Easy ordering process, brilliant communication from Laura, checked item had arrived and followed up with the invoice I requested. Top product too for the £. Laura was brilliant, thank you so much!
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Lisez les avis des autres
Excellent service from Laura. Delivery arrived on time, desk was exactly as expected. One small part was missing but sent out the day I rang and then Laura communicated with me until it arrived. Canno... Voir plus
L'entreprise a répondu
I dealt mostly with Mia but briefly her colleague Laura too. They both provided exemplary customer service, but Mia was especially helpful. I ended up having to return the desk I bought which she... Voir plus
L'entreprise a répondu
Mia has been fantastic throughout! From the first email to the last, going extra mile all the time! She made the process easier and ensured always everything was going to plan with their supplier, w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Office Monster provides full range office supplies to all public, business and educational sectors nationwide. With stock of over 26,000 products we are a market leader in providing a fantastic service to our customers. You will find everyday office supplies, Ink & toner, facilities management, furniture, technology and media on our web store www.officemonster.co.uk On average Office Monster is saving our customers 15% against their existing supplier due to our scarily cheap prices for everyday brands. Should you need any assistance or if your a business user looking to open a 30 day credit account with us please call 0800 3213651 and one of the team will be happy to assist you. Come visit us now
Office Monster -Your Office Partner
Écrit par l'entreprise
- A Service Led, Online Office Supplier
- A company that has service as its priority.
Coordonnées de contact
36 Commercial Street, LS26 0AW, Rothwell, Etats-Unis
- 0800 3213651
- support@officemonster.co.uk
- www.officemonster.co.uk
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 58 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to order
Easy to order
The goods haven't arrived yet so can't comment on delivery or quality of the product
19 juin 2026
Réponse de Office Monster
Hi Louise ,
Thank you for your review. We’re pleased to hear that you found the ordering process easy. We hope your goods arrive with you soon and that you’ll be just as happy with the delivery and product quality once they do. If you need any help in the meantime, please don’t hesitate to get in touch.
Kind regards ,
Office Monster
Above and beyond after delivery problem.
After an initial delivery problem everything possible was done to make sure the re delivery was done. Office Monster went above and beyond making sure everything went to plan giving me updates and they checked I’d received it after delivery. Some of the best customer service I’ve received. We can only tell how good a company is when there is a problem that needs sorting out, I’d happily recommend them as a company without hesitation.
17 juin 2026
Avis spontané
Réponse de Office Monster
Hi ,
Thank you so much for your kind and thoughtful review. We’re very sorry again for the initial delivery issue, but we’re so pleased we were able to put things right and keep you updated throughout. Providing excellent customer service is incredibly important to us, so it means a lot to hear that you felt supported and well looked after. Thank you for your patience, understanding, and recommendation — we truly appreciate it and hope to be able to help you again in the future.
Kind Regards,
Office Monster
Réponse de Office Monster
Hi John ,
Thank you for your lovely feedback! We’re so pleased to hear you were happy with the fast delivery and the quality of the product. We really appreciate your support and hope to see you again soon!
Kind regards,
Office Monster
Excellent shopping with Office Monster
Excellent shopping with Office Monster. Quality products and very fast delivery service.
9 juin 2026
Avis spontané
Réponse de Office Monster
Hi Raymond,
Thank you for your feedback! We're so pleased to hear you were pleased with both the quality of our products and the speed of delivery.
We really appreciate your support and hope to assist you again in the future.
Kind Regards,
Office Monster
Simple to order
Simple to order, and didn't have to create an account,
and the item arrived the next day!
9 juin 2026
Réponse de Office Monster
Hi John,
We're pleased to hear you found the ordering process quick and straightforward and that your item arrived so promptly.
We appreciate your support and hope to serve you again soon.
Kind Regards,
Office Monster
Réponse de Office Monster
Hi Irene,
Thank you for your review, were really pleased to hear you are happy with the service provided :)
Kind Regards,
Office Monster
Réponse de Office Monster
Hi Robert,
Thank you for taking the time to leave your feedback! We do really appreciate this and can't wait for your next order with us.
Kind Regards,
Office Monster
From Start to finish Office monster has…
From Start to finish Office monster has been amazing the ordering process was easy good quality items and delivery arrived when promised.
Laura Boydon in customer services has been amazing very helpful and professional kept me up to date on my order from the point of ordering to delivery and I am sure Laura will be at the end of the phone if required.
Thanks again Office Monster and Laura.
27 mai 2026
Avis spontané
Réponse de Office Monster
Hi Sybil,
Thank you for taking the time to share your experience.
We're so pleased to hear everything went smoothly from ordering through to delivery and that you're happy with the quality of your items.
Laura will be delighted to receive your kind feedback, providing helpful and professional service is something we take great pride in.
We truly appreciate your support and can't wait for your next order with us!
Kind Regards,
Office Monster
Great Customer Service
My order, which was originally supposed to be delivered the same week, was delayed. However, I was kept well informed of the stock levels and expected delivery dates. There was a small blip with the external delivery company on the expected day, but Laura at Office Monster went over and above to resolve the issue and delivery finally went very smoothly and on time. This is the third time we have used Office Monster and will continue to do so as their customer service and product is fantastic.
27 mai 2026
Avis spontané
Réponse de Office Monster
Hi,
Thank you for your continued support and for taking the time to leave such a lovely review.
We’re sorry for the delay and delivery hiccup, but we’re delighted Laura was able to get everything resolved for you.
It’s great to hear that you’re happy with both our products and service, we look forward to helping you again in the future.
Kind Regards,
Office Monster
Extremely helpful staff and great quality
Mia from Office Monster was extremely helpful and made the buying process very simple. Furniture is great quality and delivered very quick. Would certainly use again.
21 mai 2026
Avis spontané
Réponse de Office Monster
Hi Cam,
Thank you for the great review!
We're delighted to hear you found the buying process simple and the delivery quick!
We really appreciate your support and look forward to helping with your office supplies again soon.
Kind regards
Office Monster
Great service and quick delivery.
19 mai 2026
Réponse de Office Monster
Hi Dan,
Thank you for taking the time to write a review!
We really appreciate your support and look forward to helping you again soon!
Kind regards
Office Monster
Mia Roberts provided the best customer…
Mia Roberts provided the best customer experience I've come across in a long time!
A brilliant company and really good products.
20 mai 2026
Avis spontané
Réponse de Office Monster
Hi Lynsey,
Thank you for your lovely feedback!
We’re delighted to hear that Mia was so helpful throughout your experience, she’ll be really pleased to hear your kind words. We’ll be sure to pass this on to her!
Thanks again for taking the time to share your experience!
Kind regards
Office Monster
Excellent customer service
Mia, was fantastic in working with us to help get our order completed in time to meet our deadlines. Thank you once again.
18 mai 2026
Avis spontané
Réponse de Office Monster
Hi,
Thank you so much for your lovely feedback!
We’re delighted to hear that Mia provided great support throughout your order process.
We’ll be sure to pass your kind comments on to Mia!
Kind regards
Office Monster
Very easy to use website
19 mai 2026
Réponse de Office Monster
Hi,
Thank you for taking the time to leave your review, we’re delighted to hear you found our website easy to use and hope to assist you again in the future.
Kind Regards,
Office Monster
Excellent Customer Service
19 mai 2026
Réponse de Office Monster
Hi Greg,
Thank you for your feedback, we do really appreciate this and are so pleased to hear you are happy with the service provided!
Kind Regards,
Office Monster
Great customer service
Great customer service, the issue with my delivery was resolved quickly, politely and efficiently. Particular shout out goes to Mia who was fantastic!
18 mai 2026
Avis spontané
Réponse de Office Monster
Hi Somreen,
Thank you for your lovely feedback. We’re so pleased to hear your delivery issue was resolved quickly and efficiently.
We’ll be sure to pass your kind comments on to Mia — she’ll be delighted to hear them!
Kind Regards,
Office Monster
Customer service
Despite original order not being delivered, the issue was resolved promptly & efficiently by customer services (Laura).
18 mai 2026
Avis spontané
Réponse de Office Monster
HI Nigel,
Thank you for your feedback. We’re sorry again for the initial delivery issue, but we’re delighted to hear Laura was able to get everything resolved promptly and efficiently for you.
We really appreciate your patience and support!
Kind Regards,
Office Monster
Very responsive
Very responsive and Laura was quick to substitute an item when the one I'd chosen was out of stock. Quick delivery too.
14 mai 2026
Avis spontané
Réponse de Office Monster
Hi Sarah.
Thank you for your lovely feedback. We’re so pleased to hear Laura was able to quickly help with an alternative item and that your delivery arrived promptly.
We really appreciate your support and hope you enjoy your purchase!
Kind Regards,
Office Monster
Excellent customer service
I'm really pleased with the items we purchased (desk, drawers etc). They're sturdy and look great. The only reason I've 'dropped' a star is because we did encounter problems with the delivery (not arriving the day it was due, then wrong parts being delivered the next day and another delivery having to be scheduled). However, I have to say it's one of the best customer service teams I've dealt with. Very proactive in getting problems resolved and good communication. I'd certainly use them again.
8 mai 2026
Avis spontané
Réponse de Office Monster
Hi Deborah,
Thank you for your honest feedback. We’re so happy to hear you’re pleased with the quality of your furniture and that our customer service team was able to support you throughout the delivery issues. We sincerely apologise again for the inconvenience caused and really appreciate your understanding. We look forward to helping you again in the future!
Kind Regards,
Office Monster
Réponse de Office Monster
Hi Lisa!
Thank you for your feedback!
We’re delighted to hear you are happy with our prices and that your order arrived on time.
We look forward to helping you again soon!
Kind regards
Office Monster
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