Excellent choice of products, Easy to order, quick delivery, packaged well superb customer service I ordered the Neals Yard / Morris’s &Co hand soap and hand lotion and it exceeded all my expectatio... Voir plus
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Alaged 86 I am not adroit at ordering on line. Your Covent Garden shop was more than helpful in guiding me to correct telephone number. VANESSA was patient, courteous and very helpful in taking my ord... Voir plus
L'entreprise a répondu
The NY name is tried and trusted already👏🏽I gifted myself the Advent calendar 😬The variety is good especially, as it is tough job to curate to suit everyone's taste and choices. This is one opportu... Voir plus
L'entreprise a répondu
Your great array of products that met the criteria we were looking for was impressive. In particular we were very impressed by the knowledgeable professionalism and kindness of your staff. Th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent
Coordonnées de contact
Royaume-Uni
- www.nealsyardremedies.com
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Les gens ont aussi consulté
All worked well.
9 octobre 2026
Réponse de Neal's Yard Remedies
Thank you for your positive feedback. We are so glad to hear you are pleased with your overall purchase.
With best wishes,
NYR
Wonderful staff member in the Norwich…
Wonderful staff member in the Norwich store, helpful, friendly and knowledgeable. Managed to buy my favourite, although sadly to be discontinued, product from Neals Yard.
10 octobre 2026
Réponse de Neal's Yard Remedies
We are so pleased to hear that you had such a lovely experience with our Norwich team in store. It is wonderful that you were able to secure your favourite item, though we understand it can be disappointing when a cherished product is being discontinued. Thank you so much for taking the time to share your kind feedback with us.
With best wishes,
NYR
Disappointing replacement
I was disappointed when the Sensitive cleansing milk was discontinued. It suited my skin perfectly. I bought the sensitive micellar cleanser as a replacement and oh what a mistake! It hasn’t removed my make up properly and my skin is the worst for it. This has been the only Neals Yard product I’ve ever had an issue with.
10 octobre 2026
Réponse de Neal's Yard Remedies
We are very sorry to hear about your experience with the replacement cleanser and the disappointment caused by the discontinuation of your favourite cleansing milk.
It is disheartening to learn that this new product did not meet your expectations Your feedback is incredibly valuable, and we will share your comments with our product development team as they continuously work to improve our formulations.
If you would like help and support with alternative options, please feel free to visit one of our stores or reach out to our Customer Care Team on customercare@nealsyardremedies.com who will be happy to help you further
With Best Wishes
NYR
Great products as always!
Products were delivered on time and are, as usual, great quality.
9 octobre 2026
Réponse de Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear that your order arrived right on schedule and that you are consistently happy with the high standard of our items.
With best wishes,
NYR
Honest skincare
Honest, clean skincare, amazing smells and visible results. Only problem is I can't wait until December to start opening the Advent Calendar
7 octobre 2026
Réponse de Neal's Yard Remedies
We are so delighted to hear that you are seeing such wonderful results from our skincare and enjoying the fantastic scents. We completely understand the temptation of wanting to open the Advent Calendar early, and we share your excitement for December! Thank you for your wonderful feedback.
With best wishes,
NYR
Brilliant products and company
Brilliant products and company, always well packaged, great customer service and the products are lovely and so nice to use!
15 septembre 2026
Réponse de Neal's Yard Remedies
We are so pleased to hear that you love using our products and had such a positive experience with our customer service. It is wonderful to know that you appreciate the care we put into packaging your orders. Thank you so much for sharing your lovely feedback!
With best wishes,
NYR
Most pleasant & helpful staff.
The staff were most pleasant & extremely helpful. They pulled together as a team to help me out & gave me plenty of info regarding the remedies I purchased. I am v pleased indeed. Thank you all.
9 octobre 2026
Réponse de Neal's Yard Remedies
We are so pleased to hear that our Islington team assisted you so thoroughly. It is wonderful that you found the information provided for your remedies helpful and that you are so delighted with your overall experience. Thank you for sharing your kind feedback.
With best wishes,
NYR
Very helpful staff
9 octobre 2026
Réponse de Neal's Yard Remedies
We are delighted to hear you had a wonderful experience with the team at our Cambridge store. We hope to welcome you back very soon!
With best wishes,
NYR
Réponse de Neal's Yard Remedies
Thank you for sharing your positive delivery experience! We are so pleased to hear that your order arrived promptly.
With best wishes,
NYR
Réponse de Neal's Yard Remedies
We are happy to hear that our team provided balanced support. Thank you for sharing your positive experience with our Manchester Arndale store team.
With best wishes,
NYR
Réponse de Neal's Yard Remedies
Thank you for sharing your positive feedback! We are so pleased to hear that you received such friendly and attentive service from our team member during your visit to our Cambridge store.
With best wishes,
NYR
Fantastic products and average service-…
Fantastic products and average service- the ladies don’t know how to sell
27 août 2026
The staff at Manchester Arndalr were…
The staff at Manchester Arndalr were exceptional. Went over and above being helpful.
9 octobre 2026
Réponse de Neal's Yard Remedies
We are so delighted to hear about your fantastic experience. We truly appreciate your kind feedback regarding our team's dedicated service during your visit and hope to welcome you back again soon.
With best wishes,
NYR
It was the word Petrichor that first…
It was the word Petrichor that first drew me to this amazing scent. I am a Park Bathing walk guide and one of the most amazing smells is walking in the woods after it has rained. I’m besotted by it already 💙
9 octobre 2026
Réponse de Neal's Yard Remedies
It is wonderful to hear how much you are enjoying our new Petrichor fragrance. Knowing that it captures the refreshing essence of nature after a rainfall for your walks makes your feedback truly meaningful to us. Thank you so much for sharing your delight!
Wit best wishes,
NYR
Réponse de Neal's Yard Remedies
Thank you for your kind review. We truly appreciate you taking the time to share your positive experience.
With best wishes,
NYR
The staff person was very helpful
8 octobre 2026
Réponse de Neal's Yard Remedies
We truly appreciate your kind feedback and are delighted to hear that our Glasgow store team member provided such assistance during your visit.
With best wishes,
NYR
Missing gift message
I purchases directly from Neals Yard rather than a department store as it was a gift and I wanted a gift message with the delivery but it was sent without the one I had entered
8 octobre 2026
Réponse de Neal's Yard Remedies
Thank you for taking the time to share your feedback.
I am sorry to hear that your gift was delivered without the personal message you had requested. We understand how important these details are when sending a present directly to a loved one, and we sincerely apologize for this disappointment. Your experience has been shared with our team to ensure we improve our packaging process moving forward.
With Best Wishes
NYR
Réponse de Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear that you love your items and that your order arrived safely packaged and right on schedule.
With best wishes,
NYR
Réponse de Neal's Yard Remedies
Thank you so much for your kind feedback! We are absolutely delighted to hear that you love our clean, ethical range and that our commitment to high quality resonates so strongly with you.
With best wishes,
NYR
Réponse de Neal's Yard Remedies
We truly appreciate your kind review and are so delighted to hear that you are happy with our team's support. Thank you for taking the time to share your positive experience with us!
With best wishes,
NYR
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