Green Power Mobility.
Andy was very helpful and professional
Andy was very helpful and professional, he went through everything with me.
Very thorough.
13 août 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your lovely review. We’re delighted to hear that Andy was so helpful, professional and thorough, and that he took the time to go through everything with you. We’ll be sure to pass your kind feedback on to him. Thank you for choosing Green Power Mobility.
Dale was polite and efficient in…
Dale was polite and efficient in servicing my scooter, my only concern was he wasn't able to check the tyre pressure.
13 août 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for taking the time to leave us a review. We’re pleased to hear that Dale was polite and efficient when servicing your scooter. We’re sorry to hear that he wasn’t able to check the tyre pressure on this occasion, and we appreciate you bringing this to our attention. We’ll make sure your feedback is passed on to the relevant team. Thank you for choosing Green Power Mobility.
Buggy repair with Green power
Paul arrived early, which was fine. It didn't take him long to repair my four wheeler. He had a look at the three wheeler and said it needs a new axle. Thanks Paul for your help
11 août 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for taking the time to leave us a review. We’re pleased to hear that Paul was able to repair your four-wheeler quickly and also identify the issue with your three-wheeler. We’ll be sure to pass your kind feedback on to Paul. Thank you for choosing Green Power Mobility.
Service engineer Andy came today with…
Service engineer Andy came today with my new mobility scooter. He was excellent very friendly, helpful and informative. Lovely looking mobility scooter seems very well made. I would definitely recommend.
13 août 2026
Avis spontané
Réponse de Green Power Mobility
Thank you so much for your lovely review. We’re delighted to hear that Andy provided such a friendly, helpful and informative service when delivering your new mobility scooter. It’s fantastic to know you’re pleased with your new scooter and the quality of the build too. We really appreciate your recommendation and hope you enjoy many happy miles on your new scooter.
Had my ZT500 for five years
Had my ZT500 for five years, thought it was time for a service, Dale and Chris were efficient and soon had my scooter in top condition, thanks 👍
12 août 2026
Avis spontané
Réponse de Green Power Mobility
Thank you so much for your lovely review! It’s great to hear that after five years with your ZT500, Dale and Chris were able to get it serviced and back into top condition. We really appreciate you choosing Green Power Mobility and taking the time to share your experience.
Expensive, poor back-up
I was informed that the battery on my ‘fast’ scooter was the wrong type, after 3 years. The engineer came and changed the battery and bike to battery lead. (£300.00). The circuit breaker would pop when I switched it off. Not too much of a problem. However, the circuit breaker now keeps going off,; meaning the bike stops, and in the middle of a roundabout, almost killed me. Contacted Green Power and asked for an urgent engineer 7 - 15 days. (£120.00)Very apologetic when asked why engineers calls were so long. Servicing and demonstrations. Engineer told me don’t do servicing. When I asked the price £199.00. I do not have an ST Mondeo! No wonder the bikes are competitive, they make their money on the engineers
11 août 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your feedback. We’re sorry to hear about your recent experience and understand how concerning it must have been to experience the scooter cutting out.
We would like to clarify that the battery originally fitted to your scooter was not the “wrong” battery. The Fast model can be purchased with either lead-acid or lithium batteries, and at the time of purchase you chose the lithium option. Around three years later, you chose to change to our newer lithium battery design.
The more recent issue with the scooter cutting out is separate from the lithium battery conversion and relates to other components. As with any mechanical product, a scooter that is over three years old can unfortunately develop mechanical or electrical faults.
We always aim to attend customers as soon as possible. Our engineers cover customers across the UK, and during particularly busy periods this can mean longer appointment times.
Regarding our annual servicing, the £199 charge includes the engineer’s call-out, labour and the service itself. The service element is therefore only £79, with the remaining amount covering the engineer’s attendance and labour.
We appreciate your feedback and are sorry that you have been disappointed with your experience.
Many thanks,
Customer Care Team
The polite knowledgable duo
Dale and Chris delivered my mobility scooter with effeicientency, they called me before hand to let me know they where coming, giving me plenty of time to make sure i was ready. They were extremely polite and They gave me a thorough walk through about my mobility scooter and its features in extenstive detail. They also answered all my questions professionally and also explained the reasons why when applicable. They were very patient when i was testing the scooter and helped me again with things i was unsure of. And finally told me about some of the things that should have been on the Ebay listing, like aquiring spare a spare key and what happens if you dont and what happens if you either need a need a new after the spare has been destroyed or the main key has been lost.
They were extremely knowledgable and i cant fault them at all
12 août 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your fantastic and detailed feedback. We’re delighted to hear Dale and Chris provided such a professional and thorough delivery, taking the time to explain everything and answer all your questions. We’ll be sure to pass your kind comments on to them.
Paul came out to my falcon was earlier…
Paul came out to my falcon was earlier than expected did very good job very nice man so pleased
9 août 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your lovely feedback. We’re delighted Paul provided such a great service and got your Falcon sorted quickly. We’ll be sure to pass your kind words on to him.
I paid over £1500 for a mobility…
I paid over £1500 for a mobility scooter, when I placed the order, I was told that it was in stock with a 14 day delivery time. 10 weeks have now passed, and it has not arrived. They refuse to communicate in writing because written communication can be used to confirm that they are taking our money and refusing to provide the goods we paid for. Please be advised that after 120 days, you will not get your money back. If you place an order from this company, they are legally required to provide the goods within 30 days. If they fail to do, so, they are in breach of UK consumer law, and we suggest you immediately request for a refund from the bank. I took out a credit card loan to buy this scooter, and now I have simply two weeks to pursue the banking process or I lose the entire amount I paid. This is utterly unacceptable for a UK retailer. Avoid this company like the plague because they are clearly absolutely corrupt.
23 mai 2026
Avis spontané
Réponse de Green Power Mobility
Hello,
Im afraid we are unable to identify your order based on the information provided in your review. If you would like to discuss this with a member of management, please get in touch with them on info@mobilitypower.co.uk and we would be happy to discuss any concerns you may have.
Regards
Green Power Customer Care Team
Communication and the swiftness of my…
Communication and the swiftness of my delivery
28 juillet 2026
Réponse de Green Power Mobility
Thank you for your feedback. We’re delighted you were happy with our communication and the speed of your delivery.
Réponse de Green Power Mobility
Thank you for your review. We can see that your order has now been delivered within our normal delivery timeframe. We hope you’re happy with your scooter, but if you do require any further assistance, please don’t hesitate to reach out to our Customer Service team and we’ll be happy to help.
Many thanks,
Customer Care Team
Dave was great he stayed and helped me…
Dave was great he stayed and helped me till I understood everything I am a bit slow with things but he was very helpful i couldn't do it on my own
10 août 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your lovely feedback. We’re so pleased to hear Dave was patient, helpful and took the time to make sure you understood everything. We’ll be sure to pass your kind words on to him.
Craig and Alan came
Craig and Alan came
this morning to fit new batteries to my faster scooter and did a great job as my scooter is my only transport now
Many thank to both👍
10 août 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your lovely feedback. We’re delighted Craig and Alan did a great job fitting your new batteries and getting you back on the road. We’ll be sure to pass your thanks on to them.
After sale concluded
After sale concluded, I found battery was not right would not hold charge It took three phone calls and three weeks to resolve. Having said all that, now its working perfectly, and I'm very pleased with it. Saving hard to replace with double lithium battery pack when serviced And thankyou for a great machine
8 août 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your honest feedback. We’re pleased we were able to resolve the battery issue and that your scooter is now working perfectly. We really appreciate your patience and are delighted you’re happy with your Green Power scooter.
The engineer/mechanic arrived earlier…
The engineer/mechanic arrived earlier than scheduled but I was available and ready for him(Paul) he was polite and repaired my scooter in his van done and dusted within 25 mins I'm very happy and pleased that I will be able to do more shopping on this green power machine as it's much larger than my other scooter well done Paul.
9 août 2026
Avis spontané
Réponse de Green Power Mobility
Thank you for your lovely feedback. We’re delighted Paul was able to get your scooter repaired quickly and efficiently. We’re pleased you’re happy with the service and hope you enjoy many more shopping trips on your Green Power scooter!
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