Complaint Reference CR59193326 Absolutely appalling company. So much conflicting info re closing my account. Uncaring Indian call centres operating the chat system - unsympathetic, Uncar... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Been with this card company for a good few years now and they have been excellent, handling any queries or questions I might have had via their customer service department, I never been miss charged,... Voir plus
L'entreprise a répondu
I have always had a very positive experience with my PULSE credit card. I mainly use it for Amazon purchases, and it has been convenient, reliable and easy to manage. The card works well for online sh... Voir plus
L'entreprise a répondu
I keep my side of the deal, Pulse keep theirs, everyone's happy!!! Fool proof app, excellent customer service whenever I ever reached out to them, credit limit reflective of my management of my debt... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Pulse is a credit card that rewards your everyday spending with cashback offers and pocket-friendly savings. It’s available by invitation only and designed for people who want to get more from their spending while keeping their credit simple and manageable. You can earn extra value from the purchases you’re already making through cashback offers, while easily tracking your spending, checking your balance, and managing repayments – all in one place. Simple tools help you stay in control of your account, making managing your credit feel more rewarding. Representative 39.9% APR (variable). NewDay LTD. Subject to status. 18+. UK only. T&C’s apply. Credit limits and score could increase with responsible account management
Coordonnées de contact
Royaume-Uni
- www.pulsecard.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Réponse de Pulse
Hi Niranjan, thank you for taking the time to leave us a kind review, we appreciate it! 😊 Thanks, Michelle.
Réponse de Pulse
Hi Jacqueline, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Réponse de Pulse
Hi Mr. Smith, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 best, Elan
Réponse de Pulse
Hi Sharon, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
pulse card is…a very good card to have never had a problem using it anywhere ive used it
My experience with my pulse card is that I never have a problem using it and getting money back every time I use it is great not many cards do that
16 avril 2026
Réponse de Pulse
Good Afternoon,
Thanks for taking the time to share your experience with your pulse card, we're thrilled to hear you're finding it so handy!
- Kenith
Réponse de Pulse
Hi Lucio, we're happy to read that you are enjoying our app! Thank you for taking the time to leave us a positive review 😊 Thanks, Michelle.
Accessible and helpful!
2 avril 2026
Réponse de Pulse
Hi Mrs Lewis, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
Brilliant and rated are great help me…
Brilliant and rated are great help me out a lot thank u
2 avril 2026
Réponse de Pulse
Hi, Thank you for choosing us as your card provider. We're pleased to have you as our customer 😊 Thanks, Michelle.
Never had any problems.
Never had any problems.. accepted almost everywhere.. balance transfers are really good
2 avril 2026
Réponse de Pulse
Hi Colin, thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Thanks, Michelle.
No problems but loathe to increase…
No problems but loathe to increase credit limit after years of unblemished payments on time. Also rewards could be more generous for what they probably charge retailers.
26 mars 2026
Réponse de Pulse
Hi Graham, I would like to thank you for your feedback, as we are always working to improve our services. best, Elan
I’ve been using my Plus credit card for…
I’ve been using my Plus credit card for a while now and overall I’m really happy with it. The application process was straightforward and quick, and I found the credit limit fair based on my situation.
One of the things I like most is how easy it is to manage through the app — everything is clear, from tracking spending to making payments. It really helps you stay in control and make proper payments based on how you spend, which has made managing my money much easier.
Payments are simple to make, and I appreciate the reminders which help avoid missing anything. Customer service has also been helpful whenever I’ve needed support.
Overall, it’s been a reliable and convenient credit card, especially if you’re looking to improve your credit and manage your spending better. I would definitely recommend it.
26 mars 2026
Réponse de Pulse
Hi Eden, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
Excellent service.
26 mars 2026
Réponse de Pulse
Hi Muhammad, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
Balance transfer
I am not happy about the service because i have been unable to do the balance transfer to another bank.
19 mars 2026
Réponse de Pulse
Hi Zita,
I'm sorry that you've had difficulty completing a balance transfer. We do offer a Balance Transfer service between most other high street lenders in the credit market, with the exception of some newer digital products, and American Express.
If you're looking to arrange a Balance Transfer via a Pulse account, to pay off another card, you can do this in the app by going to:
Pay > Balance Transfer
Please bear in mind that it can take between 3 hours and 3 working days for a Balance Transfer to be completed, once it has been arranged on the account.
I hope this helps!
Best, Elan
Not a great experience to say the least
Just like some other reviews said not a great experience with this company. I had arrangement in plan temporarily to help keep up, each and every payment was paid on time. One day I couldn't log in, tried everything. They basically in the background decided to close my account and sell it to another agency. Didn't let me know and didn't offer alternatives like stopping arranged payments. Few weeks later I received the letter saying that it was closed. No decency to communicate this with you beforehand, nor as it happens they just block you out of your account and leave you struggling to figure out what is happening.
12 mars 2026
Avis spontané
Réponse de Pulse
Good Afternoon, Tina,
Thanks for getting in touch and sharing your experience,
I apologise that you received a level of service that has not met your expectations. We want to ensure that we do everything we can to get it right for you next time.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 455 8930 at your next convenience. The team will have full access to your account and will be happy to help.
We hope to hear from you soon so that we can get this resolved for you.
- Kenith
excellent service quick to respond when…
excellent service quick to respond when i needed help , clear and positive response just the ticket and happy to recommend.
12 mars 2026
Réponse de Pulse
Hello Colin. We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊Best, Audrey
I have been with pulse for awhile now…
I have been with pulse for awhile now using their credit card from time to time..Their customer service is very excellent and very professional on the phone. Missing on payments due date they kind of remind you without harrassing you, often finding way to help you out without stressing you.. Their monthly statement is also sent on time. Credit limit increases by asking you first.
12 mars 2026
Réponse de Pulse
Hi Remi, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 best, Elan
Brilliant credit card
Brilliant credit card ,
Very informative about balances etc
Plenty of notifications when using to make sure I’m not been scammed
12 mars 2026
Réponse de Pulse
Hi Martin, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
My Pulse.
All transactions clearly displayed. Great APP. Plenty of useful information and guidance. Very pleasant call service and so easy to follow.
12 mars 2026
Réponse de Pulse
Hi John, thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Thanks, Michelle.
Réponse de Pulse
Hi Mrs Hutton, thank you for taking the time to leave us a kind review, we appreciate it! 😊 Thanks, Michelle.
Having been in a difficult situation…
Having been in a difficult situation for a few years, although the card is one of the more expensives cards it was my lifeline and continues to be my 'go to'. Earning money off of me of course, but it helped me through some tremndous tough times which are over now. I am closer to my card than I am my bank.
5 mars 2026
Réponse de Pulse
Hi Peter, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
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