Sandicliffe Avis 

5 star review specifically for John Bell. From enquiry to delivery, I cannot fault the service provided. No ego, no nonsense; with clear and effective communication. Thank you.

We recently purchased an MX5 from Sandicliffe Nottingham. Our salesman was Louie. The service we received from Louie was excellent. As we were travelling over 100 miles he put the car to one side and was in contact with us before our visit. On our visit we found Louie to be very friendly, professional and courteous, he even recommended somewhere for lunch which was very much appreciated. Great service, great car!

Really welcoming and very helpful to me throughout the whole process, would definitely recommend them. Thank you Stefan and Ollie for all your help.

Day 1 was a Woeful experience, worse than the Ford Leicester site. Insisting on £90 diagnostic fee, for an electric seat malfunction , especially when the fault wasn't even fixed! had the vehicle all day, let me know at 5;45pm needed get a part in. waste of a day, waste of £90. Awful. The complimentary health check was a scam as nothing was picked up, turns out the coil spring was fractured, and five other advisories . Embarrassing miss from this low bar service team.
Day 2 they got the part and all was smooth sailing , very good customer service , and rapport, all could have been forgiven , until I saw the state of the seat on return . Unfortunately I was given the car back with the seat casing hanging off and broken , no one bothered to reattach it or offer to replace it if that was t included in the motor fix . Really really shoddy jobsworth stuff.
Conclusion : two full days , £430 spent , seat motor fixed , however I need to go to another garage to fix the seat casing. So poor it’s off the scale especially from a Ford brand service like Sandicliffe.

I had my car serviced and the MOT done at Sandicliffe Ford Stapleford on 28/8, and unfortunately, the experience was very disappointing.

The car was not given even a basic wash, and the interior was not vacuumed. There was also no disposable protective cover placed over the driver’s seat/steering wheel to prevent it from getting dirty.

After the oil change, even the most basic system reset was not carried out.

Compared with my previous experience at Sandicliffe Nottingham, where all of these things were done, the level of service at Stapleford was really disappointing.

The price is already more expensive than many independent garages, so I would expect a better level of service. Unfortunately, the service provided did not meet that expectation. 👎

I don’t think I will be using this branch again.

Buying a car from Jack was a really easy and smooth experience. Everything went smoothly and very quickly from start to finish. Jack was helpful, friendly, and made the whole process SO simple. Highly recommended!

Jack has been an amazing salesman with in-depth descriptions on what Mazda offers as a car dealership always with a friendly face and manners, couldn’t ask for better service it really stood out to other places I’ve been

What plonker decided to remove prices on the windscreen and compel you to scan a code on a mobile phone (if you have one).
Total nonsense. we were in the market to change one of our cars and upgrade. No chance of using Sandicliffe with this nonsense.

Very easy purchase, kept me well informed and very reasonable to deal with. Overall I'm very satisfied with the product and the service.

Really good customer service

Buying a car remotely for the first time felt a bit daunting, but Monique at the Nottingham branch made it effortless. Her communication was amazing throughout, and her great personality made the whole process a breeze. Highly recommend Monique and the Nottingham team!

We recently purchased a Peugeot Rifter from Sandicliffe Lincoln, and the entire experience was smooth and hassle-free from start to finish.
​A special thank you to Mark Chippington, who was absolutely excellent throughout. His communication was top-class—he kept us updated every step of the way, answered all our questions, and made sure the handover went effortlessly. The Rifter was prepared to a fantastic standard and is proving to be the perfect base for our micro-camper conversion!
​Highly recommend Sandicliffe Lincoln, and huge thanks again to Mark for such brilliant service.

*1/5 Stars - Worst dealership experience ever - Sandicliffe Loughborough*

Absolutely diabolical. I would give 0 stars if I could.

We booked a viewing and test drive for a car for my daughter and drove 60 miles to get there. When we arrived we were told we couldn’t have the test drive because the salesman was “busy with other customers”. So why take the booking in the first place? Total waste of our time and fuel.

*The car & the lies*
The car itself was in poor condition. 3 dents on the bodywork which the salesman promised would be “fixed before collection”. The headlining was dirty and the whole car needed a clean. We specifically asked if it would be fully valeted and were assured it would have a full valet inside and out.

The only thing the salesman seemed to care about was payment. He kept saying it “had to be paid before the end of the week”. The end of the week was the last day of the month — it was obvious he was chasing his bonus.

*Collection day*
We collected the car and it was filthy. Not a full valet, just a basic wash and vacuum. The 3 dents hadn’t been touched either. Because we’d already paid in full and taxed + insured the car, we had no choice but to take it.

I ended up spending *£94 and 3 hours* at a valeting company in a shopping centre just to get it cleaned properly inside and out.

*Aftercare = Non-existent*
I asked for the £94 valet to be refunded since they didn’t do what they promised, and for them to sort the dents. That was 1.5 weeks ago. I’ve heard nothing. No calls, no emails, nothing.

I’ve even logged a formal complaint and still complete silence.

*Summary*
They are only interested in selling you the car. The minute you’ve paid, especially if you buy outright like we did, you’re on your own. If you take finance with them maybe you’ll get help, but for cash buyers the aftercare is non-existent. Nobody returns emails or phone calls.

By far the worst dealership I have ever dealt with. Do NOT buy from Sandicliffe Loughborough unless you like being lied to and ignored.

Brought a Nissan qashqai from Sandicliffe Nottingham used car dealership ,dealt with by Louie and manger Lauren, both were very helpful and explained everything well, went out of there way to help us, would recommend to anyone, thanks again,Colin and Linda

Excellent customer serve. Knowledgeable and helpful, made the whole transaction a pleasure. Many thanks Kian

Purchasing a new car from this company was fine but arranging repairs or servicing is not up to the standard of some competitors. The central telephone system means that it is impossible to speak directly with the person or branch you require. Promised call backs often don't happen. Communication is a serious, off-putting problem with this company.

Living outside the area, I pre‑arranged to buy a car from Sandicliffe Nottingham over the phone. I was contacted by Andrew Peacock, who made every effort to keep the process smooth and straightforward.

When we travelled down to finalise the sale, we were made to feel very welcome, and the car was presented exceptionally well. Andrew took us through all the paperwork, explaining everything clearly and in detail. Every promise made was kept.

Thank you to Sandicliffe — and especially to Andrew Peacock — for the outstanding service. I would definitely recommend them.

I visited the dealership on Saturday for a pre-booked test drive of a Ford Puma. The sales lady who handled my appointment was fantastic—very patient, thorough, and helpful throughout the entire day. She took me for a test drive, ran through all the figures, and when I asked to look into BYD models (since both brands are under the same roof), she happily showed me the cars and worked through the quotes with me. I want to give her credit, even though I didn't catch her name.

Unfortunately, the experience was ruined by the General Sales Manager, Nik Gokani. Early on, Nik introduced himself, said he would look after me, and checked if everything was okay. However, when it came down to negotiating the monthly price—I was quoted around £417/month and asked if they could get it closer to £370-£380/month—his whole demeanor shifted.

The sales lady checked with management and politely let me know that £417 was their best price. That should have been the end of it. Instead, Nik walked over to me and my friend, asked what price I was expecting, and when I told him, he snapped: "It is not a market."

His tone was rude, aggressive, and offensive. He then pulled out a calculator to manually count up the total contract cost to prove a point, stating bluntly that they won't sell the car at that price.

As a customer, I am fully within my rights to ask for a better deal. If a dealer cannot meet a price, they simply decline politely. I did not make an absurd offer like asking for a £417 car for £100, so I have no idea why he felt entitled to make a condescending comment like "it is not a market." As a General Sales Manager, basic professionalism, patience, and respect for customers are mandatory requirements.

Nik’s attitude literally drove me out of the door to purchase a car from a different dealership instead. It is a shame because this location has high ratings, but staff with that kind of attitude are a massive liability to brands like BYD and Sandicliffe.

Nik’s attitude towards customers needs to change. I will never return to this branch.

If this was the last place to could buy a car/take it to be serviced then I’d start walking everywhere. The only garage I’ve come across where they ask you to get the car there for the crack of dawn, but it never gets looked at till mid afternoon. And don’t get me started on the car buying experience - the last ever car I had from there had issues on the test drive that they couldn’t even be bothered to fix before collection. Avoid like the plague.

Really not happy with Welford road branch in Leicester. I bought a car from this dealership after handing back my other one. The dealer Liam Smith seemed as though he was really helpful from the start but later on things unraveled. As I have previously had ford cars before and handed them back with wear and tear and previously one that was more damage along with mileage these have always been over ridden with nothing to pay. The one that I handed back this time had very minimal damage and I have been charged for it but also the car had not been valeted before handing back which is an absolute rip off, a hidden cost and was never made aware. I also made Liam aware that there were more miles than agreed with a response of "don't worry about that".
Annoyed it an understatement! I have tried to contact him by phone and emails and he seems to of disappeared off the face of the earth only to think he has now received his commission so is no longer bothered!
Rang ford credit and they stated I MUST pay all this. That is fine however I am more annoyed that I was told not to worry about it and given handing back cars before with no charge is not acceptable service. I will certainly be boycotting this dealership in the future