Nationwide Vehicle Contracts Avis 

Extremely poor service – passed from pillar to post over a faulty vehicle

We recently took delivery of a leased Tesla and from the outset the car has had a horrible rattling noise whenever it goes over bumps. The noise now appears to be getting worse.

We reported the problem promptly through Nationwide and were told a case needed to be raised with Arval. We then waited around a week and heard absolutely nothing.

Eventually, we contacted Arval ourselves, only to be told they would need to contact Tesla and that Tesla would then contact us. Another two days have passed and we are still waiting.

This is simply not good enough. We have been supplied with a vehicle that appears to have had a fault from the time we received it, yet rather than someone taking ownership of the problem and getting it resolved quickly, we are being passed between Nationwide, Arval and Tesla.

We are also extremely concerned about what happens if Tesla needs to keep the vehicle for investigation or repair. Why should we be left without a vehicle and massively inconvenienced because of a fault that was present when the car was supplied?

For a company of Arval’s size, I expected a much better level of customer service. Someone should take responsibility, arrange the inspection urgently, confirm whether the vehicle is safe to continue driving and ensure appropriate alternative transport is provided if the car has to be taken off the road.

At the moment, it feels as though everybody is passing responsibility to somebody else while we are left with a vehicle making a worsening rattling noise.

Very disappointing experience so far. I will update this review depending on how Arval now deals with the situation.

Utterly incompetent sales guy.

Fills in the form and takes your money but then doesn't read his emails, promises to phone back or send you an email and never does.

Then you phone customer service and they just transfer you back to the same sales guy!

Then the complaints department can't even be bothered to refund £150 as an apology for the worst customer service I've ever had when leasing a vehicle.

Avoid entirely.

Smooth process without any issues. Kept updated throughout.

I really hate to leave negative reviews, I would rather not leave a review at all. However, my experience with Nationwide Vehicle Contracts, means I hope this prevents others using this business and having similar experiences.

I have tried to give an Objective review and not let my frustration and disappointment shadow my review.

Not only that but I can provide call logs and emails to back up EVERYTHING below.

If it were possible to leave zero stars, I would.
This has been a catalogue of failures from beginning to end.

At every stage, I was given information or assurances that proved worthless.

I ordered an MG S6 specifically because it was advertised as being in stock and available quickly.

It wasn't, once this initial paperwork was complete, we were given a delivery date of the last week in August.

Less than a week before this date we received AN AUTOMATED EMAIL to advise that the car would be delayed by a further three weeks.

When I checked Nationwide’s website, the MG was still being advertised as in stock.

While doing so, I noticed that an XPENG G6 was also showing as available. As this was the vehicle I had originally wanted, I contacted Nationwide and specifically asked whether it was genuinely in stock, and if I could swop.

After a week of chasing, for a car that would have generated the business an additional £200 a month, I was finally told that it was available if I accepted a particular colour.

I agreed immediately, and got my company to complete all the required finance paperwork and received approval. The salesperson then assured us that the vehicle had been secured.

Then with all the paperwork completed, we chased for a delivery date. We received an email with a screenshot of an email from a dealer saying they couldn't get the stock this year, and would the customer wait until JANUARY !

What happened to being told that this car had been secured before all the paperwork was completed? Oh and of course, despite this, it continued to be advertised as available on their website.

This was not simply an unexpected delay. I had specifically checked availability, accepted the colour Nationwide said was available, completed the finance process and been explicitly assured that the vehicle was secured. Only then was I told it could not be supplied.
With no alternative solution offered and no meaningful effort to help, I was effectively forced back into taking the MG.

I then found what appeared to be the same specification MG, on equivalent terms, advertised elsewhere for approximately £400 per month, compared with Nationwide’s price of approximately £540 per month.

Communication throughout has been appalling. Obtaining even basic information has been a constant struggle. On three separate occasions, I was specifically promised a return telephone call. Not one of those calls happened.

There has been no ownership, no urgency and no meaningful attempt to resolve the problems. I was repeatedly reassured that everything had been sorted, only to be let down again shortly afterwards.

Unfortunately, in order to use my Companies Salary Sacrifice Scheme I HAD to use Nationwide, because If I had been given another option, I would have immediately taken it!

After everything else, delivery was finally arranged for today at 2:30 pm and they turned up over an hour late - WITH NO CHARGING CABLE for an Electric Car !—an entirely fitting final act in an awful experience. (spoke to MG who confirmed the car should come with one! lets see how long it takes to get it!)

In summary, both vehicles continued to be advertised as “in stock” despite serious availability issues. It took two weeks to tell me about the original delay. I changed vehicles only after Nationwide confirmed availability, completed the finance process and assured me the car was secured—then they told me it could not be supplied. Three promised telephone calls never happened, responses were a constant struggle, and even the final delivery was delayed.

Nationwide turned what should have been a straightforward and exciting experience into weeks of frustration, wasted time and repeated disappointment.

I cannot identify a single stage of this process that was handled properly. I would never use Nationwide Vehicle Contracts again and could not recommend them to anyone.

Please go elsewhere! Can I suggest Select Car Leasing!

My experience was great. Kayleigh provided me with prefect service and understood my requirements. When the time comes, I would order another car with them without hesitation

My first time using Nationwide Vehicle Contracts and it was a very good experience.
Kayleigh was most helpful throughout the process.
Will definitely be using them again in the future.

I am now on my third lease through Nationwide Vehicle Contracts. I always find them very helpful, with my point of contact Kayleigh especially so.

Second time I have used Nationwide Vehicle Contracts for our lease car and really pleased with their service. I dealt with Kayleigh Waters from start to finish, who handled everything from the finance application right through to delivery and she was great.

I’m extremely impressed with the level of service and customer care from Nationwide Vehicle contracts. From start to finish, I was kept fully informed and updated, and the whole process was seamless. They offered a fantastic range of deals and options to suit different budgets and needs, which made choosing a new vehicle easy. This is the fifth lease car I’ve had with them, which shows how satisfied I am.

First lease car with Nationwide and everything went smoothly from start to delivery. Thanks to Kayleigh Waters for guiding us through the process.

Kayleigh Waters did everything - I needed a car asap, she organised it in june when the the schedule said september.
Excellent!

I recently leased a Kia Sportage through Nationwide Vehicle Contracts and I’m extremely happy with the whole process. Everything was straightforward from start to finish — clear communication, quick turnaround, and no surprises along the way. The team kept me updated at every stage, and the car arrived exactly as expected. Overall, a smooth, stress‑free leasing experience and one I would happily recommend.

A great experience from placing the order to the vehicle being delivered. Following ordering online, Lauren Reynolds was my point of contact who explained the process and kept me updated on progress. Thanks 👍

Good service, good price, good communication from initial enquiry to final delivery of vehicle.

Lauren Reynolds was very helpful listening to my requirements and speeding up the process for me as much as possible.

Fantastic service from Nationwide Vehicle Contracts. Our company vehicle was delivered quickly, communication was excellent, and everything ran smoothly.

Massive praise to the leasing consultant who oversaw the contract, they were incredibly professional, proactive, and a pleasure to deal with. They made the whole process effortless.

Highly recommended.

Second vehicle leased through NWVC. Lauren Reynolds our representative was very helpful, knowledgeable and processed everything very quickly, especially when I had to request a replacement vehicle through not vault of the Company. Would use again.

Great service,first time I've leased a car so didn't know what to expect but our personal advisor Lauren Reynolds kept us updated though out the process.Highly recommended

I have leased three cars through Nationwide. I have also used two other agencies but I concluded that the patient and supportive help I received from Lauren Reynolds was more important to me than any marginal price difference. As an elderly person that matters. I needed to make sure the new leased vehicle arrived the day the previous one was recovered. Lauren ensured the delivery team met those concerns. I hope to renew again in 2 years.

We had recently had a bad experience with a leasing company but on contacting Lauren Reynolds at Nationwide Vehicle Contracts we experienced the opposite. Lauren was very knowledgable and efficient, nothing was any bother and happy to answer any questions we had. We had a confirmed delivery date within 2 weeks of our initial contact and she was able to arrange delivery within the very tight timescale we had. Would highly recomnend Lauren and NVC 😊