Great experience with the gentleman I was talking to on the phone, he was very thorough and went through everything with me about my bill. I would be more than happy to speak to this gentleman again o... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very nice on the phone. They were able to cope with the second very old meter, which didn't do anything. Agreed to come out and remove at no charge. Would put me on an open monthly bill that didn't ti... Voir plus
L'entreprise a répondu
I have been a Power NI customer for many years having had great support, and after moving home decided to continue with Power NI. Moving into an apartment presented some difficulties in relation to t... Voir plus
L'entreprise a répondu
Left me in tears, didn’t help me at all. Refuse to close accounts even though we have paid our bill and are no longer there. Sending us bills of thousands of pounds despite no one in premises for tw... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Power NI
Écrit par l'entreprise
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
Moving House?
Écrit par l'entreprise
Coordonnées de contact
64 Newforge Lane, BT9 5NF, Belfast, Royaume-Uni
- home@powerni.co.uk
- www.powerni.co.uk
4,3
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Power NI
Hi Robert,
Thanks for taking the time to leave a review.
We are happy to hear that the switch process was simple.
If you need anything further, please do not hesitate to get in touch.
Thanks
Power NI Team
Prompt helpful response
4 septembre 2025
Avis spontané
Réponse de Power NI
Hi Beverley,
Thanks for taking some time to leave such a great review.
We really appreciate the positive comments and are pleased you had your query dealt with so quickly.
If you need anything further, please do not hesitate to get in touch.
Thanks,
Power NI Team
Very positive experiance dealing with…
Very positive experiance dealing with PowerNi - I definitely expected far more hassle basedd on previous dealings wiith utility companies
I had to get a derelict property "re-energised" expected it to take ages with lots of hassle but was all sorted in no time, kept well informed throughout
1 juillet 2025
Avis spontané
Réponse de Power NI
Hi Matt,
Thanks for taking the time to leave such a positive review.
We are glad to hear your issue was resolved quickly.
If you need anything further, please do not hesitate to get in touch.
Thanks,
Power NI Team
Just swapped to PowerNI
Just swapped to PowerNI. Effortless. Staff very helpful. Prices look reasonable per domestic kW currently...
3 septembre 2025
Avis spontané
Réponse de Power NI
Hi There,
Thanks for taking the time to leave us a review!
We are very happy to hear you have found the switch an easy process.
We hope you have a lovely day!
Thanks
Power NI Team
Good efficient service resolved problem…
Good efficient service resolved problem straight away, which was a technical fault at my end.
2 septembre 2025
Avis spontané
Réponse de Power NI
Hi,
Thanks for taking the time to leave a positive review.
We are glad to hear your issue was resolved quickly.
If you need anything further, please do not hesitate to get in touch.
Thanks
Power NI Team
Courteous response
I received a very courteous response to my email communication. The response was timely, clear and addressed my situation effectively. I was very satisfied with my experience of Power NI.
2 septembre 2025
Avis spontané
Réponse de Power NI
Hi James,
Thanks for taking the time to leave a review.
We are delighted to hear you were happy with your recent correspondence by email.
If you need anything further, please do not hesitate to get in touch.
Thanks
Power NI Team
Was moving house recently and I…
Was moving house recently and I contacted them and I was so pleased with my service
14 août 2025
Avis spontané
Réponse de Power NI
Hi Carol,
Thanks for taking the time to leave us a five star review
We're happy to hear you were satisfied with our services.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Fast and easy remote control without…
Fast and easy remote control without any phone calling, perfect!
27 août 2025
Avis spontané
Réponse de Power NI
Hi Oleksandra
Thanks for taking the time to leave us a five star review
We're happy to hear you were satisfied with our services.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
It was so easy to do the switch and I…
It was so easy to do the switch and I think I am saving a bit
27 août 2025
Avis spontané
Réponse de Power NI
Hi Seamus.
Thanks for taking the time to leave us a review!
We are very happy to hear you have found the switch an easy process.
We hope you have a lovely day!
Thanks
Power NI Team
Useless!!
Today is the third time in 2 weeks I tried to top up (unsuccessfully) on the app and the same thing keeps happening. My bank is approving the payment and the “wonderful” PowerNI keeps saying there is a problem. Yes, you are the problem!! Think it’s time to switch to another provider!!
24 août 2025
Avis spontané
Réponse de Power NI
Thank you for getting in touch,
Sorry to hear you are having issues,
We would like to look into this for you.
Please contact us on our customer service helpline on 03457 455 455 (option 3) or email us at home@powerni.co.uk.You can also reach out to us on our social media via Facebook or X.
Thanks,
Power NI Team
Can’t fault my experience with Power…
Can’t fault my experience with Power NI. I earned £40 cash back on our recent holiday booking through Power NI Perks - great 👍🏽
1 août 2025
Avis spontané
Réponse de Power NI
Hi Ben,
Thank you for letting us know about how you've saved with our Perks platform on your recent holiday booking.
We're pleased to hear you've enjoyed using the service and appreciate your feedback.
Please let us know if there's anything we can do to help in the meantime.
Thanks,
Power NI Team
Great experience with the Perks…
Great experience with the Perks Platform. While £ increases are not ideal, the communication of these have been clear
15 août 2025
Avis spontané
Réponse de Power NI
Hi
Thanks for taking the time to let us know about your experience with our Perks platform.
Our Perks team are constantly working on offers for customers and we're delighted to hear your feedback.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
But disappointed in the Perks as there…
But disappointed in the Perks as there nothing for me and my family,I’m from N Ireland and the majority of the Perks are in England.
15 août 2025
Avis spontané
Réponse de Power NI
Hi Marlane,
Thanks for taking the time to leave a review.
We are sorry to hear you couldn't find any deals that were suitable for you.
if you would like to discuss this further please get in touch and we can assist you.
Kind regards,
Power NI Team
Free cinema tickets which was nice
Got free cinema tickets which was nice. More of that please
13 août 2025
Avis spontané
Réponse de Power NI
Hi Sally,
Thanks for taking the time to leave us a five star review.
We are glad you were happy with the offers we had provided.
If you need anything in the future, please get back in touch with us.
Kind regards,
Power NI Team
So easy to follow and understand
So easy to follow and understand. No problems whatsoever
14 août 2025
Avis spontané
Réponse de Power NI
Hi Paul
Thanks for taking the time to leave us a five star review.
We're happy to hear you were satisfied with our services.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
NI perks....not
I would love to use my power NI perks if I could actually register!
I have tried to register, I have sent numerous emails to get password, but never get a reply, and I always check my junk folder.
14 août 2025
Avis spontané
Réponse de Power NI
Hi Joanne, Thank you for taking the time to leave a review.
We are sorry to hear that you've had issues with your Power NI Perks registration.
Please can you contact us on our customer help line on 03457 455 455 (option 3) and you'll get through to a colleague that will be able to assist you.
Alternatively, please reach out to us on Facebook, X (Twitter) or Instagram.
Thanks,
Power NI Team
While away on holiday my top up card…
While away on holiday my top up card ran out and you cut off my power
There was no email or contact from yourselves to inform me
We are both over seventy years of age and this has never happened before
12 août 2025
Avis spontané
Réponse de Power NI
Hi Peter.
Thanks for getting in touch.
Unfortunately we do not have any way to know if a customers keypad runs out of credit. It is best to ensure there is sufficient credit on it if a property is going to be vacant. It is a prepayment top up meter and supply will go off if the credit runs out.
We do however offer different billing options which have a constant supply. Please get in touch if you would like more details on this.
Thanks,
Power NI Team
Réponse de Power NI
Hi James.
Thanks for taking the time to leave us a lovely review.
We really do appreciate it and very glad you are pleased with the service we provided.
Thanks
Power NI Team
Extorted and fed up…
I can't help but feel slightly patronised when sent marketing from Power NI even offering discounted cinema tickets while at the same time having some of the highest charges in Europe. That combined with the fact 71% of us in the UK believe energy should be in public ownership, but our energy system is privatised at every stage: generation, transmission, distribution and supply. We are being ripped off.
13 août 2025
Avis spontané
Réponse de Power NI
Hi Chris.
Thanks for getting in touch.
Power NI is the only regulated electricity supplier in Northern Ireland.
This means that all Power NI residential unit prices are agreed by the Utility Regulator of Northern Ireland.
This gives customers an additional level of safety and ensures that prices are fair.
Thanks
Power NI Team
no point giving review as they are the…
no point giving review as they are the only provider what smart ass thought of this
11 juillet 2025
Avis spontané
Réponse de Power NI
Hi Ian,
Thank you for getting in touch,
Power NI is one of a number of electricity suppliers in Northern Ireland. If you would like more information,
Please contact us on our customer service helpline on 03457 455 455 (option 3) or email us at home@powerni.co.uk.You can also reach out to us on our social media via Facebook or X.
Thanks,
Power NI Team
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