This was a great item, and I almost gave it a perfect score, hence it would have been four and a half stars. The reason is that it was not possible to install the hedgehog at the full length of four... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Searched countless websites for steel roofing sheets then came across Roofing Superstore Great website, easy to navigate, the prices are competitive and the range is massive with good quality prod... Voir plus
L'entreprise a répondu
Ordered velux flashing unit. Told it was a 3 day lead time with the item being shipped direct from velux. Two weeks and 5 failed deliveries later I have given up and gone elsewhere. Problems seems to... Voir plus
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Products first class service first class Delivery service first class Delivery driver has a personality disorder he refuses to drive down the driveway which is used every day by much bigger vehi... Voir plus
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À propos de l'entreprise
- Magasin de matériel pour l'entretien des toitures
- aussi dans
- Fournisseur d'engins de chantier
- Fournisseur de fenêtres
- Magasin de bricolage
- Magasin de rénovation
À propos de ROOFING SUPERSTORE
Écrit par l'entreprise
About us
ROOFING SUPERSTORE is the UK’s largest online roofing supplier, offering a SUPER range of products from leading brands like VELUX, Redland, Calder and Eurodec – all ready to be delivered.We're the No.1 online VELUX retailer
ROOFING SUPERSTORE is the No.1 online retailer for VELUX windows for a reason. Speedy delivery on popular ranges, specialist support, amazing prices, and so much more make us the best place to get the UK's most popular brand of roof windows.Earn SUPER Rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Our history
Founded in 2015 by four former roofers, ROOFING SUPERSTORE was created to make sourcing building materials easier, faster and cheaper.Coordonnées de contact
Burrington Way, PL5 3LX, Plymouth, Royaume-Uni
- 01752 692 760
- sales@roofingsuperstore.co.uk
- www.roofingsuperstore.co.uk
4,1
Bien
23 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de ROOFING SUPERSTORE
Good morning,
I am sorry to hear that you have received the incorrect items. It does not appear that this has been reported to us, but if you could kindly email feedback@cmostores.com with photographs of what has been received, we shall be happy to help.
We look forward to speaking to you soon.
Kind regards,
Phil.
Réponse de ROOFING SUPERSTORE
Hi Jordan,
That is brilliant to see - thank you for taking the time to review us!
If you need anything else in the future, please let us know.
Kind regards,
Phil.
Réponse de ROOFING SUPERSTORE
Good morning,
Thank you for taking the time to review us! We're glad to see that this was your experience, and hope to see you again in the future.
Kind regards,
Phil.
Good all round service.
Happy with the insulation product I ordered recently. Delivered on time, would use roofing superstore again.
6 octobre 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Hi Darren,
That's fantastic to hear. Many thanks for leaving us this feedback, and we look forward to seeing you again.
Kind regards,
Phil.
I approached Roofing Superstore to…
I approached Roofing Superstore to understand the options available for Velux windows and they were great on explaining the different choices and the solution needed for my requirements. In particular Eran was very helpful, patient, had great customer service skills and ensured that I bought the right product.
2 octobre 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Mr Thiara,
Many thanks for taking the time to review us! We're very pleased to see your kind comments about Eran, and shall ensure this is passed on to his manager.
Thank you once again, and we hope to see you again in the future.
Kind regards,
Phil.
It took a month for the ladders…
It took a month for the set of ladders to reach us, as the first set seemed to have gone astray. We live in the North of Scotland, but stuff usually takes far less time to reach us.
After a fortnight, I emailed RS and, although they didn’t communicate to me, it prompted them to investigate and they arranged for replacement ladders to be sent. I then received both pairs on the same van !
The issue seems to be with the carriers and RS were very helpful in trying to resolve the situation.
10 septembre 2026
Réponse de ROOFING SUPERSTORE
Good morning Peter,
That is rather bizarre! I sincerely apologise for the delay!
We're pleased to see that this was resolved though, and if you need anything else in the future please let us know.
Kind regards,
Phil.
Product arrived prompty and as expected…
Product arrived prompty and as expected and does the job! no complaints
16 septembre 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Joanna,
Thank you for leaving us 5 stars! We're pleased that this arrived quickly, and is perfect for the job.
If you need anything else in the future, please let us know.
Kind regards,
Phil.
Réponse de ROOFING SUPERSTORE
Good morning Laurynas,
Thank you for the excellent 5 star rating! We hugely appreciate it, and hope to see you again soon.
Kind regards,
Phil.
Excellent service from start to finish.
26 septembre 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Phil,
Thank you for leaving us this 5 star review! We're delighted to see that you received 5 star service!
If you need anything else in the future, please let us know.
Kind regards,
Phil.
Excellent service
Excellent service.
And the product is brilliant.
So easy to use and looks really good.
Would recommend it.
14 septembre 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning,
Many thanks for reviewing us! It's great to see that you're happy with both the product, and the service received. If you need anything else in the future, we'll be more than happy to help.
Kind regards,
Phil.
Highly recommended
Great website with lots of options. Ordered and items arrived very quickly. Recommemd
11 août 2026
Réponse de ROOFING SUPERSTORE
Good morning,
Great to see that we were able to get this to you quickly! We hugely appreciate the review, and if we can assist with anything else in the future, please let us know.
Kind regards,
Phil.
Great service
The initial telephone enquiry was dealt with very professionally, leaving me feeling certain I'd ordered the correct product and that it would be delivered on time. When the materials arrived it was well packaged and exactly what I'd ordered.
26 septembre 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good afternoon John,
Many thanks for taking the time to leave us this review. We massively appreciate you taking the time out of your day to do so.
It's great to see that this arrived as expected, and that our team were able to give you the reassurance that you ordered the correct item.
If you need anything else in the future, please let us know and we'll be happy to assist.
Kind regards,
Phil.
Highly recommend !
I've used Roofing Superstore a few times now and cannot fault them at all, from easy ordering online to really quick delivery. Great company!
24 septembre 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Collette,
Many thanks for taking the time to review us. We appreciate your continued custom, and look forward to seeing you again in the future.
Kind regards,
Phil.
Réponse de ROOFING SUPERSTORE
Good afternoon Christopher,
Many thanks for taking the time to leave us this 5 star review! We're glad that this reached you quickly, and that you received great service.
We hope to see you again in the future.
Kind regards,
Phil.
Ease of ordering and great delivery…
Ease of ordering and great delivery service
28 septembre 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Hi Stephen,
Many thanks for taking the time to leave us this 5 star review! Great to see that the process was made easy. If you need anything else in the future, please let us know and we'll be happy to help.
Kind regards,
Phil.
Very poor comms and delivery…
Very poor comms and delivery information....archaic and slow. On enquiry the customer service person said nothing could be done to provide a more accurate delivery date..this was on a Monday.
I revised my order to remove an item with 5 to 7days leaving 3-5day leadtime items only. Then get a order on its way email on weds. And another email with list of items all as "Expected Delivery Date: 28/09/2026 " hear nothing till Monday 28th when get a text from v1 delivery re action required..had to Google to see who they were and they matched roofing superstore. Accepted my 4hr slot the next day. Courier arrived dumped goods anywhere and everywhere before trying to pressurise to sign paperwork. Had to show him companies receipt instructions re risks invalidation if anything missing or damaged..hence made him wait while did stock check. Huffed and puffed at but had to be done. Generally ok but sheets had ripped corners.
Yet to install as couldn't plan works due to their poor logistics and comms.
RECOMMEND IF NOT IN A RUSH AND PRICE IS CRITICAL.. Failing that id avoid and go elsewhere
29 septembre 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning,
I am sorry to hear that this was your experience! I'd love to look into this further, however unfortunately I cannot locate your order from the details in this review.
If you require further assistance, please email feedback@cmostores.com with your RS order number, and we shall be happy to help.
Apologies once again.
Kind regards,
Phil.
Terrible communication.
Order placed on 17/09. On 21/09, delivery was confirmed via email for 24/09, and was confirmed as dispatched. Not received by 29/09, when it was clarified it hadn't actually been sent out at all as one item was out of stock. We could have sourced the materials elsewhere if we had been made aware this was the case. As of 30/09, still not received.
30 septembre 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Sarah,
I'm sorry to hear that this has been your experience so far.
I shall ask our customer service team to provide an update to you as quickly as possible.
We look forward to speaking to you soon and assisting further.
Kind regards,
Phil.
Excellent personal service
Excellent personal service - surprisingly so for what appears to be a big, national supplier with slick website with low prices.
8 septembre 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning,
Many thanks for taking the time to review us. We're very pleased to see that you had such a great experience with us. We always aim to deliver a personal experience, so it is brilliant that you got to experience this first hand.
If you need anything else in the future, please get in touch.
Kind regards,
Phil.
Good communications
Good communications. Service marred by loose outer wrapping causing displacement of a corner protector for the roofing panels and subsequent damage in transit. Fortunately, this did not impact upon the job which was completed successfully.
14 septembre 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Hi Martin,
Thank you for taking the time to review us. Sorry to hear that there was damage due to the packaging being dislodged.
We're glad that you were still able to complete your work, and if you need anything else in the future please let us know.
Kind regards,
Phil.
Easy to find and order what I needed
Easy to find and order what I needed. Competitively priced.
Delivery was as advised and suitably packaged.
Would happily use this company again.
27 septembre 2026
Avis spontané
Réponse de ROOFING SUPERSTORE
Good morning Colin,
Thank you for leaving us 5 stars! We're glad that it was easy to order, and we look forward to seeing you again in the future.
Kind regards,
Phil.
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