Ozanda Avis 

Terrible. They shipped my order weeks after I made online order. Before it was shipped I requested to have my order cancelled and refunded but they shipped it anyway. I retuned the item back but I had to pay for return postage

I apologize for the delayed response due to busy work. I can say it was an outstanding experience from start to finish. The company promptly responded to all of my inquires, smooth and effective communication.

They above and beyond to address my concerns.

The packaging was secure and well done. I am impressed with the quality of product.

This guys are definitely someone I would recommend to others and undoubtedly return for future purchases. Thanks for making the transaction easy.

On 23 September, 2024 I ordered a Window Seal Moulding Trim Weatherstrip from Ozanda.com.au paying $79.99 by credit card. At the time I received an email confirming the purchase. On 4 October I sent an email to Ozanda requesting an update as to delivery. I received no response. I then called Ozanda but the telephone went answered. On 18 October, I attended the address of Ozanda at Factory 1, 8 Ailsa Street, Box Hill South. There was no sign of activity and on ringing the doorbell there was no response. On checking the factory next door I was advised that a male, driving a red toyota, generally attended Factory 1, within a short time, if any car was parked in Ozanda’s driveway. This indicates that the factory is under surveillance. Within minutes this male did attend Factory 1 and requested I move my car. I responded that I was inquiring about my undelivered purchase. The male checked the order and claimed that attempts had been made by a third party provider to deliver my package but were unable to do so. I have 24/7 recorded security surveillance and there is no evidence of any attempts at delivery. All my address and contact details were confirmed as correct on Ozanda’s documentation. I was further advised that on 4 October the package was returned to the third party sender. I requested an immediate refund and waited until the refund appeared in my credit account. The issue is a lack of communication. At no time, over a period of 3.5 weeks, was I advised by Ozanda that my package was ‘unable’ to be delivered. Without attending the factory I have little doubt that I would not have been updated as to the status of my order. The male’s ‘excuse’ was that Ozanda contract with numerous third party suppliers and receive numerous enquiry emails that they are cannot respond to. He also advised that Ozanda’s phone is often unmanned and that numerous attempts should be made to call then. He also made the unhelpful comment that in any event my purchase was only a ‘minor one’. This all is totally unsatisfactory and indicated to me poor business practice and a lack of timely customer support.

This company is a SCAM. Why is no ZERO star? I placed an online order a week ago. No delivery, no update, and no communication. I followed up with an enquiry email. Again no response at all. I finally gave them a call today. A guy can't simply answer the question when my order will be delivered. All I want is a date that he couldn't give. He kept talking B*s*t with me. This guy just doesn't understand the way of doing business in Australia. How pathetic! AVOID

Poor communication with no product. Paypal dispute lodged and received full refund.

Received on time

Product is awesome, is exactly what you advertise. Great price great product. Just improve the freight company for more precise delivery

Great products along with a fantastic service

Unique tooling and fast delivery service.

I purchased the product online, received a receipt that the order had been processed and picked it up from Box Hill within 1 hour. Fantastic!

Did not receive an email with confirmation of purchase or any delivery notification or updated. Visited the website after a week and contact form bounced back and the phone number did not ring through to the customer service team. However, after I sent through an email, within 48 hours an email notification was sent through with the item ready for delivery. Whilst it was rectified, and the product was received, the delay and poor communication in between was not satisfactory.

Good product

I tried to return this bike when it was 1 month old, did not get a reply. I emailed again next month, same thing. Now your saying it's out of warranty. I will engage a lawyer.
Will never buy from you again

everything arrived as indicated .
i made a mistake by not looking at the size so unfortunately they were the wrong size.

but that was not your fault

Great value
Good quality
Fast delivery

SCAM. AVOID AT ALL COST.
I have order a fluid cylinder for the trailer. Since the order was placed for 2 weeks without confirmation or shipping update. I emailed them and no response. I called them up and same thing happened. Then I messaged them to tell them that I will report it to Paypal (luckily I paid by Paypal) then they immidiately refunded it.
WASTE TIME!!!

you shipped it twice and its still in melbourne

I had a question on delivery of an article that I had ordered and the staff went out of their way to asist me. They went above and beyond to assist me. My opinion of the staff and company was increased by their efforts to help.

Only received some of my order