Ozanda Avis 

Réponse de Ozanda

9 mai 2024

Hi there,

Allow me to clarify the situation for you.

All members of our team, regardless of their cultural background, are dedicated to serving our customers with professionalism and respect. Every individual, irrespective of their race, is entitled to fair treatment and opportunities.

Please do not assume that individuals from certain racial backgrounds are automatically engaging in illegal employment practices or fail to understand Australian rules and regulations. Additionally, the staff member who assisted you is an Australian citizen, contrary to your statement about being in the country for only 10 days.

Regarding your specific concern about the size of the wheel you received, I'd like to shed some light on the process. Since you insist on returning the 24" wheelset to the courier driver when the driver delivers the 26" wheelset, there seems to be a misunderstanding. As mentioned by our staff, the return pickup and the delivery of the replacement wheel are handled by different logistics partners—Allied Express for pickups of the return item and Courier Please for deliveries of the replacement to you. Consequently, it's not feasible for both actions to occur simultaneously. You cannot refuse to return the item back and get the delivery just because we use different courier companies. We kindly ask for your understanding in this matter.

Despite our staff's attempts to explain this, it appears there was difficulty in reaching a mutual understanding. As a result, the conversation was unfortunately halted. We apologize for any frustration this may have caused.

Thank you for your understanding.

Your Ozanda Team,

Réponse de Ozanda

Actualisé le 13 mai 2024

Hi,

After reviewing your order, we have confirmed that your purchase of 1 piece of T Handle Plumbing Tools, with a payment of $49.99. Your order was dispatched via Australia Post. However, as you were not home at the time of delivery, on Monday, May 13, your package is currently awaiting collection at BULLSBROOK LPO.

Regarding your statement about not receiving a confirmation email, we want to clarify that the order number does come with an invoice sent via confirmation email. If you did not receive a confirmation email, you wouldn’t have received the order number either.

Regarding your apprehensions regarding credit card security, we want to assure you that we do not have access to any buyer's credit card information. All payment transactions are securely processed through your chosen payment institution.

We understand your concerns about online transactions and would like to suggest that if you're uncomfortable with providing credit card information online, you may consider purchasing from a physical store instead of an online shop.

Here is the tracking history of your parcel for your reference. You can also trace it yourself using the tracking details provided to you:

Received by Australia Post, BURWOOD EAST VIC, on Monday, May 6, at 9:49 am.

Item processed at facility, MELBOURNE VIC, on Tuesday, May 7, at 12:11 pm.

In transit to the next facility in WELSHPOOL WA, on Tuesday, May 7, at 1:41 pm.

Transferred at SUNSHINE WEST VIC, on Wednesday, May 8, at 10:32 am.

Item processed at facility, Boorna Wangkiny Mia (in Perth) WA, on Friday, May 10, at 7:31 pm.

In transit to the next facility in BULLSBROOK WA, on Friday, May 10, at 7:33 pm.

Transferred at WELSHPOOL WA, on Sunday, May 12, at 2:34 pm.
Arrived at facility, PERTH AIRPORT WA, on Sunday, May 12, at 3:02 pm.


Awaiting collection at BULLSBROOK LPO, BULLSBROOK WA, on Monday, May 13, at 11:10 am.

We hope the provided information clarifies your concerns.

Regards,

Your Ozanda Team

Réponse de Ozanda

3 mai 2024

Hi Mahmoud,

Thank you for taking the time to share your experience with the oil filter you purchased from us. We're thrilled to hear that you're impressed with its performance and that it has met your expectations for maintaining your car's engine health.

Ensuring clean oil circulation is crucial for optimal engine performance, and we're glad to hear that our oil filter effectively filters out impurities, contributing to this vital function. It's great to know that the installation process was straightforward for you and that the filter has been holding up well so far.

Your satisfaction is our top priority, and feedback like yours motivates us to continue providing quality products.

Thank you once again for choosing Ozanda. We truly appreciate your business.

Your Ozanda Team,

Réponse de Ozanda

Actualisé le 27 avr. 2024

Hi George,

Thank you for bringing your concerns to our attention.

Upon investigating your order, we found that your purchase of 12 Trailer Reflectors was made on April 19, 2024, at 8:11 PM, with a payment of $28.78. We promptly dispatched your order within one business day via Australia Post. According to the tracking details, we're pleased to see that your order was successfully delivered on April 26, 2024, at 10:00 AM, within 4 business days. (April 25, 2024, was ANZAC Day, a public holiday).

Regarding your attempts to contact us, the timestamps indicate that you emailed us on April 26, 2024, at 2:43 PM, and our team responded promptly within one and a half hours, at 16:13 on the same day. We understand that not receiving a response within 90 minutes may have caused frustration.

We want to emphasize the following facts:

1. One business day post out and 4 business days delivery: Your order was dispatched promptly, and despite the ANZAC Day public holiday, it was delivered within 4 business days.

2. One-and-a-half-hour response to your email: Our team aims to provide timely support, and we responded to your email promptly within one and a half hours.

If you could consider your review based on the above facts, we would be truly grateful.

Your Ozanda Team