Sandicliffe Avis 

I went to Sandicliffe Leicester branch on Welford Road, I saw a Ford Puma I was interested in and was shown and had a test drive by Billy, who was ok and did his job ok, we wanted more time to think about it so decided to take up Billy’s offer of paying £100 to retain car which is fully refundable, also after he went to the head honcho who gave us a poor price for trade in, also add on’s came to about £2000 which I know you don’t have to have, but they try to squeeze as much out of you as possible, the week after I bought a Puma 2 years younger and 10000 less mileage which was just £400 dearer from a different dealer, so I advise shop around, my main gripe about this company is having taken my £100 to retain car I didn’t have they keep your money for as long as possible, in my case over 2 weeks now, I have phoned 3 times now and they have still not returned my £100, also there phone system is mainly AI and just cuts you off with no option to speak to a HUMAN, the only way I found was to look at a car they are selling and ring that number and you get straight through, it seems just another company treating you like rubbish, no personal touch, so be warned

HI, just to give anyone on the motability scheme to think twice three or even four times before having your car from Sandicliffe Loughborough!
We have had so so much bother with them over the last two years and eleven months.
They like to do diganostics which takes a day then have to wait another couple of weeks to do the work.
The last straw was today 13/07/2026 we needed to book the car in for it's first MOT, we asked for a 1 hour time slot as we were waiting with the car, only to be told by Jordan that it will take a minium of 3 hours for the MOT!
explained that we are both disabled and waiting around for that amount of time is near Impossible, he still said NO it will be at least 3 hours!
I asked to speak to higher management only to be told they are ALL in a meeting. He said he could ask one of them to phone us back BUT it will still be the same answer os at least 3 hours.
We had enough and said we will go else where.
We are getting our new car from Kia Burton so phoned them to see what they could do?
The answer is YES we can book you in for a one hour time slot and it may even be shorter, just perfect, thank you kia Burton.
So whatever Sandicliffe say just take it as a lie they are good at that. WE WILL NEVER use them again
UPDATE, someone phoned today to let us know our car needs booking in for an MOT!! Left hand doesn't work with the right pathetic place.
UPDATE They are still totally useless had 3 more phone calls wanting us to book in for MOT.
UPDATE 3rd August
Well Sandicliffe Loughborough you replied to me!!
Now why would I email you to point out your failings!
You know who I am, so how about you email me?
Always wanting your customers to go out of their way to something you never do.

My service was cancelled by text 2 weeks before it was due. I rang 4 times left messages and no one ever rang back.

Customer service shocking I have now gone elsewhere.

Definitely would not recommend.

I took my car in to Sandicliffe Stapleford for an MOT in April and asked for them to look at my sunroof, as it appeared that something was sliding about. I collected my car to be told that there was an issue with the blind, and as it was wear & tear it was not covered by Ford Protect. I went over to collect car with a service agent to see that sunroof had not even been looked at, the agent opened the roof and realised that part of the roof trim had fallen in. The Service Manager came out and said it had fallen off due to heat and that they hadn't got any pads, could I buy some on Amazon? I was told NOT to use the blind (I didn't).
At the start of July I was driving when there was a strange ripping sound and my blind 'shot' back into the back of the car. I got an appointment and took it in a day or so later (it looked like it had peeled off under heat). Sandicliffe looked at it and said it would be ~£950 to replace it. I asked them to contact Ford Protect. They did but FP refused to cover it (again) saying it was wear & tear, even though the Internet is full of users complining of this issue. I asked if it could be repaired rather than replaced, but I have still heard nothing!
If Sandicliffe Stapleford had looked at this properly in April I don't beleieve it would have failed in July, BUT because of their lack of care and poor service I am looking at a £1k bill.
Definitely avoid...

I recently purchased a lovely Ford Kuga Black Pack ST Line X from Sandicliffe Ford in Loughborough and the salesperson Dionne Leigh was absolutely brilliant!!!!!

she went above and beyond to help and support me in every possible way she was so professional and making sure everything was stress free and straight forward.

Had my car booked in yesterday at 2 pm for it's 2year service and was told by the service desk that it would only take 3 hours max.
I never picked my car up until this morning at 11 am.
I asked the same person who booked the car in why has my car been here overnight because you promised me it would be done in 3hours max, he said did you get a message to say it was ready to pick up Monday afternoon, I showed him my messages and told him no I haven't had a message only at 5.55 to say you can pick your car up tomorrow morning.
Everyone was apologetic but it should have never happen.
I told the service manager when I finally picked my car up that I was not happy with the way I had been treated.
I don't know if Sandicliffe has changed hands but I cannot remember being treated like this before.
Suffice to say I will never take my car back to Loughborough Sandicliffe, I will take it to Leicester.
Get your act together Sandicliffe

I recently bought a secondhand MG HS from Sandicliffe Lincoln and the Salesman Chris Smith made the whole experience completely stress free.
Chris was very helpfull and did all the work and he is a
very pleasant person and experienced Car Salesman.

Well Done and the Car is Great.

Mr T G Curry-Smith

In November 2023, my family visited Sandicliffe Loughborough to view a second-hand Nissan Leaf that was being sold as an approved used vehicle. We decided to purchase the car the same day and paid what appeared to be the normal market price. During the sales process, no information was provided about any unusual or significant vehicle history, and because we were buying from a franchised Nissan dealer, we trusted that all relevant checks and disclosures had been carried out.

A few days later, when collecting the vehicle, we discovered that the sales invoice provided was actually for a different vehicle. We contacted the salesperson (TS) to request a corrected invoice but received no response. We also approached another Sandicliffe branch for assistance, but were told the issue had to be dealt with by the original dealership. Despite what seemed like a straightforward administrative correction, we never received the correct documentation. This left us questioning the level of care given to our purchase.

The most concerning issue arose recently when we attempted to sell the vehicle. Several online buying platforms rejected it, and we subsequently learned that the car had previously been registered as a London taxi in 2022. This was a complete surprise to us and had never been mentioned during the sale. We have since learned that this history significantly impacts the vehicle's desirability and resale value.

Had we been aware of this information at the time of purchase, we would have been able to make a fully informed decision and negotiate accordingly. Instead, we paid a market price for a vehicle carrying a history that many buyers and trade platforms treat differently.

The past week has been extremely stressful as we realised we could potentially lose several thousand pounds compared with what we reasonably expected the car to be worth. Beyond the financial impact, the uncertainty and worry this situation has caused have been genuinely upsetting.

We trusted Sandicliffe because it is an authorised Nissan dealer and expected a higher standard of transparency and due diligence. We would welcome an explanation as to how a vehicle with this history could be sold without it being clearly brought to the buyer's attention.

My suggestion to Sandicliffe is simple: carry out thorough vehicle history checks on every used car and ensure any material history is openly disclosed to customers before a sale is completed. Being transparent helps customers make informed decisions and ultimately builds trust in the dealership. Unfortunately, our experience has had the opposite effect.

Unsure who the salesman Dave is, but he's an abrasive person that put me of immediately, after being stung the first time purchasing from this company, he compounded that view after looking at another vehicle they had for sale, fool me once shame on me, fool me twice shame on you.

**1 Star**

I contacted the Loughborough branch to enquire about the pricing and finance offer for the MG HS. The Sales Manager told me that the 0% finance advertised on AutoTrader was incorrect and that they were only offering 4.9% APR instead. He also aware this is incorrect the incorrect information but had not updated it.

When I pointed out that their own website was advertising 0.9% APR, rather than 4.9%, instead of explaining the discrepancy or apologising, he simply hung up on me.

I understand that pricing errors can happen. What is much harder to accept is the way a potential customer is treated when asking a reasonable question. Hanging up on a customer is unprofessional and leaves a very poor impression.

Thank you for showing me how potential customers are treated before I've even made a purchase. I'll be taking my business elsewhere. Good luck.

Just been mg.co.uk and found they quote is 0% APR for MG HS.

When my family started looking for a new car, I booked a test drive online through the Mazda website. Not long afterwards, I received a call from Jack Browne(from Sandicliffe), and from that moment everything moved quickly and smoothly.

Jack was very helpful throughout the whole buying process. He was always friendly, approachable, and honest, and he took the time to answer all of my questions without ever making me feel rushed. Whenever I asked for extra videos of the car, he recorded them and sent them over very quickly, which really helped us make our decision.

He made the entire experience smooth and stress-free, and I truly appreciated his excellent customer service. The 5-star rating is fully deserved and goes to this young man for his professionalism, honesty, and willingness to help. Thank you, Jack, for making the whole process such a positive experience!

I recently bought a car from Sandicliffe BYD Leicester, and the whole experience was excellent from start to finish.

A special thank you to Nikesh and Nathan, who were both amazing throughout the process. They were friendly, professional, knowledgeable, and never made me feel pressured. They took the time to answer all of my questions, explained everything clearly, and made buying the car a smooth and enjoyable experience.

Their customer service was outstanding, and they genuinely went above and beyond to make sure I was happy. I would highly recommend Sandicliffe BYD Leicester to anyone looking to buy a car, and I especially recommend asking for Nikesh and Nathan. Thank you both for making the experience such a positive one!

I bought and took my Mazda CX-30 last week, the greatest sales Jack explain to me very detail, he is extremely nice and professional, even i bought this CX-30 was a bit over budget, but i buy it happy via Jack, thanks Jack!! You are the best!!!!
Highly recommend 👍🏻👍🏻

We called into the Nottingham branch to look for a new car
Chris Jackson showed us around & found us our perfect car
Chris helped us with everything
He was friendly, approachable, helpful & just an overall delight
The experience of buying a new car was made so easy because of him
Would highly recommend Ford & Chris

So yet another problem with the car we are now well over 2k in repairs already and now another £1000 repair bill taking it to over 3k for a car I’ve had for 6 weeks I think it’s time to go to court. I’m not putting any more money into it after paying 13k. they clearly don’t do PDI checks. It’s so bad I’m having to sell the car at a loss thanks to Sandicliffe.

They clearly have a PDI problem and a don’t care attitude

Sad really as i really liked the car.

To add to the insult they reply to these reviews so you email them and get no reply. They don’t care once they have your money.

Without doubt this is the worst dealership ive ever had the pleasure of going too . They sold a car not fit for purpose . Valeting not done properly car leaked like a sive due to damaged seals and when questioned i was told the car was 5 years old and although full mazda warranty it wasnt covered. I was offered for the car to be repaired but neither was this a quick job or easy one. After many highly charged conversations i told them i was rejecting the car and req full refund. The day before bringing the car back down to nottingham i find out the car was incorrectly registered to a different address. I could go into great detail regarding various other issues but wont. I was left bringing the car back losing in excess of 400 for no fault of mine and full refusal to compensate me. Ive had to travel back to the dealership ive had to get a taxi to the train station catch 2 trains then a taxi to get home , ive got a car registered to a different address for the next few weeks till it can be rectified with dvla and the stress caused has been appalling . And throughout this not one appology. This is a mazda main dealer that does not give a monkeys for the service theyve provided. I wouldnt trust this company to sell tea bags
Buyers beware

Tried to call Sandicliffe Nottingham service 3 times for help with my Ford, no answer on the phone, eventually got through to some central desk who said they would pass my request to be called back onto the service department, no return call, rang again today same no return call again, rang again later today after waiting 2 hours, guess what no return call, obviously don't want the custom, what's happened to good old customer service, well with Sandicliffe it doesn't seem to exist, petty really if you can get past the hell of contacting them the service team might be good, but looks like I will never know how good or bad they are. Probably let Ford know one if the dealers is letting them down.

Update Sandicliffe never got back to me but Did on Trustpilot 36 hours later but I called another Ford dealer TC Harrison in Derby answered phone said come when convenient that day turned up 10.30 sorted by 11.30 supper efficient, Great old fashioned customer service, TCH are my now go to for our 2 Ford's.

Bought a pre-owned Ford Puma the end of May. Errol made the purchase a great experience with his helpful, knowledgeable approach and a very pleasant and fun demeanour.

Great experience and deal with Monique and Ranj. Lovely people thank you

I'm a motability customer, and Chris who dealt with everything for me from choosing to picking up the car my MG HS HYBRID+ TROPHY was absolutely BRILLIANT, HELPFFUL,KIND,AND FRIENDLY. EXCELLENT.