Hi - Office Furniture Direct , what an easy company to deal with, brilliant !! Just required a T card system re: student exams and the order process was so easy. Let’s hope the delivery will be... Voir plus
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Lisez les avis des autres
Customer services is 2nd to none, so refreshing. Not Office Direct fault, the delivery man delivered to the wrong address. Annoying but it can happen. I told Office Direct I had not receive... Voir plus
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I want to update my review as i left a negative review for office furniture direct recently, as i'd sent them an email as my safe wouldn't work, but got no response. This has since changed as emails... Voir plus
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Missing bits for my chair awful customer service. I called to say that 2 screws were missing and straight away was told we don't give compensation didn't ask name product or what was missing. I tried... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Office Furniture Direct supplies high quality office furniture, office desks & office chairs online with free delivery and installation service.
Coordonnées de contact
Royaume-Uni
- www.office-furniture-direct.co.uk
4,5
Excellent
94 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Extremely good value office chair
Extremely good value office chair, can't fault the quality & build, this is now the 4th one we have purchased.
13 février 2025
Avis spontané
Réponse de Office Furniture Direct
Brilliant to hear, thank you for your valued feedback.
Great service
24 janvier 2025
Avis spontané
Réponse de Office Furniture Direct
Thank you very much for your 5 star review.
Easy to order online.
17 janvier 2025
Avis spontané
Réponse de Office Furniture Direct
Great to hear, thank you for the 5 star review.
Clear and comprehensive description of…
Clear and comprehensive description of product. User friendly website and buying process.
30 décembre 2024
Avis spontané
Réponse de Office Furniture Direct
Thank you so much for your really great review, it is very much appreciated.
Perfect to use. Great choice.
Extremely 'me' friendly website!
Easy to use. Extremely clear.
Great prices. Wide choice.
19 décembre 2024
Avis spontané
Réponse de Office Furniture Direct
Fantastic to hear such positive feedback, thank you very much for the 5 star review.
Excellent customer support
Jordan has been super responsive and super helpful with my office furniture order! Would highly recommend!
6 novembre 2024
Avis spontané
Réponse de Office Furniture Direct
Thank you for the fantastic review and recommendation.
very helpful help line
very helpful help line, got me sorted in an instant.
6 novembre 2024
Avis spontané
Réponse de Office Furniture Direct
Thank you for taking the time to leave great feedback.
From the start the gas cylinder didn’t…
From the start the gas cylinder didn’t work, rung and replaced without any quibbles. Well done. Chair now working well.
27 septembre 2024
Avis spontané
Réponse de Office Furniture Direct
Thank you for taking the time to leave a great review, it is very much appreciated.
Office desks
Quick and easy to order on line. Just hope the delivery is as efficient.
23 septembre 2024
Avis spontané
Réponse de Office Furniture Direct
Thank you very much for taking the time to leave great feedback.
Good value and spec so hoping its as…
Good value and spec so hoping its as good as it says. Will let you know.
13 août 2024
Avis spontané
Réponse de Office Furniture Direct
Thank you very much for your feedback, it is greatly appreciated.
Réponse de Office Furniture Direct
Thank you for the really great feedback.
Réponse de Office Furniture Direct
Brilliant to hear, thank you.
Very straightforward.
13 juillet 2024
Avis spontané
Réponse de Office Furniture Direct
Thank you very much for your really fantastic review, it is greatly appreciated.
Avoid at all costs
Avoid at all costs, delivered office desk with missing parts, and other parts damaged!! Absolute disgrace of a company. Charged back with our bank and reported to the FCA.
13 avril 2024
Avis spontané
Réponse de Office Furniture Direct
Thank you for taking the time to leave feedback. I can see from your order that the desk was collected and credited very quickly so a charge back was not actioned.
I completely understand your frustration and apologise again for the inconvenience.
Avoid
I have ordered an item that was advertised as available within a week. The company has delayed the delivery 3 times saying the item is on backorder. When they told me that delivery would not happen until the middle of January I have cancelled my order. They offered alternatives , however the specification of the alternatives offered were not even similar to the item originally ordered. Very bad customer service, not helpful at all.
18 décembre 2023
Avis spontané
Réponse de Office Furniture Direct
Thank you for taking the time to give feedback.
If a product is out of stock directly from the manufacturer, there could be many reasons for this, which are often beyond our control - and if it isn't available for several weeks, we are very happy to find an alternative with a similar specification; which I understand isnt always going to work for everyone.
If you would send us your order number or name then I can look into this for you.
Appalling customer service
I ordered Nautilus Troon Leather Executive chair fully assembled. Chair arrived without the arms attached. I was then sent the bolts to attach them but found that the reason for the arms not being attached was because they had tried to attach them incorrectly and the bolts were stuck inside them. I was told a fully assembled replacement chair would be delivered. First instruction was that I should dispose of the first chair! Second instruction was that I should return it in the box the second one was due to arrive in. That made sense although manhandling chairs into a box nearly as big as I am is not easy. Second chair arrived on a pallet which is so heavy I can’t move it. Chair was wrapped in plastic. No box! This chair was in two halves. Impossible for me to connect it. I am now waiting to learn “my options” and have not been given any date when I can expect to hear from them despite following this up on several occasions. I know have 2 incomplete chairs cluttering up my work area plus a huge pallet cluttering up my garden. They have my money and I have completely useless chairs.
10 mai 2023
Avis spontané
Réponse de Office Furniture Direct
Thank you for taking the time to leave feedback.
I understand your frustration, as both chairs arrived not fully built and whilst we have refunded the money for this, we are truly very sorry for this inconvenience. I can see that we have credited you an additional credit for compensation as this is not our standard level of service we offer and hope that your chair is now built and that you were able to dispose of your pallet too.
Nautilus deliver their chairs and tables directly from their own warehouse, and unfortunately on this occasion we were let down meaning that we let you down also - for which, I am very sorry.
Terrible customer service
Ordered an item in the wrong colour. I noticed upon opening the box. Contacted them immediately to request a return. They requested £30+ return fee for an item that cost only £69. I requested to return the item myself. Since then I have been completely ignored
23 mai 2023
Avis spontané
Réponse de Office Furniture Direct
Thank you for your review. I can see that through the online chat on 23rd May you requested the return of the cable management system and we emailed you return information early on 24th May whereby you acknowledged with a reply thanking us for our help.
The £30 plus VAT collection fee is a standard cost for collections as most of the products are larger and this is not a free service.
I am very sorry that you felt ignored by not receiving the email sooner, however we had to contact the manufacturer to obtain a returns number for you.
Please let us know if we can be of further assistance.
Consumer rights ignored!
I ordered an under desk power plug. It came and didn’t work. The reply I got:
Please can you check the fuses and swap them out to see if this fixes the problem, once trialed if this does not work please let me know.
Please note if it comes to it and we arrange a collection and we been advised the issue doesn't lie with the fuses and it does on inspection, it will be chargeable to have the power modules re-delivered.
So they delivered a product that does not work. I am expected to resolve the issue and I’m not they are going to charge me to send one that actually works,
16 janvier 2023
Avis spontané
Réponse de Office Furniture Direct
Thank you for your feedback.
I apologise if our response came across in the wrong way. Our customer service team only wanted to ensure that if after it had been plugged in the fuse hadn't blown and that it was checked. The reason for this is that a 'used' product (it had been taken out of the packaging and plugged in) is subject to certain charges and if after testing there was no fault to be found charges would be incurred by the manufacturer. We wanted to avoid this and ensure that we provide the best service possible.
Réponse de Office Furniture Direct
Thank you very much for taking the time to leave feedback.
Order Saturday delivered by Thursday
I ordered an office chair on Saturday,
The delivery said dispatch around 5 days for standard delivery,
After reading some reviews I was a little worried and so today (Thursday) I called to check my order was in processing and get an estimate of timings. When I called I spoke to a really friendly helpful lady (Rhianna) she confirmed that hopefully based on timescales for the warehouse I should be on track to get my delivery early next week and she was going to check my order personally and come back to me. As soon as I hung up I got a DPD delivery message and my chair was delivered today, and an email from Rhianna to say she had looked and my chair was out for delivery within 5 minutes of my call, its just as the pictures, seems great quality and was so easy to assemble it literally took me 15 minutes from start to finish. I nearly didn't order because a couple of bad reviews but I'm so glad I did. I would highly recommend, great chair and great friendly customer service :)
11 août 2022
Avis spontané
Réponse de Office Furniture Direct
Thank you very much for your really fantastic review of our service, we appreciate your really great feedback.
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