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Lisez les avis des autres

Noté 5 sur 5 étoiles

It was really all about the customer service. I had a slight issue with my order, I gave them a call and they were absolutely outstanding. Resolved everything immediately. I have been sear... Voir plus

Noté 5 sur 5 étoiles

A brilliant experience, start to finish! The timescales were excellent- quote to delivery of our refilled cushions only took 19 days and were so reasonably priced. We’ve got our dream Loaf sofa back t... Voir plus

Noté 5 sur 5 étoiles

I recently had my three large sofa cushions re-filled by Putnams. You could do the 'Goldilocks' test to see which cushion filling you prefer. I was extremely satisfied with the customer care I recei... Voir plus

Noté 1 sur 5 étoiles

Although they claim they accept returns, it's only if it's completely untouched and unopened. Which makes no sense, it's not made clear on the product page or during checkout. They have a tiny sticker... Voir plus

À propos de l'entreprise

  1. Boutique de santé et beauté
  2. Magasin d'ameublement et de décoration
  3. Fournisseur d'équipement de mobilité

Écrit par l'entreprise

Since 1979 we have been hand crafting comfort solutions in the UK. Our business is family-run (now run by the second generation). Have a problem or need a question answered? Call humans in our factory office on 01752 345678, we answer within a few rings. Our products include but are not limited to; pillows, toppers & duvets. Based in Devon, UK.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

141 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 30 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,0

Tous les avis

(141)

39 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Sofa repair

We had the internals of our sofa replaced with new foam which was done at very short notice by friendly and professional staff. Really good price and perfect workmanship. Thank you!!

13 février 2021
Avis spontané
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Réponse de Putnams

Hi Jon, thank you for the lovely review. We are so pleased you are happy with your newly refilled leather cushions. - The Putnams team

Noté 5 sur 5 étoiles

I used Putnam's foam to bring my old…

I used Putnam's foam to bring my old sofa back to life. I can't recommend them enough. The team are very helpful throughout the sales process.

21 octobre 2020
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Réponse de Putnams

Hi James, thank you for the lovely review. We love re-filling sofa cushions and making sofa's look brand new again! Thank you for supporting a family-run UK manufacturing company. - The Putnams Team

Noté 5 sur 5 étoiles

Great service from these guys

Great service from these guys. Small family run business. Went above and beyond by checking stock levels and dispatching quickly. As I needed an item quickly.

Turned up next day. Excellent service. Thanks to Tracy.

18 septembre 2020
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Réponse de Putnams

Hi M Morgan, thank you for taking the time to leave a lovely review, we have passed your praise onto Tracy (she has won the office gold medal (it is of course made from foam!)). - The Putnams Team

Noté 5 sur 5 étoiles

Truly superb products & even better customer service!

I suffer from sleep apnea and was given a CPAP machine to help with the condition, this really helped sort my sleep problem. Unfortunately the mask is quite awkward as a side sleeper, as such I started struggling really badly with neck and back pain. Searching online I found this is a common problem and some people claimed a solution is a special CPAP pillow. I researched these pillows and found Putnam's advanced memory foam pillow had good feedback. I won't lie the price was a little daunting for a pillow, but as they say you can't put a price on your health. I went ahead and purchased one and it was defiantly the right choice. What a difference it's made to my neck and back pain, I have been over the moon with the pillow it's made it so easy to get a great nights sleep, it's even been with me to Canada and back!

Now you might think end of story but nearly two years on and the pillow has a couple of tears in the memory foam, so I thought might as well treat myself to a new one. Back on Putnams website and browsing I noticed that the pillows come with a '2 year guarantee' so thought what the heck, I'm sure I'll get fobbed off but I'll just send them photos of the damage and a copy of my receipt and see what they say (not holding out massive hope, if I'm honest)

How wrong was I! The next day I received a personal phone call telling me the pillow was guaranteed and they would be sending me a replacement, this was followed up with a conformation email stating what I was told over the phone.

This is customer service at it's very best! It's has totally comforted me and vindicated my decision when thinking about the price of the pillow. Knowing that I am a valued customer is worth a hell of a lot in my book (a lot of bigger companies could take note!)

I know I have gone on (just a bit, lol) but if you are thinking about buying something from Putnams and you aren't quite sure, you are not making a mistake! Keep up the great work team Putnams

5 septembre 2020
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Réponse de Putnams

Hi Jon, WOW! Thank you for taking the time to write us a lovely review. We are so pleased you are happy and that our CPAP pillow is helping you. :D - The Putnams Team

Noté 5 sur 5 étoiles

Putnams bed wedge…

My husband had an operation for oesophagial cancer 4years ago, and has suffered from reflux on and off ever since. Our daughter is an occupational therapist and she recommended we try a bed wedge.
I ordered one from Putmans and it arrived within 3 days. He is very happy with it as it has really reduced his episodes of reflux.
I would highly recommend this company and product

18 août 2020
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Réponse de Putnams

Hi Valerie, thank you for taking the time to leave us a review, e are glad the bed wedge is helping your husband so much! - The Putnams Team

Noté 5 sur 5 étoiles

Quality service

Quality service, quality product. Highly recommend

16 juillet 2020
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Réponse de Putnams

Hi Shane, thank you for the glowing review! - The Putnams Team

Noté 5 sur 5 étoiles

Sero Pressure Cushion Bonyparts Cut Out = It works!

I know that people love hyperbole, but I can honestly say that the "Sero Pressure Cushion Bonyparts Cut Out" in 4" Armchair size has LITERALLY changed my life.

I suffer from multiple health issues that result in muscle wastage and nerve pain / degeneration. It's become so bad that I can't even sit upright for an hour anymore without being in agony for two days afterwards, thus I've been confined to bed too much.

This item changed that in just one day. Yesterday I was able to sit up and do things for several hours before a mild amount of pain returned, and that's more than I've been able to do in two months.

9 juin 2020
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Réponse de Putnams

Hi Zoe, thank you for a glowing review and for letting us know. We are so so glad you love your cushion! :) - Putnams Team

Noté 5 sur 5 étoiles

An excellent product and a very…

An excellent product and a very pleasant company with whom to deal. They obviously really care about their customers with their speedy responses.

29 mai 2020
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Réponse de Putnams

Thank you for your lovely review Sophie! Let us know if we can be of further help in the future. - Putnams Team

Noté 5 sur 5 étoiles

Bony Parts Pressure cushion

Bony Parts Pressure cushion
I bought this product for a friend who had been very ill and as a result lost a lot of weight. I ordered it online on Monday (Bank Holiday) expecting to wait for delivery. We were also experiencing Covid 19, so as with other items I had ordered at this time I expected a wait for delivery. The item arrived in 2 days!
It has been well received and my friend was very pleased with it.
THANK YOU PUTNAM'S for the prompt service.
Maureen Barnicott

28 mai 2020
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Réponse de Putnams

Hi Maureen, thank you for the lovely review! We are glad you love our sero pressure cushion as much as we do! - Putnams Team

Noté 5 sur 5 étoiles

Great customer service from Putnams

I bought a bed wedge from them for chronic acid reflux and it has been a game changer for me. I have had a vast improvement of symptoms and a much improved nights sleep. Great customer service from Putnams and a very quick reply to any emails I had sent.
Would 100% recommend.

13 mai 2020
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Réponse de Putnams

Thank you for your lovely review Kim! We are glad to hear that it has helped you to get to sleep! - Putnams Team

Noté 5 sur 5 étoiles

Been using Putnam’s kneeling chair for 10 years - its been a life saver

I have been using the Putnam’s kneeling chair for over 10 years. I run the design studio Newwave Design, sitting on poorly upholstered chairs in my previous job coupled with long nights working caused permanent soreness when I sit. This means I am no longer able to sit in office chairs. The chair evenly distributed pressure between my knees and bottom, I use the chair in the high position and with a raised height desk which is essential. This enabled me to work through the day. I used to find I would strain my neck too in regular chairs when it was really cold, turning to speak to people behind me, but this chair allows your spine to pivot - preventing this issue and straightening my back in the process.
A number of people have come to my studio and seen the chair who were struggling with back problems, and then go on to buy one themselves. One client came in after two years and thanked me as it had resolved his back issue. Some bought cheaper versions from other suppliers and regretted it due to the terrible upholstery.
I have contacted Putnam’s a few times and they have been very helpful and flexible. They even created seat and knee pads with a higher density foam. To ensure they got it right they sent me different foam grade samples. This level of support is not what you expect from a manufacturer of a commodity product, but it’s exactly what you should do to build a great brand – well done!

3 mars 2020
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Réponse de Putnams

Hi Stephen, thank you for this glowing review! Our products do last a long time! Thank you for supporting a family-run British manufacturing company. - Putnams Team

Noté 5 sur 5 étoiles

Greatly helps my Pudendal Neuralgia - at last!

As a sufferer of Pudendal Neuralgia l have had a few different types of cushions over the last 5-6 years since it was diagnosed. Some have been ok but none have allowed me to sit for a couple of hours at a time in the way l now can since l bought the Pressure Relief Bonyparts cut out from Putnams. I can hardly believe that l “get away with it” as that is what it feels like after years of sometimes extreme pain when l am forced to be seated (like on a trip by car or plane). This cushion seems to be really well made and was instantly comfortable to me. I bought the thicker one for my office chair and it has really changed my life! I don't really leave reviews very often because it is such a personal thing with health products but if l think my experience with this cushion could help fellow sufferers then l would be happy. I'm going to buy a couple more so that l can leave one in the car and another on the dining chair and no longer have to carry it about from room to room with me. Thankyou to Putnams for their fantastically simple but well designed product and for the kindness l was offered when l phoned to talk it over before buying.

28 février 2020
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Réponse de Putnams

Hello FMCCR, thank you for this lovely feedback. We are so pleased to hear that you are "getting away with it"! It makes our day to read lovely reviews like this, especially that it has changed your life! - We will pass your feedback onto the office team that man the phones. - Putnams Team

Noté 5 sur 5 étoiles

Great across the board

I have been using a range of Putnams products for a while now: a car backrest, a 5" lumbar roll for my office chair and a Putnam pillow. Having tried other inferior (and often more expensive) products to alleviate my back pain, these products have proved to be the best by far. I cannot recommend them enough.

6 février 2020
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Réponse de Putnams

Hi Charlie, thank you for the lovely review! - Putnam Team

Noté 1 sur 5 étoiles

Sells care products but doesnt care enough to respond on questions

Putnamns site gives you the impression they actually care for you, the customer. But they do not. They give you the impression ON their site they are open to be contacted with for questions or any special demands. But it is nothing but a front to look good. I mean ofcourse they would, it is the first thing you see when you go to their site so obviously they want you to think they care.

They got a system where you can send in questions.
They got an email linked where you can send in questions.

I tried contacting them on both. THREE times infact.
Here I am, 2-3 months later and I have STILL not heard from them.

2 février 2020
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Réponse de Putnams

Hi Chris,

I am very sorry to hear you have had a negative experience. We usually reply to all emails and messages within 24 working hours. We have searched under Chris and Chris A and have not be able to find any unanswered questions. You can phone us on 01752 345678 at any point Monday to Friday 8:45am - 4:45pm and we will be more than happy to help.

Putnams Team

Noté 5 sur 5 étoiles

I had a great experience with this…

I had a great experience with this company, they bent over backwards to make me a bespoke wheelchair cushion with the eggbox foam. Couldn't be happier. Thank you Putnams, I'm so much more comfortable and its because of you.

13 août 2019
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Réponse de Putnams

Hi James, thank you for the lovely review! We hope you enjoy your cushion! - Putnams Team

Noté 5 sur 5 étoiles

Superb service

Hassle free purchase. Quick response to sale going through. Delivery timing excellent. Extremely pleased with my armchair rest head support. I’d certainly use this company again. MANY THANKS

11 juin 2018
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Réponse de Putnams

Hi Hazel, thank you for a lovely review. Enjoy your rest-a-head! - Putnams Team

Noté 5 sur 5 étoiles

Very helpful company

Very helpful company. 5***** Very impressed with my cushion.

4 octobre 2017
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Réponse de Putnams

Hi Samuel, thank you for the lovely review! We are a small family-run manufacturing company and reviews like yours make all the difference. - Putnams Team

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