Nationwide Vehicle Contracts Avis 

Just received my new car ordered through nationwide vehicle contracts, all dealt with smoothly by Lauren who was very helpful and kept me updated regularly of its progress would definitely recommend

A potentially stressful process made easy by the helpful and supportive Lauren Reynolds.

I had a couple of calls back and forward with Lauren to arrange lease of my new car all went very well and the vehicle was delivered as arranged. This is my second lease with this company and I can only say that in my experience the service has been excellent and I have no complaints.

I have used Nationwide for a number of years now, and always find them excellent in all respects. Lauren Reynolds was extremely helpful and professional in sorting out my latest new car.

From my initial enquiry, questions, quotes, updates to delivery were five standard. Not my first time using nationwide but I’d 100% recommend them, my Dad went with them a week after me and has the same experience. Great service from my leasing consultant Lauren R. ⭐️⭐️⭐️⭐️⭐️

I can't fault the process, it ran smoothly from start to finish and my initial contact Lauren Reynolds was excellent with her efficiency. My car was dealt with very swiftly and delivery was within a 2 week period. I have nothing negative I can say.

Going into a car lease with Nationwide, I had a lot of questions, doubts, and even second-guessed myself once or twice.

Lauren Reynolds, who handled my case, was BRILLIANT. No question was too daft, and it all flowed smoothly and without issue. She was absolutely class.

I took delivery of new vehicle in poor and unacceptable condition. There was visible algae, along with adhesive residue on the tailgate, windows, and roof where stickers had clearly been removed.

I contacted Nationwide immediately and was advised to have the vehicle valeted up to a maximum cost of £30. I declined this suggestion, as I was informed the condition would require a specialist clean, not a basic valet, and I should not be expected to resolve issues that existed at the point of delivery.

In addition, the vehicle was delivered with an active safety recall. Nationwide did not treat this seriously and stated it was acceptable, arranging for the vehicle to be collected 13 days later to address the recall. I made it clear that, due to both safety concerns and the overall condition, I did not wish to retain the vehicle.

I have since paid £70 to have the vehicles adhesive marks removed.

Despite this, Nationwide were extremely unhelpful and resistant, showing little regard for customer safety or service standards.

This experience has been thoroughly disappointing, and I will never use Nationwide again.

We ordered a car through this company with a three-month lead time, timed specifically around our current vehicle going back. After waiting the full three months, we were then told the specification was incorrect and it would be another three months to reorder the car correctly.

This leaves us without a vehicle for three months, which is extremely difficult with a small child. What’s most frustrating is the lack of ownership — the issue has been blamed on their supplier, with the company stating they’ve “done nothing wrong”, which doesn’t help us at all given the situation we’re now in.

I also spoke to Dave, the Senior Complaints Handler, who was unhelpful and showed little compassion or understanding of the impact this has on our family and our reliance on having a car.

A very disappointing experience overall, and hard to believe a company would handle a situation this way.

Having never leased a vehicle before I was a little apprehensive however my mind was put at ease when I first spoke to Kayleigh Waters. She was friendly and informative. The process was quick and easy. I would highly recommend Nationwide Vehicle Contracts.

My first time leasing a car, and as you can imagine, I was somewhat anxious. But from start to finish, everything ran smoothly, with the assistance of Kayleigh Waters, both at the end of an email trail or via a phone conversation. I am now driving a wonderful, bright yellow Peugeot 208! Thank you, Nationwide.

This is my second lease car with Nationwide. The lease process went smoothly and Kayleigh Waters my account manager was knowledgeable and very efficient.

From start to finish my experience for the 2nd time now has been brilliant. Everything was quick and easy and the process ran smoothly. Kayleigh who was my sales advisory was extremely helpful and efficient who responded to my queries very quickly which made the experience even better and avoided any delays. Kayleigh thank you for your support and hope we can catch up again when my first car is up for renewal in 2027 👍🏼

Thanks nationwide vehicle contracts. A special thankyou to Kayleigh Waters. From the first email right up to the delivery of my new vehicle, the service was first class. If I had a question Kayleigh would respond very quickly and sort any issues out that I had. I would highly recommend this company to lease a car.

Really disappointed with this company. Have used Nationwide previously and had a really smooth experience, which is why I went with them again. I have literally been "farmed out" to a lease company AND maintenance who are both absolutely useless. The car was late, extremely dirty, had no petrol in it. Ive had to raise multiple concerns with the maintenance company also due to lying about repair appointments. The lease company is completely incapable of handling extensions & the maintenance company are shoddy, unprofessional & unreliable. When I have complained to Nationwide TWICE they informed me that I didn't put this information on any form(there's no option to add this information)it was discussed over the phone & literally do not care about the stress & upset it causes when dealing with cowboy companies. Basically NATIONWIDE DO NOT CARE which company they team you up with as long as they get their commission. Double check who they're palming you off to. I will NEVER use Nationwide again. They have lost my trust & my custom & I will warn anyone even thinking of using this company to think again.

I recently received a lease car through National Vehicle Contracts, and despite the vehicle arriving nearly a month late (lease company issue, nothing to do with NVC) my contact Dave was really helpful and kept me updated all the way along, and also ensured I had a hire car approved from the lease company to cover the delayed delivery period. Dave made what would have been a very frustrating experience actually quite smooth and helped resolve the issue positively as soon as possible.

This is my first lease car, nationwide made the experience very easy for me. Lauren Reynolds handled my car journey and she was first class. Would recommend nationwide car leasing to anyone.

It is so easy to find a car that suits your needs and order it. I was looked after by everyone I messaged by email or phoned. I like the choices of maintenance packages and other products to make running and maintaining a car easier

Lauren Reynolds assisted us with our vehicle contract and was very informative and helpful throughout the process. Lauren was very responsive and answered email queries and questions speedily. Lauren was a great support in order to complete the documents within a short time frame.

My leasing consultant name was Lauren Reynolds. She kept me appraised of progress regularly. I called twice to speak to her. She was available and answered my queries. I am delighted with the service i received and with the overall process.