Having changed my email since setting up the Safe Deposits Scotland account, I was having trouble finding verification of the deposit taken on our property. Zuby was so very helpful and reassuring. It... Voir plus
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Lisez les avis des autres
I have found Safe Deposits Scotland to be an excellent service for myself as a landlord. Today I was assisted by a patient charming professional gentleman called Zuby who sent me an email with the i... Voir plus
L'entreprise a répondu
I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Voir plus
L'entreprise a répondu
Mandy was really helpful sorting my account issues. She was friendly and made sure I understood the process taking place ! Thank you Mandy ! :)
À propos de l'entreprise
Écrit par l'entreprise
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Coordonnées de contact
1st Floor, 221 W George St, G2 2ND, Glasgow, Royaume-Uni
- www.safedepositsscotland.com
4,9
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Safe deposits Scotland
I spoke with Shereen, she was very friendly and helpful. My account enquiry was dealt with immediately and she waited on the phone until everything was completed. Great customer service.
9 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Ellen,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the friendly and helpful customer service you received from Shereen. We have shared your positive feedback with them along with our wider team.
Kind regards,
SafeDeposits Scotland
10/10 would deposit again
Sharon responded very quickly and she was very helpful with sorting out my account. She also went above and beyond by getting my deposit back. Thank you!
9 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Sharon, and have shared your review with them, along with the rest of our team.
Kind regards,
SafeDeposits Scotland
I had an absolutely great experience…
I had an absolutely great experience with SafeDeposits Scotland customer servie. I spoke with them on the phone over a small log in issue, which was resolved quickly and with great care. they then kindly helped me through all of the following steps to make sure everything was okay and I understood what I needed to do. they were efficient, kind and effective. thanks so much
9 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Ophelia,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the great experience you had with a member of our team, and have shared your review with them.
Kind regards,
SafeDeposits Scotland
Spoke to Zubair Javid who was really…
Spoke to Zubair Javid who was really helpful and informative on what we were required to process deposit repayment.
8 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Alison,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful and informative customer service you received from Zubair and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zeeshan Rafi was the most helpful…
Zeeshan Rafi was the most helpful person i have ever contacted iany call centre he went above and beyond to help sort my deposit refund i thanks G Gilmour
5 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Mr Gilmour,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zeeshan and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
The customer service is super helpful…
The customer service is super helpful and responsive. I was helped by Shereen Mohammed; he responded quickly and provided me with detailed answers.
5 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Audrey,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful and responsive assistance you received from Shereen and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Excellent service
Excellent service, everything was made so easy from start to finish.
5 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Gary,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Customer service - Zubair
I had a bit of a problem confirming acceptance of a repayment and Zubair got back within the hour having sorted it and giving me very clear instructions for moving forward. Very efficient customer service
5 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the efficient customer service you received from Zubair to help with your repayment, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zee was super helpful on the customer…
Zee was super helpful on the customer service. Helped me when I couldn’t get into my account. Im a very happy customer!
5 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Ben,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Zeeshan, and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
So straightforward.
5 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Libby,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive experience you had with us and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Excellent service
Excellent service, very helpful and polite.
Helped me with the process to recover my deposit.
Thank you
5 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Shedboy,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Safe deposit- Sharon McIntosh member of staff
I had a lovely experience speaking to Sharon McIntosh over the phone today. She was really kind and reassuring and took her time to make sure I understood each step needed to sort out the matter at hand. I perfect example of what exceptional customer service looks like. Speaking to her really made my day such a kind lady and wish her all the best in her career. Highly recommend her
4 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Harrison,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive experience you had with Sharon, and have shared your kinds words with them, along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Help centre staff great.. Web portal terrible
Help centre staff are lovely, very helpful and really know their stuff, though that’s probably down to the following..
Using the web portal is unintuitive and feels old fashioned. Needs a bit of a revamp.
Maybe its one of those things where you have to be a frequent flyer to get the hang of it.
4 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the great customer service you received and have passed your feedback regarding the web portal on to our team.
Kind regards,
SafeDeposits Scotland
Helpful customer service
Have had my deposits held with SDS for about 7 years now and have always had my money returned to me in a timely manner. Had a slight confusion with my latest deposit as I'd had duplicate accounts, phoned them up and Zee managed to get everything sorted within 10 minutes. He was patient on the phone with me and explained everything that was going on, very grateful for his help!
4 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Lucy,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zeeshan and have passed your positive feedback on to them along with our wider team.
Kind regards,
SafeDeposits Scotland
Protect tenants against bloodsucking landlords
I take one star off as the process of deposit sispute and timelines isn't as clearly explained as it could have been.
However, thanks to this scheme I was able to get my deposit back! Otherwise, the landlord was a money leech blamiing me for his poor flat maintenance. Old washing machine broke of old age - my fault, poorly installed blinds fell down and broke - my fault, etc. Lickily, he didn't provide sufficient move in or move out reports and his claims towards my deposit were all rejected :)
3 novembre 2025
Avis spontané
Réponse de SafeDeposits Scotland
Hello Weronika,
Thank you for your review of SafeDeposits Scotland.
We are happy to hear about the positive customer experience you had when it came to reclaiming your deposit, and have shared your feedback with our team.
Kind regards,
SafeDeposits Scotland
Réponse de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the assistance you received from Elle, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Shereen is very kind and giving me…
Shereen is very kind and giving me helpful suggestions. He also helps me to solve my problem on registeration.
2 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Shereen and have passed your review on to them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
I telephoned and spoke with a very…
I telephoned and spoke with a very polite young guy ZEESHAN as I had some queries which he helped me with before my end of tenancy.
He was very helpful, professional, nothing was too much trouble
Thank you again Zeeshan.
kind regards
Anne
22 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Anna,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful and professional customer service you received from Zeeshan and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Réponse de SafeDeposits Scotland
Hello Julia,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Shereen and have passed your feedback on to them along with our wider team.
Kind regards,
SafeDeposits Scotland
Dee was really helpful over the phone…
Dee was really helpful over the phone today and stayed on the line until the problem was sorted!
29 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Erin,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zee and have shared this review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
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