Premiumtours Avis 

249
•
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I went on the Evening Stonehenge private viewing, Lacock and Bath tour. Our guide was Rowan, she was INCREDIBLE! Loved her knowledge, personality, accent... really everything about her. She loves her... Voir plus

Noté 1 sur 5 étoiles

19th July 2024,went there for lunch, the staff were lovely, unfortunately the food was not as expected from previous visits,it's gone down hill,chips were over cooked and tasted earthy, hunters chicke... Voir plus

Noté 5 sur 5 étoiles

I chose the premium tour to Cotswolds and I enjoyed every second of it. The tour guide Zozo and the driver Hector made even the longer travelling parts of the jurney not only fascinating but also... Voir plus

Noté 5 sur 5 étoiles

My wife and had a fantastic experience with Ava from Premium Tours. We scheduled the early morning Stonehenge inner circle, breakfast in Lacock, and Bath tour. Our guide, Ava, was fun, energetic,... Voir plus

À propos de l'entreprise


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4,1

Bien

TrustScore 4 sur 5

249 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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4,1

Tous les avis

(249)

2 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Would recommend to anyone - Great company

We used Premium Tours for the Harry Potter experience in March via Red Letter Days.

What can I really say other than that they were fantastic. They responded almost instantly when making the original booking, and again when I had to change the dates as my other half couldn't get the original dates off of work anymore, all hassle free.

When it came to the actual date, we missed the coach at London Victoria as the timing on the board was wrong in the coach station itself, we panicked but I rang them and they let us join on the next coach an hour later with no issues.

Great company, and one of the few companies I have dealt with in life that doesn't have crap customer service.

Thank you for your tour, and customer service.

3 avril 2022
Avis spontané
Noté 5 sur 5 étoiles

Astonished by PremiumTours

This is the second tour I have booked with Premiumtours through Groupon.co.uk, and it was extremely great! I went to Stratford-Upon-Avon, Warwick Castle (the entry ticket was included), the Cotswolds, and Oxford. Our tour guide (Pepe - sorry I am not sure I can spell his name correctly) was very professional, he acknowledged us about the history and many bits and bobs (either while on the couch and while walking to see these features). Besides that, we also had some free time for ourselves to explore and enjoy all the vibes of new places.
I went to Bath and Stonehenge in 2016, that was my first trip with them.
Truly recommended, it is really worth the price. I am going to book another trip as soon as possible.

10 octobre 2021
Avis spontané
Noté 5 sur 5 étoiles

Cotswolds Tour With Lunch

Went on Cotswolds Tour with lunch. Richard R and Steve M were excellent as driver and tour guide. Visited four beautiful Cotswolds villages and had a fabulous time. Would recommend this company and will definitely book with them again. My only trip since lockdown and was well worth it and very safely done.

2 septembre 2020
Avis spontané
Logo de Premiumtours

Réponse de Premiumtours

Dear Beverley,
Thank you so much for taking the time to write a great review! Glad to hear that you enjoyed our trip to The Cotswolds with our guide Steve and driver Richard. I have shared your comment with them as well as our team at Premium Tours. We hope to see you again in the future.
Kind regards,
Premium Tours

Noté 1 sur 5 étoiles

Absolutely horrible

Absolutely horrible! We had to postpone our trip due to the current pandemic And they refused to give me a refund because I had initially rescheduled my trip I explained my son is in the high risk category and we rescheduled because we were ill and could not go but they refuse to give us a refund!
I had booked it because I have used premium tours and enjoyed the trip but would not recommend it anymore!

21 avril 2020
Avis spontané
Logo de Premiumtours

Réponse de Premiumtours

Hello Sneha,
I'm sorry to hear that you are disappointed with our service. After looking into the matter we found that the voucher you purchased was an open-dated voucher with a non-amendable and non-refundable policy once the booking was confirmed. We completely understand the current situation regarding coronavirus and how many people may not feel comfortable travelling in the near future. However we feel our offer of re-scheduling up to 24 months is fair considering the original terms and conditions did not allow any amendments. Thank you.

Noté 4 sur 5 étoiles

The tours we selected were great

The tours we selected were great, bet being able to get in contact with the company when requesting to add another tour in London & then waiting for the response, the delay times were to long in getting back to me at the Hotel or even via email.

9 août 2019
Avis spontané
Noté 5 sur 5 étoiles

Warwick Castle, Stratford, Oxford and The Cotswolds tour

I have done two tours with Premium tours so far. Warwick Castle, Stratford, Oxford and The Cotswolds tour and Stonehenge and Bath Coach Tour. I was very happy with both tours. Excellent customer service, the tour guides are very knowledgeable and professional at all times, drivers driving safely. I can recommend Premium tours to all

4 août 2019
Avis spontané
Noté 4 sur 5 étoiles

OPEN AIR LONDON

Old style top deck open air bus with an entertaining tour guide. Guide ascertains the nationalities on the bus for humour during the tour of c entral London.

30 juillet 2019
Avis spontané
Noté 4 sur 5 étoiles

Great tour!

tour guide is nice, friendly and knows everything. It's a great journey!

28 juillet 2019
Avis spontané

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