Paving Superstore Avis 

Delivered on time in full, helpful driver dropped it in the right place. Product was as it appeared in the photos

17% of reviews are 1 star. There needs to be a zero star option. Awful experience with them in the spring which was rescued by the credit card company refund. Poor customer service communication…….experts at stringing it out and not doing what they say they will. With nearly 1 in 5 reviewers leaving a one star review ask yourself, “Do I feel lucky”? If you really must, please purchase using your credit card for the enhanced consumer protection.

After looking online for Indian Stone Paving, I chose 'The Paving Superstore,' for several reasons.
The huge choice available; The option to have all one size or multiple sizes; Also the thickness of the stone; and above all the price which included delivery.
My original choice was the Rainbow Paving Slabs. However no guarantee could be given on when the slabs would be back in stock, so we settled for a different choice.
Completed order and goods arrived within the time slot, and kept informed along the way from start to delivery. Overall, I would highly recommend The Paving Superstore for just about any garden makeover.

They did an amazing job from advice on slabs to delivery
Very knowledgeable about there products, it was a smooth process and the product was even better than expected very efficient
I wouldn’t hesitate to use them in the future

Friendly, helpful service and everything delivered as promised. 3m stone circle in autumn brown looks stunning, especially when wet!

I selected a paving kit from the website wanted a greyish colour. The kit that was delivered was no where near the colour on their website.

Contacted customer service they said the right kit was delivered no joy at all.

Maybe I should have asked for a sample.
would not buy anything else from this company
Update to my review following the response from paving superstore.
I sent a photo as requested from paving superstore, I wasn't totally happy with the photo as it did not really show the true colour. The fact is that the paving I have received is more of a yellow colour. I believe anyone reading this review should get a sample because the colour on the website is different to the colour of the paving I have received.
I really trusted the website to show the colour.

This business is an absolute disgrace.

I placed a high-value order for Egyptian pavers based on product images on their website. The evening before delivery, they casually informed me that my stone had been sold to another customer. No pre-warning just a last-minute email that left me scrambling.

They then pushed a “similar” product on me, described as a “darker shade” of what I originally ordered. No photos, no offer of a sample, nothing. I called multiple times to speak with George, the person supposedly handling my order, he never once picked up the phone or called back. Another staff member told me George had selected a suitable replacement personally, and not to worry. That turned out to be complete fiction.

What arrived was more expensive and nothing short of a joke, a yellow not beige/light grey stone, with totally inconsistent dimensions even for a tumbled stone, that looked absolutely nothing like the product on their website. The only thing it matched was a skip.

My professional landscaper told me it was unfit for purpose so when I raised this with the company, I was met with arrogance, legal posturing and total denial. Bruce, one of the directors, refused to accept any wrongdoing and insisted they'd "fulfilled their contract". He even told me I could return the goods but at my own expense. That’s five pallets of stone they mis-sold me, sitting on my driveway, and they expected me to pay to fix their mistake.

I had no choice but to go through my credit card provider, who reviewed the evidence and refunded me in full. Not a partial refund, not a compromise, a full reversal, which speaks volumes about how clear-cut this misrepresentation was.

And still, Bruce continues to deny responsibility. The stone is still on my property. They’ve refused to collect it. I’ve had to issue a final notice and have begun charging storage fees, all because this company refuses to behave with even the most basic level of integrity.

They are misleading, evasive, and aggressively unhelpful. Their website is not an honest reflection of what you’ll receive. Their internal communication is chaotic. And when it all goes wrong, you’re on your own.

Avoid this company like the plague. You’ll be spending more time chasing them than laying stone.

1st AUGUST UPDATE:

Surprise, surprise! As with many of your other replies to complaints, there’s a refusal to take any accountability.

You sold the product I paid for to someone else, then offered a substitute under pressure. I was told it would be similar in tone, not entirely different. I clearly mentioned it needed to match existing paving, but your team failed to act on that. You never offered a sample, and the stone delivered was nowhere near what was shown on your website.

Rather than owning the mistake, you’ve chosen to deflect and accuse. Anyone reading this should simply check Google Reviews and compare the photos I posted to what’s shown on your website – the difference speaks for itself.

Absolutely horrendous customer service / business. I have run my landscaping company since 2000 and have never come across a company like this. We had a stock issue from another supplier so called these to confirm they physically had stock which they confirmed. I paid for 3 pallets due to be delivered 5-7 days. Day 7 I get an email saying they don’t have stock. Surely they knew this on day 1. Offered me alternative slabs which I declined. Ashes for a refund several times on the 3rd and 4th July.
Advised it could take up to 14 days and make contact if it hasn’t after 14 days. Every other product i have returned is 2-3 days max.
Now on the 28th of July they’ve ignored every email sent and I’m forced into claiming via my bank. Go to Infinite paving as I’ve used them for years they just didn’t have stock for what we wanted.
Avoid like the plague.
***As for your reply regarding the refund, your representatives reply stated he had just gone into hospital at exactly the time the refund was due. What a coincidence. Then and only once I contact Lloyds who actually refunded me and took over the claim.

Absolutely shocking company. Placed an order on the 11th June, phoned them on the 17th to check on the status of my order, advisor couldn’t tell me but said he’d phone me back the next day, which he didn’t. I phoned them the next day, this adviser was unhelpful and unprofessional and told me the problem was with Rowlinson themselves. Phoned Rowlinson who said the problem was with paving superstore. Phoned PS back, same adviser, still rude and unhelpful, said he would look into it ‘when he had a minute’. I insisted he check it while I waited and he again blamed Rowlinson. Phoned Rowlinson back, they said problem was definitely with PS. Phoned them back and told them to cancel the order. I had a call from the manager the next day who advised me the person that processes the orders was off sick so it hadn’t been processed. Not great as they should have cover for this, but I accepted his apology and decided whilst I would still order elsewhere, I wouldn’t leave a negative review. He told me my refund would be issued asap, I’ve checked with them today and it still hasn’t been done a week later, they have just processed it now but only because I chased it. The initial problems were bad enough, but to not refund immediately after that is inexcusable. Would not order from them again and would advise others to think twice about doing so. I ordered from Garden Street and had my items two days later.

Update; It’s funny how this company seems to have a very different recollection of events to any customer that is not happy. People would have more respect for you if you owned your mistakes, apologised for them and tried to improve your service. Rather than do that though, you bite back at customers you have treated poorly and let down, even to the point of sending me a sarcastic email. From reading your other negative reviews it seems you have been using the excuse of a staff member being ill for some time. If this is genuine, then I am very sorry for that staff member, but you are a business and if you can’t fulfil customers’ orders then stop taking them. You have no idea what your customers are dealing with in their personal lives so please do not try and guilt trip people because they want their money back in a timely manner, money you took and have had for two weeks for nothing.
You’ve had many negative reviews along similar lines, we can’t all be wrong.

I compared these tiles to lots online and kept coming back to them. I couldn't find anything cheaper. I hadn't heard of this company before, so read all the reviews, which were really positive! I decided to order and am so glad I did. They arrived exactly when promised. Our builder couldn't believe the price and told us they were great quality to work with. He's now using Paving Superstore for other jobs. The patio looks fantastic. Really really pleased with the product and highly recommend.

We ordered slabs to be delivered on a Monday, this was confirmed by email even though it was a bank holiday, they then contacted us to say it would have to be Tuesday, we said that's fine. They then contacted us by email to say they couldn't get the slabs we ordered and so we chose a similar product same size, sawn edge ect and they confirmed they would arrive on the Tuesday, nothing arrived on Tuesday, I called on Wednesday and was told they would arrive that day. Slabs then arrived but they were not the slabs we ordered, so I called and was eventually told they (the supplier) did not have the ones we ordered so they sent these instead! They then said "I have found some different ones from another supplier well I think I have, I'll have to double check", this took a couple of days not hours as they don't always reply to email and always seem to be in meetings 😉 so eventually I cancelled, asked for a refund and for them to collect the two huge pallets that were on my drive. I did get the refund fairly quickly after another phonecall but 4 weeks later the slabs are still sat on my drive. When I've asked again for them to be removed twice I was told 'oh sorry we thought they had been collected (maybe I should of kept quite) however they still weren't after another week so at the moment they are apparently coming on Monday 🤔 if not they'll be going on the road side! If I we're you I'd avoid this company, they haven't got a clue what they are doing!!!!!

Ordered a paid for a circle in February, it took ages to come, then it was broken, after 2 months or so finally got the company to collect it , HOWEVER I HAVE NOT RECEIVED MY REFUND, IM NOW HAVING TO TAKE PROCEED WITH LEGAL ACTION, awfully company to deal with.

Update, the company has only said a refund has been issued today after I have repeatedly chased them, I have had to send dozens of emails and phone calls in order to get this far. I’m waiting to see if I get refunded, bear in mind they picked the circle up 12 days ago and I’m still waiting on a refund. They have only just told me today it’s supposedly been issued after I have complained again.
My advice steer clear, they may be cheaper but it’s not worth saving a few pounds for terrible service!!

Placed an order 10/04/25. Took ages to get the order processed. Now after 5 weeks of promised delivery dates and multiple excuses and no delivery taking place we have cancelled our order. Absolutely appalling service.

Terrible service throughout my purchase of a £400 stone circle pavement set on the 7th April. The delivery window I was given was missed entirely and didn't arrive for nearly 4 weeks, with zero communication from the company. I had to chase where the delivery was, as I was staring to worry it was a scam. When I was then given an exact date and time window, I hired a gardener to lay the circle. The product didn't arrive, again with zero communication from the company. I had to chase and was passed back and forth from the company to the courier and vice versa.
I was then given the next confirmed date, so I put off the Gardener...for it not to arrive again. I was then £180 out of pocket as I had to pay for time wasted to my lovely gardener. When it was delivered days later, there were several broken pieces (which can't be helped) so I reported this straight away. 2 weeks later, with zero contact from the company I have chased 3 times with no successful outcome. I get promised call backs to no avail. A shocking service and non existent customer team who just act like it's not their problem. I will not buy from this site again. It's been nearly 7 weeks since I paid for a product that I'm yet to receive.

I found some slabs on the company website and phoned to double check that the colour was the same as the picture and was also told that when I have ordered I can arrange next day delivery at a extra charge, this option didn’t come through so I phoned the next day to be told they were not in stock, so I changed my order to more expensive slabs and paid the extra cost for next day delivery I was told they were delivering them on the Saturday, I hired a cement mixer for the week and also had the guy ready and waiting to start the job,no slabs were delivered and the office was closed it wasn’t open until the Tuesday as it was a bank holiday weekend, when I phoned on the Tuesday morning was told someone was working on the issue and would call me back in a hour no phone call back so after about 3 hours I phoned back and the same guy said i will call back shortly again no phone call so I phoned back and spent to someone else who I think was the owner or manager,he said he would call back with a update, in the meantime I looked at the reviews and there was some bad reviews so I decided that I would cancel the order and go elsewhere so when I got the call back I said I wanted to cancel and the guy said I would lose money as he had paid the delivery cost, I told him that was not my problem and he would gt his money back as they had not delivered the order he was abrupt and rude and just kept refusing to refund my money and kept saying I will give you your money back for the next day delivery that you paid for to which I replied I should get that back anyway as they never came the next day, he was not having any of it and just kept saying that I would lose my money in the end I said I would speak to my husband about the situation,early the next morning they were delivered I explained that I had not agreed to this and asked why they were not delivered on the Saturday the guy shown me his work sheet and said the first he new about this job was the evening before that meant that the guy had lied to me about already paying for the delivery and could have cancelled the order. I have still not received my money back from the company for the delivery costs and when I phoned today was told the guy that was dealing with the refund was I’ll and also there was no one to deal with the refund,Also when I explained that I had hired a mixer and paid the guy who was doing the job he said we advise you not to do that yet when I explained this to the original guy he said okay the slabs will be there Saturday,my experience with this company was not good and still not resolved.Donna Pendrey

I ordered paving slabs on the 1st April. The delivery date (10th April) I engaged in live chat with the company. I was disheartened to be told the delivery would not happen that day. I was also told there was an email on the 5th April stating they could not get the paving slabs I ordered, here are some alternatives. I checked emails, spam, junk etc but there was no email. I have since cancelled the order but still have not received a refund.

Refund received 6th May

Placed the order on the 8 March 2025. Website said 14 days delivery. I STILL DONT HAVE THE ITEM ORDERED.
Rang to chase it and after being told 'that should have been delivered by now' I was fobbed off that they would follow it up. Nothing happened. Rang again and after being told 'that should have been delivered by now' (yes, they seriously repeat the same line, spoken to three different people and they have this as a standard response! You have to question how many times this situation happens with them.) they tried fobbing me off again and I demanded an email so I at least had something to evidence I had chased. Email came through 4 April saying it will be delivered next week. NOTHING ARRIVED. Rang again and after being told 'that should have been delivered by now' was passed to someone else who fobbed me off - They said the supplier would start sending the delivery text messages the next day (Fri 11Apr) after I demanded that they follow up with a call to me on the 11 April to make sure it had happened on the Fri as described I GOT NOTHING! No text message from the supplier and no follow up call to check all was OK from Paving Superstore. Now on Monday 14 April (over 37 days/over 5 weeks after placing my order) I have just been fobbed off again. PAVING SUPERSTORE DONT PROVIDE ANY SORT OF CUSTOMER SERVICE AND DO NOT CARE.

14Apr25 - update after response from Paving Superstore. In these days of the mobile phone it is easy to tell if someone has been trying to contact you: you get a missed call notification, your get a text message or maybe an answer machine message. They could even email me as that information is also on my order. As I told a member of staff at Paving Superstore today, NO ONE HAS TRIED TO CALL ME, EITHER ON FRIDAY OR TODAY. The Paving Superstore member of staff also said they checked my phone number with them and they had it correctly. THAT MEANS THEY HAVE NOT TRIED TO CALL ME AT ALL. Why don't you just get them to deliver the item to me? Delivering the item to me would sort the problem out. Why do they need to speak to me? Most companies just send a text message telling you when it will be delivered and to contact them if you want to change it. Seems that Paving Superstore like to make things complicated and put barriers in the way of providing good basic customer service - it is not rocket science after all. I really feel that the customer service is poor when the customer has to do all the running to clear up the errors of the supplier/retailer. Awful service and I am perfectly justified in putting this review on here today with my experience.
Updated 15Apr25: Paving Superstore I am appalled at the service and that you question why I put on this review on the 14 April.
I have contacted the number you put in your response and your delivery company are currently in chaos. Distribution do not answer the phone, they let it ring out until it cuts you off. Customer Service do not answer the phone, they let it ring out until it cuts you off. I tried 4 different telephone options before I got someone to answer when I was advised of the chaos and that I WOULD NOT HAVE HAD ANY CALLS FROM THEM IN THE LAST 4-5 DAYS as they are completely overwhelmed with deliveries that they are not taking anymore on. I WAS ALSO ADVISED THAT THE ORDER WAS NOT PLACED BY PAVING SUPERSTORE UNTIL THE 11 APRIL - I placed this order on the 8 March. Paving Superstore have lied and tried to blame me for their failure to actually place my order - disgraceful.
As your distribution company are overwhelmed they cannot tell me when it is likely to be delivered but have confirmed that I can go and collect it myself. It is around a 40 minutes drive for me to go and collect my order from them, not acceptable that I have to do this because Paving Superstore have FAILED.
I would like compensation for ALL the failures by Paving Superstore for the additional time I have spent just trying to get my order and the fact that I have to actually go and collect it myself.
I wonder if Paving Superstore will respond again to this review, acknowledge their failings and apologise to me...

Would like the communication to be better.

Great products at a very reasonable price.
The sales team were very helpful in tracking deliveries.
The circular paving kit fitted together perfectly and its riven sandstone is beautiful.
The additional fixing materials were easy to use. We are very happy with the result.

Just to put context on my review I have never felt the need to bother writing a review this is my first time!
This company were that bad I've registered just for this one!

Terrible customer service and a company that clearly doesn’t value its customers. I ordered tiles online but needed them sooner than they could deliver. This was not there fault i have no issues with this. I requested a refund on Monday, the 17th, which was supposedly accepted.

Then the nightmare began. I was told it would take up to two weeks, yet I received zero confirmation that it was even being processed. A week later, I called—got the classic "it's with accounts" excuse. Another week passed, still no refund, no pending transaction, no urgency.

Then comes the real disgrace. One employee not only refused three times to let me speak to a manager but was rude, dismissive, and clearly had no interest in helping. When I wouldn’t accept her weak excuses, she hung up on me mid-conversation. Completely unprofessional and shows the level of staff they’re happy to employ—people who would rather ignore customers than do their job. When I called back, she conveniently didn’t have the courage to pick up again, and another employee had to deal with me instead. Even then, I was promised a manager callback that never happened.

But here’s the kicker: after all this, my refund magically appeared 10 minutes later, proving they had NO intention of issuing it until I forced their hand.

This company is a joke. Rude, dishonest, and completely incompetent. My company works with a lot of landscapers and gardeners, and I will make it my personal mission to ensure they all steer clear of this business.

Ended up using Darlostan Builders Merchants instead—night and day difference! Professional, efficient, and exactly how a real business should operate.

Save yourself the stress—these people aren’t worth your time.