snitch.co.in Avis 

Very poor service, please don't buy any things. Delivery system is very poor no any responsibilities, no any help center after ordering you can't call to any help customer care. I order 1st time and since 3 days i has tried to connect snitch but all time customer executive busy. and yet order not deliver to me and on snitch profile showing me the Cancellation window has expired. very poor and chip service please don't by any thing.

Disappointed with Snitch Quality

Purchased a Snitch Luxury Stretch shirt for ₹1,999. Within just 4 months and only 7–8 wears, the color has faded, fabric has become rough, and visible white marks have appeared on the collar, cuffs, and seams.

As a loyal customer who has spent over ₹20,000 on Snitch products, I expected much better quality from a premium shirt.

Customer service may be good, but product durability matters more. Sharing my experience so others can make an informed decision.

#Snitch #CustomerReview #QualityIssue #FashionReview

I had ordered some clothes. The size was larger. I asked for an exchange. Now the exchange could not happen at the same location as I was travelling so I asked for a different address. The customer people said it can be done and it will happen in 24 to 48 hours. It didn't happen.

Then I called again after 2 days. They again replied the same: 1 to 2 days. It didn't happen and then again I called them and they still said the same. After 6 days of going through this I called to ask because I am travelling now. I have to get to a new place and I asked to reschedule. Instead of resolving they kept cutting the calls, not responding properly. Their customer service was rude, expressing genuine frustration that things have been going on for 6-7 days and my money is stuck. I need to arrange for the pickup from the right place from where the material would be. They are not supportive, they are very rude!

Order number 7171022 Worst customer service and even after returning the product still have not received the refund. The customer care works only on schedule appointment and they will call you with two rings and disconnect the call. You can't reach them back immediately

Snitch 60 minutes delivery is not 60 Minutes big lie don't order

Its a pathetic company with zero response towards its customers. Firstly, they deliver the ordered product after long delays, the delivered product is of wrong size, when raised a return request, after passage of 20 days no pick up or any intimation. The delivery partner is Shadowfax Courier Services, again rude and irresponsible staff. The delivery despite being leave reports consignee address not available for delivery. When, confronted for the wrong report, he's rude. There's no customer care executive whom you can talk to despite raising numerous tickets, the tickets get automatically closed without resolution of existing issues. Its a fraud company with pathetic quality and customer service.

The worst delivery experience . No exact date or wrong date .No reply from customer care number.It's pathetic don't buy anything from this shit

I can relate to reviews here. Product quality is too bad . You will see that after washing. Return / exchange customer support does not exist. Never ever going to use snitch again

Had a very frustrating experience with Snitch.

Order ID: 6859097

I ordered a pair from Snitch Quick (90-min delivery), but the order was not delivered the same day. I was then promised next morning delivery, which also failed.

After that, I clearly requested cancellation since the occasion had passed. Your team confirmed cancellation + refund + compensation.

However, since then:
• I’ve been continuously following up for the last 4 days
• Every time, your team says “refund will be initiated by EOD” — this has been repeated for the last 3 days with no action
• The order has now been falsely marked as “delivered manually”, which is impossible as I’m not even in town
• Even worse, your team is marking tickets as “resolved” without actually resolving anything

I genuinely want to understand —
If a customer is clearly saying the product is NOT delivered, how is the issue being marked as resolved?

There is no proper support access:
• No one calls back
• I have to repeatedly raise tickets
• Wait 1–2 hours just to get on a call
• Re-explain the same issue every single time

This is my first order (~₹3000) with Snitch, and honestly, this experience has been extremely disappointing.

At this point, I just need:
• Immediate order cancellation
• Full refund + promised compensation
• A proper explanation of how this was handled

NO MONEY REFUNDED AND NO RESPONSE AT ALL

I would give negative stars if I could. This is nothing more than a scammer company. DONT SPEND YOUR MONEY HERE! You'll never receive your order and they will refuse to communicate with you

I ordered a jeans from snitch app and it didn't fit me at all and I requested a return order and the pickup was approved. But then I would get the otp for pickup but the delivery associate never called and the pickup failed and they blamed me saying I was not available.
The pickup has failed three times now and whenever I raise a ticket or request a callback from them they say the same repeated prompt like they are sorry and have escalated the matter and it will take 24-48 hours.
Their customer service is pathetic and terrible.
I would suggest everyone to beware of this company and avoid it completely.

Extremely disappointing experience with Snitch online shopping.

I ordered a shirt expecting good quality based on what was shown online, but the actual product was quite the opposite — poor fabric quality, improper fitting, and definitely not worth the price.

The worst part has been the return process. I raised a return request 15 days ago, and till now no one has come for pickup. There has been no proper update, no accountability, and customer support has been unresponsive and unhelpful.

As a customer, this is very frustrating. When a brand fails both in product quality and after-sales service, it completely breaks trust.

I would not recommend Snitch to anyone based on this experience. Buyers, please be cautious before ordering.

The product is of poor fitting compared to gap, levis, pant project, M&S and pepe. When you measure it doesn't add up and not in keeping with international standards. The length is also typically shorter than rest of the brands.

Their website does not display the customer care contact anywhere and customer support bot is useless especially with exchange and refunds. The exchange and refunds policy in order summary does not match what is marketed on website and finally their segregation of offline and online purchases is so outdated a policy in today's omnichannel experiences. Having 30 years of experience in retail and ecommerce, I would fire their ecommerce head.

If you like their brand go to their offline shop. Such experiences give Indian ecommerce a bad name.

I got oversized TShirts and wanted to return. but could not because they never entertained my request.
I have to option but to use them sleeping TShirts.

I suggest you go for good brands instead of these newcomers.

Very disappointing experience with Snitch. I purchased this shirt and wore it only once, and the fabric already developed multiple pulls and small tears across the surface.

This is unacceptable for a brand that markets itself as premium fashion. A shirt should easily last many washes and wears, not fall apart after a single use.

The material quality seems cheap and the durability is extremely poor. Based on this experience, I would not recommend buying shirts from Snitch unless they significantly improve their fabric quality and quality control.

There is no negative review option otherwise it doesnt deserve even 1 star

Snitch spends all its money on performance marketing .. Zero on the garments it sells .. A shirt from snitch will last you three washes before it starts falling apart .. They don't care on retaining customers because there is no dearth of fools who would see snitch ads and buy their mediocre products.

15+ tickets.
Wrong product delivered.
Return picked up.
No refund.
No resolution.
Only false assurances.

Snitch’s online support is completely unreliable.

Worst customer service ever, They disconnected the chat without any answer and also item was missing from the order

Worst shopping experience ever with Snitch. It has been 30 days since my return was approved, and I am still waiting for my refund. Customer support is completely unresponsive — no proper replies on email, WhatsApp, or calls. Every time I follow up, I either get generic responses or no response at all.
This level of negligence is unacceptable for a brand that claims to be “customer-centric.” Holding customers’ money for a month without accountability is nothing short of unethical. I strongly advise others to think twice before ordering, because if something goes wrong, you’ll be left chasing your own money endlessly
Very poor service, zero accountability, and total lack of professionalism.

Worst experience with Snitch. The real problem is their customer support — extremely unprofessional and rude. The agents don’t listen at all, argue unnecessarily, and even disconnect calls mid-conversation. One agent falsely claimed that my issue was resolved, but when I called again to confirm, another agent said it was against their policy and admitted the previous agent had made a mistake. This clearly shows poor training, false commitments, and zero accountability. Very disappointed !!