Lovely genuine company with good perks and good service but the product ‘Petrichor Eau de Parfum’ is nowhere near as evocative as the former ‘Frankincense Pure Essence’. The new perfume is much more... Voir plus
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Lisez les avis des autres
Excellent choice of products, Easy to order, quick delivery, packaged well superb customer service I ordered the Neals Yard / Morris’s &Co hand soap and hand lotion and it exceeded all my expectatio... Voir plus
The NY name is tried and trusted already👏🏽I gifted myself the Advent calendar 😬The variety is good especially, as it is tough job to curate to suit everyone's taste and choices. This is one opportu... Voir plus
L'entreprise a répondu
Your great array of products that met the criteria we were looking for was impressive. In particular we were very impressed by the knowledgeable professionalism and kindness of your staff. Th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent
Coordonnées de contact
Royaume-Uni
- www.nealsyardremedies.com
4,7
Excellent
3 k avis
Demande des avis aux clients
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Classy packing and amazing value for money 💰
The NY name is tried and trusted already👏🏽I gifted myself the Advent calendar 😬The variety is good especially, as it is tough job to curate to suit everyone's taste and choices. This is one opportunity for trying things which we normally wouldn't buy or try. Ceramic diffuser is probably the only item which I didn't like. Not of much use to me 🥺 However 💕 love the soft and cushy eye mask pillow 😍 I am so in love with it😍 just because of that one product, I've fallen in love with the entire NY Brand yet again😂🤣
7 octobre 2026
Réponse de Neal's Yard Remedies
We are glad you enjoyed your experience with our advent calendar and that treating yourself brought so much joy. It is wonderful to know that the broad selection of items gave you a great opportunity to explore new products you might not normally select.
Thank you for sharing your thoughtful feedback with us, as hearing about what resonates with our customers helps us continue creating balanced and delightful sets.
With best wishes,
NYR
Helpful customer services…
I had to contact customer services because when I was trying to purchase products from the website, I found that I had ended up with two baskets for two different groups of products. There was a discount if you spent over a certain amount. So apart from the convenience, I wanted to amalgamate all my purchases into one basket. I had had about three attempts at trying to do this. After these abortive attempts, I decided to come off the website and leave it. Later I received a supportive email assuring me that the products I wanted were still there. The person in customer service was very helpful and sorted it out for me. They were also able to arrange for it to be delivered by a carrier other than Evri, which is the default one.
7 octobre 2026
Réponse de Neal's Yard Remedies
We appreciate you taking the time to share your experience with us. We are happy to hear that our customer support team was able to assist you effectively. We are also glad we could accommodate your request for an alternative delivery service to ensure your package arrives according to your preferences. Thank you for your positive feedback, and we look forward to serving you again in the future.
With best wishes,
NYR
Very quick delivery
Very quick delivery, lovely packaging.
I ordered three sample fragrance to try and I intend on buying one of them.
Great service. Thank-you
7 octobre 2026
Réponse de Neal's Yard Remedies
Thank you for sharing your feedback. We are delighted to hear that your order arrived so quickly. It is wonderful to know that trying the sample fragrances was a helpful experience for you, and we hope you thoroughly enjoy whichever full-sized scent you choose next.
With best wishes,
NYR
Always quality products
Always quality products. The advent calendar looks beautiful and looking forward to a month of surprises.
7 octobre 2026
Réponse de Neal's Yard Remedies
We are so pleased to hear that you consistently enjoy the high quality of our products. It is fantastic to know you love the look of the advent calendar, and we hope you have a fantastic time discovering all of the daily treats inside throughout the month. Thank you for taking the time to share your delightful feedback!
With best wishes,
NYR
All delivered as informed-very helpful…
All delivered as informed-very helpful staff when contacted for any queries
7 octobre 2026
Réponse de Neal's Yard Remedies
We are so pleased to hear that your order arrived as expected and that our team provided such helpful support when you reached out. Thank you for taking the time to share your wonderful feedback with us!
With best wishes,
NYR
I have ordered the advent calendar
I have ordered the advent calendar, therefore not used products yet. Box is lovely and was well packaged for delivery.
7 octobre 2026
Réponse de Neal's Yard Remedies
We appreciate your positive feedback and are glad you loved the packaging. We hope you enjoy using all the items inside when the time comes.
With best wishes,
NYR
Items were not delivered
Sadly I didn’t receive my items after waiting over two weeks due to an issue with the courier, so I can’t comment on the products themselves. Thank you however for the quick response to my concern and efficient process of my refund. Was really disappointed not to receive my order, I may or may not consider trying again in the future.
10 septembre 2026
Réponse de Neal's Yard Remedies
Thank you for sharing your feedback with us.
We are glad we could resolve the refund quickly, but we are very sorry that your package never arrived due to the delivery issue. It is disappointing when an order does not reach you after such a long wait. We are currently working closely with our delivery partners to improve our shipping reliability so this does not happen again. We hope you might consider giving us another chance in the future.
With Best Wishes
NYR
Réponse de Neal's Yard Remedies
We are delighted to hear that you enjoyed our wonderful product variety and were pleased with the prompt delivery and careful packaging. Your kind feedback means a lot to us!
With best wishes,
NYR
Réponse de Neal's Yard Remedies
We are happy to hear that your order arrived promptly and was safely packaged. Thank you so much for taking the time to share your wonderful feedback with us!
With best wishes,
NYR
Great to able to buy a great product…
Great to able to buy a great product and it’s made in the UK
6 octobre 2026
Réponse de Neal's Yard Remedies
We are delighted to hear that you love the quality of our products and appreciate that they are locally manufactured. Thank you so much for taking the time to share your fantastic five-star feedback with us!
With best wishes,
NYR
Réponse de Neal's Yard Remedies
We are glad you enjoyed your experience with our fast delivery and secure packaging. Thank you for your feedback!
With best wishes,
NYR
I'm a big fan of Neal's Yard products…
I'm a big fan of Neal's Yard products and strongly recommend their products for texture and ingredient quality, smell, and ethical practices. The mothers balm in particular is excellent though from current and previous use, it would be much better if kept in Borosilicate glass not plastic
6 mai 2026
Réponse de Neal's Yard Remedies
Thank you so much for your wonderful five-star review and for your continued loyalty to our brand. We are thrilled to hear how much you appreciate the quality, fragrance, and ethical standards of our range, as well as Mother's Balm.
We also really appreciate your thoughtful suggestion regarding our packaging materials. Customer feedback is incredibly valuable to us, and we will certainly pass your thoughts about container materials along to our design and packaging team for future consideration.
With best wishes,
NYR
Réponse de Neal's Yard Remedies
We are glad you enjoyed your experience with our Peacemarsh team and quality products. Thank you so much for sharing your positive feedback with us!
With best wishes,
NYR
Réponse de Neal's Yard Remedies
Thank you so much for your wonderful feedback. We are truly delighted to hear that you love our responsibly sourced items and had such a positive experience with our helpful team. Your kind words mean a great deal to us.
With best wishes,
NYR
Lovely staff at Cambridge store
We visited Cambridge store and was greeted by 2 wonderful, friendly and knowledgable ladies. Made me happily make a purchase
3 octobre 2026
Réponse de Neal's Yard Remedies
We are so delighted to hear about your visit to our Cambridge store. It is wonderful to know that our team was so welcoming and helpful, and that their knowledge made your shopping experience such a happy one. Thank you for taking the time to share your lovely feedback with us.
With best wishes,
NYR
I have not received my purchase.
I have not received my purchase.
When I discovered Evri was to deliver my heart sank. If I had known you used Evri I would not have ordered with you.
I live in a block with 45 flats Evri are known to gain access via one flat and dump all the parcels in the hallway.
I was not notified of any delivery. The tracking is nonsense.
6 octobre 2026
Réponse de Neal's Yard Remedies
Thank you for taking the time to leave your review
We are very sorry to read of your disappointment with our chosen courier for standard deliveries and will feedback your comments to the relevant teams.
It does appear that your parcel has now arrived but our Customer Care Team will reach out to you directly to ensure that you now have your order.
With Best Wishes NYR
Réponse de Neal's Yard Remedies
We are delighted to hear that you had a positive delivery experience! Thank you for sharing.
With best wishes,
NYR
Small sizes and nice product
6 octobre 2026
Réponse de Neal's Yard Remedies
Thank you for your positive feedback!
With best wishes,
NYR
Brilliant purchasing experience
The products are amazing and the stuff is very patient and professional
25 septembre 2026
Réponse de Neal's Yard Remedies
We are so pleased to hear that you love our range and that our Westfield Stratford team provided such patient and professional support during your visit. Thank you so much for taking the time to share your wonderful feedback with us!
With best wishes,
NYR
Beautiful products
Beautiful products, arrived quickly, packaging was good and lovely sample added
6 octobre 2026
Réponse de Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear that you love your items, were happy with the fast delivery and good packaging, and enjoyed the little complimentary sample.
With best wishes,
NYR
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