ROOFING SUPERSTORE Avis 

The order was late, communication about the order being late was non-existent, the products no longer in stock wasn't notified on the website, getting ahold of people on the phone was a lengthy process and return phone calls which were promised never happened.

All in all a very unpleasant and frustrating experience.

Really, really impressed with Roofing Superstore. The website is genuinely easy to use, and the search functionality for materials is very, very good. Everything they supply comes with proper information, clear product descriptions, good pictures, and installation instructions that are quick and easy to download — which is absolutely not the case on a lot of other sites.

On the things I’ve bought, their prices have been really competitive, if not one of the cheapest around. Delivery has also been brilliant so far: normally on time, in full, and without any drama.

I also want to give a big shout-out to Eran in the sales team, who spent 25 minutes talking through a few questions I had. Super friendly, super helpful, and he even threw in an extra little discount. Honestly, it’s always worth calling up if you’ve got a question — the team are really, really helpful and they’ll sort you right out.

Thanks again to the Roofing Superstore team.

The customer service was great. There was an issue with the order and I had to call in to get it sorted and the person I spoke to couldn't have been more helpful.

the order went like clockwork with no issues

Very expensive delivery charges

Cross Builders were genuinely impressed with the quality of the traditional cast effect guttering that was ordered from Roofing Superstore. The product was well packaged and the delivery was faultless. The client is so pleased with the finished job and it's thanks to the efficiency of Roofing Superstore. If only all suppliers could be as professional and prompt....

I ordered some roofing material on Sept 14 with a delivery date of 21st confirmed s day or two later. The package didn’t arrive and no emai, or call to explain. I called the following day and was told the6 would look into it and get back to me later that day. I didn’t receive a call or email. I called again the following day as my package still hadn’t arrived. I was told this time that the courier had lost it! It would have to be reordered and delivery wasn’t going to be until next week. I did explain that I had set aside time this weekend to complete this project and really needed this a to be delivered before then but was told they would try to see if anything could be done and that they would get back to me later that day. Once again they didn’t.
I called again on Thursday to see what was happening and was told that there was nothing could be done and it would be mid week next week. The guy I spoke to said he would try and find out an exact date and would get back to me. You can guess the rest….
I did ask to be compensated for the poor service and delay but was told no. There’s a surprise!
The annoyance is two fold. Firstly I really needed the materials this weekend and haven’t got them but the most disappointing thing is that nobody has written or called with an explanation or apology. I’ve done all of the call int. Considering I am paying £30 for delivery, I would have expected better.

Bought a Manthorpe GL250-03 drop down loft hatch from this company. Was a little dubious at first as price was much cheaper than other suppliers including Amazon but the product was exactly as advertised. Delivered within advertised time frame and was easy to fit with some diy experience. Happy with the company and the product.

Item never arrived, got given two separate delivery dates stayed at home these two days so wouldn’t miss delivery and never arrived

All goods received in good order, just a bit later than I had hoped for, based on the expected delivery days.

Prices are competitive, so in that sense some delay is acceptable.

I ordered roofing for a summer house. An email stated it would be delivered on the 11th September. It did not appear then or over the weekend nor on the 14th.
On the 15th roof barges were delivered. Nothing else.
On the following three days I spoke to operators who were invariably pleasant and said they would confirm what was happening and get back to me. This never happened.
On the 18th a delivery of three items (instead of four) was delivered. I refused the delivery as I was not prepared to wait for another week when the company were unable to state at any time when or if delivery could be made. The driver took the pallet away.
Distance selling regulations are clear on this option of refusal.
I only have the roof barges occupying room in my garden. They have asked when it can be collected. I hope their collection company is better than the delivery company and have made an arrangement for collection.
It seems that they are going to contest full reimbursement and I am concerned about this as I have ordered and paid for an alternative from another company.
They suggest that they will only reimburse for parts not received by me. The amazing irony is that they are going to reimburse me for the only part of the order that was actually delivered !!! I’ve already asked them to pick this up twice!
Their record keeping is atrocious, they don’t read e mails to them in the Customer Service Dept.
The communication from this company has been lamentable. The only good news is that I used a credit card and hope to get my refund that way if necessary.
I strongly recommend avoiding this company.

1st October 2026
IT GETS WORSE. I stayed in today as I
had been told the item that was part of an incomplete order would be collected.
NO COLLECTION. NO INDICATION OF WHEN I’LL RECEIVE REFUND.

Great communication. Arrived on time and cheaper than competitors. Will use again

Easy to use website, very good prices.
Easy to talk to if required to check any details about the order.
Good communication throughout and delivery was scheduled around my work. Couldn’t have gone any better.

Delivery driver was also very good.

Bought 2 roofing EPDM kits for a large roof, all turned up quickly & roof is now almost finished, unfortunately needed more contact adhesive & uncured epdm for lantern upstands, ordered £ 275.85 of extra parts & was horrified when £ 75.00 for delivery, also asked to return some useless abutment vents as bad reviews from other users, was refused as the 14 day period had passed, now stuck with with £ 300 worth of of abutment vents that are not fit for purpose in my opinion. Did a roof last year from them & all went well.
Shame really product is good, but got shafted this time.
Won’t be using them again that’s for sure.

1 star – Told they had “great stock levels”, £2,500 taken, then told there is no stock

I was already aware from speaking to other suppliers that this particular product was on a long lead time, which is exactly why I was sceptical when Roofing Superstore’s website was showing a 3–5 day lead time.

Rather than simply trusting the website, I called Roofing Superstore before placing the order specifically to verify availability.

The person I spoke to checked with their supplier and came back to me saying they had “great stock levels.” On the strength of that confirmation, I placed the order and paid approximately £2,500, with delivery due tomorrow.

Having received no delivery information, I chased the order myself. Only then was I told that they actually had no stock of the product in either Click Smooth or Click Woodgrain.

At no point had anyone contacted me to explain there was a stock issue or that my scheduled delivery wasn’t going to happen. Had I not chased them myself, I would apparently have been sitting waiting for a delivery that simply wasn’t coming.

Quite simply, I should not be chasing an order that I have already paid £2,500 for.

Once Roofing Superstore realised there was a problem with the stock they had specifically confirmed to me, they should have contacted me immediately. Had they done that, I could have requested the refund straight away, secured replacement stock elsewhere and potentially been taking delivery of those replacement materials today.

Instead, because nobody contacted me, valuable time has been lost. I only discovered the problem because I chased the order myself the day before it was supposedly due to arrive.

I’m a building contractor and we rely heavily on good, dependable suppliers to keep projects running to programme. Mistakes happen, and stock information can occasionally be wrong. What matters is how those mistakes are dealt with.

Unfortunately, whoever has handled this order has completely missed the mark and, in my view, failed to understand the importance of the relationship between suppliers and the businesses relying on them.

I’ve now had to do all the legwork myself, contacting alternative suppliers around the country trying to locate the material at extremely short notice.

To make matters worse, I’m now waiting for approximately £2,500 of my money to be refunded before I can place the replacement order elsewhere. By the time the refund is received, another order is placed and the replacement material delivered, this is likely to have added at least a week to the external works on our build.

That’s the most frustrating part: this delay was avoidable.

I specifically questioned the advertised 3–5 day lead time. Roofing Superstore checked with their supplier and told me they had “great stock levels.” I paid approximately £2,500 on that assurance, and then received no communication whatsoever when it became apparent the order couldn’t be fulfilled.

Going from being specifically told there were “great stock levels” to subsequently being told there is no stock in either finish is incredibly frustrating.

Had Roofing Superstore taken ownership of the problem and contacted me as soon as they knew, I could already have had replacement materials on their way.

Completely avoidable, extremely disappointing, and not the level of service a business should be able to expect from a supplier.

I’ll update this review to reflect how quickly my £2,500 is returned and how Roofing Superstore deal with the complaint from here.

Good service and delivered promptly, but for the small package the postage cost was excessive - half the cost of the goods

I needed a window handle for my very old sky window and Fakro is the only place you can get and I am soo grateful for that.
I contacted them via email and got same day replies which was great,
From the time I ordered to delivery was very swift and quick absolutely amazing.
Thankyou soo much

It was so easy and simple to place my order, and it arrived the very next day.
Fantastic service, and a pleasure to do business with.
Based on the service I received, and the quality of my product, I would give them 10 stars, not 5.

Very helpful sales team when ordering and quick delivery cant fault them. Will be back very soon to order again

Still not received all the order although supposed to be in stock
Been over 14 days since paid and still waiting
Product ok
Delivery slow and poor