Tony the Fitter was absolutely fantastic, worked quickly without cutting corners and even helped moving heavy white goods plus a piano back into the room. Went above and beyond and we are so happy wit... Voir plus
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Lisez les avis des autres
Fantastic company… great service from the sales team, the lovely guy who came to our house and measured up, and showed us samples The guys who came to fit the carpet were amazing, did a great job,... Voir plus
I first heard about Pay Smart Carpets from a friend. After looking them up on Facebook and liking some of their work I decided to send a message on messenger to arrange a home visit, it was super easy... Voir plus
L'entreprise a répondu
Great communication from start to finish. Quick visit to take measurements and from there my new carpet was ordered and fitted in no time. Lovely quality and free underlay. I can highly recommend. Gre... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We offer quality Carpets, Vinyl and Laminate flooring with flexible payment options from just £10 a week. With no credit checks and 0% interest through our in-house credit, we make flooring affordable. Our services cover the North West, Yorkshire, Scotland, North East & South Wales.
Coordonnées de contact
251 Europa Blvd, Westbrook, Warrington, WA5 7TN, Warrington, Royaume-Uni
- 0330 041 2999
- customerservices@paysmartcarpets.com
- www.paysmartcarpets.com
4,8
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de Pay Smart Carpets
Hi Elizabeth, thank you for your feedback. We try to aim to beat any competitor quotes so it is disappointing to see that you found us too expensive. We can look into this for you if you would like to get in touch on the attached email. Customerservices @paysmartcarpets.com and we can certainly look into this for you.
Highly recommend pay smart carpets
Highly recommend pay smart carpets, from coming to measure rooms to carpet being fitted great communication and quality carpets
7 septembre 2026
Avis spontané
Réponse de Pay Smart Carpets
Hi Karen, thank you for your excellent feedback & recommendation.
Refusal to cancel order & issue refund
I placed an order with Pay Smart Carpets after being highly recommended from a Family member. A few days later, unfortunately we changed our mind in the carpet and there was no other alternative colour we liked so rang and asked for the order to be cancelled. I was told over the phone to put it in writing so i did just that. I got a bit of a rude response implying that money was the issue which was incorrect, i replied and explained that paying for the carpet was not the issue (they were actually hundreds cheaper than what we had been quoted and again asked for my order to be cancelled. I did not receive a response so naively assumed they had cancelled my order. 1st September comes and i receive an email confirming that my first payment of £65 has been taken successfully from my account. At the time of writing, i have rang Pay Smart Carpets 3 times asking for my money back and for written confirmation that my order has been cancelled. Each time i’m told i need to wait for an email from refunds and cancellations and still, no such email has been received. No one can escalate the issue. No one can tell me when i’ll get said email to confirm my refund has been processed. No one can tell me when i’ll get my money back. No one seems willing at all to help me and try and resolve the matter. Absolutely disgusting and so disappointing after being highly recommended from a family member who has used them to carpet nearly their whole house. I’d think very very, very carefully about placing an order with this company.
1 septembre 2026
Avis spontané
Réponse de Pay Smart Carpets
Hi Chelsea, we are sorry to hear that your request to cancel your order wasn't picked up or actioned quickly enough. This was an oversight on our behalf and we are sorry that this happened. It was good to catch you earlier so we could discuss this and confirm that your order will be cancelled with a full refund. Thank you for your understanding.
3rd lot of flooring from this company
3rd lot of flooring from this company.
Always straight forward and easy from getting a quote to getting the flooring.
4 septembre 2026
Avis spontané
Réponse de Pay Smart Carpets
Hi there, thank you for your amazing feedback. We really appreciate your custom.
Good quality and recommendaton…
Excellent custmer service friendly and very helpful really please with my carpet thank you
2 septembre 2026
Avis spontané
Réponse de Pay Smart Carpets
Hi Lisa, thank you for your kind words and great feedback. We are really pleased that you love your new flooring.
Great company fantastic service from…
Great company fantastic service from start to finish would highly recommend
28 août 2026
Avis spontané
Réponse de Pay Smart Carpets
Hi Michelle, we really appreciate your amazing feedback. Thank you for recommending us to others!
Réponse de Pay Smart Carpets
Hi Jade, thank you for your great feedback. It's fab to see that you love your new floor!
The guys were very professional quick
The guys were very professional quick, cleaned all the mess up you would hardly know they where there great workers will definitely be getting more carpets.
3 septembre 2026
Avis spontané
Réponse de Pay Smart Carpets
Hi Lorraine, we really appreciate your review and excellent feedback. We look forward to working with you on your next project!
Really good company I would highly…
Really good company I would highly recommend
3 septembre 2026
Avis spontané
Réponse de Pay Smart Carpets
Hi Nicole, thank you for your excellent feedback and recommendation. We really appreciate your custom.
From my first query to someone coming…
From my first query to someone coming out to measure up (no obligation) I was shown all the different flooring samples. The man measured the rooms I wanted done (friendly and very chatty) then I picked what flooring I wanted. We then found a suitable day they would be fitted. All ran smoothly. The man who fitted them was friendly and professional. I would highly recommend.
28 août 2026
Avis spontané
Réponse de Pay Smart Carpets
Hi Kerry, thank you for you excellent feedback. We really appreciate your comments and recommendations.
5 ⭐️ service
This is my fourth time using pay smart carpets always fantastic service and quality flooring . Chris who came to measure up and show me the carpets is always so friendly. Craig and a younger lad did the fitting again so friendly and professional. I recommend pay smart to all my friends and family. 5 ⭐️ service
2 septembre 2026
Avis spontané
Réponse de Pay Smart Carpets
Hi Kerry, thank for your excellent feedback and comments regarding Chris & Craig. We will certainly pass on this feedback to them. Your recommendation is very much appreciated.
Excellent service
Excellent service, very experience fitter. Highly recommended
2 septembre 2026
Avis spontané
Réponse de Pay Smart Carpets
Hey Mark, thank you for your excellent feedback and recommendation. We really appreciate it!
Had my carpet yesterday
Had my carpet yesterday. Very happy 😊 my room looks lovely. Carpet fiters were lovely and were very professional.
2 septembre 2026
Avis spontané
Réponse de Pay Smart Carpets
Hi Josephine, we really appreciate your feedback and great score. Glad to see that you love your new flooring too!
Fantastic experience
Fantastic experience they were quick to fit everything it looks amazing very happy with the service.
2 septembre 2026
Avis spontané
Réponse de Pay Smart Carpets
Hi Ross, thank you for your great feedback. It's fab to hear that you love your new flooring!
Very good at laying carpets and vinyl …
Very good at laying carpets and vinyl but not good at cleaning up after themselves leaving there rubbish behind
27 août 2026
Réponse de Pay Smart Carpets
Hi Carolyn. We really appreciate your feedback and 5 star review. Please accept our apologies regarding the rubbish. Our fitting teams should leave this at the property in a neat and tidy way. If you would like to discuss this further please contact the branch and ask for the branch manager who will be happy to discuss.
VINYL FLOORING
The man who came out to the house to show us the samples and explain more about pay smart carpets was very friendly and professional. He took us step by step what would happen which I appreciated. I was kept in the know about what was going on with the flooring and the fitting date. The 3 guys who came to do the floor phoned me and told me a tome frame of when they would be here to fit the floor and when they arrived they were friendly and professional and done a brilliant job.
1 septembre 2026
Avis spontané
Réponse de Pay Smart Carpets
Hi Kathy, thank you for your fantastic review. We love to hear positive stories from our customers.
Fantastic service from start to finish
Fantastic service from start to finish. Would happily recommend and use again
1 septembre 2026
Avis spontané
Réponse de Pay Smart Carpets
Hi Helen. Thank you for your great review and recommendation. We are really pleased that you had a positive experience with us.
Fantastic service
Fantastic service. It's the 3rd time I've used paysmart carpets now and I'm still impressed. Easy to book, up front with how it works and costs and fitting went very smoothly. I'd definitely recommend.
26 août 2026
Réponse de Pay Smart Carpets
Hi Susan, thank you for your repeat custom and your fab review! We really appreciate this and look forward to working with you a 4th time!
Réponse de Pay Smart Carpets
Hi Tessa, thank you for your great score and comments. We really appreciate your business and your feedback!
Everything was done quickly from…
Everything was done quickly from booking my appointment for an agent to come and measure up and pick my flooring to actual fitting day.
Great communication with the office
Now I have the flooring I want and my kitchen looks amazing!
11 août 2026
Avis spontané
Réponse de Pay Smart Carpets
Hi Susan, thank you for your amazing feedback. We really appreciate it and are super happy that you love your new flooring.
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