Safetybootsuk Avis 

199
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 3 sur 5 étoiles

I am still waiting for the delivery, the items were despatched 5 days ago. I have been given timeslots twice, access to the company has been left open to receive the delivery. I recommend that deliver... Voir plus

Noté 5 sur 5 étoiles

Brilliant communication, excellent customer service, fast delivery and follow up was great too. Bought the Solid Gear Tigris and they are exceptional boots. Comfortable, light, warm and supportive. Th... Voir plus

Noté 5 sur 5 étoiles

Ordered Haix Scout 2.0 hiking boots. Staff friendly & knowledgeable. Order arrived within two weeks as advised by staff, due to delay shipping from Germany. Fault with one boot, customer support ver... Voir plus

Noté 5 sur 5 étoiles

Order placed on a Wednesday evening (late), item arrived early Friday morning. Very good timing. Pleasantly surprised by the improvement of Yodel delivery because they used to be very bad. The item... Voir plus

À propos de l'entreprise

  1. Shopping & mode

Informations provenant de diverses sources externes

Safety Boots & Safety Shoes the biggest ranges available to buy online with technical back up and years of experience in the safety footwear market calls to find out why were one of te best suppliers of safety boots & Safety Shoes.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

199 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 11 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,2

Tous les avis

(199)

62 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Boots arrived quickly and were as…

Boots arrived quickly and were as advertised.
I've yet to test the boots but I had no issues with the actual company.

28 décembre 2023
Avis spontané
Logo de Safetybootsuk

Réponse de Safetybootsuk

Hi David,

Thanks for taking the time to review your experience.

Noté 5 sur 5 étoiles

Great pair of boots

Great pair of boots, would definitely recommend.

8 décembre 2023
Avis spontané
Logo de Safetybootsuk

Réponse de Safetybootsuk

Hi John,

Thanks for taking the time to review your experience, glad you're happy with the boots.

Noté 5 sur 5 étoiles

Great customer service

Placed an order online - very simple and easy to navigate website. Received an email saying 1 item was out of stock. When I called to sort out I was answered promptly by the delightful Carol who exceeded my expectations and found a replacement item at no extra cost. I would definitely use again

6 décembre 2023
Avis spontané
Logo de Safetybootsuk

Réponse de Safetybootsuk

Hi Simon,

Thanks for taking the time to review your experience and glad we managed to get your order satisfactorily.

Noté 5 sur 5 étoiles

Great service.

I have been after a pair of Gore-Tex boots for a long time but was always put off by the price, but not with these guys. Very efficient, my order was delivered next day even though I missed the 3pm deadline. The boots are comfortable, waterproof and didn't need breaking in. I'll definitely be a returning customer.

16 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Very poor company.Can only assume the good reviews are…

Can only assume the good reviews are false . Like so many reviews regarding boots not turning up , I’ve been lied to about 24 hr shipping , ordered 9 days ago and still they haven’t shipped . Absolutely appalling company , I sincerely hope people take note of this review. I’d rather pay double than deal with this shambles of a company.

24 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great Customer Service and delivery !

Placed an order later in the day and it arrived early the following day. As a company that needs safety shoes quite regularly, they are a great company to use and Carol is very helpful. Would highly recommend !!

22 août 2023
Avis spontané
Noté 1 sur 5 étoiles

Next day delivery promised - still waiting!!

Next day delivery to get your order - then 3 days later 'picking in process'.
I should have ordered elsewhere - going to cancel order

11 août 2023
Avis spontané
Logo de Safetybootsuk

Réponse de Safetybootsuk

Hi, I've looked into your order and see it was placed on 09-08-23 and the product you selected wasn't available on next day delivery and nowhere did it state it was.

Our email stated it was to be dispatched within 2-3 days and we think this is a good idea to inform customers and keep them up to date.

You did, as you state cancel so we had to have the parcel returned to us.

Noté 1 sur 5 étoiles

Rubbish customer service

Rubbish customer service, my goretex boots leaked but because they are over 6 months since purchase, they are not interested in speaking with the manufacture or with goretex. They have misread my letter and initially denied that the boots were returned. Like all things - it’s when things go wrong that you need good customer services, not when products are good. Rubbish customer services.

4 août 2023
Avis spontané
Logo de Safetybootsuk

Réponse de Safetybootsuk

Hi, the boots were purchased in early December 2022 and you asked to return them in August 2023 which is outside of our warranty of 6 months on footwear.

Looking at our system it appears that you also returned a previous pair within the 6 months and we replaced them free of charge.

Noté 5 sur 5 étoiles

One of the best ever customer services

One of the best ever customer services. They were very professional and reactive offering options to my order. Communication was easy by phone and emails. The person I talked to was always very polite.
I would definitely be buying again from them next time.

22 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Carol - The happiest member of staff!

Carol is an absolute delight to speak too!

I cannot express my thoughts and feelings any more than the fact she is an absolute credit to your team.

I usually buy the same stock and certain yearly intervals and she is always ready and willing to help me every step of the way.

Nothing is ever a problem and she has the best can do attitude than anyone I’ve ever met before, what helps us the friendly chit chat along the way to not make it feel like the company just wants my money.

Once again, thank you very much and please get her some cakes on Friday 😆

18 janvier 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service, excellent communication and excellent value. I had a query that was dealt with on the New Year's Bank Holiday I suspect when the company was closed. Couldn't have been better.

6 janvier 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent Service

I rang up as the shoes I ordered were out of stock. This was frustrating as I needed them for a job in a few days. I spoke to Carol in customer services, she chased up the order, tracked it from the supplier, and ensured I received the shoes the day before my job, even though delivery at this time of year is difficult. Thanks Carol.

And the shoes are pretty good too, wore them all day with no breaking in. Very comfortable

14 décembre 2022
Avis spontané
Noté 1 sur 5 étoiles

i have ordered twice

i have ordered twice , both o f them i have been told they are out of stock and i need to wait 10 days. still pay excessive money for crap delivery , last time i called them they canceled my order after 10 days wait bcz i was RUDE. i believe this are impostors who trick people all the time . AVOID at all cost please. you will have only bad experience with this lame company.

15 novembre 2022
Avis spontané
Noté 1 sur 5 étoiles

Terrible website selling out of stock…

Terrible website selling out of stock items ...part of snickers direct... another shocking drop shipping outlet using terrible sales tactics....post reply update... let me simplify this for you ...I ordered cofra trousers and boots from your site .. both showing in stock ... received an email saying both out of stock ...lead time on the items 7 to 10 days ...why are out of stock items being sold ? And why are they taking 7 - 10 days to come from somewhere else ...if this isn't drop shipping then what is ? It doesn't matter how much you spend on stock if you can't keep your out of stock items up to date on your website....your just wasting people's time by selling items you don't actually have !

12 novembre 2022
Avis spontané
Logo de Safetybootsuk

Réponse de Safetybootsuk

Hi Steve, we don't drop ship anything, all orders are dispatched from our warehouse and we hold over a million pounds worth of stock.

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