Slade's Garden and Building Supplies Avis 

Easy transaction and very helpful sales staff.

Great driver, very helpful, couldn't ask for more

Don’t buy from them
They add extra £95 per pallet and nobody tells you!!!!!! We pay £1300 for delivery how crazy is that? Before buy from them check the price over the phone and ask for delivery! We ask to refund the money per pallet but the customer service if terrible - very rude behaviour!

Overall satisfied with the company and the order I have made. Only slight issue that I would have, is that the delivery notice was quite last minute, especially since you need to sign for it otherwise there’s a redelivery charge of £70+

Easy to order, swift and careful delivery, good price

Delivery of slabs on a pallet was very poor. All slabs damaged as rubbing together on pallet with no protection. Contacted Slades who were very unwilling to help. Never using them again!

Goods we're in stock and despatched promptly. The edging stones are good quality and really finished off our patio area.

Delivery was perfect. Product as ordered and great.

Really nice paving edging slabs and great delivery service would order again

I had given the wrong delivery address on the estate where my son lived however, the driver rang my son and said he thought the address was incorrect. He was then given the correct one and he delivered it still with no problem at all and was very happy to do it.
That impressed me.

Fast service and good product

I feel compelled to share my experience to help others avoid the stress and cost i've endured. I ordered a large number of slabs which were delivered without protective packing. When unpacked, all but two were visibly marked and damaged, making them completely unsuitable for use.

Despite reaching out promptly and providing a clear explanation (along with photo evidence), I was met with a dismissive response blaming the product description rather than addressing the issue of poor packaging and handling. The slabs I previously bought and laid from the same brand were fine - this batch was clearly mishandled.

What's worse, after sending a calm and reasonable follow-up, I was met with rudeness and now complete silence. I've had to delay work and absorb extra costs through no fault of my own.

Customer service is just as important as the product - and in this case, both were lacking. I strongly recommend others look elsewhere if they want quality products and professional service.

After spending over £1000 with this company, my third order arrived damaged (30 slabs - 3 broken slabs and the rest were badly chipped). I emailed straight away with all the pics. I had to make 3 phones calls to get any response and was then met with rude customer service (Jess), who claimed she couldn't see any problems with the slabs. No apology, just an aggressive attitude! Will not be using this company again, no matter how cheap they are.

Very pleased with the product. Estimated quantity was spot on. Delivery was on time and the driver was very helpful.

Slade's is not an honest company and their sales methods are overly complicated.

When reviewing order you have to download a completely separate app on your phone, you cannot check delivery on pc.

Not only that the only notification you get of delivery is on the morning of delivery leaving you not time to plan to receive a ton bag of materials.

Oh and they will charge you £75 if you are not there to sign for the delivery.

What they advertise on their website is not exactly what you will get either, so be very wary of what you are purchasing l, oh and if you want to return anything it will cost you £75 and 50% stock charge...per pallet.

I will never use Slade's again and I will never recommend them to anyone, I will slow be going out of my way to tell people to avoid them.

Delivered on time , kept informed by delivery man

What a great company to deal with. Definitely be looking to use on another project. 👍🏻