Complaint Reference CR59193326 Absolutely appalling company. So much conflicting info re closing my account. Uncaring Indian call centres operating the chat system - unsympathetic, Uncar... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Been with this card company for a good few years now and they have been excellent, handling any queries or questions I might have had via their customer service department, I never been miss charged,... Voir plus
L'entreprise a répondu
I have always had a very positive experience with my PULSE credit card. I mainly use it for Amazon purchases, and it has been convenient, reliable and easy to manage. The card works well for online sh... Voir plus
L'entreprise a répondu
I keep my side of the deal, Pulse keep theirs, everyone's happy!!! Fool proof app, excellent customer service whenever I ever reached out to them, credit limit reflective of my management of my debt... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Pulse is a credit card that rewards your everyday spending with cashback offers and pocket-friendly savings. It’s available by invitation only and designed for people who want to get more from their spending while keeping their credit simple and manageable. You can earn extra value from the purchases you’re already making through cashback offers, while easily tracking your spending, checking your balance, and managing repayments – all in one place. Simple tools help you stay in control of your account, making managing your credit feel more rewarding. Representative 39.9% APR (variable). NewDay LTD. Subject to status. 18+. UK only. T&C’s apply. Credit limits and score could increase with responsible account management
Coordonnées de contact
Royaume-Uni
- www.pulsecard.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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good service
28 mai 2026
Réponse de Pulse
Hello Jamal, it’s lovely to hear that you’re happy with your account. Best, Audrey
The only thing I can say about Pulse is…
The only thing I can say about Pulse is their offers are good but the interest rate is one of the highest, I would use it more if it was much lower.
28 mai 2026
Réponse de Pulse
Good Afternoon,
Thanks for taking the time to share your experience with us, we greatly appreciate it along with your feedback and we'll be sure to pass it on to the relevant team!
- Kenith
Réponse de Pulse
Good Afternoon, Adrian,
Thanks for taking the time to share your review, we're thrilled to hear you're enjoying both your card and the app!
- Kenith
Had this card for many years and it has…
Had this card for many years and it has been fantastic. The perks and facilities are genuinely great and any time I have needed help the customer service is top. I highly recommended this card provider.
28 mai 2026
Réponse de Pulse
Good Afternoon,
We appreciate you taking the time to share your review, we're thrilled to hear you're loving everything your card has to offer and hope you continue to do so!
- Kenith
Excellent service from Pulse.
28 mai 2026
Réponse de Pulse
Hello Paul, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
Great experience regularly maintaining…
Great experience regularly maintaining my account and I’m happy with that
28 mai 2026
Réponse de Pulse
Hello Mandana, it’s lovely to hear that you’re happy with your account. Kind regards, Audrey
Réponse de Pulse
Hello Gillian, thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊Best, Audrey
Overall good service apart from
Overall good service. Apr a little high. But great when needed.
Just not very happy when my minimum payment was £228 and I change dd to £300 then they re-change it to £412 boosted and take that.
8 mai 2026
Avis spontané
Réponse de Pulse
Hi Stephen,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 455 8930
or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Best,
Stephanie.
Definitely worth a look
Really easy to use, really easy to set up - great communication- would highly recommend
21 mai 2026
Réponse de Pulse
Hi there, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
The service and the App it's great 👍
21 mai 2026
Réponse de Pulse
Hi, Thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
EASY TO USE AND VERY EXPLANATORY IN…
EASY TO USE AND VERY EXPLANATORY IN DEALING WITH PAYMENTS AND CHARGES WHERE APPLICABLE
14 mai 2026
Réponse de Pulse
Hi Josephine, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
Just so easy to manage the card never…
Just so easy to manage the card never had any problems
14 mai 2026
Réponse de Pulse
Good Morning, Joanne,
Thanks for taking the time to share your thoughts, we're thrilled to hear you're finding it so easy to manage your card!
- Kenith
This is a high interest rate card but…
This is a high interest rate card but it has been good to me.
14 mai 2026
Réponse de Pulse
Hi Stephanie, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
I have very good service from Pulse
I have very good service from Pulse. As long as you pay your monthly payments on time, there is never a problem. The generous increase they offer is excellent.
7 mai 2026
Réponse de Pulse
Hello Yvonne. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
I had a credit card with this company…
I had a credit card with this company for years and always paid on time, a lot of times I would pay full amount. I did a check to see if I was owed money by any credit cards I had. Next thing I know I’m not allowed to use my card, I just paid it off in full because I couldn’t use it. Then they closed my account without telling me, I just could no longer sign in. This screams very dodgy company.
10 mai 2026
Avis spontané
Réponse de Pulse
Hi,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 455 8930 at your next convenience. The team will have full access to your account and will be happy to help.
Best,
Stephanie,
Difficult to separate card companies…
Difficult to separate card companies these days, all are very similar in what they do, and offer, however pulse app isnt really working as it shouod. Offer to spread coat of transactions out via instalment plan but the app is broken so you cant!
7 mai 2026
Réponse de Pulse
Hi,
We work hard to give all our customers a great experience whenever they contact us or use our services. I’m sorry we didn’t manage that for you this time. Please be assured that this feedback will be passed on to the relevant team for further review.
Best,
Stephanie.
Avoid if you don't want to go in debt
Avoid if you don't want to go in debt. The company pushes you to borrow more and more. It doesn't accept balance transfers from any another company. Moreover, even though all balance was paid by the day of statements, they still charge the interest. Even worse, the interest is very high.
9 mai 2026
Avis spontané
Réponse de Pulse
Good Afternoon,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 455 8930 at your next convenience. The team will have full access to your account and will be happy to help.
We hope to hear from you soon so that we can get this resolved for you.
- Kenith
Reliable and effective service
7 mai 2026
Réponse de Pulse
Hi Jonathan, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
All the services have been excellent
All the services have been excellent, and support when need .
7 mai 2026
Réponse de Pulse
Hi Mr. McNaught, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Very useful & good customer service,Fantastic credit card to use.
Very useful & good customer service,
7 mai 2026
Réponse de Pulse
Hi Rasul, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.
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