The sales team are great, but I too traded a car in as part exchange and the settlement figure has still not been payed after over 4 weeks, this has affected my credit rating, every time I phone up it... Voir plus
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Lisez les avis des autres
I recently upgraded my Hyundai Kona with Motorvogue Bedford. I dealt with Dennis as a pre booked appointment. He had previously dealt with my son’s upgrade. I felt he was very thorough and very helpfu... Voir plus
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The salesman, Otis, was very helpful and gave me confidence in driving and operating my first electric car. Nothing was too much trouble. The car itself is of great quality and drives extremely well.... Voir plus
Renault Group UK dropped several UK dealers last year saying “we have adjusted our sales site coverage to ensure the best possible, consistent, experience for our customers” Had to go back there... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Centre de contrôle technique
- Garage automobile
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Motorvogue offer a vast selection of New Cars & Vans including Jeep, Alfa Romeo, Fiat, Hyundai, SEAT, CUPRA, Renault, Dacia and Abarth. With showrooms in Bedford, Kings Lynn, Northampton and Norwich, we also have over 800 Used models available. Plus we offer the full range of After Sales Services, with manufacturer approved servicing, warranty repairs, vehicle maintenance and MOTs.
Coordonnées de contact
Kingsthorpe Road 74, NN2 6HE, Royaume-Uni
- www.motorvogue.co.uk
2,6
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389 avis
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Consistantly Awful Service
Although I like Renault cars, I have never come away from dealing with Motorvogue in Bedford without feeling disappointed. Here are the three most recent examples -
During an annual service and MoT, they couldn't get the right tyres, the right battery or align the wheels so I had to go elsewhere.
When I phoned to get a new key they quoted a three month lead time, claiming the any other dealer would have the same problem as it was "Renault UK's" fault. Also, I would have to visit them twice - once to make the order and then get the key programmed. In fact, an independent supplier did the job in 10 days and came to me!
Finally, I waited almost three weeks to get the forward facing camera calibrated. When I arrived for the appointment I was told that the technician does not work on Fridays and they should not have accepted the booking.
26 juillet 2024
Avis spontané
Réponse de Motorvogue
Thank you for taking the time to provide your feedback. We sincerely apologise for the inconvenience and disappointment you experienced with our service. Your comments highlight several areas where we clearly need to improve, and we appreciate you bringing these issues to our attention.
Your experience is not reflective of the high standards we aim to uphold, and for that, we are truly sorry. We would appreciate the opportunity to make it right. Please contact our customer service team at customercare@motorvogue.co.uk, and we will do our utmost to address your concerns and restore your faith in our dealership.
Thank you for your feedback, and we hope to have the chance to serve you better in the future.
Kind Regards
I’ve been on the hunt for a decent car…
I’ve been on the hunt for a decent car and the process has been quite a rollercoaster. I spoke to Stefan the worst sales man I ever met in my life , I’ve noticed that even dealers especially with this company do not care about anything but trying to sell with dishonesty , Stefan turned out to be nightmare , It’s disheartening to hear about cases where warranties are ignored, MOTs passed when they shouldn’t be, and those RAC warranties or AA approvals turning out to be a complete joke that’s what this company does
I hope no one goes through these experiences that I went through it’s made me realize how important it is to be cautious when purchasing car. It’s not just about finding the right make and model, but also ensuring that the dealership is trustworthy and stands behind their claims. Worst company I’ve ever experienced. If you want a car that’s road worthy and safe please do not buy from stefan or motorvogue this company should be shut down . Full of false promises
12 juillet 2024
Avis spontané
Réponse de Motorvogue
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your experience, and we take your concerns very seriously. Our goal is to provide excellent customer service, and we would certainly like to investigate the reasons of your dissatisfaction on this occasion.
We would appreciate the opportunity to discuss your experience in more detail to better understand the issues you encountered. Your feedback is invaluable, and direct communication will help us address these matters appropriately. Please reach out to us at your earliest convenience so we can work towards a resolution.
Regarding your concerns about warranties and approvals, we would like to clarify that Motorvogue does not offer RAC or AA assurances. It is our aim to be transparent and honest in all our dealings, and it is disheartening to hear that you felt this was not the case.
We regret that Stefan's service did not meet your expectations. Your experience is not reflective of the standards usually achieved at Motorvogue Northampton, and we will be reviewing this situation internally to ensure it is addressed.
Thank you once again for your feedback. We hope to have the opportunity to restore your faith in Motorvogue.
Best regards,
The Motorvogue Team
A company that puts their customer first...
I want to thank and commend sales representative Faizan following his swift resolution of a very difficult situation. He was extremely helpful and informative during my husband's visit to explore options for his dream vehicle. Unfortunately it transpired that a purchase would not be possible, but Faizan handled the situation with sensitivity and professionalism throughout. Upon learning about my husband's health issues and potential vulnerability, he was quick to reassure before immediately liaising with management on our behalf. I felt that it spoke volumes about his personal integrity, and that of Motorvogue as a business. Despite being a large dealer with several showrooms it was abundantly clear that this company and their employees will always put the customer first. Thanks again to Faizan and Motorvogue for looking after us so well.
15 juillet 2024
Avis spontané
Réponse de Motorvogue
Thank you Charlotte for sharing such a heartfelt and detailed review of your experience with us at Motorvogue. We are thrilled to hear about the exceptional service you received from our sales representative, Faizan.
Your kind words about Faizan's approach and integrity truly highlight the values we strive to uphold as a business. We are especially pleased to hear that Faizan's actions reassured you and your husband during a challenging time, and that he was able to effectively liaise with our management team on your behalf.
At Motorvogue, our customers' well-being and satisfaction are our top priorities, and your feedback reaffirms our commitment to these principles. It's wonderful to know that despite the size of our operation, our team was able to provide you with a personal and caring experience.
Thank you once again for your commendation. We will be sure to pass along your gratitude to Faizan and the rest of our team. If there is anything more we can do for you in the future, please do not hesitate to reach out.
Best regards,
The Motorvogue Team
Motorvogue Norwich (DS) - BEWARE
This relates to Motorvogue Norwich (DS Salon).
On 5 June 2024 I purchased a DS9 hybrid. It was advertised as being the upgraded 15.6kwh battery version & as having heated front seats. I live in Fareham & negotiated everything via email & telephone. Heated seats were essential since my wife has 3 compacted discs in her back & heated seats relieve her pain.
I travelled to Norwich to collect the vehicle, taking 3 trains & one taxi. Handover was interesting since the sales person knew little about the DS9 model & we couldn't locate the heated seat controls. Vehicle doesn't come with an owners manual!! He promised to check & I drove home 4.5hrs.
After calls to DS & other checks I learn that there are no heated seats. I also learn that the car is the smaller & cheaper 11.9kwh version! So, advertised wrongly on Auto trader, the DS Certified website & by the dealer. Supposedly the car had a pre delivery valet but they left for me a 2022 packet of crisps & their original forecourt sales notice from 2023 showing it as the 15.6 version! Misrepresentation at it's best!
The sales person was great, tried to resolve & we were close to agreement. Then his Director Matthew Harvey intervened & refused to support the proposals. Patronising, evasive, pompous would describe him & he spent a week changing his position as I proved the facts & gave him no choice. A further week passes & finally I lose patience & the car is collected & price refunded. No reimbursement for travel, car tax cancellation, insurance penalty charge.
Moral of this experience, don't buy a DS Certified vehicle from Motorvogue & expect them to know what they are selling or do the right thing when they mess up. Pity I can't post the evidence & emails.
5 juin 2024
Avis spontané
Hyundai Dunstable Excellent Service
I visited the Dunstable Branch for a warranty recall on my Hyundai Ioniq.
When I arrived for drop off, with my 3 year old in tow due to him having to be off, I was assisted by Rachel Bates who was absolutely fantastic. Sorted my courtesy car quickly and even helped me getting my car seats and bits moved into it while entertaining my son who is a car fanatic.
Same fantastic customer service from Rachel at pickup who quickly had all the paperwork and bits ready for me to swap back to my own car.
Really a credit to the company and after a contrasting visit I made to Motorvogue Bedford Hyundai, I will happily be coming the extra distance back to this branch for all my service needs in the future!
27 juin 2024
Avis spontané
Réponse de Motorvogue
Thank you so much Kris for your wonderful review! We are thrilled to hear about your positive experience at our new Hyundai Dunstable branch. Rachel will be delighted to know that her efforts made your visit smooth and enjoyable, especially with having your young child alongside you.
It's fantastic to hear that you found our customer service exemplary both during drop-off and pickup. We aim to provide the best possible service to all our customers, and feedback like yours lets us know we are getting it right.
We appreciate you choosing to travel the extra distance to visit us, and we look forward to taking care of all your service needs in the future. If there is anything else we can assist you with, please don't hesitate to reach out.
Kind Regards
Firstly I'd like to mention the…sales and customer advisor Matthew forrest
Firstly I'd like to mention the customer sales advisor Matthew Forrest who has been exceptional throughout today's proceedings and secured me a motorbility vechile within one day. The process was painless and very well orchestrated by motor vogue in bury st edmunds I can't fault there process or there willingness too assist my needs. Huge thumbs up and 100 percent well done
21 juin 2024
Avis spontané
Réponse de Motorvogue
Thank you John for visiting us to find your car on the Motability Scheme at Motorvogue Bury St Edmunds and taking the time to write a lovely review of your experience. Matt and the team are thrilled to hear your kind comments and it has been our pleasure to meet you and find your perfect car so quickly. We are sure you will be enjoying your new car and please do not hesitate to contact us if you have any questions. We look forward to seeing you again in the future. Kind Regards
Non existent customer service
I visited the Alfa Romeo dealership in Bedford on Sat 1st June with the opening statement that I was looking for good customer service as a priority.
The salesman wasn't pushy and allowed me to take time to consider my options and suggested I put a holding deposit on the car.
I called on Monday with a few basic questions, but the salesman was off sick and the promise that the information would be emailed to me, didnt materialise.
This happened again on the Tuesday and also on the Wednesday.
Having sourced a more preferred model elsewhere, I called on Thursday and spoke to the manager. I explained that I hadn't received any customer service in the salesman's absence and would like my holding deposit refunded.
He was a little shirty and said it couldn't be helped if someone was off sick and that I seemed happy with everything on the Saturday. He said I needed to email my bank details which I did, with a request that he confirmed receipt of the email, given that personal data was being shared.
That confirmation email didn't arrive.
I spoke to the original salesman and he also promised the refund would be arranged on the 6th.
We are now on the 18th. I called today and was promised that the manager would call me back, which he obviously didn't.
It all reaffirms my decision not to purchase a car from there, as the dealership is obviously devoid of any customer service.
Moral of the story is; don't part with any money and find somewhere else to buy your car!
1 juin 2024
Avis spontané
Réponse de Motorvogue
Dear Veronica,
Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience and frustration you encountered during your visit and subsequent interactions with our dealership. Your feedback is invaluable as it helps us understand where we need to improve.
We are genuinely sorry that the level of customer service you received did not meet your expectations, especially in the absence of your initial salesman. This is certainly not the standard of service we strive to provide. We understand how important timely and effective communication is, particularly when it involves such significant decisions as purchasing a car.
Regarding the handling of your holding deposit and the delays in processing your refund, we can assure you that we are taking immediate steps to ensure your refund is completed without further delay.
We understand your decision to take your business elsewhere given the experience you had. We deeply regret that we did not meet your expectations and failed to deliver the level of service you deserved. Should you have any other questions or further concerns, please do not hesitate to contact us directly.
Thank you once again for your feedback. We are committed to improving our services and hope to have the opportunity to restore your faith in Motorvogue in the future.
Kind Regards.
A friendly and excellent business
This is the second car I’ve had from Motorvogue Norwich and I’ve had great service both times. I’ve had a Jeep both times and the knowledge and handover from Ryan was excellent.
17 juin 2024
Avis spontané
Réponse de Motorvogue
Thank you Rebecca for visiting us once again to upgrade your car and for taking the time to write a review of your experience with us. Ryan and the team very much appreciate your kind comments and it has been our pleasure to find your perfect next car. We are delighted to hear you are enjoying your new Jeep and look forward to seeing you again. Kind Regards
The worst ever after sales service…
The worst ever after sales service ever.
Took my Ioniq 5 in 5 days ago as I was unable to charge it.
Explained that I needed the car for yesterday as travelling on holiday and they said no problem we will arrange a car hire. Tuesday no car no hire car and unable to travel. Do not purchase a car from this company.
11 juin 2024
Avis spontané
Réponse de Motorvogue
Dear Mr Ellis, we are sorry to see a 1 star review regarding your most recent experience with us following two years of ownership of your Hyundai IONIQ 5. We understand how crucial reliable transportation is, especially when travel plans are affected. We thank you for leaving the vehicle with us so we can look to resolve this as quickly as possible within our pre-booked workshop and can assure you that the team have diagnosed the issue and ordered the part to complete the repair via the warranty processes as set by Hyundai. We will continue to be in touch as the repairs and car hire arrangements progress. We hope you are enjoying your holiday and we look forward to returning your vehicle as soon as possible. Kind Regards.
Good first experience
First visit for service of my Renault Zoe at Motorvogue King's Lynn. Very impressed with organization and efficiency. Comfortable waiting area and as complimentary car wash was not available I was given a discount. Thank you.
17 mai 2024
Avis spontané
Réponse de Motorvogue
Thank you for visiting us for your vehicles routine maintenance and taking the time to write a 5 star review of your experience. It was our pleasure to look after your vehicle and we very much look forward to seeing you again in the future. Kind Regards.
I bought my wife a 2019 jeep compass I…
I bought my wife a 2019 jeep compass I said to the sales man I want a safe reliable car with warranties to cover everything after purchasing all of this my wife drove away happy in her car she only uses it at weekends and holidays rest of time this is in a garage.
After a few months we had a problem withe the screen that controls everything it was delaminated due to the heater we could still use radio but could not control heater sat nav or heated seats we took it back to service department and they agreed it needed new screen I said warranty but they said entertainment system not covered I argued it’s not entertainment it’s heat and seat control. But they refused and said the whole thing needs replacement and will be £3800 and this is a common complaint with Jeep so I was livid they said cannot just replace screen and sent me away saying it’s all they can do and it’s my problem unless I pay for them to do it
They are just after the money and find any wording to avoid the warranty claim
I found a brand new screen on eBay £149 and my local garage with YouTube video replaced the screen £70 total £219 they said it was. Easy and come back anytime
Have now booked my first free service and told it will be £32 for the engine cleaner as they have to use it and it’s not part of the warranty hate motor bought worst company ever sorry about long rant
Only joy I have had some of my friends and family went there and found a car but walked away after my experience
19 août 2023
Avis spontané
Réponse de Motorvogue
Good Afternoon Mr Scrimshaw and thank you for reaching out to us regarding your recent experience with your 2019 vehicle's warranty coverage. We sincerely apologise for any frustration or inconvenience this situation may have caused.
At Motorvogue, we adhere strictly to the warranty processes and guidelines set by the manufacturer to ensure that our customers receive the highest level of service and support.
The Service Advisor who served you is currently on annual leave and we would very much appreciate the opportunity to discuss the details of your vehicle with him to understand the situation in detail. While we recognise your disappointment regarding the denial of coverage for the screen delamination issue, please be assured that our decision was made in accordance with the warranty terms provided by the manufacturer, although we understand currently that a second appointment was arranged to determine the reason for the screen issue to confirm that this would not occur to a second replacement screen in the future and unfortunately this appointment appears to have been missed but we will continue our investigation into the situation upon return of our colleague.
We truly value your loyalty and satisfaction as a customer, and we want to assure you that we are here to assist you in any way we can within the confines of the warranty coverage. If there are any alternative solutions or further assistance we can provide to address your concerns, please do not hesitate to contact us directly.
Once again, we apologise for any inconvenience this situation has caused and appreciate your understanding of our commitment to upholding the manufacturer's warranty processes.
We do hope to see you again in the future.
Kind Regards.
Motorvogue Northampton Cupra
Purchased a Cupra from Vince after sourcing the car online. Online query was picked up at 8.30am and Dan phoned me straight away to confirm the car was available. Brilliant service from Vince, after a number of calls we agreed on the deal with the cost to change and monthly payments within our budget. Thorough handover from Vince, great service and made the 200 mile round trip worth it! Definitely recommend Cupra Northampton.
4 mai 2024
Avis spontané
Réponse de Motorvogue
Thank you so much Michaela for your kind words. It was an absolute pleasure assisting you with your new CUPRA, and we are delighted to hear that you're pleased with your choice. Your patience and trust throughout the order process are greatly appreciated, and we are glad the team could provide the support you needed. We are thrilled that you found the handover informative, and we're always here if you ever have any questions or need further assistance. Enjoy your new car and we look forward to seeing you again in the future. Kind Regards.
Motorvogue Bury at Edmunds
I recently bought a new Fiat 500 from Motorvogue Bury St Edmunds. I dealt with Joe Brown, and everything went very smoothly. Very pleased with the car. Would recommend them. Thanks very much!
27 avril 2024
Avis spontané
Réponse de Motorvogue
Thank you Sam for a lovely review of your experience with Joe and our team at Motorvogue Bury St Edmunds. It has been a pleasure to meet you to discuss the options for your next vehicle and to assist in your queries. We are thrilled that you have enjoyed the journey from start to finish and are delighted with your new car. Please do not hesitate to contact us if we can be of any assistance and we very much look forward to seeing you again in the future. Kind Regards.
I picked my new car up today and have…
I picked my new car up today and have been dealing with james. The process, service and communication was very easy and james is very helpful and knowledgeable. I love hyundai and have the new kona. Thank you james for everything.
3 mai 2024
Avis spontané
Réponse de Motorvogue
Thank you so much Gemma for taking the time to share your wonderful experience with us at Motorvogue Hyundai Norwich. We're thrilled to hear that James provided such exceptional service during your visit to Motorvogue Norwich. It's fantastic to know that he made you feel welcomed and confident in your choice of selecting your new Hyundai. We'll be sure to pass along your kind words to James, as he'll be delighted to hear about the positive impact he had on your car-buying journey. Congratulations on your new purchase, and we can't wait for you to enjoy your new Kona. We look forward to seeing you again in the future. Kind Regards.
Purchase of our first Abarth 595
We have recently purchased an Abarth 595 and was assisted by Sales Executive Connor Jacobs at Motorvogue Norwich.
Not only delighted with the motor, we received friendly, non pushy and polite help and advice from Connor. We would thoroughly recommend Connor and Motorvogue, Norwich from the dealings we have had with them so far.
23 avril 2024
Avis spontané
Réponse de Motorvogue
Thank you so much Paul for your kind words. We're thrilled to hear that you had such a positive experience with our team. Providing excellent service is always our top priority, and it's incredibly rewarding to know that we've met your expectations. If you ever need anything else in the future, don't hesitate to reach out. We truly appreciate your recommendation and very much look forward to seeing you again. Kind Regards
Don’t go to motorvogue if you have an emergency
I’ve been with motorvogue for around 8-9 years. In the last 6/7 months however, I’ve not had the best experience with them.
Recently, my seatbelt jammed and it was unusable, in order to drive my car safely, I have to use a screwdriver to unjam the seatbelt, but then risk getting stuck in the car. This means that I would have to drive my car unsafely to get to and from work. Luckily, I can use my husbands car, but only for a short while as he goes back to work beginning of next week.
I rang motorvogue straight away at 8:30am (which was their opening time) no one answered for half an hour. At 9am someone finally answered from the sales department. I asked politely to be put through to services in which they tried but with no avail.
About two hours later I finally got through, in which I was told that it’ll cost nearly £200 for a diagnostics service (even though I could tell them what happened) and then more money for the parts, but couldn’t give me an estimate as to how much that would be. This was all mentioned, and then spoke about booking in… on the 22nd May. This happened on the 1st May.
I explained that I couldn’t wait that long as I needed my car to get around for work, livelihood etc…
Motorvogue overall aren’t the most helpful garage. Even explaining that this is quite an important part of the car, (obviously) they wouldn’t help anymore. I even asked for guidance or advice about where I could go to have this looked at URGENTLY and they said “we don’t have that information”
This was just the start of the problems with motorvogue, I also found out that they hadn’t written my latest service and MOT in my service book, Renaults salesmen are uninterested in helping you buy a car, I felt like an idiot when asking questions and was just an awful experience.
I have had good experience with motorvogue, but recently the negatives are outweighing the positives, and I really didn’t want to write this review, but my experience yesterday was shocking.
When I do drop my car off for services they are always friendly and helpful, they put me at ease knowing my car is in safe hands. I do often had to prompt them with a phone call to find out when my car is ready for pick up, but I know that the garage is busy.
1 mai 2024
Avis spontané
Réponse de Motorvogue
Dear Cara,
Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you experienced and for falling short of your expectations during your recent interaction with Motorvogue.
Your safety is of utmost importance to us, and we understand the urgency of resolving issues such as a jammed seatbelt. We're truly sorry for the delay in answering your call yesterday morning as we experienced issues with our phone system until around 10am. We acknowledge that this situation should have been handled more promptly and efficiently.
To better assist you and address your concerns, could you please provide us with the Motorvogue location this relates to and your contact information as we are unable to source this from the details in your review. If you could send this detail to us at customercare@motorvogue.co.uk this will help us ensure that we direct you to the appropriate resources and provide the assistance you need as quickly as possible.
We understand your frustration with the extended wait time for an appointment and the lack of clarity regarding the cost of the diagnostics service and parts. Rest assured, we are committed to resolving these issues and providing you with a satisfactory solution.
Once again, we apologise for any inconvenience caused and appreciate your patience and understanding. We look forward to the opportunity to regain your trust.
Kind Regards.
How do they getaway with this kind of service?
My wife took her Fiat 500 to the Bedford branch for a squeaking clutch pedal.To book the car in she had to pay £175.00 consultation fee.The car was inspected by an expert technician and he said the car needed a new clutch,master cylinder and slave cylinder and also 2 front suspension arms total cost would be £2.500 .As a main Fiat dealer you would expect them know the squeaking clutch pedal is a common fault that occurs due to the position of the slave cylinder. Needless to say we declined the repair.I then took the car to a private garage, completed the repair for £468.00 which was more involved due to corroded pipework.Previous to this we had good service from from this dealer but now there is no way I would have any dealings with them again .
1 février 2024
Avis spontané
Réponse de Motorvogue
Thank you John for brining your recent experience at Motorvogue Bedford to our attention and we are sorry to see your one star review.
We regret that our initial diagnosis fell short of your expectations and did not accurately identify the root cause of the issue with your Fiat 500's clutch pedal and we understand your disappointment. Rest assured, we will investigate the reasons for this with our team.
It's disheartening to hear that you no longer feel confident in our services after this experience, particularly considering the positive experiences you've had with us in the past. We value your feedback and take it seriously as we strive to improve our services and regain your trust. If there's anything further we can do to address your concerns or assist you in the future, please don't hesitate to reach out to us directly.
Once again, we apologise for any inconvenience caused and thank you for bringing this matter to our attention. Kind Regards.
Charging £180 per hour to diagnose a faulty part!
Motorvogue Seat Northampton has quoted a charge of £180 per hour to diagnose an inherent faulty air conditioning unit on a vehicle of just 34,000 miles. This is my local Seat branch and it's attempting to exploit myself as a Seat owner with BS & Politics with the sole purpose of making profit from a situation it as a local Seat branch should put right without a diagnosis charge. This review will not be revised until an acceptable resolution is reached.
30 avril 2024
Avis spontané
Réponse de Motorvogue
Good Afternoon, we are sorry to see your one star review and understand you are disappointed that we need to charge to diagnose your 9 year old car which was purchased elsewhere to ascertain if the repairs will qualify any goodwill from the manufacturer. Obviously it is impossible for us to advise whether it will be covered without knowing what is wrong, so to confirm the fault a diagnosis is required and this service is chargeable. If you would like us to perform the diagnostics for the fault then please contact us directly to make arrangements and we will be happy to follow the goodwill processes as dictated by SEAT. Kind Regards.
Following changes to your review and after careful consideration we want to assure you that we take every review seriously and aim to address any issues raised in a fair and transparent manner. However, it's important for us to clarify that we do not engage in any practices that could be perceived as holding us to ransom. We believe in providing excellent service to all our customers and encourage honest feedback to help us achieve this goal. As initially advised by SEAT, diagnostics do come at a charge and we therefore feel your review to be unfair and unjust having never visited us and with no history for your vehicle. We welcome you to contact SEAT once again for details of an alternative SEAT dealer who can assist with your vehicles issue as Motorvogue Northampton and Bedford are no longer in a position to do so.
Absolutely amazing customer service
Had a wonderful experience at Motorvogue Norwich where I dealt with James Phillippo, I had came into the dealership to test drive the new Hyundai Kona Electric Ultimate and right from the start James was Welcoming, friendly, confident and put my mind at ease in selecting the right car for me, James took me out to the vehicle and showed me around and showed me what the new Kona could do compared to my current Kona, I then took it out for a test drive and on arrival back at the dealership I was so impressed with the car and how well James's customer service had been thus far I put an order in for the new 2024 Kona Electric Ultimate, from beginning to end James looked after me so well his customer service was impeccable 10/10 I CANNOT WAIT to collect my car from James tomorrow 😀
19 janvier 2024
Avis spontané
Réponse de Motorvogue
Thank you so much Kerrie for taking the time to share your wonderful experience with us at Motorvogue Hyundai Norwich. We're thrilled to hear that James provided such exceptional service during your visit to Motorvogue Norwich. It's fantastic to know that he made you feel welcomed and confident in your choice of selecting your new Hyundai Kona Electric Ultimate. We'll be sure to pass along your kind words to James, as he'll be delighted to hear about the positive impact he had on your car-buying journey. Congratulations on your new purchase, and we can't wait for you to enjoy your new Kona after collection today! We look forward to seeing you shortly. Kind Regards.
Lied to by main dealer.
Six weeks ago took my car to Norwich branch for condensation in headlights. Under warranty they told me they replaced the condensation bags in the headlights.
Problem persisted took the car back last week. They informed me they didn’t do anything last time around. So they lied to me. Committed fraud in fact. Promising to put everything right this week. Time will tell. At 54 never been lied to by a main dealer before. Unbelievable poor service.
25 avril 2024
Avis spontané
Réponse de Motorvogue
We are truly sorry to hear about your experience with our service department and thank you for brining this to our attention. Rest assured, we take your feedback seriously, and we're investigating the matter internally to ensure it doesn't happen again in the future. Your trust is important to us, and I understand how disappointing it must be to encounter such issues, especially with your first Hyundai. Please know that we're committed to fixing this matter promptly and to your satisfaction. We apologise for the inconvenience, and we hope to resolve the outstanding issues with your vehicles visit tomorrow. Kind Regards.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.