My friend and I had a fantastic time. Murder 57 were very helpful during the booking process. They contacted me the day before as Brook Millington Hotel were hosting a wedding and could no longer acco... Voir plus
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Lisez les avis des autres
Terrible service, everytime my experience was booked it kept getting cancelled was a present for April but only just had the experience on the 19/9. Advert on website incorrect and doesnt actually sa... Voir plus
L'entreprise a répondu
My problem was that the Red Letter Day Voucher was for an experience I was unable to take advantage of due to ill health. The matter was eventually sorted but the process by way of a "chat" was very l... Voir plus
L'entreprise a répondu
We started the day at Oldfield's forge with a great experience of making a bottle opener. Our teacher, Feb, was brilliant! We were shown different techniques to achieve different results as we shaped... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Écrit par l'entreprise
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Coordonnées de contact
Red Letter Days Official Trustpilot
3,7
Moyen
25 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Food and drinks amazing see a comedy…
Food and drinks amazing see a comedy show was fantastic laughing brilliant night start to finish recommend to friends and family
22 novembre 2025
Réponse de Red Letter Days
Thank you so much for the fantastic review Sally!
We are thrilled to hear that you had such a brilliant night from start to finish, with amazing food and drinks combined with a fantastic comedy show.
-Emily
Réponse de Red Letter Days
Thank you so much for the fantastic review Lynn!
We are thrilled to hear that you found the process quick, easy, and reliable. Delivering a smooth and dependable experience is always what we aim for!
-Emily
We found a lovely wedding present for…
We found a lovely wedding present for our friends online at Red letter days. The gift vouchers arrived the next day as suggested on their website in a lovely presented envelope.
Very happy with the service.
14 septembre 2026
Réponse de Red Letter Days
Thank you so much for your wonderful review Nicola!
We are so glad to hear that you found a lovely wedding present and that your gift vouchers arrived quickly the very next day in that nice presentation envelope. It's fantastic to know you were happy with the service, and we hope your friends have an amazing time celebrating their wedding!
-Emily
I’m not sure if I have managed to book…
I’m not sure if I have managed to book The Fork, Platform 7 Claremont Hotel. Furthermore, I am unable to contact anyone there to ask? Please investigate and advise me soonest.
14 septembre 2026
Réponse de Red Letter Days
Thank you for reaching out to us on Trustpilot Alan. We understand you are concerned about your booking for The Fork at the Platform 7 Claremont Hotel and are having difficulty reaching the venue directly.
If you have not done so already, please contact our dedicated customer support team at trustpilot@redletterdays.co.uk with your booking reference details. Once we receive your message, a member of our team will investigate the status of your reservation and get back to you as soon as possible.
-Emily
Excellent communication with a human…
Excellent communication with a human being. Lets hope he does what he said he would!
17 septembre 2026
Avis spontané
Réponse de Red Letter Days
Thank you so much for your feedback!
We're glad to hear you had a great experience communicating with our team member.
-Emily
The order and service given was…
The order and service given was excellent, but the experience has not taken place yet so unable to comment further
7 septembre 2026
Réponse de Red Letter Days
Thank you so much for your feedback!
We are glad to hear that your ordering experience and service were excellent. We hope the lucky recipient has an amazing time when the experience finally takes place, and we'd love to hear how it goes once they've tried it out!
-Emily
Great experience.
Great experience.
Sidieka attended to me and helped to sort my problem out with courtesy.
17 septembre 2026
Avis spontané
Réponse de Red Letter Days
Thank you so much for your wonderful feedback Prince!
We are so glad to hear that Sidieka took great care of you and resolved your issue with courtesy. Providing helpful and polite service is always our goal, and we will be sure to pass your kind words along to her!
-Emily
Don't think I'll use this site again
The idea is great but found the site to redeem my voucher disappointing. When I put in my preferred area there was not a lot of choice. I was also disappointed that most of the hotels did not have breakfast included. The hotel I chose had very poor reviews on Trustpilot so will have to wait and see if the hotel has improved. before I could print off the confirmation of my booking a page came up regarding vouchers this site was pushing. I tried to go back to previous page but sent me back to home page. But would not let me in to the page again using my voucher number and code as already at this point redeemed. Also you can not talk to anyone as it's all AI, you have to converse with then automated agent you are connected to. So in my case not very good and the site tries to direct you to different parts of the Red Letter Days site.
14 septembre 2026
Réponse de Red Letter Days
Thank you very much for sharing your detailed feedback John. We are sorry to hear about the frustrations you experienced while trying to redeem your voucher, particularly regarding the limited choices in your preferred area, breakfast availability, and the navigation issues you encountered on the booking page.
We also understand your concerns regarding customer support options and the hotel reviews. We take feedback like this seriously as it helps us improve the redemption process and our customer service experience.
-Emily
RLD voucher is a nice idea
RLD voucher is a nice idea, but the lunch we were bought at the Clermont was a bit blah. I gave an honest review to RLD and they didn't offer anything to make up for our disappointment. I would expect them to take some responsibility for an underwhelming experience. Not a huge deal in our case but might be a problem if your gift was something more fancy than a lunch.
14 septembre 2026
Réponse de Red Letter Days
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your lunch experience at The Clermont did not meet your expectations, and we understand your disappointment regarding how this was handled.
We always aim to provide memorable experiences and take all feedback very seriously. We would love the opportunity to look into this further for you. Please reach out to our team directly at trustpilot@redletterdays.co.uk so we can discuss this and make things right.
-Emily
Really good food and great service at…
Really good food and great service at the restaurant. Only downside was it was hard to book as had to call the hotel who had to access the restaurant to book the table.
7 septembre 2026
Réponse de Red Letter Days
Thank you for taking the time to share your feedback! We’re delighted to hear that you enjoyed the food and received great service at the restaurant.
We’re sorry to hear that making the booking was more difficult than expected. We appreciate you highlighting this, as feedback like yours helps us identify where the experience can be improved. We hope to welcome you back again soon!
-Emily
Have not had my spa day yet but have…
Have not had my spa day yet but have booked it I’m a little unhappy that I could only use certain venues in the booking which aren’t that local to where I wanted and the reviews of most aren’t good but I am keeping an open mind
14 septembre 2026
Réponse de Red Letter Days
Thank you for your feedback Donna. We’re sorry to hear that the available venue options weren’t as local as you had hoped and that the reviews have left you feeling uncertain. We appreciate you keeping an open mind and hope you enjoy your spa day. Please contact our team at trustpilot@redletterdays.co.uk so we can look into your booking and help with your concerns.
-Emily
I had dome issues b4 I book a venue of…
I had dome issues b4 I book a venue of no. Of people and how many vouchers at the time , the customer service clarify that straight away before hand.
17 septembre 2026
Avis spontané
Réponse de Red Letter Days
Thank you for sharing your feedback Carole. We’re pleased to hear that our customer service team was able to clarify your questions regarding the number of people and vouchers before you booked your venue, and that we could help make the process straightforward for you.
If you need any further assistance, please don’t hesitate to contact our team at trustpilot@redletterdays.co.uk.
-Emily
Réponse de Red Letter Days
Thank you for your review Lyne. We’re sorry to hear that you were disappointed with the food and drinks during your experience, although we’re pleased to hear that you found the staff to be nice.
We’d appreciate the opportunity to look into your feedback further. Please contact our team at trustpilot@redletterdays.co.uk with your booking details and Trustpilot review, and we’ll be happy to assist.
-Emily
Great value
I bought a weekend away for my sons 60th . They haven't been yet but the hotel looks lovely , it was great value for money and the vouchers was quick and easy to obtain
5 septembre 2026
Réponse de Red Letter Days
Thank you for your lovely feedback Gillian! We’re delighted to hear you found the weekend away to be great value and that the vouchers were quick and easy to obtain. We hope your son has a fantastic 60th birthday and that they have a wonderful stay at the hotel!
-Emily
I had a money voucher with Red Letter…
I had a money voucher with Red Letter days so I bought the 'Five Night Break' in Bournemouth. I had a choice of 3 hotels and chose the one with the better reviews. The room at the hotel was small, dirty walls and skirting, chipped and scratched furniture and the food was not very nice. The staff were friendly though.
13 septembre 2026
Réponse de Red Letter Days
Thank you for your feedback Denise. We’re sorry to hear that your experience with your Five Night Break in Bournemouth did not meet your expectations. While we’re pleased to hear that the hotel staff were friendly, we’re disappointed to learn about the condition of the room and that you were unhappy with the food.
We’d appreciate the opportunity to look into this further and understand more about your experience. Please contact our team at trustpilot@redletterdays.co.uk with your booking details and Trustpilot review, and we’ll be happy to assist.
-Emily
Réponse de Red Letter Days
Hi E Roberts,
Thank you for the great review! We're delighted to hear that our communication met your expectations and that everything went smoothly as promised.
We truly appreciate your feedback and look forward to helping you with your next experience!
Easy website for a 70 plus.
Easy website for a 70 plus.
Speedy delivery. So much better than Virgin Experience!
13 septembre 2026
Réponse de Red Letter Days
Thank you for your fantastic feedback! We’re delighted to hear that you found our website easy to use and that your voucher arrived quickly. It’s wonderful to know you had such a positive experience with us.
-Emily
Recommended
This was an easy experience, had a voucher, booked it in and the pub was lovely and food nice too
13 septembre 2026
Réponse de Red Letter Days
Hi Tracie,
Thank you so much for the great review! We're thrilled to hear that redeeming your voucher and booking your experience was so easy. It sounds like you had a wonderful time, and we're delighted that you enjoyed the lovely pub atmosphere and delicious food.
We really appreciate your feedback and hope to help you plan another great experience again soon!
Very helpful and quick responses.
16 septembre 2026
Avis spontané
Réponse de Red Letter Days
Thank you for your lovely feedback! We’re delighted to hear that you found our team helpful and that we were able to respond to your queries quickly. We really appreciate you taking the time to share your experience!
-Emily
Réponse de Red Letter Days
Hi Claire,
Thank you for the great review! We're delighted to hear that you had a smooth booking experience and that your letter arrived so quickly. We really appreciate your feedback, and we hope you enjoy your upcoming experience!
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