Complaint Reference CR59193326 Absolutely appalling company. So much conflicting info re closing my account. Uncaring Indian call centres operating the chat system - unsympathetic, Uncar... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Been with this card company for a good few years now and they have been excellent, handling any queries or questions I might have had via their customer service department, I never been miss charged,... Voir plus
L'entreprise a répondu
I have always had a very positive experience with my PULSE credit card. I mainly use it for Amazon purchases, and it has been convenient, reliable and easy to manage. The card works well for online sh... Voir plus
L'entreprise a répondu
I keep my side of the deal, Pulse keep theirs, everyone's happy!!! Fool proof app, excellent customer service whenever I ever reached out to them, credit limit reflective of my management of my debt... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Pulse is a credit card that rewards your everyday spending with cashback offers and pocket-friendly savings. It’s available by invitation only and designed for people who want to get more from their spending while keeping their credit simple and manageable. You can earn extra value from the purchases you’re already making through cashback offers, while easily tracking your spending, checking your balance, and managing repayments – all in one place. Simple tools help you stay in control of your account, making managing your credit feel more rewarding. Representative 39.9% APR (variable). NewDay LTD. Subject to status. 18+. UK only. T&C’s apply. Credit limits and score could increase with responsible account management
Coordonnées de contact
Royaume-Uni
- www.pulsecard.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have always found it easy to use
I have always found it easy to use. It helps out at times I need it.
5 mars 2026
Réponse de Pulse
Hi Denise, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
50/50
It's good to have this card never trouble one thing the charges is too high as the bank card changed
And other thing the have no flexibility in the rules and regulations
It's around 4 to 5 years that I have this card never missed any payment never goes over limits. Recently due to recent medical condition contact them just ask a favour but straight away the answer what is shows on document we have to follow.
I will keep this card after the payments going to £00.00 but never use for daily routine or online purchase unless have emergency.
Anyway it's not bad card just look/reads it's policy before applying/Use this card
Thanks
16 février 2026
Réponse de Pulse
Good Afternoon,
We greatly appreciate you taking the time to share your experience with us, as well as providing your insightful feedback,
Rest assured we'll be passing on this feedback to the relevant team.
- Kenith
Not helpfull at all would not recamend
5 mars 2026
Réponse de Pulse
Hi Hazel, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 455 8930 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Best, Elan
I have been with pulzs for a long time…
I have been with pulzs for a long time now never had an issue till now having trouble getting my referral bonus now no customer support been trying for days now an can only get AI to respond to me I am getting irritated badly
6 mars 2026
Avis spontané
Réponse de Pulse
Hi Brett, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 455 8930 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Best, Elan
Réponse de Pulse
Hi Zachary, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
Poor balance transfer process with…
Poor balance transfer process with unclear requirements for amending direct debit. Live chat support next to useless and refused to pass me to their Supervisor...(we don't have one) or to get someone senior to email me a reply...(we don't have email)! Utter rubbish and unacceptable customer service.
I will be getting rid of my Pulse card and closing my account.
26 février 2026
Réponse de Pulse
Hi Shaun,
Thank you for taking the time to leave us feedback. I'm sorry that you've not had the best experience with us.
I can assure you that we're a company that prides ourselves on a high level of professional service.
I apologise that this hasn’t been your experience on this occasion.
Please be assured that this feedback will be passed on to the relevant team for further review.
Regards, Julie.
Réponse de Pulse
Hello Godfred. Thank you for your 5* review. We really do appreciate it. Best, Audrey
Réponse de Pulse
Hello Fiona. Thank you for taking the time to leave us a positive review! Kind regards, Audrey
I love my pulse card
I love my pulse card. If you need extra money or if you need to do a balance transfer you can always rely on Pulse to help you out.
26 février 2026
Réponse de Pulse
Hello Tracey. Thank you for taking the time to leave us a review. We're excited to have you on board 😊 We hope you continue to enjoy our services. Kind regards, Audrey
Great card, service,and the app.
The service I have received has been outstanding and it is very easy to keep your eyes on your card with the Pulse app., very easy to navigate and you actually see everything everyday would definitely recommend.
26 février 2026
Réponse de Pulse
Hello Isobel. We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊Kind regards, Audrey
What a terrible company all well and…
What a terrible company all well and good giving you a card but when you come to have difficulty making payments they set up arrangements then don’t notify you to review they just pass the debt to collections without any notification. Called because I can’t access the app to make payments to be told it has been passed to collection last month. Avoid Pulse/ Newday cards
23 février 2026
Avis spontané
Réponse de Pulse
Hi Paulette, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 455 8930. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Best, Elan
The card is good but not recognised by…
The card is good but not recognised by other company’s to do a balance transfer.
19 février 2026
Réponse de Pulse
Hi Ms Jones,
Thank you for taking the time to leave us a review.
I can confirm that we do offer a Balance Transfer service between most other high street lenders in the credit market, with the exception of some newer digital products, and American Express.
If you're looking to arrange a Balance Transfer via a Pulse account, to pay off another card, you can do this in the app by going to:
Pay > Balance Transfer
Please bear in mind that it can take between 3 hours and 3 working days for a Balance Transfer to be completed, once it has been arranged on the account.
I hope this helps!
Thanks, Michelle.
Great app easy to navigate and keep…
Great app easy to navigate and keep control of your spending.
19 février 2026
Réponse de Pulse
Hi Patrick, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 best, Elan
Réponse de Pulse
Hi, Thank you for taking the time to leave us a kind review, we appreciate it! 😊 Thanks, Michelle.
A Great Card And App!
My Pulse card is easy to use and making purchases online or out and about is simple too.
Any interest added is low and the Pulse app is simple to use. Everything you need to know about your card is on the app!
19 février 2026
Réponse de Pulse
Hi, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 Thanks, Michelle.
High Interest rates
19 février 2026
Réponse de Pulse
Hi, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. The interest rate on your card is given after full credit checks are performed, and it set to what we feel is appropriate at the time.
We do check accounts on a regular basis and if we feel a lower interest rate would be acceptable, we will let you know right away at the time. Unfortunately, we’re unable to decrease this by request and I apologise for any inconvenience. If you have any questions or concerns, please don’t hesitate to get in touch with our Customer Service team. Thanks, Michelle.
The card is poorly received overseas
The card is poorly received overseas. Cannot even buy petrol without being declined.
In UK online purchases also frequently declined.
All of this happens even thought I approved the transactions in the app.
Only good for Amazon purchase.
19 février 2026
Réponse de Pulse
Hi Peter,
This is not the level of service which we aim to provide at all, and please be assured that this feedback will be passed on to the relevant team for further review. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 455 8930 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Best,
Stephanie.
Horrible and discriminating towards disabled customers
Horrible and discriminating towards their disabled customers. I purchased accessible tickets which were stated when I purchased from a retailer.Pulsecard was useless and their advisor was absolutely clueless on the first call and had no clue whatsoever. My case was immediately closed before I even had a chance to upload evidence. I then asked for another claim to be started as I was charged wrongly and not provided with the service listed. Pulse card then retracted a refund which was initially granted to me which. The refund was then retracted even though I submitted evidence. Avoid at all costs especially if you have any physical impairment as they do not care.
In response to the below:
Information was sent immediately. No response was given nor was I contacted as per below
18 février 2026
Avis spontané
Réponse de Pulse
Hello S H,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Claire
Pulse Card
Used for online shopping for security and personal preference. App and text messages keep me upto date with my spending
12 février 2026
Réponse de Pulse
Good Afternoon,
Thanks for taking the time to share your review, we're thrilled to hear you're finding your card so handy!
- Kenith
I love this card.
12 février 2026
Réponse de Pulse
Hello Heather. Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 We're happy to have you as our customer. Kind regards, Audrey
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