Good delivery via DPD but OM does not provide an invoice. You have to waste time asking for it. You can't even go into your account and click a link to get it. Very annoying. And very slow, annoying w... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easy ordering process, brilliant communication from Laura, checked item had arrived and followed up with the invoice I requested. Top product too for the £. Laura was brilliant, thank you so much!
Excellent service from Laura. Delivery arrived on time, desk was exactly as expected. One small part was missing but sent out the day I rang and then Laura communicated with me until it arrived. Canno... Voir plus
L'entreprise a répondu
I dealt mostly with Mia but briefly her colleague Laura too. They both provided exemplary customer service, but Mia was especially helpful. I ended up having to return the desk I bought which she... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Office Monster provides full range office supplies to all public, business and educational sectors nationwide. With stock of over 26,000 products we are a market leader in providing a fantastic service to our customers. You will find everyday office supplies, Ink & toner, facilities management, furniture, technology and media on our web store www.officemonster.co.uk On average Office Monster is saving our customers 15% against their existing supplier due to our scarily cheap prices for everyday brands. Should you need any assistance or if your a business user looking to open a 30 day credit account with us please call 0800 3213651 and one of the team will be happy to assist you. Come visit us now
Office Monster -Your Office Partner
Écrit par l'entreprise
- A Service Led, Online Office Supplier
- A company that has service as its priority.
Coordonnées de contact
36 Commercial Street, LS26 0AW, Rothwell, Etats-Unis
- 0800 3213651
- support@officemonster.co.uk
- www.officemonster.co.uk
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 53 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Decent office furniture & experience
Very pleased with the quality of the furniture and good value for money
Excellent communication and customer service provided by Laura throughout
Would highly recommend
16 avril 2026
Avis spontané
Réponse de Office Monster
Hi,
Thank you so much for your kind words and recommendation!
We’re delighted to hear about your positive experience with Laura!
We look forward to assisting you again in the future.
Kind regards
Office Monster
I ordered Swarfega HeaA Monster who looks after their customers
I ordered Swarfega Heavy Duty Hand Cleaner from Office Monster. Product descriptions was clear and informative and I was very pleased with the price with postage.
The courier was DPD, a very reliable one in my experience. So, when there was no sign of my delivery (next working day shipping) I got in contact and was blown away by the customer service provided. Not only did they explain why there was a delay - no one was in to receive it - they got back to notify me what day and time my delivery slot would be on the day it was happening. They also emailed to let me know it had been delivered and to ask it the item was intact and everything was ok.
The product was placed in a plastic bag incase of breakage and leakage which was then put in a cardboard box with packing paper and 'CAUTION tape to seal.
I'm impressed and will definitely be ordering from here again.
16 avril 2026
Avis spontané
Réponse de Office Monster
Hi,
Thank you for such a thoughtful review! It was an absolute pleasure supporting you throughout the process.
We’re glad to hear that we were able to make everything smooth and ensure you were kept well-informed every step of the way!
We truly appreciate your support and look forward to helping you again in the future!
Kind regards
Office Monster
New Desk
I changed the size of the desk I ordered, it was quickly changed in the system and the desk sent out the same day for delivery the following day. Very impressed with how it has been handled and even the follow up with tracking information and making sure I received the goods ok.
16 avril 2026
Avis spontané
Réponse de Office Monster
Hi Kirsty,
Thank you for your lovely feedback!
We're really glad we could quickly update your order and get your desk to you without delay. It's great to hear you were happy with the communication and follow-up too, enjoy your new desk!
Kind Regards,
Office Monster
Réponse de Office Monster
Hi Mrs Parker,
Thank you for taking the time to leave us your feedback, we are so pleased to hear you are happy with the item received!
Kind Regards,
Office Monster
Absolutely terrible
Absolutely terrible. Such a bad experience
Would rather chop a tree down and build my own furniture than use Office Monster again.
14 avril 2026
Avis spontané
Fantastic vendor, easy to work with and with great customer service
Mia has been fantastic throughout! From the first email to the last, going extra mile all the time!
She made the process easier and ensured always everything was going to plan with their supplier, while keeping us updated.
On the day, the installers were fantastic and the project was completed successfully and with high standards. Thank you all!
10 avril 2026
Avis spontané
Réponse de Office Monster
Hi Miriana,
Thank you so much for your kind words! It was an absolute pleasure supporting you throughout the process. We’re really glad to hear that Mia was able to make everything smooth and keep you well-informed every step of the way, that’s exactly the experience we aim to provide.
We’ll also be sure to pass your lovely feedback on to our installation team; they’ll be delighted to know their hard work and high standards made a positive impression.
Thank you again for choosing us, it truly means a lot!
Kind Regards,
Office Monster
Our order was delayed a couple of…
Our order was delayed a couple of times, however Laura kept me up to date with regular emails regarding delivery of our order. Once delivered, the chairs were built and they look great.
31 mars 2026
Avis spontané
Réponse de Office Monster
Hi Mark ,
Thank you for your kind review!
We really appreciate your patience while your order experienced delays, and we’re glad Laura was able to keep you well informed throughout the process.
It’s great to hear that your chairs arrived safely, were assembled smoothly, and look fantastic in your space. We hope you enjoy them for a long time to come!
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Office Monster
Really easy transaction
Really easy transaction with Office Monster. Laura in customer support was extremely helpful with queries and delivery information, making the whole process completely stress‑free.
1 avril 2026
Avis spontané
Réponse de Office Monster
Hi Charlie ,
Thank you for such a thoughtful review!
We're so pleased to hear that your transaction with Office Monster was smooth and stress-free. It's great to know Laura was able to assist you with your queries and delivery information—she’ll be thrilled to hear your kind words.
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
Office Monster
Really quick turn around and Laura was…
Really quick turn around and Laura was really helpful and friendly
1 avril 2026
Avis spontané
Réponse de Office Monster
Hi Oliver ,
Thank you for your lovely feedback!
We're delighted to hear you were pleased with the quick turnaround. Laura will be especially happy to know her helpful and friendly service made a positive impression.
We really appreciate your support and hope to assist you again soon!
Kind regards,
Office Monster
Very easy to use site,always have what…
Very easy to use site,always have what I need at great prices.
31 mars 2026
Réponse de Office Monster
Hi Adrienne,
Thank you so much for your kind words!
We're really glad to hear you find the site easy to use and that you’re happy with both our selection and prices. It means a lot to us that we can consistently provide what you need.
We look forward to serving you again soon!
Kind regards,
Office Monster
Great Customer Service from Laura
I would not hesitate to recommend Office Monster. Laura went above and beyond to try to assist and her genuine care and customer service really stood out – I would rate her communication 10 out of 10 and I would certainly have no hesitation in recommending.
13 mars 2026
Avis spontané
Réponse de Office Monster
Hi,
Thank you so much for your kind words and recommendation. We’re delighted to hear about your positive experience with Laura :)
Your feedback means a great deal to us and we’ll be sure to pass on your lovely comments to her. We really appreciate your support and look forward to assisting you again in the future!
Kind Regards,
Office Monster
Laura has been very helpful and nice…
Laura has been very helpful and nice throughout the entire transaction. Many thanks!
26 mars 2026
Avis spontané
Réponse de Office Monster
Hi Maria,
Thank you for your lovely feedback!
We’re delighted to hear that Laura was so helpful and pleasant throughout your experience, she’ll be really pleased to hear your kind words. We’ll be sure to pass this on to her.
Thanks again for taking the time to share your experience!
Kind Regards,
Office Monster
nice desks but issues
Very nice selection of desk, easy to order, delivery company contacted and arranges all good. delivered timely and no damage. But.... one of the corner legs had the holes drilled in the wrong place, it was drilled unside down. so none of the holes lined up. I had to drill the holes myself, luck i got a bench drill. and when reported they didnt see that bothered, other than we will report to our supplier. No offer of a partial refund or anything.
24 mars 2026
Avis spontané
Réponse de Office Monster
Hi Adam,
Thank you for your feedback, we’re really pleased to hear you were happy with the desk selection, ordering process and delivery experience.
We’re very sorry to learn about the issue with the corner leg being incorrectly drilled, this is certainly not the level of service we expect for any of our customers.
We have since contacted you via email regarding this matter and we’re glad we were able to agree on a partial refund to reflect the inconvenience caused.
Thank you again for your patience and for taking the time to share your experience, it helps us improve both our products and service.
Kind Regards,
Office Monster
Can't fault the customer service
phoned up about part of my delivery that had damage on it when it arrived. Spoke to Laura who was very professional and apologetic and dealt with the issue promptly, sorting out an exchange unit amazingly quickly. I can only praise the customer service I received in this situation. Thanks.
25 mars 2026
Avis spontané
Réponse de Office Monster
Hi Peter,
Thank you for your kind feedback, we’re really pleased to hear that your issue was handled quickly and smoothly.
We’re sorry that part of your delivery arrived damaged, but it’s great to know that Laura was able to assist you in a professional and efficient manner. We’ll be sure to pass on your praise to her.
We’re glad the replacement was arranged so promptly and that you were happy with the service you received. Thank you again for taking the time to share your experience, it’s very much appreciated :)
Kind Regards,
Office Monster
could not place my order with office…
could not place my order with office monkey this site was easy to use and would recommend
23 mars 2026
Réponse de Office Monster
Hi Stephen,
Thank you for your feedback!
We're sorry to hear you had trouble placing your order elsewhere, but we're really pleased to know you found our site easy to use. It’s great to hear everything went smoothly for you with us and we truly appreciate your recommendation.
We look forward to assisting you again in the future!
Kind Regards,
Office Monster
Missing Chair but Quick and Efficient Customer Service
We ordered a lot of chairs for the office and unfortunately, only 4 out of the 5 arrived. However, when I emailed Office Monster, I received a reply from Laura in less than 24 hours and not only that, but I was met with an amazing initiative to have the 5th chair located and delivered.
Laura didn't ask many questions but immediately, I was advised on the plan of action they are taking to have this delivered asap.
The chair was then delivered 3 days following my email to advise on it being missing!
Amazing customer service and will definitely recommend this company to people.
19 mars 2026
Avis spontané
Réponse de Office Monster
Hi Sabrina,
Thank you so much for your thoughtful feedback! We’re really sorry to hear that one of your chairs was initially missing but we’re delighted that Laura was able to step in quickly and get everything resolved for you.
It’s great to hear that her proactive approach and clear communication made the process smooth and stress-free and that the missing chair reached you so promptly. Laura will be thrilled to know her efforts made such a positive impact.
We truly appreciate your recommendation and your support, it means a lot to us:)
If there’s anything else we can help with, please don’t hesitate to get in touch!
Kind Regards,
Office Monster
Excellent speedy response and immediate…
Excellent speedy response and immediate solution
Laura was so helpful and efficient, well done !
18 mars 2026
Avis spontané
Réponse de Office Monster
Hi Laraine,
Thank you so much for your kind feedback! We're delighted to hear that you were pleased with the speedy response and quick resolution. Laura will be especially happy to know her helpful and efficient service made such a positive impression.
We truly appreciate you taking the time to share your experience!
Kind Regards,
Office Monster
Had difficulty ordering
Had difficulty ordering. So contacted via phone. Great help and customer support. Many thanks.
6 mars 2026
Réponse de Office Monster
Hi Glynnis,
Thank you for your review.
We're sorry to hear you had some difficulty placing your order, but we're really pleased our team was able to help when you called.
It's great to hear you received helpful support and we truly appreciate you taking the time to share your experience.
Many thanks again for your kind feedback.
Kind Regards,
Office Monster
My first order was perfect but when I…
My first order was perfect but when I ordered the second time (same product!!!! Same address!!!! Same credit card!!!!!) your site gave me the run around you got a few bugs I’m hoping this one will turn up lol
5 mars 2026
Réponse de Office Monster
Hi Paul,
Thank you for your review. We’re really glad to hear your first order was perfect, although we’re sorry to hear you experienced some issues when placing your second order.
We can see that your order has now been delivered successfully. If you ever experience any problems when ordering, please don’t hesitate to reach out to our support team and we’ll be more than happy to help.
Thank you again for your feedback, it really helps us improve our service.
Kind Regards,
Office Monster
Loving OM
Loving OM. Office supplies are super cost effective, ordering is simple and delivery quick. Completely satisified.
26 février 2026
Réponse de Office Monster
Hi Toni,
Thank you for the great review!
We're delighted to hear you're loving Office Monster and that you find our prices competitive, ordering simple and delivery quick. It's fantastic to know you're completely satisfied with your experience.
We really appreciate your support and look forward to helping with your office supplies again soon.
Kind Regards,
Office Monster
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.