Having changed my email since setting up the Safe Deposits Scotland account, I was having trouble finding verification of the deposit taken on our property. Zuby was so very helpful and reassuring. It... Voir plus
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Lisez les avis des autres
I have found Safe Deposits Scotland to be an excellent service for myself as a landlord. Today I was assisted by a patient charming professional gentleman called Zuby who sent me an email with the i... Voir plus
L'entreprise a répondu
I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Voir plus
L'entreprise a répondu
Mandy was really helpful sorting my account issues. She was friendly and made sure I understood the process taking place ! Thank you Mandy ! :)
À propos de l'entreprise
Écrit par l'entreprise
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Coordonnées de contact
1st Floor, 221 W George St, G2 2ND, Glasgow, Royaume-Uni
- www.safedepositsscotland.com
4,9
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Zee was so helpful and kind on the…
Zee was so helpful and kind on the phone to me today. I had a dilemma with a deposit and he helped me resolve the issue & explained everything so well!
29 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Nicola,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful and kind customer service you received from Zeeshan and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Great Customer Service
Zeeshan was incredibly helpful and managed to resolve the issue quickly and professionally
29 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Ryan,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the great customer service you received from Zeeshan and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Great customer experience
I had to contact Safe deposits Scotland today by telephone. I spoke with Zee who was extremely helpful, courteous and patient. Zee understood the nature of my call and assured me that he would be able to help me. Zee explained everything to me and I am confident that the matter I contacted him about has been resolved. Thank you Zee, you made the whole process easy. Great customer service
28 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Mhairi,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the great customer service you received from Zeeshan, and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
brilliant customer service
Elle Mc cullough provided a brilliant customer service. the follow up was quick and efficient and I could resolve my issues quickly. She also included all the steps to follow when I log into my account, so I don't get confused and I really appreciated this too. Highly professional.
28 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Laurence,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the brilliant customer service you received from Elle, and have passed this on to them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zuby was very helpful helping me…
Zuby was very helpful helping me resolve an issue with my account in no time
27 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Cosmo,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zuby and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Shereen was so incredibly friendly &…
Shereen was so incredibly friendly & helpful. She fixed everything for me over the phone so quickly. Great customer service!
26 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Katie,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the incredibly friendly and helpful customer service you received from Shereen, and have shared your positive feedback with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Efficient, Friendly, and Truly Helpful Support from Casey
I received fantastic support from Casey Sutherland. From the start, he was friendly, professional, and very positive, which immediately made the experience pleasant.
He quickly resolved my issue and didn’t just stop there. He took the extra step of ensuring my query was fully processed on the spot, even though after unblocking my account I could technically have done it myself. That level of care and initiative really stood out to me.
The entire experience was efficient, seamless, and genuinely excellent. Casey went above and beyond and delivered some of the best customer service I’ve received.
26 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Claud,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the pleasant experience you had with Casey and have shared your positive feedback with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Good experience
Liam was super helpful with resetting my password and with my account.
Lovely person.
26 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Joan,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the help you received from Liam to reset your password and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Thank you for SafeDeposits Scotland's Neutrality
Thank you to SafeDeposits Scotland for maintaining a neutral position during my dispute with my former landlord and property agency.
I had had a fairly good relationship with both the agency and the landlord, so when they requested a large cleaning fee, I felt completely lost and did not know what I could do.
I called SafeDeposits Scotland for advice. They quickly reminded me of my rights. They also understood how shocking the situation was for me, while explaining that they could only help within the limits of their neutral role.
Through their website, I learnt how much effort SafeDeposits Scotland puts into educating landlords and property agents about deducting deposits based on evidence. This became a major source of guidance when I compiled my evidence.
I realised that the agency and landlord needed to show clear evidence, such as a schedule of condition, to prove that the flat had been cleaner and tidier when given to me than when I returned it. I asked them for evidence. It became clear that the flat had not been properly cleaned or tidied before I moved in; otherwise, I would not have had to spend so much time cleaning it at the start.
SafeDeposits Scotland provided me with a safe platform to submit my evidence and allowed an adjudicator to review the case and make a decision.
To me, the adjudicator’s decision was very important. It gave official confirmation that I had been a responsible tenant who left the flat clean and tidy.
Now I can share my experience with other tenants: we can learn to protect our rights while still looking after the flats we rent.
23 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive experience you had with us and have shared your kind words with our team.
Kind regards,
SafeDeposits Scotland
Shereen Mohammed was really friendly
Shereen Mohammed was really friendly, helpful and efficient, made it really easy to sort out the issue I had. Very impressed with the service.
22 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello JB,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the friendly, helpful and efficient customer service you experienced with Shereen, and have passed your feedback on to them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Such amazing customer service
Shereen Mohammed was so friendly, patient and efficient when I called for support on difficulties I was having getting online. The whole process was much faster and easier than I had anticipated, and her customer service was amazing - thank you!
21 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Ai,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the amazing customer service you received from Shereen and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zeezam was a great help today
Zeezam was a great help today in sorting my account out. Thanks to the wonderful people working there.
22 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Andrew,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the wonderful customer service you received from Zeesham and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Fast and friendly
Fast, effective and friendly service. Zuby was fantastic, he explained everything he was doing which made the process clear and straightforward. Great customer service!
21 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Ellie,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the fast, effective and friendly customer service you received from Zuby and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Customer Service
Shereen was extremely helpful and solved my issue in no time at all :)
21 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the extremely helpful customer service you received rom Shereen and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Excellent Service
I have had a few conversations with Safe Deposits Scotland advisers due to an ongoing dispute, they have all been very helpful in guiding me on the next steps. I recently spone with Elle McCullough who was absolutely fantastic and help me submit my escalation. Thanks for all your help! This is such a great service and although my dispute is ongoing, i wouldn’t have the chance to do this without this service.
21 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Katie,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the excellent customer service you received from Elle and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Customer service
Had an issue with duplicate accounts, was able to get through to customer service v easily and spoke to Zeeshan who was lovely and resolved the issue quickly
20 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zeeshan to help with the issue you were having, and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Elle from customer service
Elle from customer service was very helpful in resolving my issue, and we're able to fix this very quickly. Happy to recommend them in future too.
20 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Mr Ross Cummine,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Elle and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
excellent really helpful, thanks Elle
excellent really helpful, thanks to Elle who was brilliant and sorted everything
20 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Rob,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received from Elle and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Seamless experience
Elle McCullough was very friendly and helpful and was able to sort things out for my behalf which was great! Highly appreciated!
20 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Mohammad,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the friendly and helpful customer service you received from Elle and have shared your review with them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Jodie was very quick and helpful with a…
Jodie was very quick and helpful with a respone to my question!
19 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Tom,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the quick and helpful response you received from Jodie and have shared this with them along with our wider team.
Kind regards,
SafeDeposits Scotland
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