Norton Way Group - Chiswick MG Avis 

Great dealership.
This is the second time I've used them. The dealership are friendly and helpful. Servicing is good too.

Excellent service when purchasing my new car from start to finish

I bought the car without seeing it in person. The service I had from Alex was wonderful. She rang with information & did an in-depth walk around video of the car for me to see. I can’t fault the customer service she gave me. I’m very happy with my car.

I recently bought an MG4. James enthusiasm for the car was a big selling point. Throughout, questions were answered promptly and with knowledge. He worked hard to get my business and that was appreciated.

I recently purchased a second-hand ZS EV from MG, and the experience was fantastic from start to finish. Alex was incredibly helpful and attentive throughout the entire process. She guided us seamlessly, ensuring we understood everything and was always available to assist with any queries we had. Her professionalism and friendly approach made the whole experience stress-free and enjoyable.

Now, almost a month in, and I couldn't be happier with my purchase—the car has been great, and I’m really pleased with it. Highly recommend MG and Alex for anyone looking for a reliable and smooth car-buying experience!

The team at this location are all very welcoming, friendly and smiles all around. James Reece who dealt with our inquiry is an incredible member of the team who went above and beyond to fulfil a very high standard deliverance of great customer service and an incredible experience. He is a credit to Norton Way Group/MG and the Motability team. It was truly the smoothest process to experience and I would highly recommend the company and their service. 10/10. Many Thanks for making the process so positive.

very good service all round thanks

Very helpful and so far all good with the vehicle

Review of Chiswick MG Dealership and Norton Way Group

I had an extremely disappointing experience at the Chiswick MG dealership. After making an appointment and spending two hours test driving a vehicle and discussing financing options, I was ready to proceed with the purchase and put down a deposit. However, the sales manager, Elliot McDonald, refused to accept my deposit without providing a valid reason. This left me feeling unfairly treated and discriminated against.

The refusal to accept my deposit not only wasted my time and energy but also resulted in an additional financial burden. I had to spend an extra £500 to acquire the same vehicle from another dealership. The staff at Chiswick MG, apart from the sales manager, were pleasant, but the overall experience was extremely hurtful and felt like an abuse of power.

What further disgusts me is the response from the Norton Way Group, which owns Chiswick MG. Instead of addressing my concerns and taking responsibility, they supported the actions of their sales manager, Elliot McDonald. This indicates a lack of accountability and a disregard for customer satisfaction. It is appalling that they consider it acceptable for their staff to waste customers' time and money, and to treat them in such an undermining manner.

Avoid this dealership and the Norton Way Group if you want to avoid being discriminated against and having your business refused. Their attitude and ethical policies are highly questionable.

RESPONSE TO REPLY:
Thank you for your reply. However, I find your response to be a complete fabrication of the truth. Your refusal to accept my deposit was discriminatory and without valid reason. This reply only reinforces how unethical and discriminatory your staff, particularly Elliot McDonald, were towards me. Your use of "Consumer Duty" and "Treating Customers Fairly" principles is ironic, given the appalling customer service and lack of fairness I experienced

James Reece was amazing from start to finish. I walked into the showroom not knowing what I wanted, he was so professional helpful and attentive.
I left still undecided and returned weeks later having made a decision to purchase a MG ZS there was no pressure from James he was patient and very helpful.

My salesperson, Alex, was great and spent a lot of time finding the right car for me for a deadline I had when supply was not optimum. Her efforts paid off and I'm very happy with my purchase. She spent as much time as I needed with her, answering questions and going on test drives. For my circumstances, the benefits that come with purchasing an MG from the dealership made complete sense for me. I didn't want to pay for just a car, I wanted the services that come with it from MG as I think it will be beneficial in the long run.

very unhappy with MG chiswick, they take my car fservice morning , and told my they bringing back afternoon , when i call them they said dont know when will be ready and they keep my car there for 2 days we buy ticket to trajekt folkestone vos traveling to eu , so we lost our ticket becouse they keep laying now is 18:00 and office is close so they have car for 3 days without letting me know 😡

Just phoned up the service department. The bloke on the other end of the phone had no customer service skills. Dull as dishwater. He ended up saying we have no room for a system update on your car and just put the phone down on me, no thank you, no goodbyes nothing. Rude!

Already a loyal customer having defected from WLMG after an awful experience with Eastcote/Ruislip WLMG. I want to call out Ibrahim and Stacey at Norton Way / Chiswick MG, as always sorting out the issues with great comms. There was a mix-up with booking team comms where I thought the car was available to pick up a day before it actually was, but they handled the situation well and I left feeling valued as always. They're always happy to lend a hand even when they're absolutely stacked - please keep this up and don't lose this. Thank you!

I purchased an MG zs ev. Khaliq made my experience there great, easy and was knowledgeable when I asked about information about the car. The staff at Chiswick are friendly and helpful

The process of buying my new MG 3 Hybrid + with Chiswick MG on carwow was very straightforward. They answered all my questions and the car was delivered to my home. Everything perfect.

I purchased a car from Nortonway Chiswick, London, in June 2023, and my experience has been incredibly disappointing. After just one week of owning the vehicle, I noticed two distinct noises coming from the car. I promptly reported the issues both via email and in person.

Despite my repeated efforts—including multiple emails, calls, and visits to the showroom (3-4 times)—I received no response for nearly four months. Finally, in late November 2023, I was asked to bring the vehicle in. They addressed the issues but also performed a service I did not authorize, and I was charged £100. I had no choice but to pay in order to retrieve my car.

Unfortunately, after getting the car back, the same issues reappeared, and I also noticed that the rest pedal was broken. I immediately reported this, but once again received no follow-up for months. I was repeatedly told they were awaiting parts from MG.

The same cycle happened again in March 2024, when I brought the car back, and it was returned a couple of days later—still with the same issues, including the broken rest pedal.

Most recently, I was asked to bring the vehicle in on 19th September 2024, and it was returned to me on 23rd September 2024 with assurances that the problems had been fixed. However, the issues remain unresolved. No paperwork was provided to show what repairs had been done, and no staff member even accompanied me on a test drive to verify the noises I had reported.

The lack of communication and support from the staff has been appalling. They consistently delay calls and fail to respond, even after six months. Overall, the after-sales service has been terrible, and I cannot recommend Nortonway Chiswick based on my experience.

After deciding not to go ahead with the purchase i was pressured on the phone by a sales person and have still not received my 100 pound deposit back.

Should inform customer more about the vehicle eg.white colour very difficult to maintain,ev car looses charge slowly during winter months, satellite navigation doesn't work ect.....

No courtesy calls after sales.

Alexandra-Lavinia has been very helpful and responsive with great product knowledge.

This is not the first time my friends, relatives, and I have bought a car from Norton Way Group. However, I always recommend asking for Alexandra because of her advice and excellent service.

I highly recommend seeking out Alexandra and her manager Elliot at the Chiswick MG showroom.

From the moment we stepped into the showroom, they greeted us with a smile and offered us a drink, taking the time to sit down and understand our needs in order to find the best car for us.

Alexandra is the most responsive and helpful car sales executive I have met so far. She kept us updated on the status of the car we purchased before delivery.

5-star car buying experience with Alexandra.

If Norton Way Group sees this comment, please leave me an email address so I can contact you about another experience I had at Chiswick Honda which I would like to provide feedback on.