Great experience with the gentleman I was talking to on the phone, he was very thorough and went through everything with me about my bill. I would be more than happy to speak to this gentleman again o... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very nice on the phone. They were able to cope with the second very old meter, which didn't do anything. Agreed to come out and remove at no charge. Would put me on an open monthly bill that didn't ti... Voir plus
L'entreprise a répondu
I have been a Power NI customer for many years having had great support, and after moving home decided to continue with Power NI. Moving into an apartment presented some difficulties in relation to t... Voir plus
L'entreprise a répondu
Left me in tears, didn’t help me at all. Refuse to close accounts even though we have paid our bill and are no longer there. Sending us bills of thousands of pounds despite no one in premises for tw... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Power NI
Écrit par l'entreprise
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
Moving House?
Écrit par l'entreprise
Coordonnées de contact
64 Newforge Lane, BT9 5NF, Belfast, Royaume-Uni
- home@powerni.co.uk
- www.powerni.co.uk
4,3
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have been with power ni for 13 years…
I have been with power ni for 13 years and never any issues with them there customer service is second to none
8 août 2025
Avis spontané
Réponse de Power NI
Hi Michaela,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
New bar code reading a disaster does…
New bar code reading a disaster does not recognise either postcode or mpr number.
8 août 2025
Avis spontané
Réponse de Power NI
Hi,
Thank you for getting in touch,
Sorry to hear you are having issues,
We would like to look into this for you.
Please contact us on our customer service helpline on 03457 455 455 (option 3) or email us at home@powerni.co.uk.You can also reach out to us on our social media via Facebook or X.
Thanks,
Power NI Team
A really quick response...
A really quick response to a query about a bill and everything resolved very efficiently.
31 juillet 2025
Avis spontané
Réponse de Power NI
Hi James,
Thanks for taking the time to let us know about your recent experience with our team.
We're delighted to hear that you were able to get your query resolved quickly and that you were happy with the service.
Please don’t hesitate to get in touch again if there's anything else we can do to help.
Thanks,
Power NI Team
Best customer service I've had in years
Best customer service I've had in years
with 3 separate members of the team
on 30/7/25.
A credit to the company.
30 juillet 2025
Avis spontané
Réponse de Power NI
Hi Eamonn,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
Good reliable service
Good reliable service, reasonably priced, excellent problem resolution, communication and efficient billing. No need to do everything againandagainandagain - or work across several linked devices just to pay a bill or get a meter reading in. Keep up the good work!
25 juillet 2025
Avis spontané
Réponse de Power NI
Hi Henrietta,
Thanks for taking the time to let us know that you found our service reliable and efficient.
We're really pleased to hear this and will pass on your comments to the wider team.
Please don’t hesitate to get in touch again if there's anything else we can do to help.
Thanks,
Power NI Team
I regretted I have sign up for them
Power NI catch me on their famous keypad+ which has so many bugs, that until now, which is already several month it is not working from the first day
do not bother with them...you'll be mislead
21 juillet 2025
Avis spontané
Réponse de Power NI
Hi Ivan,
Thanks for getting in touch.
We’re sorry to hear you're having issues with your Keypad+.
We’d really like to sort this out for you. You can call our customer service helpline on 03457 455 455 (option 3) or email us at home@powerni.co.uk. You can also reach out to us on our social media via Facebook or X. We’ll get you in touch with our Keypad + team who will look into everything for you.
Thanks
Power NI Team
All went very well and nice people to…
All went very well and nice people to talk to it was no bother to them to get it sorted thank you
30 juin 2025
Avis spontané
Réponse de Power NI
Hi William,
Thanks for taking the time to let us know about your recent experience with our team.
We're delighted to hear that you were able to get your query resolved quickly and that you were happy with the service.
Please don’t hesitate to get in touch again if there's anything else we can do to help.
Thanks,
Power NI Team
Quick response, effective solutions, and professionalism in communication
You have the best customer service ever.
I thank you from the bottom of my heart ❤️
26 juin 2025
Avis spontané
Réponse de Power NI
Hi Rami,
Thanks for taking the time to write a positive review.
It’s great news to hear that you’re happy with the service you’ve received from us. We are delighted to have you as our customer.
Please don’t hesitate to get in touch again if you have any queries.
Thanks,
Power NI Team
Worst system ever
As usual unable to pay bill online. Reported the problems twice still as bad as ever.
25 juin 2025
Avis spontané
Réponse de Power NI
Hi David,
We are sorry to hear you are having issues with our online payment system.
We would like to look into this for you. Please contact us on our customer service helpline on 03457 455 455 (option 3) or email us at home@powerni.co.uk.You can also reach out to us on our social media via Facebook or X.
Thanks,
Power NI Team
The team dealt with my inquiry
The team dealt with my inquiry, quickly and directly. I was told what I need to do and the evidence they needed to sort the problem . Which I did and the issue was rectified straight away. This is a great service 👏
19 juin 2025
Avis spontané
Réponse de Power NI
Hi There,
Thanks you for taking the time to leave such a lovely review.
We really appreciate it and are delighted you are happy with the service you received from us.
If you do need anything again in the future please just get back in touch.
Thanks again,
Power NI Team
The app is awful
The app is awful, constantly having issues.
Tonights is that i cant retrieve my top up code so I have the option of the meter ringing for hours tonight and this morning or buying another top up so see me through until they provide me with the last code.
Very poor service. Worst app I’ve known
18 juin 2025
Avis spontané
Réponse de Power NI
Hi Joanne,
Thanks for your feedback.
We're sorry to hear that you have been experiencing issues with the Power NI app.
Please reach out to us with your details so that we can offer support.
You can email us to home@powerni.co.uk, phone us on 03457 455 455 (option 3) between 9am and 5pm (Mon-Fri), or send us a message via social media.
Thanks,
Power NI Team
The App is dreadful
The App is dreadful, never worked properly and always had to go to a shop to top up. Company extremely difficult to get in touch with.
16 juin 2025
Avis spontané
Réponse de Power NI
Hi Deborah,
Thanks taking the time to leave us a review and we are sorry to hear this.
We would like to look into this for you. Please contact us on our customer helpline on 03457 455 455 (option 3), by email home@powerni.co.uk ,or alternatively reach out via our social channels with your details.
Thanks,
Power NI Team
THERE PRICE ARE GREAT.I WAS WITH YOU…
THERE PRICE ARE GREAT.I WAS WITH YOU BEFORE I REGRETLEAVING.THE OTHER ELECTRIC SUPPLIES SAY THERE CHEAPER.WHEN I GOT THE BILL THEY BILL WAS HIGHER WHAT THE SAID.I WOULD RECOMMEND POWER NI TO EVERYONE.MANY THANKS.
5 juin 2025
Avis spontané
Réponse de Power NI
Hi John
Thanks you for taking the time to leave such a great review.
We really appreciate it and are delighted you are happy with us here at Power NI
If you do need anything again in the future please just get back in touch.
Thanks again,
Power NI Team
Extortionate, abusive pricing
Extortionate prices, you really could not shovel enough money to this greedy company. The pursuit of Net Zero is woke drivel designed to wipe out as many poor people as possible en route to some kind of joyless dystopian hellscape for what remains of us, and we have to pay through the nose for this abusive interpretation of an imaginary climate crisis. The heads of the energy companies in the UK should be charged with capital crimes.
10 juin 2025
Avis spontané
Réponse de Power NI
Hi Jonathan,
Thanks for taking the time to leave a review.
Power NI is a regulated company and our prices are set and agreed with the Utility Regulator. We regularly review our pricing to ensure customers receive a fair and competitive rate.
Thanks,
Power NI Team
First class
Customer service is excellent as they will always go the extra mile.
1 mai 2025
Avis spontané
Réponse de Power NI
Hi William
Thanks you for taking the time to leave such a great review.
We really appreciate it and are delighted you are happy with the service you received from us.
If you do need anything again in the future please just get back in touch.
Thanks again,
Power NI Team
Simply the best
They are better than all the rest so efficient reliable 5***** plus the best you can get so forget the rest and join the no 1 supplier
19 mai 2025
Avis spontané
Réponse de Power NI
Hi John,
Thanks so much for taking time to leave us such a positive review.
We are delighted to hear you are happy with the service you receive from us.
If you do need anything again in the future please just get back in touch.
Thanks again,
Power NI Team
Quick to speak to someone best service…
Quick to speak to someone best service I've had in a long time
16 mai 2025
Avis spontané
Réponse de Power NI
Hi Isabelle,
Thanks so much for taking the time to leave us such a positive comment.
We are very pleased to hear you are happy with the service we provided.
Thanks, Power NI Team
Excellent service.
I love the way they promptly respond to my request and offer solutions without stressing me.
13 mai 2025
Avis spontané
Réponse de Power NI
Hi,
Thanks so much for taking the time to leave us such a positive comment.
We are very pleased to hear you are happy with the service we provided.
Thanks, Power NI Team
Changing to monthly Direct Debit
Straight forward process of changing to monthly Direct Debit. Only took about 5 mins and pleased with the outcome.
13 mai 2025
Avis spontané
Réponse de Power NI
Hi Colin.
Thanks so much for leaving us your feedback.
We really do appreciate it!
If you need anything in the future please just let us know.
Thanks, Power NI Team
Tried to get info re a switch of…
Tried to get info re a switch of company . Gave my name etc but not bill no as I unable to source it ... I gave ph no but no one could use that.....
1 mai 2025
Avis spontané
Réponse de Power NI
Hi James,
Thanks for taking the time to leave us a review.
We're sorry to hear you weren't able to get the information you needed.
Please get in touch via Facebook or X or by emailing us at home@powerni.co.uk so we can help.
Thanks,
Power NI Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.