Motorvogue Avis 

Dealt with Kerry from the Bedford Hyundai branch who was so helpful, professional, friendly and efficient. Car serviced quickly and the video report from the engineer was very informative showing all the details in the report.

Whatever you do DO not buy a car from Motorvogue. Bedford Jeep provide the worst customer service I have ever experienced. Four months later and issues with my new car still haven't been sorted out. Now taking legal action. 0 stars I only wish I had read these reviews before they happily took my money.

Absolutely abysmal service.
After the experience I have had with the Kings Lynn branch and purchasing a second hand car I have contacted both the branch, and the customer complaints department about my experience in purchasing a vehicle from them. Customer complaints are meant to come back to you within 3 days to resolve your issue or to advise that they need longer to look into it. It’s not been almost two weeks since my complaint and no response, even after a chasing email.
It took almost 5 days of chasing to get an updated invoice for the car I had already paid a deposit on, so that I could actually pay them balance for it. No one calls you back or replies to emails. The v5 wasn’t issued when I took delivery of the car, I followed up nearly two weeks later and got told that sometimes it takes a while for it to come through - to then explain to the sales manager that it hadn’t actually been done according to the DVLA - so I had the car for two weeks before it had actually been transferred into my ownership. V5 was then done, and they’ve got my name wrong despite it being correct on all the other paperwork- so now I need to send it back.
No one seems to know what you’re actually paying for with the £199 admin fee, including the sales manager - however I know it does include 10 litres of fuel - it was delivered with the tank empty. The admin fee is a joke - I did more admin than the dealership just trying to buy the car and get the v5 issued to me, which I now have to redo myself anyway.

I was avoiding writing a review before I had dealt with the customer complaints department - but apparently this is the only way I can get a response out of Motorvogue.

Terrible service and useless, over two months and £2,000.00 for them to get the car working after ordering wrong part.

Got a Hyundai Kona electric. They boast about there warranty but it's completely useless as they don't do any repairs.
In less than a year a door handle has failed, boot struts have failed and the anti glare coating is coming off. Car went in to get them repaired in January 2025 (faults started in October 2024) no repairs were done and they had the car all day, made a fresh appointment which they cancelled last minute and its now March 13th (2025) and I still have no idea when or if they will repair any of these issues. Will never go to Motorvogue again or get another Hyundai.
It's the Bedford Motorvogue I got it from

In response to the Motorvogue reply which interestingly is the quickest I've had a response in the last 14 months. The word "Diligently" is used to describe how the repairs were dealt with. I do not define diligence by diagnosing what repair needs to be done in October ( bearing in mind I raised these issues months before) and then not bothering to carry it out until 4 months later in January! And even then it was brought slightly forward because I complained about the fact that I was told it was in the workshop being done in November and was so obviously lied to at the time. Motorvogue have not cooperated with Renault - Renault UK called me last week to say they have had no response to the request for a more accurate timeline of events from Motorvogue (this request was made because the original dates gave were wrong- acknowledged by Motorvogue management), the case is closed and advice is to contact the motor ombudsman. I requested Motorvogue allow me opportunity to speak to the manager dealing with my complaint to be able to discuss this properly and this has been declined. The courtesy car in my opinion is not compensation when the new car you purchase has repair issues and it takes Motorvogue 4 months to get around to fixing, what exactly am I expected to do, walk? I was sold a NEW car that was not fit for purpose.
This is exactly what I mean when I say you will be dismissed and fobbed off. The reply to this review is much like the response I've received in my complaints - a lot of words but no real response to the issues raised. I could go on but simply I repeat my initial review- DO NOT deal with this company.
If I could give a no star for this company I would. DO NOT buy from Motorvogue Bedford. Purchased a brand new Renault and had problems from day 1. They do not get back to you, have major issues with answering their phones. Took over a year to have the problem fixed including 4 months of being without the car I purchased. The complaint I submitted was acknowledged but to say I was fobbed off was an understatement. The turnover of staff means you do not consistently deal with one person and there is no admission or compensation for what has been a stressful and terrible customer service experience.

I wrote a review a few weeks ago on Motorvogue Bedford Dacia. I followed this up with the customer services. Having purchased a Duster and paying cash for it they were very happy to take my money but since then the customer care has been lacking totally. I have followed up with the dealer directly and again the promised refund has failed to materialise.
I will take my future business for serving and repairs to another deal ship as I have no trust in anything this dealership has to say. Lots of promises but no action. I’m just sorry I bought my Duster from them now. Love the car but not the dealership.

Criminals and Crooks avoid.

Bought an Ioniq5, scammed from day one.

Car was delivered with an additional 2256 miles, no explanation given at the time, or discount offered. (Sales of goods acts, misdiscription)
Car catastrophically failed within 4 months.
Took 7 weeks to "repair"
Car is still broken suffering ICCU and DC leaks along with other minor issues.
Currently I've owned the car for 7 months and it's only worked for 4 of those months!
Dealer refuses to accept their consumer rights to give me a refund as the car was faulty at the time of purchase.

Dealer didn't fill in the service paperwork correctly so I'm currently stranded as the Hyundai breakdown isn't valid until the dealer updates the system. - total incompetence on their behalf.

Now having to drag it through the courts.

Dishonourable people who should not be in business.

There are laws in place and we all must adhere to them.

Recently ordered a car from Motorvogue Kings Lynn as having a full service history registered with the manufacturer. After checking this with the manufacturer themselves, it transpired that the most recent “service” had been done by an unknown third party and not by the manufacturer.
I was left no option but to cancel the order as this is not what I wanted, or had been sold.
From a dealership who add a £199 administration fee to all sales, I would have expected an exceptional level of admin in addition to better knowledge of the cars you are attempting to sell.

I purchased my Renault Clio through the Kings Lynn dealership and I cannot fault the service I received. They were very helpful, knowledgeable and I’m thrilled with my car. I would throughly recommend them.

I bought my car from Norwich branch , I am very satisfied with my purchase ,very efficient service cannot fault them at all , delightful staff could not do enough for me ,trustworthy firm.

I purchased a 500e last year and today picked up the car after service and a few things the Fiat Team were going to look into. The manger, staff, service team and also the team who cleaned the car i cant thank you more and resolving outstanding areas was second to none.

I recently brought a formentor from Motorvogue Cupra Northampton, to be told on the test drive that the brakes were rubbing due to the vehicle being sat for a few weeks, the problem with the brakes scraping never cleared and got worse and worse over the next few months, after going back into the Motorvogue service garage they found the brakes needed cleaning, once I picked the car up the brakes were no different and the team were awful and so unorganised, so I called Northampton again and to be honest they were pretty useless throughout the whole situation and couldn't care less, a few weeks later I found out the sales assistant who sold me the car had left the company, coincidence? I contacted another Cupra dealership who had the car in there garage and said the brakes had not been cleaned as I was told before by Motorvogue, but again they were the same before they went in, despite raising a dispute with Cupra UK I was forced to sell the vehicle 3 months later due to a unsatisfactory conclusion with all parties at a loss of £4000. My advice would be to not purchase from Motorvogue and go elsewhere to somebody who will help you out and not fob you off or be as useless as they were.

Enquired about a car
Salesman did not call me back
Went on to there website and discovered they increased the car price by £7000

Purchased a used 2021Alfa Romeo Giulia from this dealership. Next day battery was dead. Faulty.
Contacted Motorvogue Bedford. They said if I could get the car started and back to them, they would fit a new battery. They would not recover the car at all as I was not confident it would get back there in the state it was in, so the transportation would be at my cost! Said they would give a tank of fuel as compensation.
When I got the car back there, apparently there was some problem with the company fuel card. They said if I left details they would reimburse me. Despite a number emails to the sales staff and manager, nothing has been forthcoming. Manager hasn't even replied to my emails. I'm afraid I would not recommend them to anyone.

Took my Jeep Grand Cherokee Overland in for recall on replacement fuel pump. That work was done OK, but they did a full vehicle inspection to see what other work they could recommend gets done.

As part of that they highlighted a potentially perishing suspension airbag as a warning only. Upon driving off, suspension warning and car was stuck in offroad1 height, so took back for them to check. They said they couldnt drop the height as the bag was leaking likely due to them lifting the suspension to examine. (Bear in mind they allowed me to drive off knowing it was in Offroad1 and broken already).

Had to pay over £900 to repair, no courtesy car offered and had no car for 2 days.

Upon picking up, suspension didnt seem right, and also seemed to not raise and drop as normal (very slow). They took back in to check over.

After checking the lift/drop seemed OK, but upon driving ride height seemed too high and suspension making loud "slam" over decent bumps as if still too raised.

(complained and they offered me breakdown cover which I dont need, declined).

Took to 3rd party to check, as lost Trust in Motorvogue. Ride height was set too high 138 vs 112.

(Sent update to complaint, no response yet)

Damned shocked and well out of pocket.

I will be avoiding !!

I bought an Alfa Romeo Giulia from Motorvogue Bedford, and the whole process went really well. Faizan provided excellent service (backed up by Harry, who was also great), and was always helpful and efficient, as well as knowledgeable and engaged with the brand and its history. Buying a new car is always an emotional process, not purely a transaction, and Faizan definitely understood that side. Bravo!

I’ve been a customer of Motorvogue Bedford for a few years and have purchased two vehicles from them, I’m not actually sure why though because they they are utterly useless.

I don’t think this is an issue with the staff but much higher up, since being a customer for around 4 years they’ve gone through 3 sales manager's and many many other staff.

I was misled into buying a car on PCP only to discover it was actually a straight loan, so was left without the option of handing the vehicle back, despite having the car serviced there they had details of this. I was driven to a post office get tax on new vehicle because they had forgotten to do it, car had Bluetooth issues and was told to just hope it would resolve itself (I went to another garage instead) when I uncovered a problem with the brakes with a cost you gave of 1500 quid to fix the brake only apology you gave was offering a payment plan, took it elsewhere and had it done for 600 quid.

When I had previous car on PCP and had done under the mileage you tried to tell me I hadn’t so I had to go through all my paperwork to prove this because you were not willing to listen or believe me.

I gave you two chances thinking the second would have been easier but nope, no sorry never again !

We had an excellent start to finish, experience with Stephen and team. We are happy with the service provided and recommend their services.

Thank you so much for replacing my grille and washing and hoovering my car. Fabulous service