Pentagon Vauxhall Avis 

totally fake useless liars bunch of fools the lot of them. I was mis sold this vauxhall astra in 2016 and i was told it was the same one i test drove just that the rain sensor wipers wouldnt work until it rained. next day it rained no sign of rain sensors. took it back said this is not the car i wanted this is not the car i test drove they said sorry the car is yours now theres nothing you can do. 2 months down the line i get into the car try to turn the car on and guess what...it doesnt bloody start!!! so i keep trying but no joy. the lights came on the bluetooth came on but engine dead. so i get in touch they say bring it in they find no fault and say theres nothing wrong. i say i dont want it its a brand new car somethings wrong with it i want it sorted or exchanged. they said its between you and the finance company. so i speak to finance they said vauxhall are fobbing you off they have sold you the car so its their job to sort it out. i go back to vauxhall and refuse to take the car home. then im threatened with charges for leaving the car behind and then i said i will have to get solicitors involved then im told again you will lose your case and have to fork out alot of money so its pointless. then im told next time it doesnt start record it. but why should there be a next time?? anyway since iv had it its not started atleast 10 times but everytime iv taking it in they find no fault. im getting quite sick of this as its costing me 240 a month for basically rubbish. my car has been with vauxhall pentagon oldham since friday morning they called and said theres no fault come and take it but i refused as there is a fault and it needs dealing with. i showed them the recording as they wanted the recording as evidence but its still not good enough. instead they ask me after 2 years of having the car How do you start the car??? are you for Effing real!!!!! todays monday no one has bothered calling to see if im coming for the car or informing me of anything. They are very unprofessional absolute shame of a company. im pretty sure bigger brands wouldnt have treated their customers like this. now my next step is get the ombudsman involved this damn company that thinks it can sell its rubbish to people and then make them sound like they dont know what their talking about needs putting right. The oldham branch and all its staff are awful their manager is an absolute bully. they are not apologetic their customer service is nice until you have signed the paperwork. as soon as you touch the car keys they turn into mean bullies the lot of them. im going to name and shame all of them at oldham i dont give a damn. they have mis sold a product that i didnt even ask for and on top of that their car is faulty but nooooo apparently at the time of sale it was fit for purpose. fit for purpose my backside vauxhall.

Fantastic service from Pentagon chadderton .my car was picked up at the time stated and a lovely man delivered my courtesy car ,he explained everything and was very helpful . I asked about a body repair quote and Paul from the body shop promptly rang me he was very helpful and I’m really pleased with the level of service He provided for me I would 100% recommend this Pentagon branch

Shocking is the only word to describe this outfit, if you value your car please dont buy or use Pentagon Vauxhall.Cambelt was replaced last year, as soon as it was replaced there was a strange noise so took it back , noise was blamed on a few different thing but not the root cause, The cambelt was put on far too tight, by the MasterTech, They havent heard the last from me

Took 2017 Mokka to Pentagon Oldham with low tyre pressure in one tyre because couldn't find the locking wheel nut.They booked us in 5 days later to pick up nut and repair puncture?? so we had to use the repair fluid to get by rendering tyre useless and therefore needing a new one.Car had been in previously for new clutch,(Flat spot so they decided it was this issue,it wasn't it still has a flat spot),so wheels would have been removed according to a member of staff,so this is when it was lost!After 5 months service department wont take responsibility for this so will have to pay for new tyre,nuts and sealant.As good gesture they will sheer old nuts off to fit new,many thanks for that!!!!!
Numerous ring backs also promised but never delivered
I will be demanding there complaints procedure!

My car set on fire whilst taking my daughter to hospital over 6 weeks ago, electrics cut out and couldn't use the power steering or brakes. Haven't received any apology or reason for the fault. Absolutely disgusted with the service....don't buy Vauxhall or deal with Pentagon Eccles/Oldham.

Bought A FORD KA 65REG in February from Pentagon used cars OLDHAM....

Nice little car good condition great mileage the sales rep Adam Streek sorted the sale for me! Few little hiccups along the way but the communication with Adam was fine and all in all a happy customer in the end...Thanks

Pentagon arnold (nottingham) awful customer service! I went in at 3pm and let at 6pm after being ask to stay and wait for financenit got to 6pm and they hadnt heard to we left saying call me to tomorrow... ive called 7 times since then which was 8 days ago and never had a call back! Will never return to nottingham again!

On the other hand you have amaging staff at lincoln branch (formally at mansfield) who has sold me over 10 cars!

Took my zafira tourer 63 reg in as esp service was showing. RAC said wheel sensor pick up. The Vauxhall dealer said (could be two problems) wheel hub baring and sensor £650 and may be a abs pump £1500-£2000 😖.(this is not a proper diagnosis) I have taken it to a small good local garage who only quoted £200 for hub/baring and sensor. But it only cost £100 in the end they removed the hub and cleaned up the pick up sensor 🙌 wheel back on and all works fine as it should. I will never recommend main dealer to any one ! They are there to make money the sole reason there in business not to be helpful or honest. In the past they also wanted £900 for a power steering pump on an Astra that ended up being a faulty alternator that only cost £80 at a local garage be warned don’t use main dealer.

WARNING DONT USE PENTAGON PARKWAY SHEFFIELD!!!
I had my car sent to them from my insurance compamy after an accident. The result when i went to pock the vehical up was disgusting. I walked in amd they asked me to pay my excess and they would give me my key, not even willing to give me a walk around untill i said i wont pay untill i see it first.
The result was the car had over 10 defects found by me even though a trained technician has inspected the vehical. The main issue was a damaged tyre unsafe and illegal on the road and they wanted to give this back to me with my pregnent wife.
So i refused the vehical untill they where fixed.
I then was called back pver 5 times to inspect the vehical all with them failing to rectifie most of the issue they jist biffed it up dont actual solve the problem. I then came back to inspect a 6 time where the windscreen they replaced had scratched and chips on and the headlight they put on new had scratches on bit thats ok the manager says most of them come with damages on tut tut id change my supplier if i was them. The y also dint bother changing another headlight that was damaged because they thought it was ok WHAT!!! Are they mental its damaged.
Then the manager decided to through all my belongings out of the courtesy car and take it away leaving me strandard nearly 20 miles away feom home no money no charge hardly left on my phone as i dint want to take my car until the car was fixed properly. So my belongings was left outside and damged as one was my laptop bag with it in which now does not work and damaged the bag itself.
I was bullied by the manage of this place to take my car. I felt scared and alone and all the garage was walking around laughing at me.
I love my car and just wanted it fixed correctly. I would never recommened pentagon sheffield i have never had an issue with Vauxhall untill now. My car had been with them over 2 months since novemeber 25th and they still cant fix the car correctly.
DO NOT USE PENTAGON GROUP

AVOID AT ANY COST!!!
RIDICULOUS AND CARELESS AFTER SALE SERVICE. SERVICE PLANS ABSOLUTELY USELESS. PAID £250 OVER A YEAR AND THEY FORGOT TO CALL ME AND MAKE MY MOT WITH 3MONTHS DELAY. BEEN ASKED TO PAY £643.00 OF WHICH £343 FOR CHANGING FRONT BREAK PADS AND £300 STATED AS OTHER WORK???!!
BEEN CHARGED £190 FROM MY SERVICE PLAN, actually no work been done on my car except vallet.
ABSOLUTE RIP OFF.
COMPLAINTS PROCEDURE IS POINTLESS.
AVOID! BE AWARE!

Bought a 2nd hand van from pentagon Vauxhall Sheffield , a year old , after 3 weeks drive shaft snapped , no offer of courtesy van , there service team were supposed to contact me 3 times and never did , obviously once they have there money there not interested. Have had to sort out the van myself by organising the repair on the warranty myself in my local branch in lincoln . Very poor service . Will be chasing them for lost earnings and having to reinsure my old van which luckily I had not yet got rid of , trading stds will be contacted as will small claims court if adequate response is not made by the company .

Been nearly ripped off again.
Corsa serviced at Pentagon Eccles, On collection they said the car needed new brakes pads and discs and quoted nearly £300 for a twenty minute job. Refused and took it to another garage, they could not get the wheels off as I did not have the wheel lock key, thinking it was left a pentagon I contacted them, Pentagon then said they did not take the wheels off so did not use the key. Asking how did they check the brakes they could not answer. How many other corners have the cut? I am not a mechanic but I know you have to take the wheels off to check the brake discs. Stay away from Pentagon use somewhere else/

With over 30 years of car buying experience plus the benefit of a career in law I have been able to avoid (or deal with) some of the most 'sorry excuses' when it comes to the motor trade. Some car dealers are so bad they are now generating their own TOTALLY FAKE 'positive 5 star' reviews! One can spot these 'dealer generated' review sites a mile away - just look for the generic "I would recommend blah blah because they blah blah blah... Short and bland ''reviews'' cobbled together by dumb sales reps on their lunch break - oh dear, oh dear. Scratch beneath the 'corporate window dressing' however and many bad practices are still much in evidence. The PENTAGON Motor Group is a case in point. They employ clever 'advertising' and 'introductory sales people' to convert phone calls into actual "footfall in branch". As most educated adults know, once the weak willed or ignorant set foot in some car dealerships they present themselves as such 'easy prey' to unethical sales reps - we all know the type - totally devoid of any morals or scruples!!
Anyway, in October 2017 Pentagon Alfa Romeo in Doncaster 'boasted' that they had a 2011/11 Giulietta 1.6 jtdm LUSSO, 59k miles "In stock and for sale" ( for £5095 ). With the much vaunted (over-hyped) 'Pentagon Price Promise' in mind, I duly presented one of their experienced sales reps with a couple of similar examples of the same car that were ''for sale'' with independent traders elsewhere - (Giulietta 1.6 jtdm LUSSO F.S.H. & cambelt change ( for £3,890 ) Giulietta 1.6 jtdm VELOCE 71k miles F.S.H. etc. ( for £4,490 ). He then wasted half a day of my time repeatedly refusing to reply to my calls. He then, ''via the manager'' (sic), FLATLY REFUSED to compete on price, brazenly stating that he and his manager wanted to achieve a minimum profit of £800 on the car.. so much for the shrill and hollow ''we will not be beaten" price promise! What a joke. What a travesty. What a sham. The awful sales rep then attempted to make up his own version of the Pentagon Price Promise wording! He carried on with this charade, calling me back to claim that the ''price promise'' needed to be "clarified at head office"(?!). I said, "So you don't understand your own company price policy which is VERY HIGH PROFILE advertised across the Country?". He feigned ignorance so I asked, "Are you seriously telling me that your sales manager does not understand it as well?" He avoided the question and, just like an automaton, simply repeated that the matter needed to be "referred for clarification". In a clear attempt to desuade me from my enquiry he then added that this 'clarification' would take a long time (several days if not weeks). Oh dear, really?? Of course ANY thinking person can see that what we have here is a knowledgeable customer, with good 'comparible vehicles' to negotiate a price downwards and a Total and Abject unwillingness to honour a much vaunted (but clearly FAKE) price promise. A formal written complaint was made to Senior Management at Pentagon but, as expected, nothing constructive or meningful was done. I was then told that Pentagon's Giulietta 1.6 diesel had sudenly ''failed many of its workshop checks'' - and it would be IMMEDIATELY taken off sale and sent to auction (this was despite the fact that the first sales rep informed me that these checks had already been done PRIOR to the car being advertised "for sale" (which is normal industry practice).. The caller then asked if I would like to purchase a MORE EXPENSIVE vehicle?! IS THERE ANY HOPE? Unsure if the caller was just plain stupid, or whether Pentagon were now being deliberately obtuse, I reminded him that the car was actually intended for my 22 year old son who had a modest income and who would NOT be interested in a finance deal to 'lever' him into a car ill suited to his budget. Over one week later the very same Giulietta car (that was supposed to have been withdrawn from sale) was STILL being Very Actively marketed by Pentagon Doncaster as being "in stock, for sale & ready to purchase"... Amoral clowns like this deserve to have a MINUS star rating!!

Excellent Service - Car was taken in for a provide malfunction, great service and I was kept up to date throughout!

AVOID ARNOLD PENTAGON NOTTINGHAM AT ALL COSTS
My son passed his driving test not long ago, and as such he has been looking for his first car having spent months saving for the day. There was the perfect car advertised on the Arnold Pentagon website at a good price. When I came to enquire about the car the initial salesperson was rude and I could tell was not interested in speaking with me.
Even so my son wanted that particular model and was prepared to pay the FULL screen price.
I made arrangements to travel the 100 miles from my home address in Manchester to buy the car as advertised, and an appointment was made for 3pm. I was even then made to pay a £100 deposit, to be told when we arrived that it was a good job as he had an enquiry during the time we were travelling to the garage, even though I knew the car had been with them for over a month and not sold. That must be the oldest salesman trick in the business....and a bit old hat now.

We arrived with my son at 14:55 to be told that the sales representative who I had spoken to only 2 hours earlier was actually with another customer, even though he knew we were due at 15:00 hrs. There were a number of other sales people sat around doing nothing and as such we had to wait for over half an hour for him to finish.
When we then started to discuss the purchase we were suddenly told that there would be a £149 admin fee, that came completely out of the blue. At no time were we informed of an additional charge that was to be added, when the final price had been confirmed before we set off.
I felt completely let down and having travelled all that way, was left with 2 options.....leave or pay the fee.
I made my feelings quite clear to the sales representative, without swearing or raising my voice, however he then became completely dismissive and obnoxious for the next hour completely spoiling the experience for my son.
Shortly into the process the sales representative returned after one of his numerous visits to the back offices ( mostly to use his mobile phone ), and said that he was not charging the fee as "HE COULD NOT BE BOTHERED WITH THE HASSLE"....wonderful customer service.
I only visited the garage as my son wanted the car, and I will definitely not be returning my business to this garage and will not be recommending this company to anyone that I know.
My son paid the exact screen price and did not receive any discount what so ever and was going to be charged an extra £149 on top of the price of the car. He even had to pay for his own petrol, which I have been informed from other garages is usually complementary.

Pentagon used sales in oldham
Finally found a zafira tourer 14 plate in exchange for my zafira 13 plate, beautiful looking car in deep sky blue give it a test drive it was torally different to my zafira and didnt seem as wide and comfy so we were unsure what to do as the car had been brought to oldham from Derby that day i tried to explain to paul greenough the salesman we where unsure as the car was totally different to our own and his response was WELL IF THATS THE CASE THEN WE WILL CLOSE YOUR FILE CANCEL THE DEAL AND DON'T COME BACK TO US WE WON'T DEAL WITH YOU AGAIN yes i mithered them for a few weeks to find the car for me but today was the first time i had sat in a zaffira tourer and after his response i will never use Pentagon again for vehicle purchase or servicing as a self employeed business owner if I spoke to a repeat customer like that I would loose their business well pentagon have now lost mine and I will ensure everyone in my network hears about this

Absolutely disgusting company and customer service they all seem to be doing some underhand practice putting finance in other people's name with out asking when they were meant to be the guarantor I know that has happened to 2 other people and myself and we are taking this further even GMAC the finance company has even said it's a breach of contract as the person with the finance should have the car in their name and also the main driver on insurance. Gmac didn't even know where the car was been kept. AVOID at all cost.

NEVER GET FINANCE FROM PENTAGON, THEY WILL RIP YOU OFF, IF YOU NEED TO BUY A CAR FROM THEM GO ONLINE AND GET A LOAN

Vauxhall Pentagon Mansfield are an utter disgrace!! Our son turned 17 in October 2016 and we bought him a Corsa from this garage after being met with smiles and promises of a great after sales service. We bought a 'service pack' and extra warranty but have had nothing but problems ever since and found that nothing is covered by anything at all! The staff have gone from smiling people, promising everything to rude, condescending people who couldn't care less. The car wouldn't start and yet they tell us we've got to get it to them for them to look at it. On another occasion we had a 'recall' on the car but they didn't tell us what it was. We took the car in and all they wanted to do was tell us that it needed new this that and the other and didn't even mention the recall. I don't think there was even a recall, it seemed to be an excuse to get the car back and then quote ridiculously high prices for tyres and brakes, which we ended up getting done at a local, reliable, friendly garage. I would never use this garage again, they've broken every promise and totally let a 17 year old down with his first car. Terrible, terrible, TERRIBLE service by these rude people

Saw exactly the Mazda 3 I wanted on the Pentagon (Tritton Road, Lincoln) website. Drove 90 miles to see it, drove it and wanted to buy it. The salesman then gave me the price! Taking off the trade in allowance the price was MORE than the original advertised price!! £140 admin fee (which he tried to tell me all dealers have), this add on, that add on, absolutely ridiculous. He even tried to tell me they were only making £38 profit on the car. One star is being generous.