Seelbach's Avis 

Great selection of some hard to find liquor, amazing private selections and the best customer service in the business. Prices are fair, and their monthly subscription allows for a good mix of whiskeys that wouldn’t normally stumble upon or actively buy. I have been a customer for a few years, and their attention to detail, as well as customer service that makes you feel like you walked into a small mom and pop shop are second to none in this business.

Ludicrous speed reply to minor issue with shipment, I was amazed at how fast, fair and reasonable they were to work with. Makes me wish I had more money to spend with them. Always a pleasure, highest recommendation.

Fantastic customer service!

I reached out after about 6 days just to check my order status; received a very helpful and informative response within 30 minutes. Order arrived perfectly and will use again for sure.

Great experience!! This was my first time using this company. When I ordered my product I didn’t realize I was ordering a day before a holiday. They were quick to respond. They made sure my product was quickly packaged and ready to ship. I actually received my product a day ahead of time. Thanks!!!

love this company - they are fantastic, quick to respond and offer a wonderful ability to try hard to get craft bourbon from around the country.

I ordered 2 bottles of bourbon on Friday. Noticed no progress on Monday and sent an email to the support team. I got an immediate response and got the bottles last night at 630pm. Excellent experience. Have ordered before and expect to continue!!!

I placed an order two weeks ago and have not received any confirmation that the order has even shipped at this point when the order email states 3-5 business days until it will ship.

I have sent two separate emails to support and been ignored both times. It looks like they have some interesting things in stock, but I don’t plan on using them again after the poor customer service. Hoping I can at least get someone to give me a refund at this point.

If you are receiving an email from Seelbach’s stating that on this and that day a certain whiskey is going on sale don’t bother waiting for it , you will see the coming soon tab, then you can even leave your email to get notified once it goes for sale and the day before it will disappear and you will not be able to open the page or it will ask you for an access code which only pro members have , and after you will email the support they will reply saying that the bottle will go for sale to general public around noon eastern time, you will spend half a day waiting for it and the page will never open you will never get the email that the bottle is. Is available and you will waste half of your day and will get nothing , after you will contact them again and maybe a day later they will reply saying that the item has sold out yesterday why send email to customers that unable to buy the item because you are selling it only to your pro members , and I have bought a lot of bottles from that place , not to mention that shipping 70% of time takes forever, very frustrating place to do business with even though they are pretty famous ,but their customer support and customer relation can use a change

I placed an order on Oct 24, 2024 and still have not recieved any correspondence. They are impossible to contact as the links they provide do not work. The Phone number in this link just rings and rings. Definitely would not recommend buying from Seelbachs.

I have ordered twice from this site and both times the process was flawless. Got my orders quickly and without any issues. Highly recommend this site to get some of those hard-to-find bottles. Thank you to all the Seelbach’s team.

Would give zero stars if able. Ordered through Shop. They created a shipping label for UPS but never actually shipped. I emailed them, and they did email back that they don't have the product! So they took my money and created a fake shipping label. Now I have to fight with Shop to try to get my money back because they created a fake label and I don't have the awesome present I ordered for my man's birthday. Avoid this company like the plague!

Not too happy. First I placed my order on December 12th, their ensure by Christmas delivery. Arrived the 26th,I get it, order placed at 4:30 pm so I guess I’ll let that slide. But, both bottles were shipped out together, only one of bottles was in the package. Packing slip also stated both bottles should be in there. I reached out to customer service, got back quickly but they then proceed to tell me that bottle ended up being sold out so that’s why only one was shipped. No communication prior to sending an order!? I look like an idiot telling someone there Christmas gift is on the way and will be arriving. Jerk move Seelbachs! Then on top of it they refund me the bottle and then refund me just the difference in shipping from the one bottle up to two! I ordered cause two was a good deal, one bottle I would not have been willing to pay that much for shipping. All around terrible experience. I don’t think I’ll order again.

I had ordered a bottle about 2 weeks out from a trip I was going on. It hadn’t shipped after 5 business days so I sent an email trying to find out if it would be here before I left (I live I’ve a state you need to sign for alcohol). They said they were try and get it shipped with the next 2 days. Sure enough to bottle shipped out with overnight shipping. The problem came the next morning when UPS reported my package damaged and the contents discarded. I email Seelbachs and before the end of the day they had another shipping label created and another bottle sent out the next day again with overnight shipping. This one arrived I damaged and several days before I have to leave.

Their customer service is awful.

All I wanted was an estimated deliver date (EDD) and they would simply say the shipper had the package and to be patient. I was not anxious for the package, I needed to know when it was coming due to a busy schedule.

So I asked Seelbach for the shipper's contact info because the shipper - We Ship Express - also did not provide the EDD and there was no contact information for them. Seelbach would not respond to my email.

There is no phone number for Seelbach, they only use email. I guess that makes it easier to ignore their customers. So it was too bad so sad, UPS and me are both spending unnecessary time because of poor customer service.

Now, UPS is trying to deliver the package but I have prior commitments (hence my need to know the EDD), and am hoping to juggle multiple projects to meet the delivery. Hopefully I either get the package or a full refund, including shipping costs, if this fails.

I have consistently had wonderful service!
A problem with one bottle of a three bottle shipment was quickly replaced.
First problem in multiple purchases, I highly recommend them!!!!

I placed an order for 3 items, I’ve received 1 and paid for 3, $298. Blake is not responding to my emails regarding this issue. Would not recommend purchasing from Seelbach.
10/9/24 still no ship date or product.
10/22/24 they canceled my remaining items and did not bother to tell me. Shop elsewhere if you want your product.

My 3 bottles arrived today, fast delivery, great packaging, and the 3 I ordered are all distinctly different, and beyond delicious. So grateful I found your establishment!!! Will definitely be ordering more!!!

Absolutely the best customer service ever! Friendly staff and they went to the extra length to get me my package in two days!
This is the 12 item I’ve ordered from them and everything has always been flawless. I would give them 20 stars if available!