Good delivery via DPD but OM does not provide an invoice. You have to waste time asking for it. You can't even go into your account and click a link to get it. Very annoying. And very slow, annoying w... Voir plus
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Lisez les avis des autres
Easy ordering process, brilliant communication from Laura, checked item had arrived and followed up with the invoice I requested. Top product too for the £. Laura was brilliant, thank you so much!
Excellent service from Laura. Delivery arrived on time, desk was exactly as expected. One small part was missing but sent out the day I rang and then Laura communicated with me until it arrived. Canno... Voir plus
L'entreprise a répondu
I dealt mostly with Mia but briefly her colleague Laura too. They both provided exemplary customer service, but Mia was especially helpful. I ended up having to return the desk I bought which she... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Office Monster provides full range office supplies to all public, business and educational sectors nationwide. With stock of over 26,000 products we are a market leader in providing a fantastic service to our customers. You will find everyday office supplies, Ink & toner, facilities management, furniture, technology and media on our web store www.officemonster.co.uk On average Office Monster is saving our customers 15% against their existing supplier due to our scarily cheap prices for everyday brands. Should you need any assistance or if your a business user looking to open a 30 day credit account with us please call 0800 3213651 and one of the team will be happy to assist you. Come visit us now
Office Monster -Your Office Partner
Écrit par l'entreprise
- A Service Led, Online Office Supplier
- A company that has service as its priority.
Coordonnées de contact
36 Commercial Street, LS26 0AW, Rothwell, Etats-Unis
- 0800 3213651
- support@officemonster.co.uk
- www.officemonster.co.uk
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 53 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Excellent customer service
I'm really pleased with the items we purchased (desk, drawers etc). They're sturdy and look great. The only reason I've 'dropped' a star is because we did encounter problems with the delivery (not arriving the day it was due, then wrong parts being delivered the next day and another delivery having to be scheduled). However, I have to say it's one of the best customer service teams I've dealt with. Very proactive in getting problems resolved and good communication. I'd certainly use them again.
8 mai 2026
Avis spontané
Réponse de Office Monster
Hi Deborah,
Thank you for your honest feedback. We’re so happy to hear you’re pleased with the quality of your furniture and that our customer service team was able to support you throughout the delivery issues. We sincerely apologise again for the inconvenience caused and really appreciate your understanding. We look forward to helping you again in the future!
Kind Regards,
Office Monster
Réponse de Office Monster
Hi Lisa!
Thank you for your feedback!
We’re delighted to hear you are happy with our prices and that your order arrived on time.
We look forward to helping you again soon!
Kind regards
Office Monster
Excellent customer service from Laura…
Excellent customer service from Laura Boydon - she was polite and dealt with my issue quickly and efficiently, even following up once delivery had been made.
Highly recommend!
14 mai 2026
Avis spontané
Réponse de Office Monster
Hi Abi,
Thank you so much for your lovely feedback!
We’re delighted to hear that Laura provided such great support throughout your order process.
We’ll be sure to pass your kind comments on to Laura!
We hope to helping again in the future!
Kind regards
Office Monster
Grear Customer Service!
I only needed a spare part for a previous purchase but I was looked after just as well. Danielle is customer support kept me up to dat along the way and was really helpful.
13 mai 2026
Réponse de Office Monster
Hi James,
Thank you for taking the time to leave your review.
We’re so pleased to hear Danielle kept you updated and provided helpful support throughout. It’s great to know you felt well looked after.
Kind Regards,
Office Monster
Excellent professionalism from Laura, customer service rep.
Laura was very attentive, checked in regularly and made sure that any difficulties were sorted - I really appreciated her professionalism
13 mai 2026
Avis spontané
Réponse de Office Monster
Hi Liz,
Thank you for taking the time to leave such lovely feedback.
We’re delighted to hear that Laura’s support and professionalism made a positive difference to your experience. Providing attentive service is something we really value and we’ll make sure your comments are shared with her.
Thank you again for your support!
Kind Regards,
Office Monster
Missing part - handled very well
The courier had not delivered part of the desk i had ordered. But after a couple emails with laura, she sorted it quickly and professionally. I receieved the missing panel just a few days later.
Very happy with the product and service
11 mai 2026
Avis spontané
Réponse de Office Monster
HIiMatthew,
Thank you so much for your lovely review. We’re very sorry for the missing part initially, but we’re delighted Laura was able to get this resolved quickly for you.
It’s great to hear you’re happy with both the product and the service received. We really appreciate your feedback!
Kind Regards,
Office Monster
Laura Boyden has been great!
Laura Boyden has been great!
The continued communication throughout the order and delivery service has been fantastic, some of our items were not in stock and Laura has provided continued updates and support all the way through. Will always use office monster for our future office requirements
8 mai 2026
Avis spontané
Réponse de Office Monster
Hi Craig,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Laura provided such great support throughout your order process. We’ll be sure to pass your kind comments on to Laura :)
We truly appreciate your loyalty and look forward to helping with your future office requirements!
Kind Regards,
Office Monster
Setting up a small home office
Setting up a small home office.Monster had the furniture that's really helped to get it done. Great prices,all items arrived in good time and in excellent condition. Top Job.
28 janvier 2026
Réponse de Office Monster
Hi,
Thank you for the lovely review! We’re so pleased to hear our furniture helped you set up your home office.
It’s great to know you were happy with the prices, delivery and condition of your items. We really appreciate your support and hope you enjoy your new workspace!
Kind Regards,
Office Monster
Amazing .
Amazing .
Customer service was impressive.Order and delivery was on time
6 mai 2026
Avis spontané
Réponse de Office Monster
Hi Clare,
Thank you so much for your kind feedback!
We’re delighted to hear that you were impressed with our customer service and that your order arrived on time. We truly appreciate your support and look forward to serving you again soon!
Kind Regards,
Office Monster
Excellent customer service
Excellent service. We made an error when ordering but Laura sorted it out.
29 avril 2026
Avis spontané
Réponse de Office Monster
Hi,
Thank you for the wonderful review! We’re so happy to hear Laura was able to help!
We look forward to your next order with us :)
Kind regards
Office Monster
Good customer service
Had one or two issues but Laura Boydon is a very effective and helpful customer service provider. Thank you!
29 avril 2026
Avis spontané
Réponse de Office Monster
Hi Cydney,
Thank you for taking the time to leave us your feedback! We’ll be sure to pass your kind words onto Laura!
We really appreciate your support and look forward to assisting you again in the future!
Kind regards
Office Monster
Good prices & plenty of stock items to…
Good prices & plenty of stock items to choose exactly what you need.
28 avril 2026
Réponse de Office Monster
Hi Dave,
Thank you for your great feedback! We're really pleased to hear you found our pricing competitive and appreciated the wide range of stock available to choose from.
We aim to make it easy to find exactly what you need, so it’s fantastic to know we hit the mark. We look forward to helping you again in the future!
Kind Regards,
Office Monster
Mia couldn't have been more helpful
Mia couldn't have been more helpful. She kept me informed at each stage. The chairs arrived a week earlier than we anticipated, which definitely pleased!! Great quality chairs and service. Will definitely use again.
21 avril 2026
Avis spontané
Réponse de Office Monster
Hi Tracey,
Thank you so much for your wonderful feedback! We're delighted to hear that Mia kept you well informed throughout and that your chairs arrived even sooner than expected!
It’s great to know you’re happy with both the quality of the chairs and the service you received. We’ll be sure to pass your kind words on to Mia.
We look forward to working with you again in the future!
Kind Regards,
Office Monster
Ordered a desk for installation
Ordered a desk for installation. 7 working days (As stated) later, desk was installed. Thanks Mia and office Monster.
27 avril 2026
Avis spontané
Réponse de Office Monster
Hi Paul,
Thank you for your kind review! We're so glad to hear everything went smoothly and that your desk was installed within the expected timeframe. Mia will be especially pleased to hear your feedback :)
We really appreciate you choosing Office Monster and we hope you enjoy your new workspace!
Kind Regards,
Office Monster
Really extremely professional
Really extremely professional, great communication and very supportive. Laura was excellent 👏. Products were delivered quickly and in perfect condition. X
24 avril 2026
Avis spontané
Réponse de Office Monster
Hi Sally,
Thank you so much for your kind feedback!
We’re delighted to hear that you had such a positive experience with us. It’s great to know that communication and support met your expectations and that your order arrived quickly and in perfect condition.
We’ll be sure to pass your lovely comments on to Laura—she’ll be thrilled to hear them!
Thank you again for your support, it really means a lot to us.
Kind Regards,
Office Monster
Poor web and live chat information
Before I placed my order I asked on the live chat on stock and delivery date both live chat and web page said I would get it the next day. Chased it up today and now told 3-5 working days. Not very happy. Pointless
22 avril 2026
Avis spontané
Réponse de Office Monster
Hi Paul,
Thank you for your feedback and we’re very sorry for the frustration this has caused.
We sincerely apologise that the information provided via our live chat and website did not match the delivery timeframe you were later given. This is not the level of service we aim to provide. We have raised this with our website team to investigate and rectify as a priority.
In the meantime, our support team is working hard to expedite your order and get it to you as quickly as possible. We completely understand how disappointing this situation is and truly appreciate your patience while we resolve it.
Thank you for bringing this to our attention.
Kind Regards,
Office Monster
Laura has been great and made our order…
Laura has been great and made our order very easy and was there to help when needed, she went above and beyond for us.
20 avril 2026
Avis spontané
Réponse de Office Monster
Hi Rachel,
Thank you for your lovely feedback!
Laura will be especially happy to know her helpful and efficient service made such a positive impression!
If there’s anything else we can help with, please don’t hesitate to get in touch!
Kind regards
Office Monster
Quick and easy to arrange furniture…
Quick and easy to arrange furniture with great customer support.
13 avril 2026
Réponse de Office Monster
Hi,
Thank you for your review!
We're so pleased to hear that your transaction with Office Monster was smooth and stress-free!
We really appreciate your support and hope to assist you again soon!
Kind regards
Office Monster
Decent office furniture & experience
Very pleased with the quality of the furniture and good value for money
Excellent communication and customer service provided by Laura throughout
Would highly recommend
16 avril 2026
Avis spontané
Réponse de Office Monster
Hi,
Thank you so much for your kind words and recommendation!
We’re delighted to hear about your positive experience with Laura!
We look forward to assisting you again in the future.
Kind regards
Office Monster
I ordered Swarfega HeaA Monster who looks after their customers
I ordered Swarfega Heavy Duty Hand Cleaner from Office Monster. Product descriptions was clear and informative and I was very pleased with the price with postage.
The courier was DPD, a very reliable one in my experience. So, when there was no sign of my delivery (next working day shipping) I got in contact and was blown away by the customer service provided. Not only did they explain why there was a delay - no one was in to receive it - they got back to notify me what day and time my delivery slot would be on the day it was happening. They also emailed to let me know it had been delivered and to ask it the item was intact and everything was ok.
The product was placed in a plastic bag incase of breakage and leakage which was then put in a cardboard box with packing paper and 'CAUTION tape to seal.
I'm impressed and will definitely be ordering from here again.
16 avril 2026
Avis spontané
Réponse de Office Monster
Hi,
Thank you for such a thoughtful review! It was an absolute pleasure supporting you throughout the process.
We’re glad to hear that we were able to make everything smooth and ensure you were kept well-informed every step of the way!
We truly appreciate your support and look forward to helping you again in the future!
Kind regards
Office Monster
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