Sandicliffe Avis 

This is the second time I have bought a car through Danny Randle at Sandicliffe. I completely trust him to get the best possible deal for me.

Exceptionally poor service over a period of a month. My car was under warranty and required the gearbox replacing; this was over the Christmas period. Information updates were rare unless I asked; a complaint brought promises from a manager who then failed to live up to them. In order to get a courtesy car (promised under the warranty) I had to contact the group manager. The repair took a month and the level of service didn’t improve. When I finally got my car back it was dirty, smelled of oil and even had cobwebs on the mirrors; the courtesy car was cleaned and polished inside and out. This was two months ago and I’m still waiting for a report on the work actually undertaken, the new warranties on the replacement part and an explanation for the poor service.

This is my fourth new Mazda and my last. Loyalty is demanded but not given.

Bought a 2nd hand MX5 from the Nottingham branch and had excellent service from Louie. I just wanted to say how much I am enjoying my new car and to thank Louie for his help throughout the process. It can be quite stressful buying cars but his friendly, professional approach made sure the experience was easy, uncomplicated and enjoyable.

Thank you again for making the experience as exciting as it should be - a new car is fun!

Errol from the nottingham store at Abbeyfield was very professional , knowledgeable, kind and caring. He knew exactly what we wanted for our every day life. We love our new ford fiesta. Thank you Errol 😊 your the best man for the job .

I recently purchased my car with Brooke and couldn’t be happier with the experience. From the start, Brooke was friendly, approachable and really easy to talk to, which made the whole process feel relaxed and enjoyable rather than stressful.

She took the time to explain everything clearly and made sure I was comfortable with everything regarding my car purchase. Nothing felt rushed or pressured, I really appreciated her smily professionalism.

Brooke’s warm personality and helpful attitude made it a genuinely positive experience. I’m really pleased with my car. I would happily recommend Brooke to anyone looking to buy a car.

Car recently went in for a new GPF sensor, everything was covered under my warranty which I purchased when buying my used car back in Nov 24. Service and contact given by Jordan was superb also special mention to Lilly who kept me updated with the progress on the repair.
Thanks a lot guys

Worst Experience and Service I’ve ever encountered.

I would highly recommend anyone considering buying a car from this dealer to exercise extreme caution.

Upon taking delivery of my Mercedes A- Class within 20 mins of my journey the engine oil level appeared, Assuming it only needed resetting as the dealer specified it had a fresh service prior to handover I didn’t think anything of it initially ( Incorrect )

The oil level was in fact at minimum.
Upon my journey home I also noticed the drivers side front ventilation was none operational and noises coming from underneath the car,

Upon inspecting underneath the engine under tray was loose which gives some insight of the type of so called prep and PDI checks this dealer operates with.

After multiple attempts of trying to contact the dealer I raised a complaint to the finance company within 1 week to address the issues.

I have requested a full refund/ Rejection at this point.

After 10 days Laura from MG contacted me to advise she will get a member of management to give me a call.

1-Week Later

Today I received a phone call from Rob in a very arrogant and condescending manner advising I must have damaged the car and caused the faults, He also advised I must have caused the oil leak? There is no oil leak Rob? Our complaint is reference to the lack of oil, Along with the Ventilation and under tray loose?

At this point it was clear I’m dealing with an untrustworthy dealer with bad cowboy tactics.

It’s clear Rob had no intention of acting in the customers best interest nor is he aware of the consumer rights act 2015.

It’s clear Rob was trying to deflect blame rather than taking accountability for the issues and trying to get a conversation in without being spoken over is again disrespectful.

I would highly recommend an internal investigation/ Listen to the recordings to hear the Abrupt and disrespectful behaviour of how Rob Conducted himself with our Complaint.

I would also recommend anyone in the same situation to seek legal advise and exercise small claims court proceedings immediately due to the bad tactics I’ve experienced today.

Very helpful, friendly staff

I’ve now bought my last three cars from Sandicliffe 2 from sales man James , and I wouldn’t go anywhere else. Every time I visit, he is incredibly kind, friendly, and professional. He always takes the time to explain everything clearly and never makes me feel pressured when making a decision.
What really stands out is how well he looks after his customers. James genuinely cares about making sure you leave happy and with the right car for you. The whole process is always smooth and stress-free thanks to him.
It’s rare to find a salesperson who is this trustworthy and helpful, which is why I keep coming back. I would highly recommend speaking to James if you’re looking for a car — you’ll be in great hands.

I am Alison Harvey, i bought a ford Eco Sport today, over the last few days Richard the Rep has been so helpful, made the buying of my first personal car a pleasure, thank you so much, i would highly recommend

⭐️⭐️⭐️⭐️⭐️

We had a fantastic experience buying our MG HS PHEV from James at Sandicliffe MG in Nottingham. He was polite, friendly, and patient, taking the time to answer all our questions, and go through the process. His knowledge of the car and the process made the whole experience smooth and enjoyable. Highly recommend James and Sandicliffe for anyone looking for top-notch service and expert advice!

Very happy with my recent new car buying experience at Sandicliffe Nottingham. Really helpful salesman, polite and knowledgeable, friendly to talk to. Answered all my questions. A test drive car was available straight away and the buying process went smoothly and efficiently - really easy. Totally satisfactory experience.

Richard was fab .
Making it all go well big thanks

Got a great service for motability, Teresa was great from start to finish and car is great couldn't have asked for more

Richard was friendly and professional and made the whole experience really stress free and enjoyable. Would totally recommend Sandicliffe.

Wayne Green - body shop manager at Leicester branch! Can’t rate the ease of getting my car fixed after a road traffic accident highly enough. It was super swift, straightforward, hassle free, had a courtesy car dropped off and my car taken away very quick turnaround. Very happy customer!

Richard was very helpful in purchasing our MG HS Trophy at Sandicliffe Loughborough. Would recommend!

Bought a car, via the internet last week…. A Suzuki Vitara( Kr19hcg)
Was told car had full history, no it didnt!! 1 stamp missing in book!
Had to replace front tyre as over 7 years old and was not fit for purpose. (Two different trye brands on same axel as well ) not recommended!!
After driving the car 212 miles home I realized upon inspection there wasn’t even a tyre repair kit in the car!!
So much for their safety checks and inspection. Absolute lairs
Car was serviced, two dust caps left off, screen washer cap is missing nowhere to be seen.
Lots of interior scratches and stone chips that were not disclosed when purchasing,
So far I’ve bought a new tyre, dust caps and a water filler cap! Car was supposed up together and have checks to avoid these petty things!
So £170 out of pocket, no full service history (no reduction in price to cover this) and no response to emails or text.
Not happy
Stay clear.
Avoid

Great experience buying my new car Richard was very polite and understanding sorted everything out in a very professional manner the whole purchase and sale of my old car was completely stress free.
Would use this dealer again .

Really good service and assistance in purchasing a new car.
Richard was a great salesman 😁