I am writing this review now because it was too painful to do at the time. Last year my wife of 38 years died. Simplicity were absolutely amazing, caring, attention to detail, kept informed every st... Voir plus
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Lisez les avis des autres
As soon as I rang and spoke to a lovely member of staff I was at ease straight away. Funeral arrangements are always a hard decision to make but I found Simplicity was the best decision for my family... Voir plus
Was booking my own future plan, so it wasn't a particularly sad time, but they did not rush things on the phone, seemed to have all day to take details and explain things, and to ensure I fully unders... Voir plus
L'entreprise a répondu
Simplicity helped me through what is a very stressful time, they were willing to take time explaining things so I could make the right choices. They kept me informed throughout and were very respectfu... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Simplicity we provide high quality, low cost funeral options which remove many of the more expensive elements associated with a traditional funeral. Our priority is taking care of you and your loved ones at the time of need.
Coordonnées de contact
4 King Edwards Court, King Edward Square, B73 6AP, Sutton Coldfield, Royaume-Uni
- 0808 258 9832
- customercare@simplicity.co.uk
- www.simplicity.co.uk
4,8
Excellent
735 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Simplicity Cremations
Dear Mrs Hampton,
Thank you for your review. We're pleased you found the staff helpful and the service simple.
Friendly and helpful.
24 août 2026
Réponse de Simplicity Cremations
Dear Will,
Thank you for your review. We're so pleased you found our team friendly and helpful.
Easy to use the website
Easy to use the website,no problem in filling in the application fast very good company
28 août 2026
Réponse de Simplicity Cremations
Dear David,
Thank you for your review. We're so pleased you found the online service so straightforward and appreciate your recommendation.
Honest review
I arranged all online. Easy and quick. Cheaper also than others. Highly recommend.
31 août 2026
Réponse de Simplicity Cremations
Dear Wendy,
Thank you for sharing your experience. We're so pleased you found the online process easy and fast and that the price was what you wanted. We appreciate your recommendation.
We had a problem getting the payment to…
We had a problem getting the payment to you because my bank suspected a scam ,but eventually agreed to send it.
20 août 2026
Réponse de Simplicity Cremations
Dear Mr Miles,
Thank you for your review. We're pleased that despite the payment delay that you feel happy with the service you received.
Simplicity was simple
My husband and I set up our Cremation quickly and easily online. All information required and any questions we had, were easily found on the website.
22 août 2026
Réponse de Simplicity Cremations
Dear Sue,
Thank you for your review. We're so pleased to hear you and your husband found the plan set-up easy and quick with all information provided.
It was easy to do and was very helpful…
It was easy to do and was very helpful I give them 10 0ut of 10
30 août 2026
Réponse de Simplicity Cremations
Dear David,
Thanks so much for your 10/10 review. We're so pleased you found the service easy and helpful.
Professional and Supportive
We were treated with sensitivity and understanding during a difficult time following the loss of my father. The staff were courteous and helpful and we were updated throughout the process and they came and brought my fathers remains within the 30 day time frame and were dressed in formal attire. It was very professional so thank you.
13 juillet 2026
Réponse de Simplicity Cremations
Dear Paola,
Thank you so much for sharing your experience during a difficult time. We're grateful to have given your father the compassionate, professional service he deserved. We appreciate your kind review.
Hi, organising a funeral plan.
Hi, I was really happy the way Grace made me feel relaxed, talking about a difficult subject.
28 août 2026
Réponse de Simplicity Cremations
Dear Colin,
Thank you for your review. We're so pleased that Grace made you feel comfortable discussing such a sensitive subject.
Réponse de Simplicity Cremations
Dear Mrs Matchett,
Thank you for your review. We're pleased you found the service quick and easy.
Easy cremation arrangements
I was finding it impossible to get the help I needed from other funeral directors due to the fact I lacked the funds and needed them to send an invoice to the DWP so that they could help with the cost, but they could only send an invoice after I paid them which made arranging my husbands cremation vertually immpossible. It only took one phone call to Simplicity Cremtions to not only arrange the cremation but they sent the DWP a proforma invoice which allowed them to release the funds for the cremation to go ahead.
28 août 2026
Réponse de Simplicity Cremations
Dear Mrs Taylor,
Thank you for sharing your experience. We're so pleased that our team helped manage the invoice so that you could get the support and peace of mind you required for your husband. We really appreciate your kind review.
An excellent service with caring, professional phone operatives.
I was very happy with the service. Jennie kept me well informed at all stages of the process. She was kind and professional at all times. I was particularly pleased that my initial conversation was with one individual without the distraction of a call centre in the background.
There was one thing that kept me from giving a 5 star rating. My brother Alan asked to have the ashes returned to him, but several emails were sent to me regarding this. Although emails were finally redirected to Alan , the correspondent kept referring to him as Paul . This seems to indicate that enough care was taken to make sure they had the correct information.
25 août 2026
Réponse de Simplicity Cremations
Dear Mrs Ager,
Thank you for taking the time to share your experience. We're so pleased to hear that you were happy with the service and how informed Jennie kept you throughout. We appreciate the feedback regarding the communication for the ashes. We take them onboard and will use them to continue improving the service provided.
It was so easy to set up and what very…
It was so easy to set up and what very helpful person Bijou was, friendly and explained exactly what I needed to know
27 août 2026
Réponse de Simplicity Cremations
Dear Mrs Tucker,
Thank you for your review. We're so pleased to hear Bijou was helpful and informative, giving you the easy, professional service you deserve.
The representative explained the scheme…
The representative explained the scheme extremely well and encouraged me to ask any questions to make sure I really understood.
I was happy with the whole procedure.
.
26 août 2026
Réponse de Simplicity Cremations
Dear Christine,
Thank you for your review. We're so pleased to hear our team member provided you with the informative, compassionate service you needed.
Great Thanks!
19 août 2026
Réponse de Simplicity Cremations
Dear Mrs Mathieson,
Thank you for your review.
Great service
My first experience with this kind of company. They were incredibly supportive and compassionate through the whole process.
28 juillet 2026
Avis spontané
Réponse de Simplicity Cremations
Dear Linda,
Thank you for your review. We're so pleased to hear your first experience with us was supportive and compassionate.
Simple to set up and good price
25 août 2026
Réponse de Simplicity Cremations
Dear Mike,
Thank you for your review. We're so pleased to hear you found the process straightforward and at a price you're happy with.
The staff are very supportive and…
The staff are very supportive and friendly, prepared to listen and let you talk of your wishes, they are not in any rush to sign you up. Ask as many questions as you like, not a problem.
25 août 2026
Réponse de Simplicity Cremations
Dear Pamela,
Thank you for your kind review. We're so pleased you had such a positive experience with our staff, giving you space to consider your options without pressure.
Very quick and easy to do
We spoke with a lovely guy on the phone who was so nice and he was very patient with us and understanding it was very easy to do and the whole experience was very relaxed and easy to do
5 août 2026
Réponse de Simplicity Cremations
Dear Mrs Perkins,
Thank you for your kind review. We're so pleased to hear you found our team member friendly, patient and understanding. We're glad you found the experience relaxed and easy.
Réponse de Simplicity Cremations
Dear Customer,
Thank you for your review. We're so pleased to hear you found the service informative and of a high standard.
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