The sales team are great, but I too traded a car in as part exchange and the settlement figure has still not been payed after over 4 weeks, this has affected my credit rating, every time I phone up it... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I recently upgraded my Hyundai Kona with Motorvogue Bedford. I dealt with Dennis as a pre booked appointment. He had previously dealt with my son’s upgrade. I felt he was very thorough and very helpfu... Voir plus
L'entreprise a répondu
The salesman, Otis, was very helpful and gave me confidence in driving and operating my first electric car. Nothing was too much trouble. The car itself is of great quality and drives extremely well.... Voir plus
Renault Group UK dropped several UK dealers last year saying “we have adjusted our sales site coverage to ensure the best possible, consistent, experience for our customers” Had to go back there... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Centre de contrôle technique
- Garage automobile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Motorvogue offer a vast selection of New Cars & Vans including Jeep, Alfa Romeo, Fiat, Hyundai, SEAT, CUPRA, Renault, Dacia and Abarth. With showrooms in Bedford, Kings Lynn, Northampton and Norwich, we also have over 800 Used models available. Plus we offer the full range of After Sales Services, with manufacturer approved servicing, warranty repairs, vehicle maintenance and MOTs.
Coordonnées de contact
Kingsthorpe Road 74, NN2 6HE, Royaume-Uni
- www.motorvogue.co.uk
2,6
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389 avis
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The service from Faizan was great
The service from Faizan was great. He stayed late one evening and really helped me with my enquiry, questions and took the time to help me find the right vehicle.
Whilst the day of collection didn’t quite go to plan (4 hour delay), it was down to ensuring the vehicle was in tip top condition. Faizan as ever went the extra mile to ensure I left with the car I wanted, all in good order.
I had an easy and pleasant transaction from start to finish, and wouldn’t hesitate in recommending Faizan / Motorvogue 👍
16 novembre 2024
Avis spontané
Réponse de Motorvogue
Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that Faizan was able to provide you with a great service and assist you in finding the perfect vehicle. It’s great to know his dedication made the process enjoyable, and made sure the vehicle was in the best condition before collection.
We truly appreciate your patience during the collection day and are delighted that everything worked out in the end. Your recommendation means the world to us, and we’re so glad to have earned your trust and satisfaction. If there’s anything else we can assist you with in the future, don’t hesitate to reach out. Enjoy your new vehicle, and happy driving!
I visited Motorvogue in Seat Leon…
I visited Motorvogue in Seat Leon showroom Bedford to pick up my part, I am so happy with Michael who assisted with me with my query, he replaced me with my wheel locking key which I lost, very helpful and polite, the communication was 10/10 and received the new one in a matter of couple of days so therefore very happy customer, I would highly recommend to come and see Micheal in the service department with your service parts query.
13 novembre 2024
Avis spontané
Réponse de Motorvogue
Thank you so much for your wonderful feedback and for awarding us a 5-star review! We are delighted to hear about your positive experience at Motorvogue SEAT Bedford and that Michael was able to assist you promptly and efficiently with your wheel locking key replacement.
Your kind words about his helpfulness, politeness, and excellent communication mean a lot to us and will certainly be shared with Michael and the team. We are thrilled to know you’re a happy customer and truly appreciate your recommendation.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to welcoming you back to Motorvogue!
Faizan looked after me well on my…
Faizan looked after me well on my recent Stelvio purchase.
2 novembre 2024
Avis spontané
Réponse de Motorvogue
Thank you for taking the time to share your experience with us. We're thrilled to hear that you felt welcomed and well informed by Faizan in the selection of your new car. It has been a pleasure to meet you and we are delighted to know you are enjoying your Alfa Romeo Stelvio. Please do not hesitate to contact us if we can be of any assistance and we very much look forward to seeing you again in the future. Kind Regards.
Do NOT buy from this Company
I'm on Motability and having mechanical problems so was looking for another SUV. Went into Motorvogue in Bedford Renault, liked 1 of the vehicles and due to having my deposit already been paid, I had to pay the deposit myself. I saw a Salesman (won't mention any names) and had to put £750 down to hold the vehicle i liked, but had to come back when the Motability specialist was back in. Unfortunately i wasn't well enough to get in before the end of the quarter. When I finally got in I was told the Vehicle was no longer available on the Scheme ? Then why did I have put £750 deposit ? Fare play to the specialist he came in on his day off, but I felt rushed into another vehicle, so I rang the Manager the next day and told him I wanted to Cancel due to putting the deposit down for no reason. He agreed a d gave me his email address, so I emailed numerous times was advised he never received anything. So he emailed me, I returned the email about 6 times and nothing he hadn't received any response. 10 days later I rang him again and asked where my deposit was ? He advised he still hasn't received any emails, so he emailed me again so I responded with about 10 emails and he advised he hadn't received anything again ? So I asked for H/O email and phone number, spoke to a lady as it was a Friday she said they will get back to me Monday and I haven't heard anything since ! I'm sick and tired chasing my money from this Company. I will be taking legal advise. Do NOT Leave a substantial deposit with this Company and change your mind. They will keep it and claim the interest on it and lie to you that they haven't received anything
7 septembre 2024
Avis spontané
Réponse de Motorvogue
First and foremost, we would like to sincerely apologise for any inconvenience this experience may have caused. We are committed to making every step of the process smooth and transparent for our customers.
In terms of vehicle availability, we want to clarify that we are unable to control the supply of vehicles on the Motability Scheme, and our team is required to complete each application in line with the processes mandated by the scheme. We truly regret the unforeseen circumstances that affected your ability to return within the original timeframe, and we understand how disappointing this must have been.
We have also spoken to our accounts team, and your refund has been requested and is in process within the timeline provided. Regarding the communication concerns, please know that we take these seriously; after investigating, I can assure you that we would never disregard customer emails, and we’re here to ensure this issue is fully resolved.
Thank you for bringing this to our attention. If there is anything further we can assist with, please feel free to reach out. Kind Regards
I went here for a Jeep Avenger on…
I went here for a Jeep Avenger on mobility.Nice car,payed £199 advance payment. After a few months I thought I will give them a ring,and to my shock the car i wanted for £199 had went up to £9 hundred and something. And they wanted me to pay the rest of the money if I wanted that car.I told them I can't afford that price,and I ended up phoning mobility to help me.In the end,i cancelledthe car and ask for my money back,after 2 months of asking for my money back.It took me phoneing them 2 to 3 times a week and getting told by employers,I will email the manager I will go talk the the manager.I got told the money will go in my bank in 3 days,3 days turned in to 4 weeks. In the end one of the managers spoke to me and with in a week i got my money back.The company is happy to take your money but not give it back. Yes they have nice car but are they worth the headache after there staff screwed up an application???????
This is my review and what happened to me. Would i recommend using this car company,HELL NO.I went to Peugeot and got a 74 plate car which is bigger and more comfortable and in just 2 weeks of ordering it. Thank you for taken your time to read this and I hope if you do decide to use this company Jeep or any other makes they do,just BECAREFUL and make sure they do it right for you.
12 octobre 2024
Avis spontané
Réponse de Motorvogue
Dear Matthew,
Thank you for taking the time to share your feedback regarding your recent experience with us. We are truly sorry to hear about the issues you encountered while ordering your Jeep Avenger. We understand how frustrating it can be when expectations are not met, especially when it comes to significant decisions like choosing a new car.
It’s unfortunate that the pricing changes and the communication regarding your refund caused such distress. We aim to provide a smooth and transparent process for all our customers, and it’s clear that we fell short in your case.
Your comments about the staff’s communication and the application process have been noted and will be addressed with our team to ensure we improve our service going forward. We value your feedback, as it helps us identify areas for improvement.
We wish you the best with your new Peugeot and hope it meets all your needs. If you have any further concerns or if there’s anything we can do to make this right, please don’t hesitate to reach out.
Thank you again for your feedback, and we hope you consider giving us another chance in the future.
Kind Regards
They cannot be bothered.
Went to the Bedford
showrooms and walked into the wrong door which was SEAT .
Asked about Hyundai for sale and the guy there decided to take me around . Not realising that he was Seat ,I asked about prices . He had no idea to me to scan the code on the car to get a price ! What a joke !
Eventually he told me he was with Seat .
So took me next door as they had some sort of arrangement. When I asked about the cars it was the greatest struggle for them to tell me and did even bother showing me any cars . They just pointed outside and told me to look .
No common sense, no customer interest , no class and an absolute joke .
My advice is DO NOT GO THERE. Go elsewhere!
You cannot get worse treatment than this .
The only good thing I can say is ,they were polite but simply too damn lazy to help anyone and I was just struggling to get info from them . Completely incompetent . They won’t see me again .
I had already been warned not to go there !
11 octobre 2024
Avis spontané
Réponse de Motorvogue
Thank you for sharing your experience with us. We genuinely apologise for the poor service you received during your visit to our Bedford showrooms. It’s clear that we fell short of your expectations, and we’re disappointed to hear about the confusion and lack of assistance you experienced.
This is not the level of service we strive to provide, and we take your feedback very seriously. We will address your concerns with our team, and your comments will be used to train our new members to ensure that future customers receive the support and information they deserve.
We understand your frustration and appreciate your honesty. If you’re open to it, we would welcome the chance to make things right. Please feel free to reach out to us directly at customercare@motorvogue.co.uk.
Thank you again for your feedback.
Kind Regards
Just purchased a new Renault Megane via…
Just purchased a new Renault Megane via Motorvogue King's Lynn. The staff gave been absolutely brilliant and Simon Jolly in particular has been so helpful and supportive helping me find my dream car. I would thoroughly recommend them and cannot praise Simon enough.
28 septembre 2024
Avis spontané
Réponse de Motorvogue
Thank you so much Keith for an amazing review of your experience in upgrading your Renault at Motorvogue Kings Lynn to the Megane E-Tech. We are thrilled to hear that your new car is perfect and we are sure you will enjoy every fully electric mile you travel. Simon and the team will be delighted to hear your kind words and your recommendation is very much appreciated. Thank you for your continued loyalty and we very much look forward to seeing you again in the future. Congratulations on your new car.
Kind Regards
Damaged Renault Zoe sold to me as new car
We purchased a Renault Zoe from Motorvogue Bedford in October 2023 which had 15 miles on the odometer. Within days we found some issues with the car- after many delays and misdiagnosis from Motorvogue it transpired the car had significant accident damage which had been partially repaired prior to first registration, but which left the car in a state which it wasn't able to be repaired locally. Motorvogue accepted a return but then insisted on charging me a 'usage fee' of >£900 for having owned this car and doing just under 3000 miles in it (10% of those miles were done going back to the dealer). There was no compensation for stress and time wasted. We then had to find another car having sold our previous one. Horrible experience with this company and absolutely would not recommend. The car was actually re -sold by Motorvogue to some other poor customer soon after it returned to Bedford in April 2024. When it was up for sale I enquired about the car and its history just to see what they would admit (I asked -what is the condition of the vehicle.. any scrapes or dents, damage etc on exterior or interior of the vehicle?) - and was told it was in excellent condition (just like we were told when they sold it to us). I know don't believe what they told us about having no knowledge of the prior damage to the vehicle.
5 avril 2024
Avis spontané
Réponse de Motorvogue
Thank you for taking the time to share your experience. We sincerely apologise for the issues you faced with the Renault Zoe and fully understand your frustration. We acknowledge the concerns you’ve raised and regret that the resolution left you feeling dissatisfied.
Regarding the damage, we want to clarify that the vehicle sustained damage during transportation before it arrived at Motorvogue. This damage was repaired by Renault UK prior to first registration, and we were unaware of the repair when the car was sold. However, we can assure you that the vehicle was thoroughly inspected before being remarketed to ensure it met safety and quality standards.
We understand that the delays, miscommunication, and subsequent stress caused by this situation were incredibly frustrating, and we apologise for the inconvenience this has caused. While the usage fee followed standard industry practices, we recognise that the outcome did not meet your expectations.
We appreciate your feedback as it helps us improve, and should you wish to discuss this further, we’d be happy to speak with you directly to better address your concerns. Thank you again for bringing this to our attention.
Kind Regards
Go to another dealer …
If there was a prize for worst customer service worldwide… Motorvogue Bedford would be gold medalists year on year. Just an absolute horrible company from top to bottom. Nobody cares at all. If you’re in a fortunate position to have enough money for a new car, then I implore you to travel a few miles further and use another dealer. I wish I did.
5 septembre 2024
Avis spontané
Réponse de Motorvogue
Good afternoon, we’re genuinely sorry to hear about your experience and the issues you've faced. We aim to provide the best possible service, and your feedback is important to us. To better understand what went wrong and to address your concerns, could you please provide us with more details about the situation? You can reach us at customercare@motorvogue.co.uk.
We’re eager to resolve this matter and restore your confidence in our dealership. Thank you for bringing this to our attention, and we look forward to hearing from you soon. Kind Regards.
Misleading Prices and High Admin Fees
Be very careful when looking to purchase a used vehicle from a Motorvogue/rogue dealership. When viewing a car from a platform such as Auto Trader, their very high admin fees are not disclosed, which is very misleading, it's only when you enquire or visit, that they then mention this. The prices advertised are not what you pay. Update 13/09/24. Still no action from Motorvogue on updating their ads to correctly display the high admin fees. They continue to deliberately mislead potential customers on vehicle prices when advertising from certain platforms. Update 30/09/24. Motorvogue are still deliberately misleading potential customers. Ads are still not ammended to show full selling price.
*Update* for 2025. Motorrouge are still at it. Seems despite the response below they are still misleading their customers by not disclosing their high fees on some selling platforms including Autotrader. Seems their management don’t really care, well they do, they care about misleading customers that is.
22 août 2024
Avis spontané
Réponse de Motorvogue
Thank you for sharing your feedback. We sincerely apologise for any frustration you experienced during your recent enquiry.
We want to clarify that we do charge a £199 admin fee, which is advertised on our website. However, we understand that this information may not have been as clear as it should have been when you viewed our vehicles on platforms like Auto Trader. We’re sorry for any confusion this may have caused.
Your feedback is valuable, and we will be passing it along to our management team to ensure that we improve our communication across all platforms. Our goal is to make sure all customers feel fully informed and confident in their decisions when purchasing a vehicle from us.
If you'd like to discuss this further or if there’s anything else we can assist you with, please feel free to reach out to us directly.
Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Without doubt the worst aftersales service
Motorvogue Norwich. Without doubt the worst aftersales i have ever received from a car dealership. I've tried twice to get my Tucson serviced by my local independent garage but on both occasions parts dept. at Motorvogue was either closed or not willing to supply parts required for the car to be serviced. So I decided best approach was to drive all the way to Motorvogue to get the parts myself so that my local garage would be able to complete the service. Today car in for attempted service again (third time) only for me to be informed that the oil filter they sold me was the incorrect one. I then had to drop everything and drive back to Motorvogue to get the correct oil filter. I asked the Service Manager if they would be prepared to compensate me for all the inconvience and petrol, not a chance!! Personally, I think they are trying every trick in the book to stop cars being serviced by independent garages?
23/08/24
"Unfortunately, due to staffing challenges, it was necessary to close our trade counter for a time and during that period alternative options were provided to your independent garage however not deemed suitable."
Please advise on alternative options?
Here's what actually happened:
26th July service booked - my local garage rang motorvogue early only to be advised that parts dept, was shut (service cancelled)
6th August service booked - my local garage rang motorvogue early only to be advised that nobody was available in parts to take the call and that they would be called back. My local garage called again at midday only to be told the same excuse. Nobody from parts ever called them back on that day (service cancelled)
Yes or No will suffice to this question. Do you think I should be compensated for the incompetence of motorvogue forcing me to make x2 trips to get parts for a service just because I'm having it done by an independent local garage and because motorvogue are incapable of providing parts required?
Finally to any motorvogue customer reading this review, these are the savings I made by going to an independent garage:
motorvogue service = £465
I paid £198 for labour at my independent garage and £90 for genuine Hyundai parts = £288
That's a saving of £177!!
And remember, you DO NOT invalidate your warranty as long as genuine parts are used.
23 août 2024
Avis spontané
Réponse de Motorvogue
Thank you for your updated review and for giving us the opportunity to address your concerns in more detail.
Firstly, I would like to explain that due to the recent retirement of our Parts Manager, we have not had the resources to provide a trade counter service. While we are not obligated to offer this, we understand its importance to our customers and are actively recruiting additional support in our parts department to reinstate this service. In the meantime, we provided the details of alternative suppliers who could assist your independent garage to ensure minimal disruption.
The process of ordering parts is indeed lengthy, as it involves sourcing the correct part number for your vehicle, placing the order, receiving the delivery, bringing the item into stock, confirming its arrival, and handling the invoicing and payment. It's important to note that the particular part in question had a minimal value to us, less than 10p, highlighting that our priority is to assist our customers rather than profit from parts sales.
While we appreciate the savings you made by using an independent garage, it’s important to recognise that such garages, while using genuine parts, are not equipped to perform crucial checks like recalls or software updates from the manufacturer. These updates require specialised equipment and trained technicians, which is reflected in the pricing of our services.
Finally, regarding your visit, we must address the conduct observed at our dealership. We maintain a respectful environment for our staff and patrons, and due to the manner in which our team was spoken to, including the use of obscenities, we respectfully request that you seek the assistance of an alternative Hyundai dealership for any future warranty repairs or parts supply, should your independent garage be unable to source them.
We value all our customers and strive to provide the best service possible, and we regret that we were unable to meet your expectations on this occasion.
Failed to Order
I ordered a new Abarth, a now discontinued car 2 months ago. This process was good but ....
I visited this week to see what was happening to my order to be told there was no order. The ordered had not been placed despite a deposit being left and finance agreed. This was not an isolated case
Since the car is now discontinued, there was no option to re- order.
The original salesman had left, only recently, and the manager made cursory noises about trying to source an alternative vehicle. After 24 hrs they said they could not and refunded my £1500 deposit.
Absolute farce! I have now got 1 month to source a different vehicle before my current vehicle needs to go back.Will never use again.
16 août 2024
Avis spontané
Réponse de Motorvogue
Dear Mr Russell,
Thank you for sharing your feedback with us. We sincerely apologise for the experience you’ve had with your Abarth order. We completely understand how frustrating and disappointing it must have been to learn that your order was not placed, especially after leaving a deposit and securing finance.
This situation is certainly not reflective of the standards we strive to maintain, and we regret the inconvenience and stress it has caused you. The departure of the original salesperson should not have impacted your order, and we are currently reviewing our processes to ensure such an oversight does not happen again.
We understand that the discontinuation of the Abarth leaves limited options, and we are sorry we couldn’t secure an alternative vehicle for you. We’re also aware of the time pressure you’re under to find a replacement vehicle and sincerely regret any inconvenience this has caused.
If there is anything we can do to assist you in finding a suitable vehicle as soon as possible please contact us so we can try to make this right.
Once again, we apologise for the issues you’ve faced and hope to have the opportunity to regain your trust in the future.
Kind Regards
Motorvogue Norwich - Avoid!
So - I bought a brand new Jeep Compass from a very slick salesman in 2023.
5 miles on the clock. Less than a year in, I had to have it in to get the seal between the gearbox and engine replaced as it decided to drip oil all over my drive.
It took nearly 3 months for them to get the part, take it in, and replace it.
3 months of dripping oil and topping up, with a particularly well meaning but unhelpful service team who made lots of promises but did not deliver. I eventually had it serviced after a year (again took ages to get it booked in) and during the service, we mentioned the center console was broken. As a matter of good will, they promised to replace it.
3 months in and they cannot even tell me when it’s going to be here, never mind fit it.
All of this is after I had to call. Never called back by them - always on my dime.
I would rather eat my elbow than buy a jeep or anything from them again.
15 août 2024
Avis spontané
Réponse de Motorvogue
Thank you for taking the time to share your experience, and we sincerely apologise for the frustration you've encountered. We understand how disappointing this situation has been for you, especially having purchased a brand-new vehicle.
Regarding the issues you've faced, we want to clarify a few points. The delay in receiving the parts, such as the seal between the gearbox and engine, was unfortunately beyond our control as we rely on the delivery of genuine manufacturer parts for warranty repairs. We understand how inconvenient this has been, and we truly regret that it took so long to resolve the oil leak.
As for the centre console armrest, we did notice and highlight this fault during your service visit because we are committed to providing good service and ensuring any issues are addressed free of charge under the vehicle’s warranty. However, this is not a common part to replace, which is why we've faced delays in getting it from the manufacturer. Having checked on the current status, we anticipate that the armrest should arrive in around two weeks.
We apologise for the lack of communication on our part during this process. Your feedback is extremely valuable, and we will take it on board to improve our service and communication moving forward.
Once again, we are sorry for the inconvenience and frustration this has caused, and we appreciate your patience as we work to resolve this. Our service team are here to support you and ensure that your vehicle is properly taken care of. Please don't hesitate to contact us if you have any further concerns.
Kind Regards
Superb Dealer, really impressed
Just happened to be walking past, popped in and came out with a superb new Compass Jeep! Superb vehicle. Faizan was excellent, very professional and helpful and made everything very straight forward and managed the whole process seamlessly. Really good in comparison to other car dealers. General atmosphere in dealer very nice. Put together a very good package for us.
My only negative, not related to Faizan who was great, but to Jeep is the car comes with no spare tyre or charging cable which when you are spending that much momey is not good. Also why not at least charge the battery of the car before you get it?!
7 août 2024
Avis spontané
Réponse de Motorvogue
Thank you so much for your 5-star review. We're thrilled to hear that you had such a positive experience with us and that Faizan made the process of getting your new Jeep Compass so seamless and enjoyable. Your feedback means a lot to us, and we're glad that you felt welcomed in our showroom and confident in your choice of new car.
We appreciate your comments about the spare tyre and as you've noticed, many new cars, including the Jeep Compass, now come with a tyre repair kit instead of a spare wheel. This choice helps save space and reduce the weight of the vehicle and its emissions, which is standard in the industry. However, we understand that some customers prefer having a spare tyre, and Faizan would be more than happy to assist you with the purchase of one if you'd like, and to source a charging cable dependant on the type of charger being used. We also apologise for the battery not being charged before delivery. This feedback is invaluable, and we’ll ensure that it’s addressed moving forward.
Thank you again for your kind words and for choosing us. We’re here to assist you with anything you need and wish you many happy miles with your new Jeep Compass!
Kind Regards
Disaster.
We visited Motorvogue in Kings Lynn to test drive a car with approx 36,000 miles on it for approx £14,000 that proved to be very nice, except for numerous scuffs and scratches in one place, which we were told had been caused by a member of staff moving it on site!
Our salesman Nathan could not have been more helpful or more professional and despite the slightly above average price, we agreed to buy the car and we put a £4,000 security deposit on it with Apple pay, on condition the body damage was fully repaired. We agreed to collect the car 12 days later.
We did not need finance, but Richard, with scruffy rolled up shirt sleeves and a cocky attitude who called himself the used car sales manager, placed low limits on the amount we could pay by each of 3 different methods. It made it very difficult to pay and caused us some offence. They told us that there was a limit of £5,000 that could be paid by card, so we paid £7,000 by bank transfer, which allegedly took 4 days to go through, while we waited for the car to be prepared.
Then the day before we were due to collect the car, we were told Nathan was off sick and the car would not now be ready until the 15th day. Then on the 14th day we were called and told that it would not be ready for collection until the 17th day. We'd paid £11,000 by this time leaving a £3k balance to be paid on collection.
However with all the difficulties and delays we pulled out of the deal, due to the absence of professionalism by the management team. The next day Nathan called us to apologise. He did not say so, but it was obvious from calls we'd had with other members of the team, that while Nathan had been off sick, NOBODY had picked up his work to ensure it was progressed and end date met. Nathan was apologetic and embarrassed.
The manager has only himself to blame for the loss of this cash sale. What a shoddy way to run a team. The salesman was the only professional element, the rest was an utter shambles! Even our request for our £11,000 refund was sat on for days before even being requested and several assurances from Richard that it would come through soon, all fell aside. We only got it after calling HO Accounts ourselves after 10 days!
We found our new car shortly after at a completely different dealership in a different town. No deposit required, we paid for it by bank transfer all in one go, which cleared in full within 15 minutes. It was a seamless, smooth, impeccably professional experience and we drove the car home only 2.5 hours after first seeing it, fully taxed, serviced, MOT'd and insured, with warranty and less than one year's mileage on it, in far better condition than the one at Motorvogue but the same age and for almost the same price.
Motorvogue is a disaster.
8 juillet 2024
Avis spontané
Réponse de Motorvogue
Good Afternoon, we are truly sorry to hear about the frustrating experience you had at our Kings Lynn branch. Your feedback is incredibly important, and I want to extend our sincere apologies for the issues you encountered.
It’s clear that there were several points where we failed to meet your expectations, from the handling of the car’s condition to the delays and communication breakdowns. The behaviour of our management team, as described, is certainly not reflective of the high standards we aim to uphold.
We are especially disappointed to hear about the difficulties you faced with payment methods and the delay in processing your refund. This is not the level of service we strive to provide, and we will be investigating these issues thoroughly to prevent them from recurring.
On a positive note, we are glad Nathan’s professionalism stood out during your visit, but it’s unfortunate that the rest of your experience did not match that level of service. We will be taking your comments seriously and addressing these concerns with the team to improve our overall processes.
If you have any additional feedback or if there’s anything we can do to address this further, please don’t hesitate to contact us directly. We appreciate your time and hope that your new car is serving you well. Kind Regards.
Had dealings with Kings Lynn before…
Had dealings with Kings Lynn before several years ago and wasn’t impressed then. Decided today to have another go as they had a vehicle that was of interest to my wife. Sorry I didn’t get the name of the sales guy, but he was really polite and helpful. However, it all went sour when the sales manager got involved! Rude and patronising !!ck! I used to head up finance for a large local dealership and if one of my managers spoke to someone like that, I would have taken them to one side! So, now looking elsewhere and will go with my original gut and stay well clear. Feel sorry for the sales chap who looked wholly embarrassed! I would recommend he looks for employment in a good dealership!
10 août 2024
Avis spontané
Réponse de Motorvogue
Thank you for taking the time to share your experience with us, although we’re truly sorry to hear it was not a positive one. We sincerely apologise for the way you were communicated to by our team. This is not the level of service we strive to provide, and we deeply regret that we fell short during your visit.
We appreciate your kind words about the initial sales representative, and it’s disheartening to know that things went awry afterward. Your feedback is invaluable, and we will be addressing this internally to ensure such incidents do not happen again. Our goal is to treat every customer with respect and professionalism, and it’s clear we did not meet that standard in your case.
We understand your decision to look elsewhere, but if you would consider giving us another chance, we would like the opportunity to make things right. Please feel free to reach out directly if you would like to discuss this further.
Thank you once again for bringing this to our attention. Kind Regards.
A really helpful and professional experience
Faizan at Motorvogue Bedford was very helpful to me as I negotiated to buy an Astra via the Internet although his speciality was Alpha Romeo. He had clearly ensured he had a good understanding of Vauxhall cars, and ensured that the car was fully checked and prepared prior to my driving it away. As it was a change to an automatic car, he ensured that I was very aware not tovtry to find a clutch pedal! Faizan is a very pleasant, helpful and patient salesman who is a very good representative for his firm.
27 juillet 2024
Avis spontané
Réponse de Motorvogue
Thank you so much Peter for your 5 star review! We’re thrilled to hear about your positive experience with Faizan at Motorvogue Bedford.
It’s wonderful that he could assist you so effectively, and help you navigate the purchase of your new Astra. We are delighted to hear that you have enjoyed the process of purchasing your perfect next car from our selection of Used cars.
We’re glad Faizan made sure you were comfortable with your new automatic car, and we’ll be sure to pass along your appreciation to him. It’s great to know that he left such a positive impression. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Enjoy your new Astra, and thank you for choosing us! Kind Regards.
Outstanding Service received!
Popped in one day with no appointment and was still given outstanding customer service by Emily and the Manager. She listened to my requirements and took me to look at different brands and models for variety and was very knowledgeable about them all. I made a decision there and then it was all done and ordered within about an hour! I’m looking forward to collecting my vehicle as soon as it’s ready and would definitely recommend this branch in Kings Lynn.
22 juillet 2024
Avis spontané
Réponse de Motorvogue
Thank you so much for your lovely review! We're thrilled to hear about your positive experience with our team at Motorvogue Kings Lynn.
We're delighted to hear that you felt welcomed by Emily and confident in your choice of vehicle. Your kind words motivate us to continue delivering exceptional service. We're excited for you to collect your new vehicle and hope you enjoy it for many miles to come.
Your recommendation is very much appreciated and your time to write a review. We look forward to seeing you soon to drive away in your new car and in the meantime please do not hesitate to contact us if you have any questions.
Kind Regards
Great experience overall
Great experience overall. Faizan went over everything regarding purchase options/car specifications and was very helpful. Highly recommend.
3 août 2024
Avis spontané
Réponse de Motorvogue
Thank you so much Bryce for taking the time to share your wonderful experience with us. We're thrilled to hear that the team provided a great service during your visit and to know that Faizan made you feel welcomed and confident in your choice of selecting your car. We'll be sure to pass along your kind words, as he'll be delighted to hear about the positive impact he had on your car-buying journey. Congratulations on your new purchase, we very much look forward to seeing you again in the future. Kind Regards.
Excellent service
Fast, convenient, and kind service. Have bought a third car from them now and they have been extremely helpful every time, including coming in on their days off! Faizan in particular helped walk me through the purchase and financing process very easily.
31 juillet 2024
Avis spontané
Réponse de Motorvogue
Thank you so much Anton for your fantastic 5-star review! We are thrilled to hear about your positive experiences with us and that you’ve chosen Motorvogue Bedford for your third car purchase. Your continued trust and support mean a great deal to us.
We strive to provide fast, convenient, and kind service to all our customers, and it’s wonderful to know we’ve succeeded in making your car-buying experience smooth and enjoyable each time. We’re especially pleased to hear about Faizan's exceptional assistance throughout the purchase and financing process. We will be sure to pass along your kind words to him.
Our team is dedicated to going the extra mile for our customers, even coming in on our days off to ensure you receive the best service possible. Your satisfaction is our top priority, and your feedback reaffirms the hard work we put into making every visit a positive one.
Thank you again for your loyalty and for taking the time to share your experience. We look forward to serving you again in the future!
Kind Regards
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