Complaint Reference CR59193326 Absolutely appalling company. So much conflicting info re closing my account. Uncaring Indian call centres operating the chat system - unsympathetic, Uncar... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Been with this card company for a good few years now and they have been excellent, handling any queries or questions I might have had via their customer service department, I never been miss charged,... Voir plus
L'entreprise a répondu
I have always had a very positive experience with my PULSE credit card. I mainly use it for Amazon purchases, and it has been convenient, reliable and easy to manage. The card works well for online sh... Voir plus
L'entreprise a répondu
I keep my side of the deal, Pulse keep theirs, everyone's happy!!! Fool proof app, excellent customer service whenever I ever reached out to them, credit limit reflective of my management of my debt... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Pulse is a credit card that rewards your everyday spending with cashback offers and pocket-friendly savings. It’s available by invitation only and designed for people who want to get more from their spending while keeping their credit simple and manageable. You can earn extra value from the purchases you’re already making through cashback offers, while easily tracking your spending, checking your balance, and managing repayments – all in one place. Simple tools help you stay in control of your account, making managing your credit feel more rewarding. Representative 39.9% APR (variable). NewDay LTD. Subject to status. 18+. UK only. T&C’s apply. Credit limits and score could increase with responsible account management
Coordonnées de contact
Royaume-Uni
- www.pulsecard.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Pulse
Hi Ian, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 best, Elan
Credit card
I've had a credit card for many years, and I've never had any problems here or abroad.
I always give it 5 stars.
18 juin 2026
Réponse de Pulse
Hi Lambe, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
No drama <3
I keep my side of the deal, Pulse keep theirs, everyone's happy!!!
Fool proof app, excellent customer service whenever I ever reached out to them, credit limit reflective of my management of my debt, what can I say, nothing bad at all guys and girls!!!
I would recommend Pulse definitely.
18 juin 2026
Réponse de Pulse
Hi Christos, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Card is so good and trustis there…
Card is so good and trustis there between client and the company which is fantastic
11 juin 2026
Réponse de Pulse
Hi,
Thank you for choosing us as your card provider. We're pleased to have you as our customer 😊
Best,
Stephanie.
Actually allowed a 2 fake transactions…
Actually allowed a 2 fake transactions off my account after I texted them NO, frozen my card now. Cant call them during the day as requested- working ....
11 juin 2026
Réponse de Pulse
Good Afternoon, Shane,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 455 8930 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help.
We hope to hear from you soon so that we can get this resolved for you.
- Kenith
Pulse great customer services
Easy to sort issues out, using either the messaging service or contacting customer services
11 juin 2026
Réponse de Pulse
Hi Trev, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 best, Elan
Réponse de Pulse
Hi Maureen, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Website good
Website good
Think if a loyal customer to you over a long period of time ! More 0 per cent transfer offers or discounts should be on offer! To help bring balances down to loyal payees
11 juin 2026
Réponse de Pulse
Good Afternoon, Joy,
Thanks for taking the time to share your review along with your valuable feedback, rest assured we'll be passing that on to the relevant team
Greatly appreciated!
- Kenith
Fantastic Service
Amazing service from Pulse, always keeping me updated with everything relating to my account would highly recommend.
11 juin 2026
Réponse de Pulse
Hi Wayne, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Simple credit card to use
Simple credit card to use, easy payment method linking my bank directly to pay statements, most of all easy to manage
4 juin 2026
Réponse de Pulse
Hi Paul, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Great card
Great card, website is crystal clear , easy to navigate and keeps you fully informed on spending, payments, etc.
11 juin 2026
Réponse de Pulse
Hi John, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Never had a problem in all the years…
Never had a problem in all the years I've been a customer. Always a 0% balance transfer offer available or 0% cash transfer just incase of Emergencies. Would definitely recommend to others.
11 juin 2026
Réponse de Pulse
Hi Jason, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
The app is easy to use
The app is easy to use, my queries are on there and I appreciate the security checks.
4 juin 2026
Réponse de Pulse
Hi Joa, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 best, Elan
Just a credit card?
Just a credit card? That's how I use it but what I like is: being able to pay for items by tapping the card, seeing my balance in the app, paying in full each month automatically with notifications that the payment will be taken soon with enough warning, warnings of I get near my credit limit or go over accidentally and bring able to top up to prevent charges that I didn't want.
4 juin 2026
Réponse de Pulse
Hi Andrew,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 We hope you continue to enjoy our services.
Best,
Stephanie.
The service is great.Every time I have…
The service is great.Every time I have been scammed,They go out of their way to get your money back.Plus I get cash back.It is a lot easier to pay a bill over the phone.My credit limit was put up without me asking.This is the best credit card that I have ever had.
4 juin 2026
Réponse de Pulse
Hi Geoffrey, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Had a question
Had a question, card was getting declinced all the time, but money or credit was completely unused, one quick call, and the fault lay in my own incompetence for not noticing Pulse had emailed me with a fraud warning and a timely one, their attention means I get to make mistakes like the last one and it did not hurt me, bravo Pulse.
4 juin 2026
Réponse de Pulse
Hi Steven, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 best, Elan
Excellent service from Pulse they keep…
Excellent service from Pulse they keep you posted on payments and security is very good too. Keeping you safe on line. I like the fact that my partner can use the Pulse Card and its made our life so much better.
4 juin 2026
Réponse de Pulse
Hi Ellen, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Great credit card
Great credit card.
Never had any issues with it and get some amazing offers and promotional rates.
4 juin 2026
Réponse de Pulse
Hi, Thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
I have been an invited Pulse credit…
I have been an invited Pulse credit card customer for quite a while since Pulse took over the Amazon credit card facility. I find it extremely useful, and have to say that I felt it has become indispensable even though I use it rarely ! The facilities for loans and cashback, and just about most things associated with my account including the interest rate are within my 'wheelhouse', and it is a comfort to have for that moment when I require it ! Thanks, Pulse !
5 Stars !
31 mai 2026
Avis spontané
Réponse de Pulse
Hello KT, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
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