From the outset my Adviser explained all my options and gave me excellent advice. I have no doubt that Quilter is an excellent choice for my financial outlook. Great Adviser who took the time to make... Voir plus
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Lisez les avis des autres
This company has been my go to for many years. Investments perform well, products are wide and varied, access to money is easy and safe, communication by email notification lets you know whenever ther... Voir plus
I have found returns on my Quilter funds more than satisfactory since first investing in them through my financial adviser. Withdrawal through my FA is also straightforward.
I recently transferred an old workplace pension to my Quilter pension account. The process was made easy to follow and all documents were well explained. The Quilter online platform makes viewing and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Quilter
Écrit par l'entreprise
We’re one of the UK’s leading wealth managers, and here to help you plan and manage your finances, enabling you and your family to live the life you want. We have a long and successful history of guiding customers through all kinds of markets. We can help you grow your investments and ensure you have the financial support you need for each stage of your life. We’re here to help you have a brighter financial future.
The businesses within our group aim to provide high quality products and services for the whole of your investment journey.
About us:
• We believe in the value of advice and want our customers to benefit from trustworthy, easy-to-access financial advice.
• We pride ourselves on providing flexible investment products, and expertly managed funds and portfolios designed to help you grow your money.
• The flexibility we offer with our services applies equally to our charges. Alongside their adviser, customers decide which of our products and services they use, and only ever pay us for those. Our pricing is competitive, and we do not have any hidden charges.
• We are committed to operating responsibly and sustainably, for the long-term benefit of all our stakeholders and customers.
Coordonnées de contact
Senator House, 85 Queen Victoria Street, EC4V 4AB, London, Royaume-Uni
- DigitalFeedback@Quilter.com
- www.quilter.com
4,5
Excellent
13 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Clear concise and helpful advice from…
Clear concise and helpful advice from Quilter during telephone enquiry
3 septembre 2026
Avis spontané
Réponse de Quilter
Hi Kathleen,
Its great to hear that my colleague was clear and helpful during your call with us. Thank you for taking the time to share this.
Bobbie @ Quilter
Terrible Service. Delays in responding and processing requested transactions. Can’t even process a complaint in an acceptable timeframe.
It took months and they lost info I sent and didn’t respond to emails
1 septembre 2026
Avis spontané
Réponse de Quilter
Hi David,
I'm very sorry to hear of the negative experience you have had with us. Unfortunately I am unable to locate your account or complaint details on our systems using the information provided in this review. Please can you email me at customerinsights@quilter.com and I will be able to investigate this further with our complaints team.
Bobbie @ Quilter
New customer of Quilter
I was directed to Quilter by my financial advisor and I have been more than satisfied with every aspect of their service so far. Their email communications are excellent. The app is fantastic everything you need and more. I had the need to contact Quilter direct with a question and they were very friendly, professional and efficient. Security being a major factor which I was very pleased about.
21 septembre 2026
Avis spontané
Réponse de Quilter
Hi Mark,
Thank you for taking the time to leave this review. We are really pleased that you are happy with the service you have received from us including the functionality of our app.
Bobbie @ Quilter
The company responded and actioned…
The company responded and actioned quickly to my instructions.
The communication with Quilter is excellent, with them providing regular statements on any activity on my investments.
17 septembre 2026
Avis spontané
Réponse de Quilter
Hi Mike,
We are pleased that your request was actioned quickly, with excellent communication throughout. Thank you for sharing this with us.
Bobbie @ Quilter
The administration and advice was…
The administration and advice was clear. Never pressured at any point.
10 septembre 2026
Avis spontané
Réponse de Quilter
Hi Gary,
Its great to hear that you were happy with the service you have received from us. Thank you for taking the time to share this.
Bobbie @ Quilter
Responsive and thoughtful
Last week, we visited London, which allowed me to post my change-of-address details and the tax declaration document needed when you move to a different country. I called to ask for the form and the team sent it over immediately and wished me a great stay. Awesome to have such a responsive and thoughtful team at Quilter!
18 septembre 2026
Avis spontané
Réponse de Quilter
Hi Nicole,
Its great to hear that you are happy with the service you received from us. I also hope you enjoy the move and have a fantastic time. Thank you for taking the time to leave this review.
Bobbie @ Quilter
Customer service was not very help…
Customer service was not very help full and told to try to talk to somebody else as she was ending the call
19 septembre 2026
Avis spontané
Réponse de Quilter
Hi Eamonn,
I'm very sorry to hear of the negative experience you have had when contacting our customer service centre. Please can you email me at customerinsights@quilter.com. Please include your account number so that I can investigate this further and ensure that your comments are fed back accordingly.
Bobbie @ Quilter
Quilter’s agent Ethan was courteous
Quilter’s agent Ethan was courteous, friendly, knowledgeable and helpful regarding my query.
14 septembre 2026
Avis spontané
Réponse de Quilter
Hello,
Its great to hear that my colleague was friendly and helpful during your call with us. Thank you for taking the time to share this.
Bobbie @ Quilter
Quilter is an easy way to view my…
Quilter is an easy way to view my pension fund quickly and easily. I have access to the account performance via an intuitive app.
21 septembre 2026
Avis spontané
Réponse de Quilter
Hi Jeanette,
Its great to hear that you feel well informed via our app. Thank you for sharing this with us.
Bobbie @ Quilter
so far very good
21 septembre 2026
Avis spontané
Réponse de Quilter
Good morning,
Its great to hear that you are happy with the service you have received from us. Thank you for taking the time to share this.
Bobbie @ Quilter
a well organised company and…
a well organised company and efficientbin looking after my finances well.
21 septembre 2026
Avis spontané
Réponse de Quilter
Hi Ian,
Thank you for leaving us a review, it's really appreciated!
Kym @ Quilter
Superb Assistance
A very helpful, patient and caring customer services representative went out of her way to assist me with the login process to my account.
18 septembre 2026
Avis spontané
Réponse de Quilter
Good afternoon,
Thank you for sharing your experience with my colleague, it's really appreciated. We'll make sure that your feedback makes it's way back to them!
Kind regards,
Kym @ Quilter
Helpful call agent.
20 septembre 2026
Avis spontané
Réponse de Quilter
Hi Jayne,
Thank you for leaving us a review, it's really appreciated!
Kym @ Quilter
I recently had a fantastic experience…
I recently had a fantastic experience using the Quilter investment app. From the moment I signed up, I was impressed by its user-friendly interface, which made navigating through various features incredibly straightforward. My favourite feature is undoubtedly the overall ease of use – everything from checking portfolio performance to executing trades is smooth and intuitive.
Quilter provided clear insights and real-time updates, making it simple to track my investments and make informed decisions without any hassle. The app’s design feels well thought out, and it’s obvious a lot of effort went into creating a seamless experience for investors.
Overall, I would give Quilter a solid 5/5 rating. I highly recommend it to anyone looking for an intuitive and reliable way to manage their investments on the go.
18 septembre 2026
Avis spontané
Réponse de Quilter
Good evening Ben,
Thank you for taking the time to share your experience and leave us this wonderful review. It's great to hear that the app has been easy and intuitive for you.
Kind regards,
Kym @ Quilter
Réponse de Quilter
Hi Esfandiar,
I'm very sorry to hear that you are having trouble accessing our app since its recent update. I have forwarded details of your survey comments alongside this review to our Digital team who will be able to investigate this further. Thank you for taking the time to leave this review as your feedback will help us improve our services and systems going forward.
Bobbie @ Quilter
Excellent Service I have a long history with Quilter and…
I have a long history with Quilter and every time I have needed help and support they have been there for me.
11 septembre 2026
Avis spontané
Réponse de Quilter
Hi Neil,
Thank you for leaving us a review, it's great to hear that we've consistently provided you with service that has met your expectations!
Kym @ Quilter
George was very helpful in resolving my…
George was very helpful in resolving my login issue on what was clearly a busy day due to a software upgrade
21 septembre 2026
Avis spontané
Réponse de Quilter
Hi Jeff,
Thank you for sharing your experience with my colleague George, we'll make sure that your comments reach him!
Kind regards,
Kym
I tried to get some money out of my…
I tried to get some money out of my account and just delays and obstacles
18 septembre 2026
Avis spontané
Réponse de Quilter
Good afternoon Mr Evans,
I'm sorry to hear that you were unhappy with the experience withdrawing from your account. We can certainly look into your experience in more detail. If you would like us to proceed, please can you contact us at customerinsights@quilter.com? If you could please include your account number and the most appropriate contact details for you, it would be really appreciated.
Kind regards,
Kym @ Quilter
I feel completely supported and secure
I feel completely supported and secure, very happy with Quilter
29 juin 2026
Avis spontané
Réponse de Quilter
Hi Sandra,
Thank you for your review, it's really appreciated! Kym @ Quilter
A great platform to help me manage…
A great platform to help me manage investments with really helpful tools to check performance
17 septembre 2026
Avis spontané
Réponse de Quilter
Hi Emma,
Thank you for sharing your experience, it's great to hear that you've found our platform useful!
Kym @ Quilter
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