Sandicliffe Avis 

Very poor sevice would not recomend going there really poor service0/10

Brilliant sales team Lovley people made me feel very welcome and didn’t pressure me in to anything would definitely recommend to anyone

Customer service from the Nottingham branch is amazing. Especially from Jack who helped me make the final decision. I walked in knowing that I wanted a specific car and I had a specific budget in mind and he made it work. I was offered cold and hot drinks on both of my visits. Very friendly staff all around. Also very accommodating. I wanted to drive away in the car that day and Jack made it happen. I was made an appointment for the following week to have the car valeted and ceramic coated. Thank you for my new car 😊!

Our visit to order our new Motability car was made easy and pleasant by our advisor Maria. She was knowledgeable, gave good in-depth advice about our options whilst listening carefully to our needs.

We would also like to thank Steve for his patience while booking our old car in for an MOT in readiness for handing it back in.

A nice bright showroom with a cafe area with tea and hot chocolate in proper mugs. I would recommend Sandicliffe Ford Nottingham for your Motability needs.

Their phone answering and system is awful. Always has been.
All I wanted to do was change service date.
Not for the first time I have been waiting for several minutes before being answered.
When answered, operator difficult to understand and when finally put through I waited a further 15 minutes and gave up.
I just can't be bothered anymore

Went to Loughborough branch for a 24e04 recall
Eml light came on told me it was a dpf needed regen that’s was done eml came back on told me it was boost sensor and dpf below threshold 40 miles later came back on I keep telling the branch it down to the recall but they not interested about it now I’ve got a car worth nothing now it’s coming up to the mot carnt do that with the light on now can I I wouldn’t recommend the company at all sort your self out bunch off idiotic people

Purchased a car from MG Sandicliffe, fabulous help throughout the process. Monique dealt with all my questions and anxieties as a first time EV buyer. Easy going, professional throughout and super friendly.

Trusting and engaging throughout, detailed explanation of the car and the handover process.

Excellent, friendly customer service from Louie and Lauren. They created a relaxed, welcoming atmosphere on the day I picked up my new Mazda 6e.

Recently upgraded my car, process was made smooth and easy by Louie, so thank you and I will enjoy my new motor. Thanks to all the team

Customer service from the salesman Louie was great! Really enjoyed my interaction with him. I’m a Mazda customer for life now

Friendly and helpful staff. Explained everything thing clearly and no pressure to buy! Great service from Louie and Lauren.

I have used the Leicester Sandicliffe transit centre for the last 5 years and they have always been very helpful. Ben is always on hand to answer any question and is not a typical salesman, there’s no pressure, always gets us the best deals which makes the process extremely easy.

From the first telephone call to picking up the car, the service, in the person of Jack Browne was exemplary. He took as long as I needed to understand both the finances and the technicalities and the pros and cons of extra potential purchases. There was no hard sell, rather he showed an interest in me and what I wanted the car for. I cannot imagine Sandicliffe have a better person to represent them.

PLEASE SHOOT ME
I've never been to a place like this, the sat nav hadn't updated so had to take it in early in the morning, being unable to walk had to arrange a pick up from sandicliffe told ring you later to pick car up, no phone after several attempts to talk to someone, went around 4ish to see what was happening, spoke to someone and was told couldn't be done so re-book it while this was happening the service department rang me which was the person next to the woman I was talking to, took it back and was told could be 8 hours to fix manual download, guess what no phone call 2nd day now nearly 3pm no contact niece has popped in to ask customer service what was happening, this is so poor the customer service you need your head examined if you use this place. Update from the niece not today might be tommorow supposed to need another 9 hours, JOKE

Very disappointing experience with Sandicliffe.

I recently purchased a Nissan Leaf from them and shortly after collecting the car I discovered that the FM and DAB radio do not work properly.

What is even more disappointing is the after-sales service. Since collecting the car, I have contacted them by email several times to report the issue, but nobody has bothered to reply or even acknowledge my messages.

Before the sale, communication was fine, but once the car was collected it feels like I have simply been ignored.

I expected much better customer service from a large dealership, especially when an issue appears immediately after purchasing the vehicle.

Unfortunately, based on my experience so far, I cannot recommend Sandicliffe.

Extremely disappointing experience with Sandicliffe Loughborough.
I booked my Ford in for a service and MOT. During the service, before the MOT had even been carried out, they identified a leaking nearside shock absorber and put £267.98 of work on the report.
Their wording was:
“Nearside shock leaking (MOT advisory/possible fail)”
The problem is the “possible fail” part.
When I questioned this, I was told that they couldn't actually determine whether it would fail the MOT until the MOT was carried out.
I'm sorry, but this doesn't make sense to me.
The vehicle was already in their workshop. They had already inspected the shock during the service and identified the issue. The MOT was going to be carried out after the service. Surely a professional workshop should be able to properly assess the condition of the shock and give the customer a clear explanation of whether it is simply an advisory or whether it genuinely needs replacing because it would fail an MOT.
Instead, we're left with “possible fail”, a £267.98 repair, and the impression that we're being encouraged to approve the work because it might fail.
That is not the level of transparency or customer service I would expect from a large dealership.
It leaves me asking a very simple question:
If you have already inspected the shock, why can't you properly establish what condition it is in and advise the customer accordingly, rather than putting “possible fail” on the paperwork and leaving them to decide whether to spend £267.98?
It feels like the wording is being used to cover themselves while putting the customer under pressure to approve potentially unnecessary work.
My wife took the car in, and I find it particularly disappointing that this is the way the situation was handled with her. Customers shouldn't have to be mechanically knowledgeable to know whether they're being advised to carry out genuinely necessary work.
This is exactly the sort of experience that gives garages a bad name.
Very disappointed with Sandicliffe Loughborough. A big company should be providing clear, honest and transparent advice, not leaving customers questioning whether they're being asked to pay for work that may not actually be necessary.
We certainly won't be using them again. 1 star because 0 isn't an option.

Update, took to another garage and within 5 to 10 SECONDS they advised it is advisory and will not fail MOT and it passed MOT so they were DEFINITELY trying to get money out of us. PLEASE do not go here and get scammed!!!

Having leased a brand new MG car Sandicliffe the local MG dealer are telling me it cannot be repaired untill October, makes the warranty a joke and as they are so busy Chinese cars are very unreliable. Come on MG and your dealers sort the problems out

Loughborough branch - Following safety recall work for DPT, had additional in issues which they denied was related, charged me £90 for diagnostics (smelt the oil in engine and looked at dipstick) then follow up charge of £370 for new items (filter and oil) to rectify the issue. Promised to complete work be end of day but didn’t. Promised to complete it next day by particular time but didn’t. No phone call updates that were promised. Most staff on the front desk at offish and defensive in manner. Thankfully there was one person who was helpful. Previously had a dipstick left out following work leading to oil over engine as a result, and had to have an oil filter replaced once due to poor fitting. Avoid at all costs!