Pentagon Vauxhall Avis 

traded my car in at pentagon oldham for a used astra GTC, upon finding the car i wanted there was a few scuffs to the body work and a broken sunvisor and plastics broke on the drivers seat i asked if these could be fixed if i took the car to which i was told they would be, upon picking the car up these issues had not been fixed and i was told by the sales rep andreus that these issues could not be fixed as the scuffs on the on boot would mean the boot being resprayed and the cosmetics inside the car would cost to much so me being me decided he was being truthfull and still took the car as ibe wanted a astra GTC for some time. now ive had cars in the past from vauxhall and never had issues until i came to oldham that is a mistake ill never make again as ive had nothing but problems with the car since having it.
anyway ive been taking the car for its services and mechanical works to be fixed at pentagon rochdale and all i can say is for the years ive been going to rochdale ive never once had any issues with having problems resolved Darren who works on the service desk deserves a bloody medal for his top notch customer service hes so helpfull and always goes out of his way to help getting issues resolved hes helpfull in every way possible and i do hope that someone from vauxhall does actually see this review because its staff like Darren that make the jobs easy and i think all these other service centres should take note and get vauxhall back on the 5 star reviews

I didn't think the reviews could be as bad as they make out when I took my car to Pentagon Oldham. It turns out they are. I experienced the worst customer service I've ever had from any company.

Total lack of communication at every step, 4 failed promises to contact me so I had to chase up constantly. 3 promised ETAs, all missed. 8 days to fix a problem that would take a competent garage a few hours. Just awful.

They had an offer on of a free £20 voucher if you had their 'Check & Treat' done, which they claim to send "via email within 10 working days", I let you guess if I ever received that email or not...

Avoid Pentagon Oldham at all costs.

there customer service is the worst ive come across they just pass your to another perosn nobody wants to help you at all and there website is a joke they are always putting cars as new in stock that have been stood for sale for upto a year it cant be legal

PENTAGON SHEFFIELD VAUXHALL
Rang and booked my grandland in for the chrome trims on the front doors to be fixed, they are catching the rear door chrome trims when you open the door. I also reported the voice control system as not working.
Dropped car off at 9am returning at 4pm car was ready at 5pm. They had not touched the car as needed to order parts to fix this known problem. Technician said voice system works ok!
Returned 2 weeks later. Left car for work to be complated. Got call at 4pm car ready.
Told at reception that the wrong rivets had been ordered from Germany so could not fix the trims. Not touched voice control.
Now waiting for a call to say rivets arrived
Could they not have ordered the parts for this known problem before i took the car in. And how does a voice control system that does not work be said to be ok?
Worst service I have ever had from any dealership in my 50 years of car ownership

I’ve tried 3 times to view a demonstrator car advertised on the pentagon website! 3 times now and I’ve not seen the car because someone’s driving his family round in it when I want to view it! Waste of my time! I thought if a car is advertised then it’s for sale?? Obviously not!!!

I would be extremely warey when purchasing a car from Pentagon Oldham. I bought my car less then 8 months ago and was told I had 12 months warranty. My car boot is now broken and I am unable to even open it, took it back to pentagon to get it fixed and was told apparently this was not covered under the warranty even though I Was told by the salesman Chris Supyck 'anything goes wrong in the 12 months it will be sorted' what an absolute load of rubbish that was. He will basically say anything to get a sale so hes getting his commission! I phoned them up various times over two weeks because they couldn't be bothered to call me back and just kept passing me from person to person. I then actually spoke to Chris Supyk who promised me he would speak to the manager and see what he could do. He never even bothered calling back. I am now stuck with a car that doesn't have a functioning boot less than 8 months down the line unless I fork out the £216 they have told me it will be to get it fixed. So just be very careful if you get told you have 12 months warranty, you haven't. Your being told false and misleading information. So I would definitely think twice before shopping here for a car!

Absolutely terrible service. I hope they go out of business. If there is any justice they will.

You would get better service from a team of trained monkeys.
At least they would be trained.

Vauxhall is an utterly unreliable car. I bought it 2 years ago and it has broken down 3 times with manufacturer's fault!
REALLY DO NOT TOUCH IT OR WASTE MONEY ON IT. I am a very careful driver and have always serviced cars regularly.

nfortunately I came into contact with this dealer I would advise you to stay well away
It started with me seeing quite a rare colour insignia on network q
As I run a taxi firm and have been a loyal customer to Vauxhall by having three insignias
I decided to make the 183 mile journey to the dealership which was a journey but hopefully worth it as I had seen the pics and walk round video online so knew how immmaculate the car was
I paid the remaining money and purchased the car and arranged to pick up the car a week later
Just as I was leaving to start my long journey the following tue evening I received a phone call to ask me if I could come later as a trim for the car haven’t arrived and was on parts van for 11am I asked what trim and was told sorry I dont know
Unfortunately I was on a very tight timescale and advised I would be arriving at agreed 9am as I had a appointment for 1pm in my home area I drove the car home and arrived at the place that fits my meter etc whilst I was waiting I walked round the car and noticed some damage on the rear bumper on closer inspection I noticed the damage was from bumper down to bottom as if it had hit a post
I was shocked also that the damage had been covered up with a red touch up pen which to be fair looked like a 3 year old had done I was so shocked I phoned the garage straight away also emailing pics
I took my car to be checked before been granted a licence by councils appointed garage the next day to be amazed that first time in over 10 times my car was failed because of the rear damage
This was on Thursday I can’t get a new appointment till Monday now so I’ve been forced out of business until Monday as don’t have a licensed taxi 🚕
Although dealer has agreed to pay for a cosmetic repair I was told it was my fault as the car needed a strict test and it would have been ok if it was a private car
The sales manager has refused to pay for my loss of earnings until Monday if they had been honest with me on Tuesday evening and told me what had happened I understand accidents happen and I would have carried on using my old taxi 🚕 and waited until insignia was repaired and then collected when it was ready
My main issue is the dishonesty I have spoke to vauxhall and are preparing a case as we speak for court to recover my loss of earnings
I was advised yesterday by the sales manager why didn’t you check the car before leaving
My answer Because i trusted it was a main dealer and the car would be in the same condition it was when I saw it a week ago perhaps I’m too trusting
ONE VERY UNHAPPY PENTAGON LINCOLN AND VAUXHALL CUSTOMER

I purchased the Grandland X from Pentagon Nottingham in April. I phoned the dealership to report some issues I was experiencing, namely the infotainment system kept rebooting and the front passenger door was difficult to open. I was told a recall was needed for another issue, first time I had heard about it, The car was booked in and duly collected. Just before the car was returned I received a call to say that the recall issue had been sorted but the infotainment could not have a software update done as their internet connection was too slow, bad for a main dealership!!!!!. The door issue had been identified but I would have to take the car to the body shop which was situated in a different location in Nottingham. When the car was returned and I saw the issue with the door that had been pointed out, I couldn't understand why they didn't just take the vehicle to the body shop and have it rectified. I have purchased 4 vehicles in the past and expected much better service. Will have to think where my next vehicle will be purchased from

Daughter thought that she had bought a Vauxhall Viva with delivery miles.Delivered from Sheffield branch to her house in Devon. Not sure what route was taken but upon delivery 7000 miles was showing as the mileage.Two weeks have now passed and car has not been picked up, no apology and still waiting for a refund to take her custom elsewhere.From her experience my company will not be purchasing any vans from them.

False advertisement on website. Went into Pentagon during the 4 day event where they advertised Nil deposit and 0% APR on all used cars for 5 years and when we chose a car the salesman said that that offer is only for 1 year and that we would have to pay a deposit on all cars! Absolute waste of time!!

If I could give a no star rating I would.
It all started in 2015 when I bought a brand new Vauxhall Mokka.
I collected this brand new car and when I got home I noticed a scratch on one of the alloy wheels and also a locking wheel nut was damaged on the same wheel.
After several phone calls, the wheel and locking wheel nut was repaired.
I took the car in for its first service.
On collecting the car and before leaving the service area I noticed a deep 3 inch scratch on the bonnet. A service reseptionist suggested that the scratch was already done before it was took in. IT WAS NOT. After several phone calls asking for the service manager to return my calls. I contacted customer service and got a call with in the hour. The service manager agreed to repair it.
Second service. The car came out with the air conditioning unit making a noise. I found the fault. It was two old dried leafs underneath the filter. I can't see how they could get there. Also scratches on the alloy wheels from where they had taken the wheel nuts off. I was that cross I told pentagon I would sort the wheels out at a later date.(i still haven't done it yet).
Third service. I asked for a photo of an alloy wheel to be taken, as it is pitting (nothing to with any of the scratche) and send it to vauxhall to be replaced under warranty. Guess what they even got that wrong and sent a photo of a different alloy which isn't pitting.
I only kept taking the car back because I had a service plan.
I have had seven new cars and pentagon is the worst dealer I have dealt with.
Do not use this dealership and especially the service department.

I can honestly say dealing with garage has been one of the worst experience's I have had in my 77yrs we went into this garage to see what the weekend deal was and to see what my car was worth we put a holding fee down and was told nothing would be done until the week following we trusted the sales man Mike but he wrote my wife's credit details down on a
piece of paper my wife was very concerned about it and we decided not to go ahead but the garage cashed the £200 so we complained to head office the manager phoned from the Lincoln branch and was very rude and told us not to go into there show room again wasting there time ETC the sales manager Andy was more polite probably had more customer relation tack especially with the older person we are going to purchase at a later date but defiantly not there we have got our money back after a week of worrying and speaking to the legal department in the bank

Applied and showed interest in one of there vehicles. Left it a few days not heard nothing back. Contacted them again and they make the excuse that they couldn't get hold of .me
Strange when they had already contacted me on the information I provided. Chased them again today, but still absolute ignorance. Poor customer service, Poor management and fobbed off with lies from there call centre. Vauxhall Mansfield don't deserve anyone's business. Taking my search elsewhere
DON'T USE THEM

Avoid at all cost . As my daughter had turned 18 we wanted to get a new car in her name , as her previous car had been in my name because she was only 17 . We entered oldham pentagon and I specifically told the sales man our situation and he said I would most likely have to be named as a guarantor but was told this would definitely not show on my credit file as a finance deal , it would all be in my daughters name . I constantly asked questions to make sure of this as we were planning to move house in the close future. The finance went through and we picked up the car within days . 6 weeks has now passed and I’ve just been informed by my financial advisor my mortgage has been rejected as £17500.00 finance from Vaxaul finance has been added to my credit score . I am furious I couldn’t have made our situation any clearer. I have spoken to Chris the manager at oldham today to be told I am a joint owner 😤 never ever would I have signed the agreement if I’d have known this the salesman pulled the wool over my eyes and mis sold the car by saying “your just a gaurantor” . I’ve been made to feel like a liar on the phone to Chris so when I said I’d come down to the showroom to have a face to face meeting to see who was lying he threatened me saying the police would be called , what a absolute disgrace. Can I also add over the past 10 years I have bought in excess of 7 cars from this dealer . I intend to take this further even though Chris the manager said I’d be waisting my time . Also Chris if your reading this I’m still awaiting the text you promised me with the customer complaints details

Not helpful my corsa has done just over 19000 miles. Now needs a new engine due to manufacturing fault they refuse to help with a courtesy car and think they are doing me a favour by putting a new engine in at no cost to me this is covered by my lifetime warranty any way .never phone you to let you no anything about your car you always have to call them, Customer service is terrible, apparently they don’t have to give you a courtesy car after first 3 years lifetime warranty doesn’t cover courtesy cars even though it’s a manufacturing fault totally useless

Pentagon Mansfield Repair Garage

dont use
Slow
Lie
over 3 weeks to change a bumper and fix a dent they said it would be 1 week

It would appear they use under handed tactics to pull the wool over your eyes. read the email sent to Pentagon Oldham Dealer principal. Did not even send me a reply.

Dear Rob

I thought it would be appropriate to share with you the poor customer services received from your salesman Harry. On Wednesday of this week Harry quoted my wife a Corsa Energy AC in white, £9,274 on a PCP agreement which is to be an eighteenth birthday gift for our son. Despite 3 telephone calls from my wife, one from myself requesting written specification of the offer he had put forward on each phone call we were informed that he had indeed emailed across the specification. This never arrived despite being given two separate email addresses. On one occasion I even emailed him to enable him to reply to my email in an attempt to receive the requested information. Furthermore, I had made an appointment to travel from Bolton to complete the transaction at between 2 – 3 o’clock. Upon chasing the required specification again this morning prior to our drive over I was informed that Harry was not working today. I had therefore asked to speak to yourself to outline my concerns without any luck.

I question what underhanded sales tactics are taking place within your dealership, hoping without your knowledge, for the above to happen. Why would I be told that emails had been sent and delivery receipts obtained on two separate email addresses ( the likelihood that this never happened although you could check). Why would he make an appointment knowing he would not be available as well a knowing that I do not have a copy of the quotation. Is this an attempt to confuse a customer whilst they are in the dealership ?

Over the 30 plus years of purchasing high end prestige cars I can honestly say I have never experienced such tactics, especially for a car that can be purchased anywhere. I would appreciate your comments on the above.

I wouldn’t even give them a 1*!
Bought a 16 plate insignia, heard the brakes squeaking from the beginning, kept getting into the garage and told it was fine, 9months later only driven 8,000 miles on the car, brakes have gone and they take no responsibility in the fact that they fobbed me off the numerous times I took it in. Something is a miss and they are liars and don’t care that I had children in the car. DONT USE them! AVOID patronising robbing company! When you make a complaint they send it back to the department you are complaining about! Ridiculous