Hi - Office Furniture Direct , what an easy company to deal with, brilliant !! Just required a T card system re: student exams and the order process was so easy. Let’s hope the delivery will be... Voir plus
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Customer services is 2nd to none, so refreshing. Not Office Direct fault, the delivery man delivered to the wrong address. Annoying but it can happen. I told Office Direct I had not receive... Voir plus
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I want to update my review as i left a negative review for office furniture direct recently, as i'd sent them an email as my safe wouldn't work, but got no response. This has since changed as emails... Voir plus
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Missing bits for my chair awful customer service. I called to say that 2 screws were missing and straight away was told we don't give compensation didn't ask name product or what was missing. I tried... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Office Furniture Direct supplies high quality office furniture, office desks & office chairs online with free delivery and installation service.
Coordonnées de contact
Royaume-Uni
- www.office-furniture-direct.co.uk
4,5
Excellent
94 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Missing bits for my chair awful…
Missing bits for my chair awful customer service. I called to say that 2 screws were missing and straight away was told we don't give compensation didn't ask name product or what was missing. I tried to explain I had been to Screwfix to buy what I needed and again told we don't give compensation. I never asked for compensation but considering I wasn't asked my name or what I bought awful service never buying from these again
17 novembre 2025
Avis spontané
Réponse de Office Furniture Direct
Thank you for your review.
I am very sorry that part of the fixings kits was missing. We would have sent a new fixings pack to you via DPD which would have been delivered the very next day.
I understand that you called to let us know that you had already been to Screwfix to buy extra screws for a quick fix and that this was not necessary.
Our customer service team would not have mentioned compensation, but would have certainly looked into this if asked.
I understand that you were very frustrated by this situation and our customer services would have liked to apologise for the lack of appropriate fittings and tried to assist in any way they could have.
Packaging issue
Package arrived in a terrible state. Wanted to return it but they wouldnt take it back because the original packaging was damaged.
11 juillet 2025
Avis spontané
Réponse de Office Furniture Direct
Thank you for your reviews.
I can see on your order that you had ordered the wrong item, and we have credited this back to you upon receipt. I am very sorry that it took longer than expected.
Computer says no - response to faulty chairs despite obvious weld failure.
We purchased 8 chairs for our meeting room from this company. Two of them had broken welds, and six of the plastic backs popped off and wouldn't stay in place. The welds broke quite early in the life of the chairs. Our team is made up of engineers, so we just put a bolt through the metalwork. It was only after the backs all popped that I decided to ask for warranty claim. They have refused warranty on the two broken chairs because we have "modified" them.
The welds have missed on of the bits of metal and are have not joined 2 parts of the chair together! Stupid computer says no response.
I have pointed this out twice by email!
22 juin 2025
Avis spontané
Réponse de Office Furniture Direct
Thank you for taking the time to share your feedback. I’m sorry to hear how disappointed you are.
You purchased the chairs last year. Unfortunately, several of them were modified by your staff after arrival. Any changes that alter a product’s original design or function generally void its warranty—especially when those modifications are directly linked to the issue at hand.
Because these chairs were altered, the manufacturer cannot offer a refund or upgrade on those specific items.
For the remaining chairs that were not altered, we were happy to collect them and arrange full refunds. Those were collected and processed promptly for you.
If a product arrives faulty, it’s important to report this immediately so we can assist as soon as possible. We’re always willing to help with returns, repairs, or replacements when the fault is within warranty.
Whilst I understand your frustration, please know this policy isn’t an automatic “no”—it’s a necessary part of ensuring fairness and compliance with warranty guidelines. Once a product is modified, liability shifts, and at that point, we can no longer hold the manufacturer accountable for any problems that arise because of those modifications.
Easy site to use and recommended from a…
Easy site to use and recommended from a family member who say prompt delivery on orders
16 juin 2025
Avis spontané
Réponse de Office Furniture Direct
Fantastic to hear, thank you very much for your wonderful 5 star review.
Perfect
Lovely chairs, very fast delivery, good email contact. Very pleased. Thanks!
29 mai 2025
Avis spontané
Réponse de Office Furniture Direct
Fantastic, thank you for taking the time to leave such great feedback.
Brilliant and very helpful
Brilliant, I made a mistake on my order and was able to phone and talk to a very helpful person and they suggested options and now I am sorted, very pleased and grateful
22 mai 2025
Avis spontané
Réponse de Office Furniture Direct
We really appreciate you taking the time to leave fantastic feedback.
very easy and our last chair…
very easy and our last chair (identical) is great
30 avril 2025
Avis spontané
Réponse de Office Furniture Direct
Thank you for the really great 5 star review.
Réponse de Office Furniture Direct
Brilliant to hear, thank you for the 5 star review.
Great Company -easy to deal with
Great Company -easy to deal with - prompt service
8 avril 2025
Avis spontané
Réponse de Office Furniture Direct
Thank you very much for your fantastic comments and 5 star review.
Claire Bartlett has been exceptionally…
Claire Bartlett has been exceptionally helpful and has gone over and above to help me
Thank you Claire you have made me want to use and recommend your company again
1 avril 2025
Avis spontané
Réponse de Office Furniture Direct
Thank you so much for your really wonderful review.
Customer services is 2nd to none
Customer services is 2nd to none, so refreshing.
Not Office Direct fault, the delivery man delivered to the wrong address. Annoying but it can happen.
I told Office Direct I had not received the item, I just hoped they believed me. They were fantastic and did everything they could, they found the parcel and all sorted. Without fuss and very apologetic.
Even though this happened I would definitely use them again.
27 mars 2025
Avis spontané
Réponse de Office Furniture Direct
Thank you for your really lovely words and 5 star review, we greatly appreciate you taking the time to leave such fantastic feedback.
Easy to find article and make choices
26 mars 2025
Avis spontané
Réponse de Office Furniture Direct
Great to hear, thank you for your review.
Easy and fast procedure.
21 mars 2025
Avis spontané
Réponse de Office Furniture Direct
Brilliant, thank you very much for your 5 star review.
Extremely helpful
Original order was delayed and received an email by return. Rang and was put straight through to the sender of the email. Was able to arrange an alternative which actually is much better!! Thank you for being so helpful. Will be using you again.
12 mars 2025
Avis spontané
Réponse de Office Furniture Direct
Thank you very much for your positive review.
Great choice and very easy to Quick and easymove…
Great choice and very easy to move around the web site. All very quick and easy
10 mars 2025
Avis spontané
Réponse de Office Furniture Direct
Thanks for the great feedback, we appreciate it.
Réponse de Office Furniture Direct
Thank you very much for your really fantastic feedback.
Réponse de Office Furniture Direct
Thank you very much for taking the time to leave a 5 star review.
Satisfied Customer
Whilst there were problems with my original order, the lady I dealt with has been more than helpful and the amended order is now in the process of being sorted.Would definitely use this company again.
25 février 2025
Avis spontané
Réponse de Office Furniture Direct
Thank you very much for your positive feedback.
they do not honor warranty when a chair…
they do not honor warranty when a chair breaks due to bad design!!!!
20 février 2025
Avis spontané
Réponse de Office Furniture Direct
Thank you for your feedback.
I can see that the arms of the chair had pulled away from the backrest after 3 months of use. After contacting the manufacturer, we sent out replacement arm covers and a new back rest, but also explained that the arm rests are not meant to absorb heavy weight and after speaking to you it was clear that excessive force would have been applied to the arm rests for this type of damage to happen and this is not covered under any warranty.
I hope that the chair is now working well for you, and that the damage does not reoccur.
Great Service/Great Product
Ordered a desk for my home office setup. The whole process was seemless end to end and the desk itself excellent. Perhaps the build instructions could be just a little clearer in a larger font but thats a minor point!
17 février 2025
Avis spontané
Réponse de Office Furniture Direct
Thank you for taking the time to leave really great feedback, we appreciate your comments.
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