Seelbach's Avis 

Maybe it was me maybe they didn't make it clear enough that someone has to be home to sign for this package.
I understand that now and I understand why but for us folks that work and they're not home during the day they need to make it clear that you can ship to UPS center.
They responded well to my email and I like the service.
I just think they need to be clearer on the delivery other than that, I would've gave it a five or five

I recently received a shipment and one of the bottles had leaked. I contacted Seelbach’s on a Sunday to let them know and on Monday I received notification that my replacement bottle had been shipped. I have used Seelbach’s several times in the past and I have always had great experiences with them and their customer service.

These folks have gone out of their way to make sure the experience was worth the time to purchase from them.

This was some of the best customer service I've ever had! The Seelbach's team did all they could to make sure I was completely satisfied--they went above and beyond! I look forward to ordering again!

Seelbach's has a great selection of interesting, harder to find bourbon and rye. Ordering is easy, shipping is on time and customer service is excellent if there is ever an issue.

Ordered from them and picked up at their warehouse location. Easy to work with and top notch service. 5/5 would recommend.

Fantastic customer service! Alex really went above and beyond to fix any issue I had and was incredibly patient with my nit picky requests.

Seelbachs has quickly become my favorite online retailer. Big releases, great prices

Had an error (my fault) in my original order and Seelbach’s reshipped my package no questions asked! Top tier customer service and timely responses. Will definitely order from Seelbach’s again!

Seelbach’s is legit, have bought over 10 bottles from them now and their pick up location in DC has great staff and customer service. 10/10 recommend.

Quick pickup and great customer service!!

Always accessible to order rare and hard to find craft bottles. Pick up is easy and fast. Whenever I've had a problem, 1 in 5 years they quickly make it right. Highly recommend!!

Ordered two bottles on Monday , was notified that they shipped on Tuesday and I would receive on Thursday. On Wednesday, UPS hadn’t received it yet. I told Seelbach’s on Thursday morning this and they said sorry, it’s going out today. On Friday, UPS still hadn’t received so I asked Seelbach’s if they could cancel the order. A few hours later they told me OK.
An hour later they let me know that the items were out of stock anyway. On Saturday I deleted their app from my phone.

This review is towards those responsible for putting the orders together. The two most recent orders that arrived have had missing bottles, and this happened within a matter of two weeks.

The first one, I was notified that one of the bottles I ordered was “sold out” a few days after I received the tracking number, meaning the order had already been shipped out. Once that package arrived, there were two bottles that were different from what I ordered. I contacted customer support and we were able to resolve the issue.

The second time, I placed an order for 17 bottles and I only received 15. The packing slip indicates there were supposed to be 16 bottles in the delivery. So one was missing, and the other one was not even included in the packing slip. I contacted UPS and the rep confirmed that all the boxes have been delivered. I then contacted customer support and they are looking into it.

Again, this is not a review towards customer support. I continue to get excellent experience with the support team, but whoever is putting together the orders can definitely improve. Especially since these mistakes happened consecutively.

Had 2 separate orders that got shipped as one and only received 1 of the items, reached out to Customer Service and issue was sorted within a few days, managed to receive the second ordered item in less than a week.

The CS rep was friendly and touched base throughout the process to let me know the progress and ensure we were seeing the same thing on tracking.

Products arrived well packaged and secure, definitely will continue ordering from them.

These guys did everything they could to make sure I had my bottles for a birthday party out of town and did not charge any extra to do it .

I had a problem with an order not showing up. A few e-mails went unanswered, but after I contacted customer service, they took care of the order within a few days. Hats off to customer service for taking care of my order. Thanks

I’m local so I always pick-up in person instead of ship. The process is always very simple and quick. The staff is always friendly. I’ve never had any issues and am very happy with the service as well as the product that I receive.

I have been shopping with Seelbach's for years and am part of their Pro membership club. Recently I reached out to inquire about a specific item. Parker and Alex immediately contacted me and made sure I got exactly what I was looking for. They were very responsive and courteous. Even after several years of great products and great customer service they far exceeded my expectations. Seelbach's has a customer for life.

Friendly and nice, great experience