Nationwide Vehicle Contracts Avis 

VERY SIMPLE AND STRAIGHT FORWARD PROCESS WITH EXCELLENT COMMUNICATIONS THROUGHOUT. USED THIS COMPANY ON A NUMBER OF OCCASIONS WITH NO REAL ISSUES AT ALL. DEFINATLEY RECOMMEND

Update: based in the response they have given. This all I am getting and they don't contact you have to chase them.

In regards to my complaint, there own complaints procedure states they contact me with 48hours in writing who is dealing with my complaint and reference, nothing has been received.

The issues with dealer, the dealer has shrugged there shoulders of the issue. They delivered a car that doesn't have the spec it should have and it is my responsibility and time to take it to my local dealer to sort it out. As mentioned no ownership has been taken to sort the problems out. Miss selling and poor communication.

From start to finish and ongoing I have experienced continuous issues with Nationwide vehicle contracts.

Lack of communication during the leasing process and ordering the vehicle, rude staff and wrong vehicle ordered to which they blamed me.

Car was finally delivered after I had chase to find out what was going on, only to be delivered with damage and not the spec including out of date software.

Having made a complaint about the service, they failed in their own complaints procedure. No communication, no response back acknowledging the complaint or advising who is handling the complaint. 18 days and no response to the complaint.

The issues with the car keeping being told it is the dealership handling it, only to be told I have to sort out the issues with spec and software with a local dealership. Again more of my own time taken up trying to deal with the repeated issues.

This company don't take ownership for problems and try to resolve them, there is zero customer service and it seems to be everyone else's fault rather than theirs. I took the lease out through Nationwide and I don't have any relationship with the dealer.

I have to repeated chase this company to get answers, once they take your money and get their commission (for doing nothing) you are brushed aside.

I would recommend to anyone not deal this company.

As a lease car ‘virgin’ I was apprehensive about the process of leasing a car. The team were very understanding and guided me through the various step. Overall a good experience

The website is clear, easy to navigate and informative. When I found a deal which I liked the staff could not have been more helpful from start to finish. I have no hesitation in recommending this company

Great service and communication from start to finish. Friendly and helpful staff, especially Kayleigh!

From beginning to end the process was painless. Kayleigh Waters was so helpful. I've not leased a car before so I asked many questions. Kayleigh answered them all quickly.

Easy to order customer service very helpful

I've just renewed my car with Nationwide Vehicle Contracts for the 2nd time, they are very competitive in their price and range of vehicles. Professional and so helpful to make the process as smooth as possible. Kayleigh in particular has been very helpful and responded in good time to my questions.

From the very first phone call enquiry to delivery of the final delivery of my lease car Nationwide Vehicle Contracts were very helpful. In particular Kayleigh Waters who was my main point of contact, kept me up to date throughout the whole process and was always happy to assist with any questions I had. Would not hesitate to use this company again.

First time I have used Nationwide Vehicle Contracts and was bit apprehensive but Kayleigh Waters was extremely helpful and made the whole process very easy to navigate. Amazing service, am very happy and have recommended to friends.

I am exceptionally disappointed with Nationwide Vehicle Contracts regarding my recent lease. While brokers are quick to take your money and arrange a deal, their true value is shown when things go wrong—and in this case, the lack of oversight is appalling.

​My vehicle suffered an officially diagnosed, safety-critical high-voltage battery inverter fault. The funder they placed me with, Arval, completely abandoned their regulatory duties, refusing alternative mobility or safe flatbed recovery, forcing me to pay out-of-pocket to tow the vehicle myself. Worse still, Arval attempted to obstruct my access to the Financial Ombudsman by stating on the phone they would refuse a deadlock letter unless I closed my complaint.

​When you choose a broker, you trust them to partner with reputable, compliant financial institutions. Nationwide Vehicle Contracts placed me with a funder that actively disregards consumer safety and fair compliance practices. I have been left out of pocket, stranded for weeks, and forced to escalate this to the Financial Ombudsman Service, Trading Standards, and the DVSA. I would heavily caution anyone using this broker; if your car develops a major fault, you will be left entirely on your own.

Great service from Kayleigh Waters helping me with my new car, very helpful and quick to give me updates on my vehicle

Great experience again ordering our car though nationwide. This is our 4th. Kayleigh Waters Done a great job from start to finish with great communication. Highly recommend

Highly recommend NVC! Everything went so smoothly from start to finish! No pressure at any point in the process to spend more money than I’d planned which is not always the case!! Kayleigh was amazing and guided me through it all. Pointing out extras and insurance options but again no pressure. The delivery was seamless too!

Good communication. Kept up to date with progress at all times. A. West competitive price.
Car was exactly as described and delivered on the scheduled date. An excellent handover process too.

The company is great to deal with. They are so efficient and friendly. Fantastic service after being let down by another company.
Delivery was quick and seamless.

I have used Nationwide Vehicle Contracts for well over a decade and had numerous vehicles for my wife and I. The company is professional, very helpful and very competitive in both price and vehicle choice. Delivery and collection of vehicles is smooth and easy and over all they offer great value for money. I highly recommend them to anyone looking for a great leasing option.

Long story short. Ordered a used model Tesla model Y. When delivered lots of scuffs and scratches more than photos. On further inspection and driving with the steering so far off it was clear it had been in a nasty accident and repaired on the cheap. After several calls and emails and my first payment taken out even though told finance was cancelled, two weeks later and £120 in insurance costs for it to sit on my drive, they finally collected it! I ordered a brand new lease vehicle with them and had been told I’d have a call from the sales manager during all the mess up with the previous vehicle and surprise, new ones turned up cloudy rear light been driven 140 miles to deliver and is filthy so I’ll pay to sort that aswell shall I? Shocking service would not recommend as they don’t care when they have your money had to go through the bank to sort my own refund!

It is hard to know where to start.

I took a lease for a used car; initially everything went smoothly.
I had to chase things every step of the way, but delivery was confirmed for 26th May.

The car didn't arrive.

After ME repeatedly chasing them, it transpired the car had been in a crash on the way here.

I realise this is not down to Nationwide Vehicle Contracts, however the service since then has been appalling.

I have chased progress daily. Not once - & I mean never - has any of the team proactively contacted me.

The same (lack of) proactivity has seeming been applied to a solution.
I have just received a call offering delivery of a vehicle on 18th June.

NVC were aware of a UK holiday I needed a car for from 12th June,
They were aware I was experiencing daily challenges due to no vehicle.

Their response has been sluggish and apathetic at best; inept at worst.

I really wish I hadn't bothered.

Had another great experience with Nationwide, Lauren who was my sales advisor was spot on again and whilst things didn’t go as smoothly as either of us would have liked everything was dealt with in a professional and courteous manner. I’d like to mention firstly Lauren and secondly Claire as both were most helpful and Lauren especially extremely patient.