an Australian bank that I use stated that I had been scammed by using Rocket Remit. I explained that I knew the person and it was not a scam the Bank nevertheless contacted Rocket Remit. After hours o... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
What I like about Rocket Remit is you can be assured that the transaction will go through every time without any hold ups from this end, and the few times there has been delays, the problem has alway... Voir plus
L'entreprise a répondu
Have enjoyed how efficient and reliable this service app has been over the years, i have used it. Thank You so much and keep up the great deliverance in your services.
L'entreprise a répondu
I have found Rocket Remit easy and quick to use. I also found if I have and issue the team at Rocket Remit are on it quick smart. I have use this company for a long time and recommend it. I can only... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We specialise in mobile money and bank transfers from Australia and New Zealand to over 60 countries. Our Fast, Simple and Reliable mobile money transfer services are used and trusted by people every day to transfer money safely to friends and family overseas. 1.Sign up Create your Rocket Remit account online. Just 3 simple steps to complete and it takes less than 3 minutes. 2.Add funds Load your Rocket Remit account via debit or credit card or bank transfer. 3.Send! Send money to your recipient - all you need is their mobile number. Money is transferred instantly using mobile money or bank transfer. The technology behind Rocket Remit is built on Australian multi-award winning mobile payment technology pioneered and deployed by mHITs around the world. Our simple, popular and reliable services are used and trusted by people every day to make mobile payments everywhere.
Rocket Remit
Écrit par l'entreprise
- Specialist mobile money remittance service.
Coordonnées de contact
Level 1 Melbourne Building, 2601, Canberra, Australie
- 1300 696 448
- hello@rocketremit.com
- www.rocketremit.com
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Rocket Remit
Hi Gatus,
Thanks for your review! We’re glad to hear you’re happy using Rocket Remit. We appreciate your support and look forward to serving you again.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
the process went smoothly
12 novembre 2025
Réponse de Rocket Remit
Hi Pascal,
Thanks for sharing your feedback! Great to hear everything went through without any issues. Thanks for choosing Rocket Remit.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Easy to use and money goes thru qu
Easy to follow all the steps
Only thing is the exchange rate is poor
14 novembre 2025
Réponse de Rocket Remit
Hi Cecil,
Thanks for your review! We’re glad the steps were easy to follow. We appreciate your feedback about the exchange rate, we work hard to keep our rates competitive while ensuring fast and secure transfers.
Thanks for choosing Rocket Remit.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
I have used extensively and would…
I have used extensively and would recommend
When I have problem and particularly at weekend I can not get quick help
Better staffing may help
14 novembre 2025
Réponse de Rocket Remit
Hi Peter,
Thanks for your review and for recommending us! We appreciate your feedback about weekend support.
Our team works as quickly as possible, but response times can be slower outside business hours. We’ll share your suggestion about staffing with the team.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Réponse de Rocket Remit
Hi Bill,
Thanks for your review! We’re glad you’re enjoying our fast and reliable service.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Normally instant pay from my bank to…
Normally instant pay from my bank to there website.
Its humans answering your call which i like
25 juin 2025
Réponse de Rocket Remit
Hi Maudie,
Thanks for your review! We’re glad to hear your transfers are usually instant and that you appreciate speaking with a real person. Our team is always here if you need support.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Excellent service
12 novembre 2025
Réponse de Rocket Remit
Hi Editha,
Thanks for your review! We're glad to know you’re happy with our service. Let us know if you ever need support, we’re here to help.
Thanks for choosing Rocket Remit.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Always deliver with no hassles
Always deliver with no hassles. Very prompt service. Deposits arrive quickly. Highly recommended
10 novembre 2025
Réponse de Rocket Remit
Hi Lorraine,
Thanks for your review! We’re glad to hear everything has been smooth, fast, and hassle-free for you. We appreciate the recommendation and are here whenever you need to send money again.
Thanks for choosing Rocket Remit.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Réponse de Rocket Remit
Hi Peter,
Thanks for your review! We're glad to hear you found it easy to talk with our team and that you felt supported. We're always here to help whenever you need us.
Thanks for choosing Rocket Remit.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
I’d do it a thousand times
Before I found out about this place, I used to wonder how to send money back home.
9 novembre 2025
Réponse de Rocket Remit
Hi Simi,
Thank you so much for sharing this
It means the world to know that sending money home feels easier, faster, and more reliable with us — especially when it’s for the people you love.
We’re grateful you’re part of our community.
If you ever need assistance, we’re here anytime at 1300 696 448, hello@rocketremit.com
, or via live chat at www.rocketremit.com
Warm regards,
The Rocket Remit Team
They used to be reliable now they are hopeless…
They used to be reliable now they are terrible ..The equipment they use is bloody awful! they are breaking down with failures every few days! now i cannot rely on them! And they are too expensive !! with a bad rate too!
Disgraceful!
6 novembre 2025
Réponse de Rocket Remit
Hi Terry,
We’re really sorry to hear this — we understand how frustrating it must’ve been. Our team has been working hard to ensure everything runs smoothly again, and we’ve been in touch with our customers to make sure they get the support they need.
Please contact us via phone at 1300 696 448, email hello@rocketremit.com
, or online chat at www.rocketremit.com
— we’ll be happy to help.
Thank you for your patience and for sticking with us.
— The Rocket Remit Team
Réponse de Rocket Remit
Hi Ronald,
Thank you for your feedback! We’re delighted to hear you found the app easy to navigate and that your remittance was delivered quickly. That’s exactly the experience we aim to provide.
Thanks for choosing Rocket Remit!
If you ever need assistance, we’re here anytime at 1300 696 448, hello@rocketremit.com
, or via live chat at www.rocketremit.com
Warm regards,
The Rocket Remit Team
EXTREMELY disappointed w Rocket
EXTREMELY disappointed w Rocket - sending to PPines .. AGAIN is a nightmare. It shouuld NOT take MINIMUM six attempts to send there. Instead f-all feedback from Rocket saying they had tech problems locally [Australia] - I was advised that by a friend who emailed you ..
7 novembre 2025
Réponse de Rocket Remit
Hi Phil,
We’re really sorry to hear this — we understand how frustrating it must’ve been. Our team has been working hard to ensure everything runs smoothly again, and we’ve been in touch with our customers to make sure they get the support they need.
Please contact us via phone at 1300 696 448, email hello@rocketremit.com
, or online chat at www.rocketremit.com
— we’ll be happy to help.
Thank you for your patience and for sticking with us.
— The Rocket Remit Team
It took me more than 45 mins to send…
It took me more than 45 mins to send money using this App for a fee of $3.99. When I compared Rocket Remit exchange rate against MoneyGram, I lost $40 in local currency using Rocket Remit. So all in all, I would not recommend this app. I have since deleted my Rocket Remit account. If you decide to transfer money out of Rocket Remit back to your account, $50 charge applies. If you have a remaining balance when you close your Rocket Remit account, guess what they will keep your money. Avoid this product! It’s a scam!
5 novembre 2025
Réponse de Rocket Remit
Hi JK,
Thank you for taking the time to share your feedback, and we sincerely apologise for your frustrating experience.
We understand how disappointing it must have been to encounter delays during your transaction. We experienced a temporary technical issue during that period which affected transfer times, and we're sorry this impacted your experience.
We'd like to make this right. We're happy to reverse the $4 remaining account balance to you. Please contact our customer support team directly at via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com and we'll process this immediately along with addressing any other concerns you may have.
We take all feedback seriously as it helps us improve our service. If you're willing to give us another opportunity to assist you, we'd welcome the chance to discuss your experience further.
Regards,
The Rocket Remit team
Réponse de Rocket Remit
Hi Chol,
Thanks for your review! After every money transfer, you’ll receive a receipt message with a reference number. You can also view all your past transactions anytime in the Transaction History section on our website or app.
Thanks for choosing Rocket Remit!
If you need assistance from us at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com.
Regards,
The Rocket Remit team
Was unaware I had contacted you…
Was unaware I had contacted you recently.
Used the service on 29th October, BUT did not contact the service for anything
29 octobre 2025
Réponse de Rocket Remit
Hi Michael,
Thanks for your review! One of our customer service team members spoke with you recently, and we’re glad to hear everything went well with your last money transfer.
Thanks for choosing Rocket Remit!
If you need assistance from us at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com.
Regards,
The Rocket Remit team
Easy and quick way of sending money overseas.
The ease and speed at which I can send money to family overseas is what I like about Rocket Remit.
30 octobre 2025
Réponse de Rocket Remit
Hi Christopher,
Thanks for your review! We're delighted to know you enjoy the ease and speed of sending money with Rocket Remit. Making transfers simple and fast for our customers is what we aim for every day.
Thanks for choosing Rocket Remit!
If you need assistance from us at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com.
Regards,
The Rocket Remit team
Very helpful and very quick transfer to…
Very helpful and very quick transfer to partner accounts
29 octobre 2025
Réponse de Rocket Remit
Hi Cliff,
Thanks for your review! We're glad to know you found the transfer process quick and helpful. We appreciate your support and trust in our service.
Thanks for choosing Rocket Remit!
If you need assistance from us at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com.
Regards,
The Rocket Remit team
Instructions are easy to follow
Instructions are easy to follow, and the transaction was completed very promptly
27 octobre 2025
Réponse de Rocket Remit
Hi Robert,
Thanks for your feedback! We're pleased to know you found the process easy and that your transaction was completed promptly.
Thanks for choosing Rocket Remit!
If you need assistance from us at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com.
Regards,
The Rocket Remit team
I am a very happy customer of Rocket…
I am a very happy customer of Rocket Remit..Very efficient, fast and convenient..I highly recommend Rocket Remit to all my families and friends..
29 octobre 2025
Réponse de Rocket Remit
Hi Toiata,
Thank you for your feedback! We're pleased to know you're a happy customer and appreciate your recommendation to your family and friends. We value your support!
Thanks for choosing Rocket Remit!
If you need assistance from us at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com.
Regards,
The Rocket Remit team
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En savoir plus sur le parcours des avis sur Trustpilot.
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